The power of communication: managing information in public organizations
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| Main Author: | |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
Washington, D.C.
Congressional Quarterly
2003
|
| Subjects: | |
| Online Access: | Inhaltsverzeichnis |
| Item Description: | Includes bibliographical references and index |
| Physical Description: | XIII, 299 S. Ill. |
| ISBN: | 1568022115 |
Staff View
MARC
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| 100 | 1 | |a Graber, Doris A. |d 1923-2018 |e Verfasser |0 (DE-588)128703229 |4 aut | |
| 245 | 1 | 0 | |a The power of communication |b managing information in public organizations |c Doris A. Graber |
| 264 | 1 | |a Washington, D.C. |b Congressional Quarterly |c 2003 | |
| 300 | |a XIII, 299 S. |b Ill. | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b n |2 rdamedia | ||
| 338 | |b nc |2 rdacarrier | ||
| 500 | |a Includes bibliographical references and index | ||
| 650 | 4 | |a Administration publique - Documentation, Services de | |
| 650 | 4 | |a Communication - Aspect politique | |
| 650 | 4 | |a Communication dans l'administration publique | |
| 650 | 4 | |a Communication dans les organisations | |
| 650 | 4 | |a Information sur l'État | |
| 650 | 4 | |a Politik | |
| 650 | 4 | |a Communication in public administration | |
| 650 | 4 | |a Communication |x Political aspects | |
| 650 | 4 | |a Communication in organizations | |
| 650 | 4 | |a Government information | |
| 650 | 4 | |a Administrative agencies |x Information services | |
| 856 | 4 | 2 | |m HBZ Datenaustausch |q application/pdf |u http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=012971975&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |3 Inhaltsverzeichnis |
| 943 | 1 | |a oai:aleph.bib-bvb.de:BVB01-012971975 | |
Record in the Search Index
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| adam_text |
Contents
Tables, Figures, and Boxes ix
Preface xi
1. The Past as Prologue for the Future: Theories and Applications 1
Communicating in Organizations: Basic Concepts 2
Why Information and Communication Management Is Crucial 5
The Foundations of Organizational Communication Studies 13
2. Building Information Bases: Resources and Obstacles 25
Information Needs 25
Information Gathering Strategies 32
Shielding Sensitive Information 36
Surmounting Information Hurdles 45
Judging Information Quality and Quantity 49
Intelligence Disasters 56
3. Channeling Bureaucratic Information Flows 64
The Interface of Structure and Function 64
Structuring Information Flows 69
Bureaucratic Structure Handicaps 75
The Direction of Communication Flows 82
4. Constructing Networks 93
The Whys and Hows of Network Formation 93
Network Analysis 97
The Significance of Network Positions 103
Network Roles 108
5. Designing Climates and Accommodating Cultures 124
Organizational Climates 1 24
Organizational Cultures 134
How New Communication Technologies
Transform Bureaucracies 144
vii
viii Contents
6. Foundations for Sound Decisions 157
Managing Information Flows 157
The Four Phases of Decision Making 160
Common Decision Making Errors 169
Error Avoidance Strategies 172
Designing Structures for Decision Making 178
Making Routine Decisions 185
7. Refocusing on Serving the Public 193
Citizens' Contacts with Government 193
Accountability and Responsiveness 197
The Wellsprings of Unresponsiveness 199
Information Transmission Difficulties 204
The Evaluation Puzzle 212
Seeking Citizen Advice 216
8. Public Relations and Public Information Campaigns 226
The Jekyll and Hyde Faces of External Communication 226
Public Relations Strategies 228
Structuring Public Relations Agencies 234
Media Relations 242
Public Information Campaigns 247
9. VistasofaLikelyFuture 261
Bridges from the Past 261
Bridges to the Future 266
Research Needs 274
Index 279
Tables, Figures, and Boxes
Tables
2 1 Information Systems Needs for Public Managers 27
2 2 Percentage of Congressional Committee Staffers
Calling Various Information Sources "Very Important" 29
3 1 Percentage of Workers Perceiving Specific Communication
Disturbances 85
4 1 Total Number of "Elite" Interactions, by Group, During
Johnson Administration 114
5 1 Key Differences between Collectivist and Individualist
Societies' Politics and Ideas 139
6 1 A Comparison of Public Representation Options 186
7 1 Bureaucrats' Images of the Public Compared with Those
Members of Congress and Presidential Appointees 199
7 2 Satisfaction with Government Services 214
8 1 Advantages and Disadvantages of Advertising Media 239
8 2 Press Impact on Policymaking 246
Figures
1 1 A Crude Diagram of Information Flow in a Political System 16
2 1 Tullock's Model of Hierarchical Distortion 55
3 1 U.S. Department of the Interior 83
4 1 Hypothetical Urban Hospital Network 102
4 2 Information Flows in a Three Group Network 104
4 3 Small Group Interaction Patterns 105
4 4 Linking Pin Model of a State School System 111
5 1 Circles of Culture 136
6 1 Information Needs of Public Sector Organizations 158
