Six Sigma for dummies:
Saved in:
| Main Authors: | , , |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
Hoboken, MJ
Wiley
2005
|
| Subjects: | |
| Online Access: | Inhaltsverzeichnis |
| Physical Description: | XVI, 344 S. Ill., graph. Darst. |
| ISBN: | 0764567985 |
Staff View
MARC
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Record in the Search Index
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| adam_text | Contents at a Glance
Foreword.
Introduction 1
Part 1: Six Sigma Basics 7
Chapter 1: Defining Six Sigma 9
Chapter 2: Examining the Principles and Language of Six Sigma 27
Chapter 3: Pinpointing the Essentials of Six Sigma 41
Part 11: Understanding and Enacting the
Breakthrough Strategy (OMAlC) 61
Chapter 4: Finding the Pain — Defining Projects 63
Chapter 5: Measuring the Gaps 85
Chapter 6: Measuring Capability 123
Chapter 7: Separating the Wheat from the Chaff 149
Chapter 8: Quantifying the Critical Few 169
Chapter 9: Achieving the Objective 195
Chapter 10: Locking in the Gains 217
Part 111: The Six Sigma Toot and
Technology Landscape 24 7
Chapter 11: Identifying Six Sigma Practitioner Tools 243
Chapter 12: Mastering Six Sigma Manager Tools 283
Part IV: The Part of Tens 301
Chapter 13: Ten Best Practices of Six Sigma 303
Chapter 14: Ten Pitfalls to Avoid 309
Chapter 15: Ten Places to Go for Help 313
Appendix: Glossary 319
Afterword. 329
Index *2*
Table of Contents
Foreword xtf
Introduction /
About This Book 1
Conventions Used in This Book 2
Foolish Assumptions 3
How This Book Is Organized 3
Part I: Six Sigma Basics 3
Part II: Understanding and Enacting the
Breakthrough Strategy (DMAIC) 4
Part III: The Six Sigma Tool and Technology Landscape 4
Part IV: The Part of Tens 4
Icons Used in This Book 4
Where to Go from Here 5
Part 1: Six Sigma Basics 7
Chapter 1: Defining Six Sigma 9
The Managerial Perspective 11
Radical corporate success 12
Bridge between science and leadership 12
Management system orientation 13
The Technical Perspective 16
Product, service, and transactional quality 17
The journey from one to many 20
Watch out for the wiggle, bump, and jitter 22
Why six and why sigma? (Putting the pieces together) 23
Chapter 2: Examing the Principles and Language of Six Sigma 27
It All Begins with One Simple Equation: Y = f(X) + e 27
Determine the Cause 29
Cause and effect 29
There is a better way 30
Beware superstitious delusions (that is, correlation
doesn t imply causation) 30
)f Six Sigma For Dummies Variation happens 32
What is variation? 33
Where does variation come from? 34
Getting variation right is everything 35
Thou Shalt Measure 36
Mind your Ys and *s 36
The answer begins with the data 37
The bottom line on measurement 38
The Power of Leverage 38
The vital few versus the trivial many 39
Finding the better way 40
Chapter 3: Pinpointing the Essentials of Six Sigma 41
The Project Strategy: DMAIC 41
Domains of Activity 43
Thinking for breakthrough 43
Processing for breakthrough 44
Designing for breakthrough 44
Managing for breakthrough 45
The People: Who You Need to Know 46
In Six Sigma, everyone s a leader 46
Number crunching karate: Black Belts and their brethren 51
Bringing the team together 54
The Lifecycle of a Six Sigma Initiative 55
Initialize: Ready... Aim 55
Deploy: Setting it all in motion 56
Implement: Forging first successes 57
Expand: Taking it everywhere 58
Sustain: The self healing culture 58
Part 11: Understanding and Enacting the
Breakthrough Strategy (OMAlC) 61
Chapter 4: Finding the Pain — Defining Projects 63
The Six Sigma Project 64
The basics of a project 64
The problem transformation 65
Project responsibilities 65
