Intelligent IT outsourcing: eight building blocks to success
Saved in:
| Main Author: | |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
Amsterdam [u.a.]
Elsevier
2003
|
| Edition: | 1. publ., repr. |
| Subjects: | |
| Online Access: | Inhaltsverzeichnis |
| Physical Description: | XXIII, 224 S. graph. Darst. |
| ISBN: | 0750656514 |
Staff View
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Record in the Search Index
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| adam_text |
Computer Weekly Professional Series ix
About the authors xi
List of figures xiii
List of tables xv
Introduction xvii
About this book xix
Why the need for a building block approach? xx
The outsourcing lifecycle eight building blocks
for success xxii
Part One: Architect Phase
1 The first building block discard the myths:
gather acumen 3
1.1. Discard the myths . 3
1.2. Determine benefits expectations 15
1.3. Collect market intelligence 19
1.4. Conduct the comparative assessment 22
2 The second building block get equipped: prepare the
strategies 24
2.1. High level sourcing decision models 24
2.2. Determine the organization's strategic preferences 33
2.3. Decide the outsourcing approach 41
2.4. Identify the outsourcing lifecycle competencies
required 41
2.5. Prepare the communications strategy 46
3 The third building block identify the right activities:
target the services 51
3.1. Select the suitable services 53
3.2. Profile the target services 61
3.3. Prepare the base case 63
3.4. Conduct the feasibility and impact study 65
4 The fourth building block ensure the results: design
the future 67
4.1. Vision the attributes of the future arrangement 68
4.2. Develop the service level agreement and key
performance indicators 69
4.3. Formulate the pricing model 97
4.4. Draft the contract 98
4.5. Model the relationship behaviour 104
4.6. Plan the future management 107
Part Two: Engage Phase
5 The fifth building block commercial mating: select the
supplier(s) 115
5.1. Selection is NOT the first block ensure the ITO
foundation has been laid 117
5.2. Gating and refining via staged competitive tendering 120
5.3. Getting the right perspectives the evaluation team 123
5.4. Determining the decisive factors the criteria 124
5.5. Exhibiting fairness probity 130
5.6. Preparing the market package 132
5.7. Successful selection ITO is not an auction 136
5.8. Due diligence investigations 141
5.9. Negotiation 146
5.10. Finalizing the contract 149
6 The sixth building block the starting gate: make the
transition 151
6.1. Key transition activities 152
6.2. Staff transitions 155
6.3. Managing the transition project 163
Part Three: Govern Phase
7 The seventh building block get the results: manage
the ITO 171
7.1. ITO critical success (and failure) factors 171
7.2. Key ITO management activities 181
7.3. Relationship management 194
Contents
8 The eighth building block do it again: reconsider the
options 200
8.1. Termination triggers 201
8.2. Options 201
8.3. Assessments 203
8.4. Preparing for a handover from an incumbent
supplier 213
9 Conclusion 216
References and brief further reading 219
Index 221 |
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| discipline | Informatik Wirtschaftswissenschaften |
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| indexdate | 2024-12-14T13:00:36Z |
| institution | BVB |
| isbn | 0750656514 |
| language | English |
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| physical | XXIII, 224 S. graph. Darst. |
| publishDate | 2003 |
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| publishDateSort | 2003 |
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| spelling | Cullen, Sara Verfasser (DE-588)1052421490 aut Intelligent IT outsourcing eight building blocks to success Sara Cullan ; Leslie P. Willcocks 1. publ., repr. Amsterdam [u.a.] Elsevier 2003 XXIII, 224 S. graph. Darst. txt rdacontent n rdamedia nc rdacarrier Contracting out Electronic data processing departments Contracting out Information resources management Information technology Management Service-Rechenzentrum (DE-588)4510179-6 gnd rswk-swf Service-Rechenzentrum (DE-588)4510179-6 s DE-188 Willcocks, Leslie 1951- Sonstige (DE-588)121992632 oth HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=012921917&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Cullen, Sara Intelligent IT outsourcing eight building blocks to success Contracting out Electronic data processing departments Contracting out Information resources management Information technology Management Service-Rechenzentrum (DE-588)4510179-6 gnd |
| subject_GND | (DE-588)4510179-6 |
| title | Intelligent IT outsourcing eight building blocks to success |
| title_auth | Intelligent IT outsourcing eight building blocks to success |
| title_exact_search | Intelligent IT outsourcing eight building blocks to success |
| title_full | Intelligent IT outsourcing eight building blocks to success Sara Cullan ; Leslie P. Willcocks |
| title_fullStr | Intelligent IT outsourcing eight building blocks to success Sara Cullan ; Leslie P. Willcocks |
| title_full_unstemmed | Intelligent IT outsourcing eight building blocks to success Sara Cullan ; Leslie P. Willcocks |
| title_short | Intelligent IT outsourcing |
| title_sort | intelligent it outsourcing eight building blocks to success |
| title_sub | eight building blocks to success |
| topic | Contracting out Electronic data processing departments Contracting out Information resources management Information technology Management Service-Rechenzentrum (DE-588)4510179-6 gnd |
| topic_facet | Contracting out Electronic data processing departments Contracting out Information resources management Information technology Management Service-Rechenzentrum |
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