6 2 Main Steps in Rational Choice Approaches to Decision Making 164
6 3 Formalistic Models of Decision Making Used by Presidents
Truman, Eisenhower, and Nixon 180
6 4 Competitive Model of Decision Making Used by President
Franklin D. Roosevelt 181
6 5 Collegial Model of Decision Making Used by President
John F. Kennedy 182
7 1 Determining If Public Involvement Is Advisable:
A Decision Model 219
8 1 Organizational Chart of the Office of Public Affairs
in the Agriculture Department, 1990 235
ix
x Tables, Figures, and Boxes
8 2 Model of the Government Communication Process 237
8 3 Communication/Persuasion Input Output Matrix 249
8 4 Social Marketing Campaign Phases 250
Boxes
1 1 Attributes of Public Organizations Compared
with Those of Private Organizations 8
2 1 The Privacy Act 37
2 2 Statement Issused by President Clinton on Signing
the "Electronic Freedom of Information Act
Amendments of 1996" 41
2 3 Excerpts from the Paperwork Reduction Act of 1995 46
5 1 National Performance Review: Major Recommendations,
byAgency 135
5 2 Content Level Coding System 141
7 1 Form 1040 EZ Excerpts: 2001 208
8 1 Rules for Press Relations at the State Department 230
8 2 Diverse Interests of Major Stakeholders of a Public
High School 241
8 3 Release Rules for State Department Information 244 |
| any_adam_object | 1 |
| author | Graber, Doris A. 1923-2018 |
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| dewey-ones | 352 - General considerations of public administration |
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| dewey-tens | 350 - Public administration and military science |
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| illustrated | Illustrated |
| indexdate | 2024-08-27T00:10:33Z |
| institution | BVB |
| isbn | 1568022115 |
| language | English |
| lccn | 2002012871 |
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| physical | XIII, 299 S. Ill. |
| publishDate | 2003 |
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| publisher | Congressional Quarterly |
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| spelling | Graber, Doris A. 1923-2018 Verfasser (DE-588)128703229 aut The power of communication managing information in public organizations Doris A. Graber Washington, D.C. Congressional Quarterly 2003 XIII, 299 S. Ill. txt rdacontent n rdamedia nc rdacarrier Includes bibliographical references and index Administration publique - Documentation, Services de Communication - Aspect politique Communication dans l'administration publique Communication dans les organisations Information sur l'État Politik Communication in public administration Communication Political aspects Communication in organizations Government information Administrative agencies Information services HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=012971975&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Graber, Doris A. 1923-2018 The power of communication managing information in public organizations Administration publique - Documentation, Services de Communication - Aspect politique Communication dans l'administration publique Communication dans les organisations Information sur l'État Politik Communication in public administration Communication Political aspects Communication in organizations Government information Administrative agencies Information services |
| title | The power of communication managing information in public organizations |
| title_auth | The power of communication managing information in public organizations |
| title_exact_search | The power of communication managing information in public organizations |
| title_full | The power of communication managing information in public organizations Doris A. Graber |
| title_fullStr | The power of communication managing information in public organizations Doris A. Graber |
| title_full_unstemmed | The power of communication managing information in public organizations Doris A. Graber |
| title_short | The power of communication |
| title_sort | the power of communication managing information in public organizations |
| title_sub | managing information in public organizations |
| topic | Administration publique - Documentation, Services de Communication - Aspect politique Communication dans l'administration publique Communication dans les organisations Information sur l'État Politik Communication in public administration Communication Political aspects Communication in organizations Government information Administrative agencies Information services |
| topic_facet | Administration publique - Documentation, Services de Communication - Aspect politique Communication dans l'administration publique Communication dans les organisations Information sur l'État Politik Communication in public administration Communication Political aspects Communication in organizations Government information Administrative agencies Information services |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=012971975&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
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