Cooperative reference: social interaction in the workplace
Gespeichert in:
| Format: | Buch |
|---|---|
| Sprache: | English |
| Veröffentlicht: |
Binghamton, NY
Haworth Information Press
2003
|
| Schriftenreihe: | The reference librarian
83/84 |
| Schlagworte: | |
| Online-Zugang: | http://www.loc.gov/catdir/toc/ecip0411/2003024348.html Inhaltsverzeichnis |
| Beschreibung: | Includes bibliographical references and index. - |
| Beschreibung: | 276 S. |
| ISBN: | 0789023709 0789023717 |
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Datensatz im Suchindex
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| adam_text | COOPERATIVE REFERENCE: SOCIAL INTERACTION IN THE WORKPLACE CELIA HALES
MABRY GUEST EDITOR THE REFERENCE LIBRARIAN NUMBERS 83/84 THE ILAWORTH
INFORMATION PRESS AN IMPRINT OF THE HAWORTH PRESS, INC. NEW YORK *
LONDON * VICTORIA (AU) VJLAWORTTIPRESS.COM COOPERATIVE REFERENCE: SOCIAL
INTERACTION IN THE WORKPLACE THE REFERENCE LIBRARIAN NUMBERS 83/84
CONTENTS INTRODUCTION 1 CELIA HALES MABRY SERVING AT THE REFERENCE DESK
USER PERSPECTIVES ON STAFF COOPERATION DURING THE REFERENCE TRANSACTION
5 PAMELA J. MCKENZIE , DISCUSSIONS OF THE REFERENCE TRANSACTION
GENERALLY ASSUME ONE STAFF MEMBER AND ONE PATRON, BUT THIS IS NOT ALWAYS
THE CASE IN PRACTICE. THIS PAPER REPORTS ON DATA COLLECTED FROM USERS
DESCRIPTIONS OF PUBLIC AND ACADEMIC LIBRARY REFERENCE TRANSAC- TIONS IN
WHICH MORE THAN ONE STAFF MEMBER PLAYED A PART. IT ANALYZES USERS
EVALUA- TIONS OF EFFECTIVE AND INEFFECTIVE STAFF BEHAVIOR IN THREE
ASPECTS OF THE REFERENCE TRANSACTION: THE INITIATION OF THE REFERENCE
ENCOUNTER, COLLABORATION BETWEEN STAFF MEMBERS, AND SERIAL ENCOUNTERS
WITH MORE THAN ONE STAFF MEMBER. IT SUGGESTS SOME WAYS THAT GUIDELINES
FOR REFERENCE DESK BEHAVIOR MIGHT BE EXTENDED TO ACCOMMO- DATE
MULTI-STAFF TRANSACTIONS. KEYWORDS. REFERENCE, USER SATISFACTION,
COOPERATION, COLLABORATION, EVALUATION A PRODUCT OF SOCIAL INTERACTION:
TAG-TEAM REFERENCE AND WORKPLACE RELATIONSHIPS 23 MICHELLE S. MILLET
INTERACTING SOCIALLY WITH COLLEAGUES CREATES CLOSE WORKPLACE
RELATIONSHIPS. THESE RELA- TIONSHIPS TRANSLATE INTO A DYNAMIC,
SYNERGISTIC ENVIRONMENT AT THE REFERENCE DESK, ALSO KNOWN AS TAG-TEAM
REFERENCE. WHEN TWO PEOPLE WORK WELL TOGETHER, THEY CAN BOUNCE IDEAS OFF
OF ONE ANOTHER AND SERVE THE USERS MOST EFFICIENTLY. REFERENCE LI-
BRARIANS ALL HAVE STRENGTHS AND WEAKNESSES AND THOSE WHO WORK CLOSELY
TOGETHER CAN RELY ON EACH OTHER WITHOUT WORRYING ABOUT THE STIGMA OF
REFERENCE DESK BOUNDARIES. WHILE TRADITIONAL TRAINING AND ADVICE
LITERATURE DO NOT STRESS THE IMPORTANCE OF WORK- PLACE RELATIONSHIPS,
THERE ARE WAYS THAT LIBRARIANS AND LIBRARIES CAN SUCCESSFULLY PROMOTE
SOCIAL INTERACTION AND NURTURE A COLLABORATIVE, COLLEGIAL ENVIRONMENT.
