Allen, D. R. (2004). Customer satisfaction research management: A comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations. ASQ Quality Press.
Chicago Style (17th ed.) CitationAllen, Derek R. Customer Satisfaction Research Management: A Comprehensive Guide to Integrating Customer Loyalty and Satisfaction Metrics in the Management of Complex Organizations. Milwaukee, Wis: ASQ Quality Press, 2004.
MLA (9th ed.) CitationAllen, Derek R. Customer Satisfaction Research Management: A Comprehensive Guide to Integrating Customer Loyalty and Satisfaction Metrics in the Management of Complex Organizations. ASQ Quality Press, 2004.
Warning: These citations may not always be 100% accurate.