(2005). Service innovation: Organizational responses to technological opportunities and market imperatives (Repr.). Imperial College Press.
Chicago-Zitierstil (17. Ausg.)Service Innovation: Organizational Responses to Technological Opportunities and Market Imperatives. Repr. London: Imperial College Press, 2005.
MLA-Zitierstil (9. Ausg.)Service Innovation: Organizational Responses to Technological Opportunities and Market Imperatives. Repr. Imperial College Press, 2005.
Achtung: Diese Zitate sind unter Umständen nicht zu 100% korrekt.