KEYWORDS. INTERPERSONAL RELATIONS, SOCIAL INTERACTION, REFERENCE,
COLLABORATION, COMPETITION REFERENCE SERVICE IN THE CONTEXT OF LIBRARY
CULTURE AND COLLEGIALITY: TOOLS FOR KEEPING LIBRARIANS ON THE SAME (FAST
FLIPPING) PAGES 33 LISA F. LISTER REFERENCE DESK SERVICE IS THE PUBLIC
FACE OF OUR FAST-CHANGING PROFESSION. BE- CAUSE LIBRARIES OFTEN HAVE
NUMEROUS LIBRARIANS SHARING DESK DUTY, CONSISTENT SER- VICE CAN BE A
WORTHY CHALLENGE. PRACTICAL TOOLS FOR PROMOTING CONSISTENCY (IN THE
CONTEXT OF COLLEGIALITY AND TEAMWORK) ARE EXPLORED. LIBRARY CULTURE
AND ORGANI- ZATIONAL STRUCTURE INFLUENCES OUR PROFESSIONAL WORKLIVES AND
PERSONAL JOB SATISFAC- TION. SHARING KNOWLEDGE WITH ONE ANOTHER AND
INTERDEPARTMENTAL COLLABORATION CONTRIBUTES TO THE ADVANCEMENT OF THE
PROFESSION. KEYWORDS. REFERENCE SERVICE, COLLEGIALITY, COOPERATION,
KNOWLEDGE SHARING, LI- BRARY ORGANIZATIONAL STRUCTURE, LIBRARY CULTURE
THE REFERENCE INTERVIEW AS PARTNERSHIP: AN EXAMINATION OF LIBRARIAN,
LIBRARY USER, AND SOCIAL INTERACTION 41 CELIA HALES MABRY / THE
REFLECTIONS PENNED IN THIS ARTICLE BEGAN AS A SINGLE PARAGRAPH
CONTRIBUTED SEV- ERAL VEURS AGO TO CHARLES ANDERSON S THE EXCHANGE, A
COLUMN IN RQ (NOW REFER- ENCE & USER SERVICES QUARTERLY) (ANDERSON,
1995). I ELABORATED UPON THE CONCEPT THROUGH FURTHER REFLECTION AND
AUGMENTED THE IDEAS THROUGH A LITERATURE REVIEW. THESE IDEAS ARE MEANT
TO SPARK INTEREST AMONG LIBRARY SCHOOL STUDENTS, NEW REFER- ENCE
LIBRARIANS, AND VETERAN REFERENCE LIBRARIANS WHO PERHAPS NEED NEW REASON
TO SHOW UP WITH A POSITIVE ATTITUDE AT THAT NEXT REFERENCE SHIFT. THE
THESIS IS THAT THIS MO- MENT IN TIME WITHIN A GIVEN REFERENCE INTERVIEW
OCCURS ONLY ONCE, REGARDLESS OF HOW MANY TIMES A LIBRARIAN HAS HEARD THE
QUESTION. WE AS LIBRARIANS MUST ALWAYS BE ALERT TO RESPOND APPROPRIATELY
TO THE DISTINCT CONTRIBUTIONS THAT THE GIVEN LIBRARY USER BRINGS TO THAT
QUESTION. IN THE PROCESS, WE ARE EQUALS IN THAT THE LIBRARIAN KNOWS MORE
OF THE RESEARCH TECHNIQUE TO UNCOVER THE APPROPRIATE SOURCES, BUT THE
LIBRARY USER KNOWS MORE OF WHAT HIS SPECIFIC SLANT ON THE TOPIC WILL BE.
WE WOULD BE WISE TO STAY DILIGENT, TO LISTEN WELL, AND TO TAKE NOTHING
FOR GRANTED. THE REFERENCE IN- TERVIEW THEN BECOMES A LIVELY, ENERGETIC,
AND STIMULATING DISCUSSION MEANT TO LEAD TO LIBRARY RESEARCH AT ITS
BEST. KEYWORDS. REFERENCE SERVICE, REFERENCE INTERVIEW, REFERENCE DESK
WORKING WITHIN THE LIBRARY: INTANGIBLES INTERPERSONAL SKILLS IN THE
REFERENCE WORKPLACE 57 LORRAINE J. PELLACK REFERENCE LIBRARIANS ARE
EXPECTED TO INTERACT EFFECTIVELY WITH A VARIETY OF CLIENTELE AND ARE
TAUGHT SKILLS SUCH AS APPROACHABILITY, SHOWING INTEREST, AND VERBAL AND
NON-VERBAL CUES. LIBRARIANS WHO HAVE A KNACK FOR INTERPERSONAL SKILLS DO
VERY WELL BOTH AT THE REFERENCE DESK AND INTERACTING WITH THEIR
CO-WORKERS. AN AREA THAT IS RARELY ADDRESSED IN THE LITERATURE (OR IN
HBRAIY SCHOOL) IS THAT O/ EDUCATING LIBRARIANS ABOUT HOW TO ESTABLISH
PROFESSIONAL, COLLEGIAL RELATIONSHIPS WITH ONE ANOTHER. IT IS ASSUMED
THAT IF A REFERENCE LIBRARIAN CAN INTERACT WELL WITH PATRONS, IN A
PROFESSIONAL ~- MANNER, HE OR SHE. WILL BE ABLE TO SUCCESSFULLY FIT
INTO ALMOST ANY REFERENCE DEPART- MENT. THIS ARTICLE DISCUSSES THE
IMPORTANCE, OF INTERPERSONAL SKILLS WITHIN THE REFER- ENCE DEPARTMENT
AND IDEAS FOR IMPROVING THESE SKILLS TO ENHANCE CO-WORKER RELATIONS.
KEYWORDS. LIFE SKILLS, SOCIAL SKILLS, INTERPERSONAL INTERACTIONS,
WORKPLACE INTER- ACTIONS, WORKPLACE BEHAVIOR, STAFF RELATIONS, CORE
COMPETENCIES, VALUE-ADDED, BE- HAVIORAL PERFORMANCE, PEER RELATIONS,
PROFESSIONALISM, PERSONAL COMPETENCIES BUILDING A LEARNING CULTURE FOR
THE COMMON GOOD 71 CORINNE LAVERTY MELODY BURTON LIBRARIANS ARE WELL
POSITIONED TO EMBRACE THE JOURNEY TOWARDS A LEARNING CULTURE; WE HAVE
RESOURCES AND WE HAVE, INCENTIVE! TEETERING ON THE EDGE OF INFORMATION
TECHNOL- OGY, LIBRARIES ARE COMMITTED TO CONTINUOUS CHANGE FOR THE
BENEFIT OF OUR CUSTOMERS. TO FULFILL THIS PROMISE, STAFF MUST KEEP PACE
WITH NEW TECHNOLOGIES, PRODUCTS, AND AN IN- CREASING DEMAND FOR NEW
SERVICES IN AN ENVIRONMENT WITH SHRINKING HUMAN RESOURCES. THERE IS MORE
TO LEARN AND LESS TIME IN WHICH TO LEARN IT. THIS PAPER DESCRIBES A
PROACTIVE, TEAM-BASED APPROACH USED TO CREATE A LEARNING CULTURE IN ONE
LIBRARY. STAFF ACT AS PEER LEARNERS AND TEACHERS TO EDUCATE THEMSELVES
AND EACH OTHER ABOUT ALL ASPECTS OF THEIR REFERENCE WORK SUCH AS
APPROACHES TO SERVICE, ORIENTATION FOR NEW MEMBERS, LEARNING AND
EVALUATING NEW TOOLS, AND DISCUSSING THE DEVELOPMENT OF NEW SERVICES.
