Organizational learning, performance, and change: an introduction to strategic human resource development
"The definitive text on human resource development, Organizational Learning, Performance, and Change will become an essential resource for educators, students, HRD consultants, trainers, managers, and HRD professionals - anyone committed to bringing out the best in people and organizations.&quo...
Saved in:
| Main Authors: | , |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
Cambridge, Mass.
Perseus Publishing
2000
|
| Edition: | 1. print. |
| Subjects: | |
| Online Access: | Inhaltsverzeichnis |
| Summary: | "The definitive text on human resource development, Organizational Learning, Performance, and Change will become an essential resource for educators, students, HRD consultants, trainers, managers, and HRD professionals - anyone committed to bringing out the best in people and organizations."--BOOK JACKET. |
| Physical Description: | XIX, 488 S. graph. Darst. |
| ISBN: | 0738202487 |
Staff View
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Record in the Search Index
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|---|---|
| adam_text | CONTENTS
List of Figures xi
Acknowledgments xiii
Preface xvii
PART I: AN INTRODUCTION TO STRATEGIC HRD
1 Strategic Human Resource Development 3
An Examination of Terms, 3
Definitions of HRD, 5
Forces Causing Change in HRD, 7
Misconceptions Surrounding HRD as a Profession, 8
Mission and Purpose of HRD, 11
Priorities HRD Professionals Should Address, 11
Creating Value Through HRD, 11
Outcomes of HRD, 13
Challenges Facing HRD, 14
The HRD Function for the Twenty First Century, 16
The HRD Professional for the Twenty First Century, 17
Organizational Learning, Performance, and Change, 19
Conclusion, 20
2 Transformation of HRD 23
First Level HRD, 23
Higher Order HRD, 30
Conclusion, 49
3 Strategic HRD Leadership 51
The HRD Leaders of Tomorrow, 52
Decentralization of HRD, 56
Characteristics of Effective Strategic HRD Leaders, 57
Knowledge of Strategic HRD Leaders, 58
Skills of Strategic HRD Leaders, 60
v
Abilities of Strategic HRD Leaders, 61
Roles of Strategic HRD Leaders, 62
Responsibilities of Strategic HRD Leaders, 69
Conclusion, 77
4 Principles of Strategic HRD Practice 79
Principle 1: Effective HRD Practice Integrates Eclectic
Theoretical Disciplines, 79
Principle 2: Effective HRD Practice Is Based on Satisfying
Stakeholder Needs and Expectations, 85
Principle 3: Effective HRD Practice Is Responsive but
Responsible, 86
Principle 4: Effective HRD Practice Uses Evaluation as a
Continuous Quality Improvement Process, 87
Principle 5: Effective HRD Practice Is Designed to Improve
Organization Effectiveness, 89
Principle 6: Effective HRD Practice Relies on Relationship
Mapping to Enhance Operational Effectiveness, 90
Principle 7: Effective HRD Practice Is Linked to the
Organization s Strategic Business Goals and Objectives, 91
Principle 8: Effective HRD Practice Is Based on Partnerships, 92
Principle 9: Effective HRD Practice Is Results Oriented, 94
Principle 10: Credibility Is Essential to the Success of HRD
Practice, 94
Principle 11: Effective HRD Practice Utilizes Strategic Planning, 96
Principle 12: Effective HRD Practice Relies on the Analysis
Process to Identify Priorities, 97
Principle 13: Effective HRD Practice Is Based on Purposeful and
Meaningful Measurement, 97
Principle 14: Effective HRD Promotes Diversity and Equality
in the Workplace, 99
Conclusion, 99
PART II: ORGANIZATIONAL LEARNING
5 Learning Organizations and Action Learning 103
Organizational Learning, 103
Learning Partnerships, 105
Learning Organizations, 106
Action Learning, 116
Conclusion, 122
6 Learning in Organizations 125
Who Is Responsible for Learning in Organizations? 126
Types of Learning in Organizations, 127
Five Phases of the Learning Process in Organizations, 130
Applying the Learning Process Model, 150
Conclusion, 152
7 The Developmental Organization 155
Comparing Learning and Developmental Organizations, 155
Guiding Principles of Developmental Organizations, 162
Outcomes of Developmental Organizations, 165
A Blueprint for Creating the Developmental
Organization, 170
Conclusion, 175
PART III: ORGANIZATIONAL PERFORMANCE
8 Human Performance Technology 179
A Definition of Human Performance Technology, 179
Human Performance System, 186
Models of Human Performance Technology, 190
Conclusion, 194
9 Performance Improvement and Management 197
Performance Improvement, 198
Models of Performance Improvement, 200
Performance Management, 205
Organizational Responsibilities in Performance
Management, 207
Organizational Leaders Roles and Responsibilities in
Performance Management, 210
Managers Roles and Responsibilities in Performance
Management, 213
HRD Professionals Roles and Responsibilities in Performance