Your Needs, My Needs, What Are They? 66
Aligning Six Sigma with strategy 67
Using a business case writing tool for project identification 69
Six Sigma project definition 71
Is it worth doing? 75
. Table of Contents
Chapter 5: Measuring the Gaps 85
The 1,2, 3s of Statistics 85
Why statistics? 86
Measurement 101 87
What does it mean? Measures of variation location 88
How much variation is there? 91
The Long and Short of Variation 95
Short term variation 96
Shift happens: Long term variation 99
Be all you can be: Entitlement 101
A Picture s Worth a Thousand Words 103
Plotting and charting data 103
Hindsight is 20/20: Behavior charts 117
Chapter 6: Measuring Capability 123
Specifications: The Voice of the Customer 123
How close is close enough? Or why specifications? 124
What are specifications? 124
Do you do the RUMBA? Creating realistic specifications 125
Don t push that big red button! What happens
when you exceed a specification 126
Capability: Comparing the Voice of the Customer to the
Voice of the Process 128
Measuring yield 128
Measuring defect rate 133
Linking yield and defect rate 138
Sigma (Z) score 138
Capability indices 144
Prescribing a capability improvement plan 147
Chapter 7: Separating the Wheat from the Chaff 149
Understanding Data Types 150
Attribute or category data 150
Continuous or variable data 151
Avoiding Illusion: Measurement System Capability Analysis 152
Sources of measurement system variation 154
Measuring measurements: Measurement
system analysis (MSA) 156
Filling the Funnel 161
Let the data do the talking 162
Cast a big net 162
Mining Data for Insight ¦¦ 163
Go with what you have: Observational studies 163
Digging in: Identifying potential sources of variation
through graphical analysis 165
a a
XH Six Sigma For Dummies Chapter 8: Quantifying the Critical Few 169
Finding the Best Partner 169
Viva Las Vegas: The central limit theorem 170
How sure are you? Confidence intervals 171
Confidence intervals for means 172
Confidence intervals for standard deviations 176
Four out of five recommend: Confidence
intervals for proportions 178
Understanding Relationships 180
Correlation 180
Curve fitting 183
Chapter 9: Achieving the Objective 195
Why Experiment? The Improvement Power
of Six Sigma Experiments 195
What is an experiment, anyway? 195
The purpose of Six Sigma experiments 196
Experimenting with words 197
The end game of Six Sigma experiments 197
Look Before You Leap: Experimental Considerations 198
Frankenstein should have planned 198
Simple, sequential, and systematic is best 200
2* Factorial Experiments 202
Plan your experiment 202
Conduct your experiment 206
Analyze your experiment 207
You ve Only Just Begun — More Topics in Experimentation 216
Chapter 10: Locking in the Gains 217
The Need for Control Planning 217
The process management summary 219
The process control plan 219
Statistical Process Control 221
Monitoring the Process: Control Chart Basics 222
Understanding control limits 223
Using control charts to keep processes on track 226
Using control charts to detect patterns, shifts, and drifts 227
Collecting data for control charts 229
Control Charts for Continuous Data 230
Individuals and moving rang£chart (I MR) 232
Averages and ranges chart (X R chart)^. 234
Averages and standard deviation chart {X S) 235
Control Charts for Attribute Data 235
The p chart for attribute data 237
The u chart for attribute data 238
Poka Yoke (Mistake Proofing) 239
Table of Contents J
Part 111: The Six Sigma Toot and
Technology Landscape 241
Chapter 11: Identifying Six Sigma Practitioner Tools 243
The Practitioner s Toolkit 244
Process Optimization Tools 245
TheSIPOC 246