THE WLIOLE IS GREATER THAN THE SUM-LHIS DYNAMIC, SHARED LEARNING
ENVIRONMENT EMBRACES DIVERSE LEARNING STYLES INCLUDING DISCOVERY,
DISCUSSION, DEMONSTRATION, PRESENTATION, HOMEWORK, QUESTIONING, AND
HANDS-ON PRACTICE. ANALYSIS OF FEEDBACK FROM STUDENTS AND CLIALLENGING
QUESTIONS AT THE REFERENCE DESK GROUNDED THE EXPERIENCE AND MADE IT
IMMEDIATELY RELEVANT AND USEFUL. THIS STRATEGY FURTHERS THE GOAL OF THE
LEARNING ORGA- NIZATION WHERE MEMBERS SHARE THE RESPONSIBILITY OF
LEARNING. THE OUTCOMES ARE AN ENRICHED COLLECTIVE KNOWLEDGE AND
UNDERSTANDING, A SUSTAINABLE MODEL FOR CONTINU- OUS LEARNING, SOCIAL
CONNECTIVITY, AND TEAM EXPERIENCE. KEYWORDS. LEARNING CULTURE, LEARNING
COMMUNITY, TEAM-BASED LEARNING, REFER- ENCE SERVICE, LIBRARIANS
LEARNING, LEARNING ORGANIZATION WORKING WITHIN THE LIBRARY:
PRACTICALITIES CROSSING THREE BRIDGES: LINKING LIBRARIANSHIP AND
TEACHING ACROSS THE P-16 EDUCATIONAL CONTINUUM 83 TRACY L. HULL NATALIA
TAYLOR GEORGIA STATE UNIVERSITY LIBRARY S EDUCATION AND COMMUNICATION
LIAISONS TEAMED UP TO TEACH A GRADUATE COURSE ON THE SELECTION AND USE
OF REFERENCE RESOURCES FOR THE COLLEGE OF EDUCATION S LIBRARY MEDIA
TECHNOLOGY PROGRAM. THE COLLABORA- TION BETWEEN THESE TWO LIBRARIANS CAN
SERVE AS A MODEL FOR COLLABORATION ON THREE LEVELS: COLLABORATION
BETWEEN TWO LIBRARIANS AS CO-TEACHERS; COLLABORATION BE- TWEEN
UNIVERSITY LIBRARIANS AND ACADEMIC DEPARTMENT FACULTY; AND, FINALLY,
COLLAB- ORATION ACROSS WORK PLACES BETWEEN ACADEMIC LIBRARIANS AND
SCHOOL MEDIA SPECIALISTS IN P-12 SETTINGS. UNIQUE CHALLENGES, BENEFITS,
AND POSSIBILITIES FOR THIS TYPE OF COLLABORATIVE EFFORT ARE EXAMINED.
KEYWORDS. COLLABORATION, P-16, MEDIA SPECIALISTS, REFERENCE,
INSTRUCTION, COL- LEGE, UNIVERSITY COOPERATIVE REFERENCE DESK SCHEDULING
AND ITS EFFECTS ON PROFESSIONAL COLLEGIALITY 97 VALERY KING SINCE 1995,
REFERENCE STAFF AT OREGON STATE UNIVERSITY S VALLEY LIBRARY HAVE EN-
GAGED IN A PROCESS OF COOPERATIVE REFERENCE DESK SCHEDULING. THE SYSTEM
WAS ORIG- INALLY ADOPTED TO ALLOW STAFF TO HAVE MORE INFLUENCE IN
TAILORING DESK HOURS TO THEIR INDIVIDUAL WORK SCHEDULES, BUT THE
DEPARTMENT DISCOVERED THAT IT ALSO ENCOURAGES AND REINFORCES A CLIMATE
OF COOPERATION AND COLLEGIALITY AMONG THE REFERENCE STAFF. THIS PAPER
DESCRIBES THE CREATION OF THE SYSTEM AND EXAMINES THE REASONING BEHIND
IT, THE STEPS TAKEN TO IMPLEMENT IFF AND HOW IT CONTINUES TO EVOLVE IN
AN EVER-CHANGING LIBRARY ENVIRONMENT. ALSO EXAMINED IS HOW THIS SYSTEM
HAS INFLUENCED OTHER WORK DONE IN THE REFERENCE AND INSTRUCTION
DEPARTMENT BEYOND THE REFERENCE DESK, AND HOW IT MIGHT BE ADAPTED AND
APPLIED FOR USE IN OTHER TASKS IN THE FUTURE. KEYWORDS. REFERENCE DESK,
SCHEDULING, COLLEGIALITY, COOPERATION COOPERATION IN A MULTI-FACETED
REFERENCE DEPARTMENT: BLENDING RESOURCES, PERSONNEL, AND SERVICES OF
REFERENCE, INSTRUCTION, INTERLIBRARY LOAN, AND GOVERNMENT DOCUMENTS 119
DELIA H. DARBY LORI A. NORTHRUP CARLA T. WADDELL HEATHER F. WALTERS
COOPERATIVE REFERENCE IS A VALUABLE APPROACH TO SERVING PATRONS AS WELL
AS A MEANS OF EXPANDING ONE S PROFESSIONAL KNOWLEDGE. MEMBERS OF THE
REFERENCE UNIT ACTIVELY PARTICIPATE IN COOPERATIVE REFERENCE FOR
ANSWERING PATRONS TOUGHER QUE- RIES, BIBLIOGRAPHIC INSTRUCTION, AND
REFERENCE COLLECTION DEVELOPMENT. THE COOPER- ATIVE EFFORTS OF OUR UNIT
HAVE EXPANDED OUR ABILITY TO FIND BETTER INFORMATION FASTER. COOPERATIVE
REFERENCE EXTENDS TO ALL LIBRARIANS WITHIN THE UNIVERSITY LIBRARY AS
EACH LIBRARIAN SERVES IN A ROTATION TO STAFF THE REFERENCE DESK ON
NIGHTS AND WEEK- ENDS. SOME OF THE BENEFITS OF PRACTICING COOPERATIVE
REFERENCE ARE. THE FOLLOWING; PROVIDING A BALANCED AND SOMETIMES MORE
COMPLETE ANSWER TO A REFERENCE QUES- TION; INCREASING THE KNOWLEDGE OF
THE REFERENCE, STAFF BY SHARING EXPERIENCES; AND INCREASING MORALE AND
SUPPORT FOR THE REFERENCE STAFF. ALL OF THIS IS ACCOMPLISHED BY DOING
WHAT LIBRARIANS DO BEST: SHARING. SUCCESSFUL COOPERATIVE REFERENCE
RELIES UPON GOOD COMMUNICATION WITHIN THE DEPARTMENT, RESPECT FOR
COLLEAGUES, FLEXIBIL- ITY, AND COMMITMENT TO SERVING OUR PATRONS.
