(2006). Operations and process management: Principles and practice for strategic impact (1. publ.). Prentice Hall / Financial Times.
Chicago-Zitierstil (17. Ausg.)Operations and Process Management: Principles and Practice for Strategic Impact. 1. publ. Harlow, England ; Munich [u.a.]: Prentice Hall / Financial Times, 2006.
MLA-Zitierstil (9. Ausg.)Operations and Process Management: Principles and Practice for Strategic Impact. 1. publ. Prentice Hall / Financial Times, 2006.
Achtung: Diese Zitate sind unter Umständen nicht zu 100% korrekt.