Management, 221
Employees Roles and Responsibilities in Performance
Management, 221
The Performance Alignment Process, 223
Conclusion, 230
viii uunieuis
10 Performance Consultant 233
Performance Consultant Roles and Subroles, 234
Performance Consultant Responsibilities, 235
Competencies and Skills of Performance Consultants, 236
Accountabilities and Abilities of Performance Consultants, 246
Areas of Expertise, 247
Conclusion, 252
11 Performance Consulting 255
Why Employees and Organizations Fail to Achieve Desired
Performance Results, 255
Identifying Different Type of Clients, 258
Focusing Performance Consulting Efforts, 260
Responsibilities in Performance Consulting, 261
Performance Consulting Model, 269
Performance Technology Model, 273
Conclusion, 277
PART IV: ORGANIZATIONAL CHANGE
12 Organizational Change 281
Conditions for Organizational Change, 282
Organizational Culture and Change, 284
Understanding Resilience, 287
Myths and Realities Concerning Organizational Change, 288
Roles in the Change Process, 296
Barriers to Organizational Change, 299
Models of Organizational Change, 300
HRD Professionals Responsibilities When Implementing
Change, 312
Conclusion, 313
13 Organizational Development Change Agents 315
Values of Organizational Development Change Agents, 316
Roles and Skills of Organizational Development Change
Agents, 316
Responsibilities of Organizational Development Change
Agents, 325
^UIIltMHb IX
Planning, Managing, and Evaluating Organizational
Development Projects, 330
Conclusion, 333
14 Organizational Development Consulting 335
Organizational Development Consulting: A Total System
Approach, 337
Goals and Objectives of OD Consulting, 339
Characteristics of OD Consulting, 341
Purposes of OD Consulting, 341
Outcomes of OD Consulting, 348
Phases of OD Consulting, 348
Organizational Development Frameworks, 355
Conclusion, 365
PART V: ESSENTIAL PRACTICES IN ORGANIZATIONAL
LEARNING, PERFORMANCE, AND CHANGE
15 Analysis in Organizational Learning, Performance,
and Change 369
Goals for Analysis, 370
Obstacles to Analysis, 370
A Strategic Approach to Analysis, 372
Models of Analysis, 385
Conclusion, 395
16 Designing Learning and Performance Improvement
Interventions and Change Initiatives 397
Design Principles and the Role of Designer, 397
Intervention Design Models, 399
Conclusion, 413
17 Evaluation in Organizational Learning, Performance,
and Change 415
Purpose of Evaluation, 416
When to Evaluate, 417
What to Evaluate, 418
Building a Measurement System, 419
x contents
Using Evaluation to Avoid Critical Errors, 420
Roles in Evaluation, 421
The Evaluation Process, 422
Outcomes of Evaluation, 425
Models of Evaluation, 426
Conclusion, 440
Appendices 441
References 453
Index 469
ILLUSTRATIONS
Figures
Figure 1.1 Organizational Learning, Performance, and Change 19
Figure 2.1 Approaches of HRD 25
Figure 6.1 Five phases of the learning and change process and
its impact 131
Figure 6.2 Learning and change cube 151
Figure 7.1 Evolution of organizations 157
Figure 7.2 The developmental organization blueprint 171
Figure 9.1 Performance improvement process model 201
Figure 9.2 Performance alignment process 225
Figure 11.1 Performance relationship map 270
Figure 11.2 Performance technology model 274
Figure 12.1 Change process model 301
Figure 13.1 Pyramid of HRD roles, subroles, and competencies 317
Figure 14.1 The Burke Litwin model of organizational performance
and change 356
Figure 14.2 Change management organization model 359
Figure 14.3 Organizational effectiveness framework 363
Figure 15.1 Organizational analysis 391
Figure 16.1 The ADDIE model 402
Figure 17.1 Evaluation inquiry model 435
Tables
Table 3.1 What strategic HRD leaders need to know 59
Table 14.1 Stages of the organizational development process 349
Table 14.2 Organizational influence systems 360
Appendix A HRD Roles in an Organization 443
Appendix B Learning Organization Action Imperatives 444
xii Illustrations
Appendix C Comparing Traditional, Learning,
and Developmental Organizations 445
Appendix D The Human Performance System 447
Appendix E Four Types of Needs Assessments 448
Appendix F Analyzing Performance Problems 449
Appendix G Impact Map Example 450
Appendix H Nadler s Critical Events Model 451
|
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| indexdate | 2024-07-09T20:05:45Z |
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| publisher | Perseus Publishing |
| record_format | marc |