KEYWORDS. COOPERATION, COLLABORATION, REFERENCE, INTERLIBRARY LOAN,
GOVERN- MENT DOCUMENTS WHY SOCIAL INTERACTION AND GOOD COMMUNICATION IN
ACADEMIC LIBRARIES MATTERS 131 MARIA ANNA JANKOWSKA LINNEA MARSHALL IN
THESE, TIMES OF EXTRAORDINARY DEVELOPMENT IN INFORMATION AND
COMMUNICATION TECHNOLOGIES (ICT) MANY NEW TOOLS AND SERVICES, AND
TRADITIONAL TOOLS, SUCH AS THE CATALOG, COULD BE DEVELOPED OR ENHANCED
BY LIBRARIANS TO EFFECTIVELY SUPPORT THE ACADEMIC COMMUNITY IN TEACHING
AND LEARNING. THIS PAPER WILL DISCUSS HOW SOCIAL INTERACTION BETWEEN
TECHNICAL AND PUBLIC SERVICE LIBRARIANS COULD ENHANCE LIBRARY SERVICES
TO THE ACADEMIC FACULTY AND STUDENTS DURING THESE DEMANDING TIMES OF
TECHNOLOGIES AND INFORMATION OVERLOAD. THE PAPER WILL ALSO POINT OUT
THAT THE TEAM APPROACH TO LIBRARY SERVICES CAN IMPROVE SOCIAL
INTERACTION BETWEEN LIBRARIANS WHEN THE PERPETUATION OF THE TRADITIONAL
ACADEMIC ORGANIZATIONAL MODEL IS NOT EFFI- CIENT ENOUGH FOR THE FACULTY
AND STUDENTS NEED-DRIVEN USE OF INFORMATION. RAPID CHANGES RESULTING
FROM ICT DEMAND CONSTANT SOCIAL INTERACTION THAT WOULD BE FA- CILITATED
BY ESTABLISHING WORKING TEAMS FOR SPECIFIC TASKS. KEYWORDS. SOCIAL
INTERACTION, COOPERATION, COLLABORATION, TEAM WORK, PUBLIC SER- VICES,
TECHNICAL SERVICES, REFERENCE LIBRARIANS, CATALOG LIBRARIANS COOPERATIVE
REFERENCE AND COLLECTION DEVELOPMENT: THE SCIENCE AND TECHNOLOGY GROUP
AT THE UNIVERSITY OF TENNESSEE LIBRARIES 145 TERESA U. BERRY FLORA G.
SHRODE THE SCIENCE AND TECHNOLOGY SUBJECT GROUP WITHIN THE REFERENCE
DEPARTMENT OF THE UNIVERSITY OF TENNESSEE LIBRARIES BRINGS TOGETHER
LIBRARIANS FROM REFER- ENCE AND OTHER DEPARTMENTS WHO HAVE COLLECTION
DEVELOPMENT AND SUBJECT LIAISON DUTIES. THE AUTHORS DESCRIBE THE GROUP S
COMPOSITION AND EXPLAIN HOW THE SCI/TECH LIBRARIANS WORK COOPERATIVELY
TOWARD GOALS SET BY BOTH THE LIBRARIES REFERENCE & INSTRUCTIONAL
SERVICES AND COLLECTION DEVELOPMENT & MANAGEMENT DEPARTMENTS. THE
SC.ILTECH GROUP S PRIMARY COOPERATIVE FUNCTIONS ARE TO FACILITATE
LIBRARIANS MUTUAL ASSISTANCE IN ORGANIZING PROJECTS, SHARE INSIGHTS FOR
REFERENCE AND COLLECTION DEVELOPMENT/MANAGEMENT ACTIVITIES, PLAN
INSTRUCTION EFFORTS, DIS- CUSS WEB SITE, DEVELOPMENT, PROMOTE, MASTERY
OF RESOURCES AND TOOLS, AND ADDRESS OTHER CONCERNS. THE SUBJECT GROUP
ENABLES LIBRARIANS TO CLARIFY PLANS AND PROCE- DURES AND TO COME TO
GRIPS WITH COMPLICATED BUDGET MATTERS. A FUNDAMENTAL BENEFIT OF GROUP
DISCUSSIONS IS THAT THEY PROVIDE AN OPPORTUNITY TO EXPLORE VIEWPOINTS
FROM LIBRARIANS OUTSIDE, THE REFERENCE TEAM, LEADING TO MORE
WELL-ROUNDED DECISIONS. TOGETHER WITH THE OTHER SUBJECT GROUPS, THE
SCI/TECH LIBRARIANS AND THEIR COORDI- NATOR IDENTIFY MAJOR NEEDS FOR
