Process Management for the Extended Enterprise:
Saved in:
| Main Authors: | , |
|---|---|
| Format: | Book |
| Language: | German |
| Published: |
Berlin
Springer Bln
2004
|
| Edition: | 1. Aufl. |
| Subjects: | |
| Online Access: | Inhaltsverzeichnis |
| Physical Description: | XII, 273 S. graph. Darst. |
| ISBN: | 354021190X |
Staff View
MARC
| LEADER | 00000nam a2200000 c 4500 | ||
|---|---|---|---|
| 001 | BV019594610 | ||
| 003 | DE-604 | ||
| 005 | 00000000000000.0 | ||
| 007 | t | ||
| 008 | 041119s2004 gw d||| |||| 00||| ger d | ||
| 016 | 7 | |a 970164246 |2 DE-101 | |
| 020 | |a 354021190X |c Gb. (Pr. in Vorb.) |9 3-540-21190-X | ||
| 035 | |a (OCoLC)499894672 | ||
| 035 | |a (DE-599)BVBBV019594610 | ||
| 040 | |a DE-604 |b ger |e rakddb | ||
| 041 | 0 | |a ger | |
| 044 | |a gw |c DE | ||
| 049 | |a DE-573 |a DE-2070s | ||
| 082 | 0 | |a 658.5 |2 22 | |
| 084 | |a QP 340 |0 (DE-625)141861: |2 rvk | ||
| 084 | |a 650 |2 sdnb | ||
| 100 | 1 | |a Tonchia, Stefano |e Verfasser |4 aut | |
| 245 | 1 | 0 | |a Process Management for the Extended Enterprise |c Stefano Tonchia ; Andrea Tramontano |
| 250 | |a 1. Aufl. | ||
| 264 | 1 | |a Berlin |b Springer Bln |c 2004 | |
| 300 | |a XII, 273 S. |b graph. Darst. | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b n |2 rdamedia | ||
| 338 | |b nc |2 rdacarrier | ||
| 650 | 4 | |a Production management | |
| 650 | 4 | |a Reengineering (Management) | |
| 650 | 0 | 7 | |a Prozessmanagement |0 (DE-588)4353072-2 |2 gnd |9 rswk-swf |
| 650 | 0 | 7 | |a Reengineering |0 (DE-588)4404560-8 |2 gnd |9 rswk-swf |
| 689 | 0 | 0 | |a Prozessmanagement |0 (DE-588)4353072-2 |D s |
| 689 | 0 | 1 | |a Reengineering |0 (DE-588)4404560-8 |D s |
| 689 | 0 | |5 DE-604 | |
| 700 | 1 | |a Tramontano, Andrea |e Verfasser |4 aut | |
| 856 | 4 | 2 | |m HBZ Datenaustausch |q application/pdf |u http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=012931255&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |3 Inhaltsverzeichnis |
| 999 | |a oai:aleph.bib-bvb.de:BVB01-012931255 | ||
Record in the Search Index
| _version_ | 1804132956800811008 |
|---|---|
| adam_text | Table of Contents
Introduction 1
Part One: Principles and Methods
1. Fundamentals of Process Management and Business Process
Reengineering 11
S. Tonchia
1.1 Process Management at the Origin of Customer Satisfaction 11
1.2 The Basic Concepts of Internal Supplier / Customer and Process
Ownership 13
1.3 Importance of Objectives and Consequences on Performance
Measurement 16
1.4 From Process Management to Business Process Reengineering 20
1.5 Process Management and ISO 9000:2000 Quality Standards 25
2. Methodology for Process Management Design
Implementation 29
S. Tonchia
2.1 Content and Deployment of the Methodology 29
2.2 The Main Processes in a Company 33
2.3 Process Management and Information
Communication Technologies (ICT) 38
2.4 Techniques and Software Packages for Process Data Management
Representation 39
3. Knowledge Management in Enterprise Networks 47
S. Tonchia
3.1 Foundations of Knowledge Management 47
3.2 Knowledge, Competencies and Process Management 52
3.3 Process Management and Enterprise Networks: The Extended
Management of Knowledge 57
3.4 Organizational and ICT Networks: The Extended Enterprise 60
X Table of Contents
Part Two: The BPR Project and the Processes
4 The Business Process Reengineering Project: A Successful Case
Study 71
E. Snaidero and A. Tramontane)
4.1 A Product Oriented Company Opts to Become Customer Oriented 71
4.2 Basic Principles of the Reorganisation Carried out in
Snaidero R. S.p.A 74
4.3 New Methods and Tools Supporting the
Customer Oriented Company 79
4.4 BPR Project Phases in Snaidero R. S.p.A 89
4.5 Main Difficulties and Immediate BPR Benefits 92
5. The Business Development and Sales Service Processes 97
S. Tonchia
5.1 Business Development 97
5.2 Marketing Strategy and Product Portfolio Definition 99
5.3 Product Input/Output Impact Evaluation 102
5.4 Design New Product Development 106
5.5 Sales and Service 123
6. The Supply Chain Processes 125
S. Tonchia
6.1 Supply Chain 125
6.2 Logistics 128
6.3 Relationships with Suppliers 136
6.4 Manufacturing 142
6.5 Quality 143
6.6 Plants Safety and Technology Investments 146
7. The Directive and Support Processes 149
S. Tonchia
7.1 Strategic Planning 149
7.2 Human Resources Management 153
7.3 Budgeting Control 154
Table of Contents XI
Part Three: From Processes to the Extended Enterprise
8. The Knowledge Extended Enterprise: An Innovative Business
Model Suggested by Snaidero 161
A. Tramontano
