(2006). Cases in operations management: Building customer value through world-class operations. Sage Publ.
Chicago-Zitierstil (17. Ausg.)Cases in Operations Management: Building Customer Value Through World-class Operations. Thousand Oaks, Calif. [u.a.]: Sage Publ, 2006.
MLA-Zitierstil (9. Ausg.)Cases in Operations Management: Building Customer Value Through World-class Operations. Sage Publ, 2006.
Achtung: Diese Zitate sind unter Umständen nicht zu 100% korrekt.