INFORMATION AND WORK TO PROVIDE SOLUTIONS THAT IM- PROVE LIBRARY
SERVICES TO THE ACADEMIC COMMUNITY. KEYWORDS. INTERPROFESSIONAL
COOPERATION, REFERENCE DEPARTMENT ORGANIZA- TION, REFERENCE SERVICES
ORGANIZATION, COLLECTION DEVELOPMENT MANAGEMENT, SUB- JECT LIBRARIANS
THE VIRTUAL LIBRARY: OUTREACH TO USERS IMPROVING REFERENCE SERVICES
THROUGH A LIBRARY WEBSITE: STRATEGIES FOR COLLABORATIVE CHANGE 157 DEBRA
ENGEL SARAH ROBBINS WEBSITES ARE VIRTUAL FRONT DOORS TO THE UNIVERSITY
LIBRARY FOR MANY DISTANCE EDUCATION STUDENTS AND FOR THOSE SIMPLY
CHOOSING TO ACCESS THE NUMEROUS RESOURCES AVAILABLE TO THEM THROUGH THE
LIBRARY FROM OFF-CAMPUS. A DRIVING FORCE BEHIND TLIE REDESIGN OF THE
LIBRARY WEBSITE WAS TO PROVIDE A USER-FRIENDLY, CONTENT-RICH WEBSITE
THAT OFFERS ASSIS- TANCE AT THE POINT OF NEED, WHEREVER THE STUDENT IS
LOCATED THE UNIVERSITY OF OKLAHOMA LIBRARIES WEB COMMITTEE S RESEARCH
AND DEVELOPMENT FOCUS COMBINED WITH A COL- LABORATIVE, ENVIRONMENT
PROVIDED A POSITIVE IMPETUS FOR CHANGE TO THE LIBRARY WEBSITE AND
IMPROVED REFERENCE SERVICES TO THE UNIVERSITY COMMUNITY. KEYWORDS.
COLLABORATION, WEBSITE DESIGN, REFERENCE SERVICES, ACADEMIC LIBRARIES
THE ROLE OF COOPERATION IN CREATING A LIBRARY ONLINE TUTORIAL 175 EVEM.
DIEL THERESA K. FLETT REFERENCE LIBRARIANS AT ST. CHARLES COMMUNITY
COLLEGE DISCOVERED THE BENEFITS OF COOPERATION WHEN THEY BEGAN THE
PROCESS OF CREATING AN ONLINE LIBRARY TUTORIAL. IN THE FALL OF 1999,
LIBRARIANS REALIZED THAT THEIR WALK-IN LIBRARY SESSIONS WERE BECOM- ING
INEFFECTIVE DUE TO POOR ATTENDANCE BY SHULENTS. THE TOURS DIDN TFIT
INTO ON-CAM- PUS STUDENTS BUSY SCHEDULES, AND FAILED TO SERVE DISTANCE
STUDENTS AT ALL. TWO REFERENCE LIBRARIANS DECIDED TO WORK TOGETHER TO
CREATE A WEB-BASED TUTORIAL INTRO- DUCING STUDENTS TO LIBRARY ONLINE
RESOURCES. IT WAS AN INFORMAL PROCESS THAT STARTED WITH INFORMATION
GATHERING ON WHAT TUTORIALS EXIST, HOW THEY WERE DEVELOPED AND WHAT TYPE
OF SOFTWARE WAS USED. AFTER THE LIBRARIANS DECIDED ON THE FORMAT AND AP-
PROPRIATE SOFTWARE, THEY BROUGHT TOGETHER THEIR CREATIVE AND TECHNICAL
STRENGTHS TO DESIGN AN APPEALING AND FUNCTIONAL TUTORIAL. TO CREATE, A
VIRTUAL TOUR OF THE LI- BRARY S PHYSICAL LAYOUT, THE LIBRARIANS ALSO
COLLABORATED WITH THE. INSTRUCTIONAL SUPPORT CENTER, A GROUP OF
EDUCATIONAL TECHNOLOGY SPECIALISTS WHO ARE PART OF SCC S COMMUNITY
COLLEGE CONSORTIUM. THE TUTORIAL WAS COMPLETED IN ONLY A YEAR, PARTLY
BECAUSE WORKING IN A SMALL LIBRARY ALLOWS FOR CONSTANT CONTACT BETWEEN
THE LIBRARIANS, BUT ALSO DUE TO THE EFFICIENCY OF USING COOPERATION.
THIS SUCCESSFUL COL- LABORATIVE PROJECT EVENTUALLY WON THE MISSOURI
COMMUNITY COLLEGE ASSOCIATION S 2001 TECHNOLOGY INNOVATION AWARD.
