Bridging the culture gap: a practical guide to international business communication
Saved in:
| Main Authors: | , |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
London
Kogan Page
2004
|
| Subjects: | |
| Online Access: | Table of contents Inhaltsverzeichnis |
| Item Description: | Includes bibliographical references (p. [171]-175) and index |
| Physical Description: | XII, 180 S. graph. Darst. |
| ISBN: | 0749441704 |
Staff View
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| 245 | 1 | 0 | |a Bridging the culture gap |b a practical guide to international business communication |c Penny Carté ; Chris Fox |
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| 300 | |a XII, 180 S. |b graph. Darst. | ||
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| 500 | |a Includes bibliographical references (p. [171]-175) and index | ||
| 650 | 4 | |a Communication in management | |
| 650 | 4 | |a Intercultural communication | |
| 650 | 4 | |a International business enterprises | |
| 650 | 4 | |a Interkulturelle Kommunikation | |
| 650 | 4 | |a Multinationales Unternehmen | |
| 650 | 4 | |a aBusiness etiquette | |
| 650 | 4 | |a aIntercultural communication | |
| 650 | 4 | |a aBusiness communication | |
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Record in the Search Index
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| adam_text | Contents
About Canning vii
About the authors viii
Foreword ix
Acknowledgements xi
Introduction 1
1 Interpreting the party line 5
The harder the global organization tries to present a united front,
the greater the scope for conflict and misunderstanding. How can
you bridge the gap between HQ and subsidiary?
Mission statements 6; Corporate initiatives 9; Working rhythms 14;
Communication styles 17
2 Knowing your place 23
On home ground, an employee usually knows where others fit into
the hierarchy, and how they expect to be treated. Abroad, however,
it s easy to upset people without realizing it. How can you make
sure you re speaking to the right person in the right way?
Handling the hierarchy 25; Taking responsibility 32; Monitoring
performance 34; Getting people to play ball 37
3 Knowing the limits 47
In their own culture, most people will have a pretty good idea of
what they should or shouldn t do. But, how well do your notions of
right and wrong travel?
Rules, regulations and the laws of the land 49; Gifts, favours and
bribes 55; Nepotism 60; Discretion versus dishonesty 65
vi ¦ Contents
4 Knowing the form 69
Good manners are valued by every culture. But how international
are the social behaviours you learnt at your mother s knee?
Greeting people 71; Making small talk 75; Playing the conversation
game 76; Choosing what to say and how to say it 78; Trying to be
funny 83; Avoiding hidden dangers 86
5 Making presentations 89
Companies today spend millions on training their managers to
make more effective presentations. But will the techniques you
learnt at home be equally effective when you go abroad?
Choosing the right style 91; Finding a concrete context 102;
Speaking with impact 109
6 Making deals 117
The success of any deal depends as much on the strength of the
relationship as on the clauses in the contract. But negotiating styles
vary considerably from culture to culture. What adjustments do you
need to make when you re negotiating in the international arena?
Picking the right people 119; Thinking about pace and place 123;
Playing the game to win 129
7 Knowing yourself 145
Knowing yourself is the first step to knowing others. Where do you
fall on the cultural preference scales? And how should you adapt
your approach when you meet someone who is at the opposite end
of the scale from you?
Relationships 147; Communication 153; Time 156; Truth 161; The
meaning of life 164; Presentation style 166; A final word 169
References 171
Further reading 173
Index 177
|
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| dewey-full | 658.45 395.5/2 |
| dewey-hundreds | 600 - Technology (Applied sciences) 300 - Social sciences |
| dewey-ones | 658 - General management 395 - Etiquette (Manners) |
| dewey-raw | 658.45 395.5/2 |
| dewey-search | 658.45 395.5/2 |
| dewey-sort | 3658.45 |
| dewey-tens | 650 - Management and auxiliary services 390 - Customs, etiquette, folklore |
| discipline | Wirtschaftswissenschaften Sozial-/Kulturanthropologie / Empirische Kulturwissenschaft |
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| indexdate | 2024-07-09T20:07:15Z |
| institution | BVB |
| isbn | 0749441704 |
| language | English |
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| physical | XII, 180 S. graph. Darst. |
| publishDate | 2004 |
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| publisher | Kogan Page |
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| spelling | Carté, Penny Verfasser aut Bridging the culture gap a practical guide to international business communication Penny Carté ; Chris Fox London Kogan Page 2004 XII, 180 S. graph. Darst. txt rdacontent n rdamedia nc rdacarrier Includes bibliographical references (p. [171]-175) and index Communication in management Intercultural communication International business enterprises Interkulturelle Kommunikation Multinationales Unternehmen aBusiness etiquette aIntercultural communication aBusiness communication aNational characteristics Interkulturelles Management (DE-588)4343519-1 gnd rswk-swf Interkulturelles Management (DE-588)4343519-1 s DE-604 Fox, Chris Verfasser aut http://www.loc.gov/catdir/toc/ecip0415/2004003383.html Table of contents HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=013161867&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Carté, Penny Fox, Chris Bridging the culture gap a practical guide to international business communication Communication in management Intercultural communication International business enterprises Interkulturelle Kommunikation Multinationales Unternehmen aBusiness etiquette aIntercultural communication aBusiness communication aNational characteristics Interkulturelles Management (DE-588)4343519-1 gnd |
| subject_GND | (DE-588)4343519-1 |
| title | Bridging the culture gap a practical guide to international business communication |
| title_auth | Bridging the culture gap a practical guide to international business communication |
| title_exact_search | Bridging the culture gap a practical guide to international business communication |
| title_full | Bridging the culture gap a practical guide to international business communication Penny Carté ; Chris Fox |
| title_fullStr | Bridging the culture gap a practical guide to international business communication Penny Carté ; Chris Fox |
| title_full_unstemmed | Bridging the culture gap a practical guide to international business communication Penny Carté ; Chris Fox |
| title_short | Bridging the culture gap |
| title_sort | bridging the culture gap a practical guide to international business communication |
| title_sub | a practical guide to international business communication |
| topic | Communication in management Intercultural communication International business enterprises Interkulturelle Kommunikation Multinationales Unternehmen aBusiness etiquette aIntercultural communication aBusiness communication aNational characteristics Interkulturelles Management (DE-588)4343519-1 gnd |
| topic_facet | Communication in management Intercultural communication International business enterprises Interkulturelle Kommunikation Multinationales Unternehmen aBusiness etiquette aIntercultural communication aBusiness communication aNational characteristics Interkulturelles Management |
| url | http://www.loc.gov/catdir/toc/ecip0415/2004003383.html http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=013161867&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
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