| spelling | Gilley, Jerry W. Verfasser aut Organizational learning, performance, and change an introduction to strategic human resource development Jerry W. Gilley ; Ann Maycunich 1. print. Cambridge, Mass. Perseus Publishing 2000 XIX, 488 S. graph. Darst. txt rdacontent n rdamedia nc rdacarrier "The definitive text on human resource development, Organizational Learning, Performance, and Change will become an essential resource for educators, students, HRD consultants, trainers, managers, and HRD professionals - anyone committed to bringing out the best in people and organizations."--BOOK JACKET. Administración de personal Aprendizaje organizacional Cambio organizacional Efectividad organizacional Leiderschap gtt Organisatieontwikkeling gtt Organisatieverandering gtt Personeelsmanagement gtt Prestatiebeoordeling gtt Organizational change Organizational effectiveness Organizational learning Personnel management Strategisches Management (DE-588)4124261-0 gnd rswk-swf Leistungssteigerung (DE-588)4167306-2 gnd rswk-swf Unternehmen (DE-588)4061963-1 gnd rswk-swf Personalentwicklung (DE-588)4121465-1 gnd rswk-swf Organisationswandel (DE-588)4075693-2 gnd rswk-swf Organisatorisches Lernen (DE-588)4198012-8 gnd rswk-swf Humanvermögen (DE-588)4240300-5 gnd rswk-swf Personalentwicklung (DE-588)4121465-1 s DE-604 Organisatorisches Lernen (DE-588)4198012-8 s Unternehmen (DE-588)4061963-1 s Humanvermögen (DE-588)4240300-5 s Strategisches Management (DE-588)4124261-0 s DE-188 Leistungssteigerung (DE-588)4167306-2 s Organisationswandel (DE-588)4075693-2 s Maycunich, Ann Verfasser aut HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=013097651&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Gilley, Jerry W. Maycunich, Ann Organizational learning, performance, and change an introduction to strategic human resource development Administración de personal Aprendizaje organizacional Cambio organizacional Efectividad organizacional Leiderschap gtt Organisatieontwikkeling gtt Organisatieverandering gtt Personeelsmanagement gtt Prestatiebeoordeling gtt Organizational change Organizational effectiveness Organizational learning Personnel management Strategisches Management (DE-588)4124261-0 gnd Leistungssteigerung (DE-588)4167306-2 gnd Unternehmen (DE-588)4061963-1 gnd Personalentwicklung (DE-588)4121465-1 gnd Organisationswandel (DE-588)4075693-2 gnd Organisatorisches Lernen (DE-588)4198012-8 gnd Humanvermögen (DE-588)4240300-5 gnd |
| subject_GND | (DE-588)4124261-0 (DE-588)4167306-2 (DE-588)4061963-1 (DE-588)4121465-1 (DE-588)4075693-2 (DE-588)4198012-8 (DE-588)4240300-5 |
| title | Organizational learning, performance, and change an introduction to strategic human resource development |
| title_auth | Organizational learning, performance, and change an introduction to strategic human resource development |
| title_exact_search | Organizational learning, performance, and change an introduction to strategic human resource development |
| title_full | Organizational learning, performance, and change an introduction to strategic human resource development Jerry W. Gilley ; Ann Maycunich |
| title_fullStr | Organizational learning, performance, and change an introduction to strategic human resource development Jerry W. Gilley ; Ann Maycunich |
| title_full_unstemmed | Organizational learning, performance, and change an introduction to strategic human resource development Jerry W. Gilley ; Ann Maycunich |
| title_short | Organizational learning, performance, and change |
| title_sort | organizational learning performance and change an introduction to strategic human resource development |
| title_sub | an introduction to strategic human resource development |
| topic | Administración de personal Aprendizaje organizacional Cambio organizacional Efectividad organizacional Leiderschap gtt Organisatieontwikkeling gtt Organisatieverandering gtt Personeelsmanagement gtt Prestatiebeoordeling gtt Organizational change Organizational effectiveness Organizational learning Personnel management Strategisches Management (DE-588)4124261-0 gnd Leistungssteigerung (DE-588)4167306-2 gnd Unternehmen (DE-588)4061963-1 gnd Personalentwicklung (DE-588)4121465-1 gnd Organisationswandel (DE-588)4075693-2 gnd Organisatorisches Lernen (DE-588)4198012-8 gnd Humanvermögen (DE-588)4240300-5 gnd |
| topic_facet | Administración de personal Aprendizaje organizacional Cambio organizacional Efectividad organizacional Leiderschap Organisatieontwikkeling Organisatieverandering Personeelsmanagement Prestatiebeoordeling Organizational change Organizational effectiveness Organizational learning Personnel management Strategisches Management Leistungssteigerung Unternehmen Personalentwicklung Organisationswandel Organisatorisches Lernen Humanvermögen |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=013097651&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
| work_keys_str_mv | AT gilleyjerryw organizationallearningperformanceandchangeanintroductiontostrategichumanresourcedevelopment AT maycunichann organizationallearningperformanceandchangeanintroductiontostrategichumanresourcedevelopment |