KEYWORDS. ONLINE TUTORIALS, LIBRARIAN COLLABORATION, ONLINE LIBRARY
INSTRUCTION, WEB-BASED INSTRUCTION E-MAIL REFERENCE: IMPROVING SERVICE
BY WORKING COOPERATIVELY 183 SHARON LADENSON E-MAIL REFERENCE SERVICE
PROVIDES COMPLEX CHALLENGES, BUT THE SERVICE CAN BE PLANNED EFFECTIVELY
AND IMPROVED THROUGH COOPERATIVE WORK AMONG REFERENCE STAFF AND VARIOUS
LIBRARY DEPARTMENTS. STAFF MEMBERS FROM THE MICHIGAN STATE UNIVER- SITY
LIBRARIES HAVE ENGAGED IN EXTENSIVE COOPERATIVE WORK TO EVALUATE,
IMPROVE, AND MAINTAIN EFFECTIVE E-MAIL REFERENCE SERVICES. TWO LIBRARY
COMMITTEES AND AN E-MAIL REFERENCE TEAM HAVE DEVELOPED NEW SERVICE
PROCEDURES, AND HAVE WORKED WITH OTHER LIBRARY DEPARTMENTS TO IMPROVE
E-MAIL REFERENCE SERVICE. THIS ARTICLE EX- PLORES THE COLLABORATIVE WORK
OF THE MSU COMMITTEES, AND DISCUSSES HOW E-MAIL REFERENCE HAS IMPROVED
THROUGH COOPERATIVE WORK. KEYWORDS. ACADEMIC LIBRARIES, COLLABORATION,
COOPERATION, ELECTRONIC REFER- ENCE, E-MAIL, LIBRARY COMMITTEES, VIRTUAL
REFERENCE COLLABORATION: THE KEY TO UNLOCKING THE DILEMMA OF DISTANCE
REFERENCE SERVICES 193 SHERRY HAWKINS BACKHUS TERRI PEDERSEN SUMMEY
DISTANT EDUCATION OFFERINGS ARE GROWING AT A PHENOMENAL RATE FOR
ACADEMIC INSTI- TUTIONS, CREATING NEW GROUPS OF LIBRARY USERS THAT ARE
REMOTE FROM THE MAIN CAM- PUS WITH UNIQUE, LIBRARY AND RESEARCH NEEDS.
RECENT STUDIES EXAMINING THE NEEDS OF THIS UNIQUE, AND GROWING
POPULATION NOTE THAT REFERENCE, AND RESEARCH ASSIS- TANCE ARE KEY
SERVICES NEEDED. MANY INSTITUTIONS HAVE APPOINTED OR HIRED DIS- TANCE
EDUCATION LIBRARIANS TO HELP PROVIDE SERVICES TO DISTANT LEARNERS. THEY
ARE OFTEN, HOWEVER, ONE-PERSON OPERATIONS THAT FUNCTION MORE AS
COORDINATORS RATHER THAN FULL-SERVICE PROVIDERS. SINCE THE COORDINATOR
CANNOT PROVIDE ALL OJ THE REFER- ENCE, SERVICES ALONE, THE KEY TO
PROVIDING THESE SERVICES FOR DISTANT EDUCATION STU- DENTS IS TO CREATE
AND SUSTAIN GOOD WORKING RELATIONSHIPS BOTH IN THE LIBRARY AND WITH
EXTERNAL ENTITIES. OFFERINGS TO DISTANCE STUDENTS INCLUDE PHONE
REFERENCE AND ACCESSIBILITY TO ONLINE RESOURCES, PLUS VIRTUAL REFERENCE
AND OFTEN 2417 SERVICES. THIS ARTICLE WILL EXAMINE ISSUES AND
EXPERIENCES IN BRINGING TOGETHER DIFFERENT GROUPS TO PROVIDE REFERENCE
SERVICES TO DISTANT LEARNING COMMUNITIES. IT WILL ALSO DESCRIBE KEY
RELATIONSHIPS NECESSARY FOR KEEPING DISTANCE REFERENCE SERVICES AT AN
OPTIMUL LEVEL. KEYWORDS. REFERENCE SERVICE, DISTANCE EDUCATION, ACADEMIC
LIBRARIES, DISTANT EDUCATION STUDENTS, VIRTUAL REFERENCE, DISTANCE
EDUCATION LIBRARIANS, COLLABORATION REFERENCE BEYOND THE WALLS OF THE
LIBRARY: INTERACTING WITH FACULTY AND STUDENTS IN THE 21ST CENTURY 203
CONNIE URY CAROLYN JOHNSON THE NATURE OF RESEARCH CONTINUES TO EVOLVE
FROM ACCESSING PRINT PUBLICATIONS IN A LI- BRARY BUILDING TOWARD
RETRIEVING INFORMATION ONLINE, ANY TIME ANY PLACE. SINCE PA- TRONS NO
LONGER NEED TO ENTER A LIBRARY BUILDING TO ACCESS INFORMATION, THE
SOCIAL CHARACTER OF REFERENCE SERVICE HAS ALSO CHANGED. DEMAND FOR
FACE-TO-FACE REFERENCE INTERACTION HAS DECLINED, ALTERING THE
TRADITIONAL ONE-ON-ONE VENUE FOR TEACHING IN- FORMATION RETRIEVAL AND
EVALUATION. TO DEVELOP NEW OPPORTUNITIES FOR INFLUENCING THE.
INFORMATION LITERACY LEVELS OF STUDENTS, LIBRARIANS AT NORTHWEST
MISSOURI STATE UNI- VERSITY ARE CREATING OUTREACH STRATEGIES THAT
FACILITATE INCREASED INTERACTION WITH STUDENTS AIID FACULTY. KEYWORDS.
