APA (7th ed.) Citation

(2003). Customer relationship management: Perspectives from the marketplace (1. publ.). Butterworth-Heinemann.

Chicago Style (17th ed.) Citation

Customer Relationship Management: Perspectives from the Marketplace. 1. publ. Oxford [u.a.]: Butterworth-Heinemann, 2003.

MLA (9th ed.) Citation

Customer Relationship Management: Perspectives from the Marketplace. 1. publ. Butterworth-Heinemann, 2003.

Warning: These citations may not always be 100% accurate.