Customer satisfaction research management: a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
Milwaukee, Wis.
ASQ Quality Press
2004
|
| Schlagworte: | |
| Online-Zugang: | Table of contents |
| Beschreibung: | XV, 248 S. Ill., graph. Darst. |
| ISBN: | 0873895932 |
Internformat
MARC
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| 100 | 1 | |a Allen, Derek R. |e Verfasser |4 aut | |
| 245 | 1 | 0 | |a Customer satisfaction research management |b a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations |c Derek R. Allen |
| 264 | 1 | |a Milwaukee, Wis. |b ASQ Quality Press |c 2004 | |
| 300 | |a XV, 248 S. |b Ill., graph. Darst. | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b n |2 rdamedia | ||
| 338 | |b nc |2 rdacarrier | ||
| 650 | 7 | |a Klantgerichtheid |2 gtt | |
| 650 | 7 | |a Onderzoeksmethoden |2 gtt | |
| 650 | 4 | |a aConsumer satisfaction |a xResearch | |
| 650 | 4 | |a aCustomer loyalty |a xResearch | |
| 650 | 4 | |a aCustomer services |a xQuality control |a xResearch | |
| 650 | 4 | |a aCustomer services |a xManagement |a xResearch | |
| 650 | 4 | |a aMarketing research |a xManagement | |
| 650 | 0 | 7 | |a Kundenmanagement |0 (DE-588)4236865-0 |2 gnd |9 rswk-swf |
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Datensatz im Suchindex
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|---|---|
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| author | Allen, Derek R. |
| author_facet | Allen, Derek R. |
| author_role | aut |
| author_sort | Allen, Derek R. |
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| building | Verbundindex |
| bvnumber | BV019603004 |
| callnumber-first | H - Social Science |
| callnumber-label | HF5415 |
| callnumber-raw | HF5415.335 |
| callnumber-search | HF5415.335 |
| callnumber-sort | HF 45415.335 |
| callnumber-subject | HF - Commerce |
| classification_rvk | QW 300 |
| ctrlnum | (OCoLC)54462080 (DE-599)BVBBV019603004 |
| dewey-full | 658.8/343 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.8/343 |
| dewey-search | 658.8/343 |
| dewey-sort | 3658.8 3343 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| format | Book |
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| id | DE-604.BV019603004 |
| illustrated | Illustrated |
| indexdate | 2024-07-09T20:01:06Z |
| institution | BVB |
| institution_GND | (DE-588)5294741-5 |
| isbn | 0873895932 |
| language | English |
| lccn | 2004003921 |
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| physical | XV, 248 S. Ill., graph. Darst. |
| publishDate | 2004 |
| publishDateSearch | 2004 |
| publishDateSort | 2004 |
| publisher | ASQ Quality Press |
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| spelling | Allen, Derek R. Verfasser aut Customer satisfaction research management a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations Derek R. Allen Milwaukee, Wis. ASQ Quality Press 2004 XV, 248 S. Ill., graph. Darst. txt rdacontent n rdamedia nc rdacarrier Klantgerichtheid gtt Onderzoeksmethoden gtt aConsumer satisfaction xResearch aCustomer loyalty xResearch aCustomer services xQuality control xResearch aCustomer services xManagement xResearch aMarketing research xManagement Kundenmanagement (DE-588)4236865-0 gnd rswk-swf Verbraucherzufriedenheit (DE-588)4129147-5 gnd rswk-swf Verbraucherzufriedenheit (DE-588)4129147-5 s DE-604 Kundenmanagement (DE-588)4236865-0 s American Society for Quality Sonstige (DE-588)5294741-5 oth http://www.loc.gov/catdir/toc/ecip0415/2004003921.html Table of contents |
| spellingShingle | Allen, Derek R. Customer satisfaction research management a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations Klantgerichtheid gtt Onderzoeksmethoden gtt aConsumer satisfaction xResearch aCustomer loyalty xResearch aCustomer services xQuality control xResearch aCustomer services xManagement xResearch aMarketing research xManagement Kundenmanagement (DE-588)4236865-0 gnd Verbraucherzufriedenheit (DE-588)4129147-5 gnd |
| subject_GND | (DE-588)4236865-0 (DE-588)4129147-5 |
| title | Customer satisfaction research management a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations |
| title_auth | Customer satisfaction research management a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations |
| title_exact_search | Customer satisfaction research management a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations |
| title_full | Customer satisfaction research management a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations Derek R. Allen |
| title_fullStr | Customer satisfaction research management a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations Derek R. Allen |
| title_full_unstemmed | Customer satisfaction research management a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations Derek R. Allen |
| title_short | Customer satisfaction research management |
| title_sort | customer satisfaction research management a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations |
| title_sub | a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations |
| topic | Klantgerichtheid gtt Onderzoeksmethoden gtt aConsumer satisfaction xResearch aCustomer loyalty xResearch aCustomer services xQuality control xResearch aCustomer services xManagement xResearch aMarketing research xManagement Kundenmanagement (DE-588)4236865-0 gnd Verbraucherzufriedenheit (DE-588)4129147-5 gnd |
| topic_facet | Klantgerichtheid Onderzoeksmethoden aConsumer satisfaction xResearch aCustomer loyalty xResearch aCustomer services xQuality control xResearch aCustomer services xManagement xResearch aMarketing research xManagement Kundenmanagement Verbraucherzufriedenheit |
| url | http://www.loc.gov/catdir/toc/ecip0415/2004003921.html |
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