REFERENCE OUTREACH MODELS, REMOTE ACCESS, COLLABORATION COOPERATING WITH
FACULTY COLLABORATE OR DIE! COLLECTION DEVELOPMENT IN TODAY S ACADEMIC
LIBRARY 219 JAMES CORY TUCKER JEREMY BULLION MATTHEW C. TORRENCE THE
PRACTICE OF COLLECTION DEVELOPMENT FACES MANY CHALLENGES IN THE PRESENT
AND LIKELY FUTURE LIBRARY ENVIRONMENT. THE FOLLOWING TEXT PRESENTS
CONCEPTS FOR COLLABO- RATION AS VIABLE, SOLUTIONS TO THESE CHALLENGES
FOR COLLECTION DEVELOPMENT IN ACA- DEMIC LIBRARIES. IN PARTICULAR, A
MODEL OF COLLABORATION INVOLVING DEPARTMENT FACULTY REPRESENTATIVES AND
LIBRARY LIAISONS IS DISCUSSED. CONSULTING PROFESSIONAL LITERATURE ON
THIS TOPIC HAS OFFERED INSIGHT INTO THE ESTABLISHMENT OF LIBRARIAN-FAC-
ULTY RELATIONSHIPS, THE PROCESS OF COLLABORATION, BENEFITS OF
COLLABORATION, AS WELL AS PROBLEMS THAT MAY RESULT FROM SUCH COOPERATIVE
RELATIONSHIPS. EXAMPLES ARE IL- LUSTRATED FROM EXPERIENCES AT THREE
ACADEMIC LIBRARIES: UNIVERSITY OF NEVADA LAS VEGAS, UNIVERSITY OF SOUTH
FLORIDA, AND HILLSBOROUGH COMMUNITY COLLEGE. KEYWORDS. COLLECTION
DEVELOPMENT, COLLABORATION, ACADEMIC LIBRARIES, LIAISON, CASE STUDIES IF
THEY BUILD IT WILL THEY COME? COOPERATION AND COLLABORATION TO CREATE A
CUSTOMIZED LIBRARY 237 BARBARA J. D ANGELO THE CORE MISSION OF ARIZONA
STATE UNIVERSITY (ASU) EAST LIBRARY IS ELECTRONIC DELIVERY OF RESOURCES
AND SERVICES ACCOMPANIED BY A STRONG COMMITMENT TO PERSONALIZED SERVICE
AND TO FACILITATING THE CAMPUS EDUCATIONAL GOALS THROUGH COOPERATIVE AND
COLLABORATIVE PARTNERSHIPS WITH FACULTY AND PROGRAMS. THE LI- BRARY AND
THE MULTIMEDIA WRITING AND TECHNICAL COMMUNICATION PROGRAM (MWTC) HAVE
DEVELOPED AND IMPLEMENTED AN INSTRUCTIONAL PROGRAM IN INFORMA- TION
SKILLS AND SYSTEM DESIGN. THE MWTC PROGRAM EMPHASIZES INFORMATION AC-
CESS, MANAGEMENT, AND DESIGN AS SOME OF THE PRIMARY SKILLS TAUGHT. THE
PROGRAM S APPLIED NATURE ATTEMPTS TO GIVE STUDENTS AS MUCH PRACTICAL
EXPERIENCE AS POSSIBLE IN ENVIRONMENTS WHICH APPROXIMATE THE WORKPLACE.
THE LIBRARY-MWTC PARTNER- SHIP COMBINES THE EXPERTISE OF THE LIBRARY AND
THE FACULTY TO MEET THE EDUCATIONAL GOALS OF THE PROGRAM IN A REAL-WORLD
SETTING BY FACILITATING THE CREATION AND DESIGN OF A CUSTOMIZED MWTC
LIBRARY INFORMATION SYSTEM. THE FACULTY AND LIBRARIAN ARE COLLABORATING
TO INTEGRATE COURSEWORK AND ACTIVITIES INTO THE NEW MWTC ONLINE DEGREE
CURRICULUM TO PREPARE STUDENTS TO TAKE A PROACTIVE AND DECISION-MAKING
ROLE IN INFORMATION RESOURCE AND SERVICE SELECTION, ORGANIZATION, AND
SYSTEM DESIGN. THE RESULTING PRODUCT WILL BE A TRULY USER-CENTERED
DESIGNED LIBRARY PORTAL AND AN EDUCATIONAL METHODOLOGY WHICH MAY BE USED
FOR THE DESIGN OF POR- TALS FOR OTHER CAMPUS PROGRAMS. KEYWORDS. PORTAL,
FACULTY-LIBRARY COLLABORATION, COMMUNITY COOPERATING WITH OTHER
LIBRARIES A NATIONAL LABORATORY AND UNIVERSITY BRANCH CAMPUS LIBRARY
PARTNERSHIP: SHARED BENEFITS AND CHALLENGES FROM COMBINED REFERENCE
SERVICES 251 KAREN A. BUXTON HARVEY R. GOVER THE HANFORD TECHNICAL
LIBRARY OF THE PACIFIC NORTHWEST NATIONAL LABORATORY AND THE MAX E.
BENITZ MEMORIAL LIBRARY OF THE WASHINGTON STATE. UNIVERSITY TRI-CITIES
BRANCH CAMPUS HAVE FUNCTIONED BOTH SEPARATELY AND IN COMBINATION SINCE,
MOVING INTO THE SAME, SPACE WITHIN THE CONSOLIDATED INFORMATION CENTER
IN 1997. THE LI- BRARIES HAVE, SUCCESSFULLY PARTNERED TO SERVE DIFFERENT
CLIENTELE AT A COMBINED REF- ERENCE DESK SINCE JUNE 1997. ALTHOUGH
HAVING SEPARATE STAFFS, CATALOGS, AND COLLECTIONS, THE LIBRARIES SHARE A
SINGLE REFERENCE/INFORMATION DESK. THE REFERENCE STAFFS WORK TOGETHER TO
SERVE A VERY DIVERSE CLIENTELE INCLUDING STUDENTS, FACULTY, EN- GINEERS,
SCIENTISTS, CONTRACTORS, REGULATORS, AND THE PUBLIC. THE COMBINED
LIBRARIES OFFER SIGNIFICANT BENEFITS TO BOTH LIBRARY STAFFS AND THEIR
USERS. THE LIBRARIES HAVE EX- PANDED ACCESS TO COLLECTIONS AND
INFORMATION EXPERTISE, ENHANCED STAFF TRAINING OP- PORTUNITIES, AND
PROVIDED ADDITIONAL HOURS OF REFERENCE SERVICE TO PATRONS WHILE AT THE
SAME TIME MAINTAINING THE INDIVIDUAL IDENTITIES OF THE TWO LIBRARIES.
