Buttle, F. A. (2004). Customer relationship management: Concepts and tools (1. publ.). Elsevier.
Chicago Style (17th ed.) CitationButtle, Francis A. Customer Relationship Management: Concepts and Tools. 1. publ. Amsterdam [u.a.]: Elsevier, 2004.
MLA (9th ed.) CitationButtle, Francis A. Customer Relationship Management: Concepts and Tools. 1. publ. Elsevier, 2004.
Warning: These citations may not always be 100% accurate.