What s critical? Look in the CT Tree 248
Modeling a process 251
Simulating a process 256
Cause and effect (C E) matrix 258
Dem fishbones 259
FMEA: Failure mode effects analysis 260
KISS and tell: Capability complexity analysis 262
Funnel reports 264
Plans 265
Statistical Analysis Tools 267
The basics 268
A picture s worth a thousand ... dollars 268
The time machine 270
Analysis of variance: ANOVA 271
If the shoe fits 271
Design of Experiments 272
How capable is your process? 273
Regression 275
Multivariate analysis 275
Exploratory analysis 276
Measurement systems analysis 276
Back to the future 278
Platforms and Protocols 278
Software products 278
Technology architectures 280
Chapter 12: Mastering Six Sigma Manager Tools 283
The Manager s Toolkit 284
The gallery 285
Types of management tools 286
Through the Looking Glass 287
Project Management 288
Eureka! 289
Pick a winner 290
Project definition 291
Project planning and tracking 293
Just the Facts, Ma am 295
Knowledge Management 298
An Apple for Your Apple 299
)CI1/ Six Sigma For Dummies PartW: The Part of Tens 301
Chapter 13: Ten Best Practices of Six Sigma 303
Set Stretch Goals 303
Target Tangible Results 304
Determine Outcomes 304
Think Before You Act 305
Put Your Faith in Data 305
Minimize Variation 306
Align Projects with Key Goals 306
Celebrate Success! 306
Involve the Owner 307
Unleash Everyone s Potential 307
Chapter 14: Ten Pitfalls to Avoid 309
Not Allowing Enough Time 309
Who s the Leader? 309
Taking Too Big a Bite 310
Focusing On Isolated Areas 310
But We re Different 310
Overtraining 311
Blindly Believing Your Measurement System 311
Remind Me Again, Is It CLs or SLs? 312
Exaggerated Opportunity Counts 312
Not Leveraging Technology 312
Chapter 15: Ten Places to Go for Help 313
Colleagues 313
Six Sigma Corporations 314
Associations and Professional Societies 314
Conferences and Symposia 314
Publications 315
Web Portals 316
Periodicals 316
Technology Vendors 317
Consultants 317
Six Sigma Trainers 318
Appendix: Glossary 319
Afterword 329
Index 331
|
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| spellingShingle | Gygi, Craig DeCarlo, Neil Williams, Bruce Six Sigma for dummies Administração da produção larpcal Controle da qualidade larpcal Quality control Standards Six sigma (Quality control standard) Fertigungsfehler (DE-588)4286623-6 gnd Fehlerverhütung (DE-588)4276213-3 gnd Qualitätsmanagement (DE-588)4219057-5 gnd Statistische Qualitätskontrolle (DE-588)4182962-1 gnd Six Sigma (DE-588)7604241-8 gnd |
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| title | Six Sigma for dummies |
| title_auth | Six Sigma for dummies |
| title_exact_search | Six Sigma for dummies |
| title_full | Six Sigma for dummies by Craig Gygi, Neil DeCarlo, Bruce Williams |
| title_fullStr | Six Sigma for dummies by Craig Gygi, Neil DeCarlo, Bruce Williams |
| title_full_unstemmed | Six Sigma for dummies by Craig Gygi, Neil DeCarlo, Bruce Williams |
| title_short | Six Sigma for dummies |
| title_sort | six sigma for dummies |
| topic | Administração da produção larpcal Controle da qualidade larpcal Quality control Standards Six sigma (Quality control standard) Fertigungsfehler (DE-588)4286623-6 gnd Fehlerverhütung (DE-588)4276213-3 gnd Qualitätsmanagement (DE-588)4219057-5 gnd Statistische Qualitätskontrolle (DE-588)4182962-1 gnd Six Sigma (DE-588)7604241-8 gnd |
| topic_facet | Administração da produção Controle da qualidade Quality control Standards Six sigma (Quality control standard) Fertigungsfehler Fehlerverhütung Qualitätsmanagement Statistische Qualitätskontrolle Six Sigma Einführung |
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