KEYWORDS. HANFORD TECHNICAL LIBRARY, PACIFIC NORTHWEST NATIONAL LABORA-
TORY, WASHINGTON STATE UNIVERSITY TRI-CITIES, MAX E. BENITZ MEMORIAL
LIBRARY, COMBINED REFERENCE DESK, CONSOLIDATED LIBRARIES, MERGED
LIBRARIES, COMBINED LI- BRARIES, MERGED REFERENCE WHEN THE WALLS CAME
TUMBLING DOWN: THE DEVELOPMENT OF COOPERATIVE SERVICE AND RESOURCE
SHARING IN LIBRARIES: 1876-2002 263 JOSEPH E. STRAW THIS ARTICLE WILL
LOOK AT THE. HISTORICAL DEVELOPMENT OF COOPERATIVE SERVICE AND RE-
SOURCE SHARING IN LIBRARIES. INTERLIBRARY LOAN, UNION CATALOGS, LIBRARY
CONSORTIA, AND ELECTRONIC REFERENCE, HAVE ALL IMPACTED LIBRARY WORK IN
THE PAST CENTURY. THE DISSOLVING OF WALLS IS ONE OF THE MAIN THEMES OF
LIBRARY HISTORY IN THE 20TH CENTURY. THE DEVELOPMENTS OF THESE YEARS HAS
CLEARLY PUT THE ABILITY TO USE. BOTH HUMAN AND INSTITUTIONAL RESOURCES
AT THE HEART OF CONTEMPORARY LIBRARY SERVICE. IN LOOKING AT HOW THIS
CAME TO BE, THIS ARTICLE WILL EXAMINE DEVELOPMENTS IN SOCIETAL
INFRASTRUC- TURE AND TECHNOLOGY THAT MADE COOPERATIVE SCHEMES BOTH
POSSIBLE AND ECONOMICAL. THIS ARTICLE WILL ALSO DISCUSS HOW THESE
DEVELOPMENTS HAVE FORCED LIBRARIES TO CONSIDER COOPERATIVE WAYS TO
RESPOND TO THEIR PRIMARY SERVICE FUNCTION. LASTLY, CONCLUSIONS WILL BE
DRAWN ABOUT HOW THE EMERGING COOPERATIVE ENVIRONMENT IS CHANGING THE
EDUCATIONAL ROLE OF THE LIBRARIAN. KEYWORDS. LIBRARY COOPERATION,
LIBRARY HISTORY, LIBRARY CONSORTIA, ELECTRONIC REFERENCE
|
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| geographic | USA |
| geographic_facet | USA |
| id | DE-604.BV019367472 |
| illustrated | Not Illustrated |
| indexdate | 2024-07-09T19:58:39Z |
| institution | BVB |
| isbn | 0789023709 0789023717 |
| language | English |
| lccn | 2003024348 |
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| physical | 276 S. |
| publishDate | 2003 |
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| publisher | Haworth Information Press |
| record_format | marc |
| series | The reference librarian |
| series2 | The reference librarian |
| spelling | Cooperative reference social interaction in the workplace Celia Hales Mabry, editor Binghamton, NY Haworth Information Press 2003 276 S. txt rdacontent n rdamedia nc rdacarrier The reference librarian 83/84 Includes bibliographical references and index. - Academic libraries Reference services Electronic reference services (Libraries) Reference librarians Professional relationships Reference services (Libraries) Reference services (Libraries) United States Teams in the workplace Bibliothek (DE-588)4006439-6 gnd rswk-swf Interaktion (DE-588)4027266-7 gnd rswk-swf Auskunftsdienst (DE-588)4340792-4 gnd rswk-swf USA (DE-588)4143413-4 Aufsatzsammlung gnd-content Bibliothek (DE-588)4006439-6 s Auskunftsdienst (DE-588)4340792-4 s Interaktion (DE-588)4027266-7 s DE-604 Hales-Mabry, Celia Sonstige oth The reference librarian 83/84 (DE-604)BV000002776 83/84 http://www.loc.gov/catdir/toc/ecip0411/2003024348.html GBV Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=012831026&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Cooperative reference social interaction in the workplace The reference librarian Academic libraries Reference services Electronic reference services (Libraries) Reference librarians Professional relationships Reference services (Libraries) Reference services (Libraries) United States Teams in the workplace Bibliothek (DE-588)4006439-6 gnd Interaktion (DE-588)4027266-7 gnd Auskunftsdienst (DE-588)4340792-4 gnd |
| subject_GND | (DE-588)4006439-6 (DE-588)4027266-7 (DE-588)4340792-4 (DE-588)4143413-4 |
| title | Cooperative reference social interaction in the workplace |
| title_auth | Cooperative reference social interaction in the workplace |
| title_exact_search | Cooperative reference social interaction in the workplace |
| title_full | Cooperative reference social interaction in the workplace Celia Hales Mabry, editor |
| title_fullStr | Cooperative reference social interaction in the workplace Celia Hales Mabry, editor |
| title_full_unstemmed | Cooperative reference social interaction in the workplace Celia Hales Mabry, editor |
| title_short | Cooperative reference |
| title_sort | cooperative reference social interaction in the workplace |
| title_sub | social interaction in the workplace |
| topic | Academic libraries Reference services Electronic reference services (Libraries) Reference librarians Professional relationships Reference services (Libraries) Reference services (Libraries) United States Teams in the workplace Bibliothek (DE-588)4006439-6 gnd Interaktion (DE-588)4027266-7 gnd Auskunftsdienst (DE-588)4340792-4 gnd |
| topic_facet | Academic libraries Reference services Electronic reference services (Libraries) Reference librarians Professional relationships Reference services (Libraries) Reference services (Libraries) United States Teams in the workplace Bibliothek Interaktion Auskunftsdienst USA Aufsatzsammlung |
| url | http://www.loc.gov/catdir/toc/ecip0411/2003024348.html http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=012831026&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
| volume_link | (DE-604)BV000002776 |
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