Lean Six Sigma for service: how to use lean speed and Six Sigma quality to improve services and transactions
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Bibliographic Details
Main Author: George, Michael L. Sr. 1947- (Author)
Format: Book
Language:English
Published: New York, NY [u.a.] McGraw-Hill 2004
Edition:[Nachdr.]
Subjects:
Physical Description:XIV, 386 S. Ill., graph. Darst.
ISBN:0071418210

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