APA (7th ed.) Citation

Basic telephone training: A basic course in telephone language and skills. Thomson Heinle.

Chicago Style (17th ed.) Citation

Basic Telephone Training: A Basic Course in Telephone Language and Skills. Boston, MA: Thomson Heinle.

MLA (9th ed.) Citation

Basic Telephone Training: A Basic Course in Telephone Language and Skills. Thomson Heinle.

Warning: These citations may not always be 100% accurate.