APA (7th ed.) Citation

(2003). Services management: An integrated approach (2. ed.). Financial Times Prentice Hall.

Chicago Style (17th ed.) Citation

Services Management: An Integrated Approach. 2. ed. Harlow [u.a.]: Financial Times Prentice Hall, 2003.

MLA (9th ed.) Citation

Services Management: An Integrated Approach. 2. ed. Financial Times Prentice Hall, 2003.