Introduction to knowledge management: KM in business
Saved in:
| Main Author: | |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
Amsterdam [u.a.]
Butterworth-Heinemann
2003
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| Subjects: | |
| Online Access: | Publisher description Table of contents Inhaltsverzeichnis |
| Physical Description: | VII, 183 S. Ill., graph. Darst. |
| ISBN: | 0750677287 9780750677288 |
Staff View
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| 245 | 1 | 0 | |a Introduction to knowledge management |b KM in business |c Todd R. Groff and Thomas P. Jones |
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Record in the Search Index
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|---|---|
| adam_text | Contents
Chapter 1 Introducing KM 1
How to Use This Book 2
What Is Knowledge Management? 2
Data, Knowledge, and Information 2
Knowledgebases 3
Making Tacit Knowledge Explicit 4
Making Explicit Knowledge Retrievable 4
Project Planning 6
The Scope Document 6
Chapter 2 Personal KM 11
Thoughts on KM 11
Getting Started without a Corporate KM Initiative 13
Planning Your Personal Knowledgebase 13
Organizing Your Information 16
Six Action Elements of Your Info Workflow 16
Capture 16
Corroborate 17
Organize 18
Secure 19
Analyze 19
Collaborate 20
Chapter 3 Capture and Corroborate 25
Capture 25
Cost of Capture 26
Dealing with Information Overload 27
Information Triage 27
v
INTRODUCTION TO KNOWLEDGE MANAGEMENT
Information Capture Sources 29
Corroborate 31
Chapter 4 Organize and Secure 37
Organize 37
Microsoft Index Services 39
Secure Your Information Assets 44
Persistence and Discipline 46
Chapter 5 Analyze and Collaborate 51
Layers of Abstraction 51
Steps in the Abstraction Process 53
Layers of Obstruction 54
Collaboration 57
Speak the Same Language 61
Chapter 6 Storytelling and Knowledge Transfer 69
Storytelling: The Ancient Art of KM 71
Major Elements of KM Storytelling 74
Chapter 7 Systems Thinking 79
Circular vs. Linear Analysis 79
The Subtle Impact of Delays 82
Stocks and Flows 83
Closed Systems vs. Open Systems 84
Chapter 8 Harnessing Metcalfe s Law: Utility = Nodes2 89
Managing a Workgroup KM Network 90
Investing in Your Social Network 92
Phases of Team Development 96
Chapter 9 3D Communication 103
A Successful Ascent 105
Building Teams That Work 107
A New Model of Thinking 108
Chapter 10 Building in Knowledge Exchange 115
Channels for Knowledge Exchange 116
Change Management 118
The Return of Conversation 121
Maximize Your Knowledge Exchange 122
vi
CONTENTS
Chapter 11 Developing KM Strategies 127
Top Down KM 130
Bottom Up KM 130
Middle Up Down KM 131
Thinking about Thinking 134
Chapter 12 The Ethics of KM 143
Ethical Positioning 144
Landmarks, Fences, and DMZs 146
Managing Ethical Liabilities 148
Chapter 13 Metrics and Taming Wicked Problems 155
The Paradox within KM Metrics 156
Classic Problem Solving 157
Wicked Problem Solving 158
Taming the Wicked Problem 159
Chapter 14 Careers in KM 165
Strategic KM Roles 166
Developmental KM Roles 166
Preparing Yourself for Change 169
Building a KM Resume 171
Company Strategies 172
Conclusion 174
Index 177
vii
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| isbn | 0750677287 9780750677288 |
| language | English |
| lccn | 2003043696 |
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| physical | VII, 183 S. Ill., graph. Darst. |
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| spelling | Groff, Todd R. Verfasser aut Introduction to knowledge management KM in business Todd R. Groff and Thomas P. Jones Amsterdam [u.a.] Butterworth-Heinemann 2003 VII, 183 S. Ill., graph. Darst. txt rdacontent n rdamedia nc rdacarrier Kennismanagement gtt Knowledge management Wissensmanagement (DE-588)4561842-2 gnd rswk-swf Wissensmanagement (DE-588)4561842-2 s DE-604 Jones, Thomas P. Sonstige oth http://www.loc.gov/catdir/description/els031/2003043696.html Publisher description http://www.loc.gov/catdir/toc/els031/2003043696.html Table of contents HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=012886615&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Groff, Todd R. Introduction to knowledge management KM in business Kennismanagement gtt Knowledge management Wissensmanagement (DE-588)4561842-2 gnd |
| subject_GND | (DE-588)4561842-2 |
| title | Introduction to knowledge management KM in business |
| title_auth | Introduction to knowledge management KM in business |
| title_exact_search | Introduction to knowledge management KM in business |
| title_full | Introduction to knowledge management KM in business Todd R. Groff and Thomas P. Jones |
| title_fullStr | Introduction to knowledge management KM in business Todd R. Groff and Thomas P. Jones |
| title_full_unstemmed | Introduction to knowledge management KM in business Todd R. Groff and Thomas P. Jones |
| title_short | Introduction to knowledge management |
| title_sort | introduction to knowledge management km in business |
| title_sub | KM in business |
| topic | Kennismanagement gtt Knowledge management Wissensmanagement (DE-588)4561842-2 gnd |
| topic_facet | Kennismanagement Knowledge management Wissensmanagement |
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