8.1 An Evolving Business: The Process Based Company Becomes a
Knowledge Extended Enterprise 161
8.2 The Knowledge Extended Enterprise: Main Features and
Comparisons 166
8.3 The Collaboration Platform: Its Target Addressees and
Main Benefits 172
9. The Web Based Collaboration Platform: Implementation Phases,
Tools and Architecture 185
A. Tramontano andS. Franz
9.1 Basic Principles for Implementing the Collaboration Platform 185
9.2 Why Not Just One Project Partner? 188
9.3 The Project Phases 192
9.4 Development and Implementation of the Company s Toolbox and
Software Architecture 198
10. The Management Intelligence Methodology: From Process and
Capabilities Redesign to the Development of Knowledge
Management 209
L. Quagini
10.1 SDG Consulting 209
10.2 Management Intelligence and the Extended Enterprise 211
10.3 The Adapt Case Approach 214
10.4 The Creation of Value in BPR Projects 216
10.5 Snaidero Case: SDG s Contribution to the Creation of KPI s and
the Knowledge Based Extended Enterprise Through
Web Intelligence 219
11. The Extended Supply Chain: Enabler of Business Drives 229
A. Braga Ilia and A. Cencini
11.1 Evolution Scenario of the Supply Chain 229
11.2 TXT E Solutions 230
11.3 The Supply Chain in the Extended Enterprise 232
11.4 The Extended Supply Chain of Snaidero 236
XII Table of Contents
12. Infrastructures and Web Based Business Applications for an
Integrated Supply Chain 245
M. Bonzano andE. Liverani
12.1 Company Profile of Oracle Corporation 245
12.2 From Integrated Logistics to the Supply Chain 246
12.3 Unity of the Information 248
12.4 Orientation to the Processes 250
12.5 Technological Prospects for the Extended Enterprise 257
Bibliography and Web Sites 259
|
| any_adam_object | 1 |
| author | Tonchia, Stefano Tramontano, Andrea |
| author_facet | Tonchia, Stefano Tramontano, Andrea |
| author_role | aut aut |
| author_sort | Tonchia, Stefano |
| author_variant | s t st a t at |
| building | Verbundindex |
| bvnumber | BV019594610 |
| classification_rvk | QP 340 |
| ctrlnum | (OCoLC)499894672 (DE-599)BVBBV019594610 |
| dewey-full | 658.5 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.5 |
| dewey-search | 658.5 |
| dewey-sort | 3658.5 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| edition | 1. Aufl. |
| format | Book |
| fullrecord | <?xml version="1.0" encoding="UTF-8"?><collection xmlns="http://www.loc.gov/MARC21/slim"><record><leader>01586nam a2200433 c 4500</leader><controlfield tag="001">BV019594610</controlfield><controlfield tag="003">DE-604</controlfield><controlfield tag="005">00000000000000.0</controlfield><controlfield tag="007">t</controlfield><controlfield tag="008">041119s2004 gw d||| |||| 00||| ger d</controlfield><datafield tag="016" ind1="7" ind2=" "><subfield code="a">970164246</subfield><subfield code="2">DE-101</subfield></datafield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">354021190X</subfield><subfield code="c">Gb. (Pr. in Vorb.)</subfield><subfield code="9">3-540-21190-X</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(OCoLC)499894672</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(DE-599)BVBBV019594610</subfield></datafield><datafield tag="040" ind1=" " ind2=" "><subfield code="a">DE-604</subfield><subfield code="b">ger</subfield><subfield code="e">rakddb</subfield></datafield><datafield tag="041" ind1="0" ind2=" "><subfield code="a">ger</subfield></datafield><datafield tag="044" ind1=" " ind2=" "><subfield code="a">gw</subfield><subfield code="c">DE</subfield></datafield><datafield tag="049" ind1=" " ind2=" "><subfield code="a">DE-573</subfield><subfield code="a">DE-2070s</subfield></datafield><datafield tag="082" ind1="0" ind2=" "><subfield code="a">658.5</subfield><subfield code="2">22</subfield></datafield><datafield tag="084" ind1=" " ind2=" "><subfield code="a">QP 340</subfield><subfield code="0">(DE-625)141861:</subfield><subfield code="2">rvk</subfield></datafield><datafield tag="084" ind1=" " ind2=" "><subfield code="a">650</subfield><subfield code="2">sdnb</subfield></datafield><datafield tag="100" ind1="1" ind2=" "><subfield code="a">Tonchia, Stefano</subfield><subfield code="e">Verfasser</subfield><subfield code="4">aut</subfield></datafield><datafield tag="245" ind1="1" ind2="0"><subfield code="a">Process Management for the Extended Enterprise</subfield><subfield code="c">Stefano Tonchia ; Andrea Tramontano</subfield></datafield><datafield tag="250" ind1=" " ind2=" "><subfield code="a">1. Aufl.