APA (7th ed.) Citation

Chandler, K. (2003). Customer-centered design: A new approach to Web usability. Prentice Hall.

Chicago Style (17th ed.) Citation

Chandler, Kreta. Customer-centered Design: A New Approach to Web Usability. Upper Saddle River, N.J: Prentice Hall, 2003.

MLA (9th ed.) Citation

Chandler, Kreta. Customer-centered Design: A New Approach to Web Usability. Prentice Hall, 2003.