APA (7th ed.) Citation

Hill, N. (2003). How to measure customer satisfaction (2. ed.). Gower.

Chicago Style (17th ed.) Citation

Hill, Nigel. How to Measure Customer Satisfaction. 2. ed. Aldershot [u.a.]: Gower, 2003.

MLA (9th ed.) Citation

Hill, Nigel. How to Measure Customer Satisfaction. 2. ed. Gower, 2003.