</subfield></datafield><datafield tag="264" ind1=" " ind2="1"><subfield code="a">Berlin</subfield><subfield code="b">Springer Bln</subfield><subfield code="c">2004</subfield></datafield><datafield tag="300" ind1=" " ind2=" "><subfield code="a">XII, 273 S.</subfield><subfield code="b">graph. Darst.</subfield></datafield><datafield tag="336" ind1=" " ind2=" "><subfield code="b">txt</subfield><subfield code="2">rdacontent</subfield></datafield><datafield tag="337" ind1=" " ind2=" "><subfield code="b">n</subfield><subfield code="2">rdamedia</subfield></datafield><datafield tag="338" ind1=" " ind2=" "><subfield code="b">nc</subfield><subfield code="2">rdacarrier</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Production management</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Reengineering (Management)</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Prozessmanagement</subfield><subfield code="0">(DE-588)4353072-2</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Reengineering</subfield><subfield code="0">(DE-588)4404560-8</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="689" ind1="0" ind2="0"><subfield code="a">Prozessmanagement</subfield><subfield code="0">(DE-588)4353072-2</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="0" ind2="1"><subfield code="a">Reengineering</subfield><subfield code="0">(DE-588)4404560-8</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="0" ind2=" "><subfield code="5">DE-604</subfield></datafield><datafield tag="700" ind1="1" ind2=" "><subfield code="a">Tramontano, Andrea</subfield><subfield code="e">Verfasser</subfield><subfield code="4">aut</subfield></datafield><datafield tag="856" ind1="4" ind2="2"><subfield code="m">HBZ Datenaustausch</subfield><subfield code="q">application/pdf</subfield><subfield code="u">http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=012931255&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA</subfield><subfield code="3">Inhaltsverzeichnis</subfield></datafield><datafield tag="999" ind1=" " ind2=" "><subfield code="a">oai:aleph.bib-bvb.de:BVB01-012931255</subfield></datafield></record></collection> |
| id | DE-604.BV019594610 |
| illustrated | Illustrated |
| indexdate | 2024-07-09T20:01:04Z |
| institution | BVB |
| isbn | 354021190X |
| language | German |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-012931255 |
| oclc_num | 499894672 |
| open_access_boolean | |
| owner | DE-573 DE-2070s |
| owner_facet | DE-573 DE-2070s |
| physical | XII, 273 S. graph. Darst. |
| publishDate | 2004 |
| publishDateSearch | 2004 |
| publishDateSort | 2004 |
| publisher | Springer Bln |
| record_format | marc |
| spelling | Tonchia, Stefano Verfasser aut Process Management for the Extended Enterprise Stefano Tonchia ; Andrea Tramontano 1. Aufl. Berlin Springer Bln 2004 XII, 273 S. graph. Darst. txt rdacontent n rdamedia nc rdacarrier Production management Reengineering (Management) Prozessmanagement (DE-588)4353072-2 gnd rswk-swf Reengineering (DE-588)4404560-8 gnd rswk-swf Prozessmanagement (DE-588)4353072-2 s Reengineering (DE-588)4404560-8 s DE-604 Tramontano, Andrea Verfasser aut HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=012931255&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Tonchia, Stefano Tramontano, Andrea Process Management for the Extended Enterprise Production management Reengineering (Management) Prozessmanagement (DE-588)4353072-2 gnd Reengineering (DE-588)4404560-8 gnd |
| subject_GND | (DE-588)4353072-2 (DE-588)4404560-8 |
| title | Process Management for the Extended Enterprise |
| title_auth | Process Management for the Extended Enterprise |
| title_exact_search | Process Management for the Extended Enterprise |
| title_full | Process Management for the Extended Enterprise Stefano Tonchia ; Andrea Tramontano |
| title_fullStr | Process Management for the Extended Enterprise Stefano Tonchia ; Andrea Tramontano |
| title_full_unstemmed | Process Management for the Extended Enterprise Stefano Tonchia ; Andrea Tramontano |
| title_short | Process Management for the Extended Enterprise |
| title_sort | process management for the extended enterprise |
| topic | Production management Reengineering (Management) Prozessmanagement (DE-588)4353072-2 gnd Reengineering (DE-588)4404560-8 gnd |
| topic_facet | Production management Reengineering (Management) Prozessmanagement Reengineering |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=012931255&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
| work_keys_str_mv | AT tonchiastefano processmanagementfortheextendedenterprise AT tramontanoandrea processmanagementfortheextendedenterprise |