APA (7th ed.) Citation

Fitzsimmons, J. A., & Fitzsimmons, M. J. (2004). Service management: Operations, strategy, and information technology (4. ed., internat. ed.). McGraw-Hill/Irwin.

Chicago Style (17th ed.) Citation

Fitzsimmons, James A., and Mona J. Fitzsimmons. Service Management: Operations, Strategy, and Information Technology. 4. ed., internat. ed. Boston [u.a.]: McGraw-Hill/Irwin, 2004.

MLA (9th ed.) Citation

Fitzsimmons, James A., and Mona J. Fitzsimmons. Service Management: Operations, Strategy, and Information Technology. 4. ed., internat. ed. McGraw-Hill/Irwin, 2004.