Organizational behaviour:
Saved in:
| Main Authors: | , , |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
London [u.a.]
McGraw-Hill
2002
|
| Edition: | 2. European ed. |
| Subjects: | |
| Online Access: | Inhaltsverzeichnis |
| Physical Description: | XIX, 636 S.: graph. Darst., Kt. |
| ISBN: | 0077098285 |
Staff View
MARC
| LEADER | 00000nam a2200000 c 4500 | ||
|---|---|---|---|
| 001 | BV017459686 | ||
| 003 | DE-604 | ||
| 005 | 20030901 | ||
| 007 | t | ||
| 008 | 030901s2002 |||| 00||| eng d | ||
| 020 | |a 0077098285 |9 0-07-709828-5 | ||
| 035 | |a (OCoLC)248630718 | ||
| 035 | |a (DE-599)BVBBV017459686 | ||
| 040 | |a DE-604 |b ger |e rakwb | ||
| 041 | 0 | |a eng | |
| 050 | 0 | |a HD58.7 | |
| 082 | 0 | |a 658.3 |2 21 | |
| 084 | |a QP 342 |0 (DE-625)141863: |2 rvk | ||
| 100 | 1 | |a Kreitner, Robert |e Verfasser |0 (DE-588)151183627 |4 aut | |
| 245 | 1 | 0 | |a Organizational behaviour |c Robert Kreitner ; Angelo Kinicki ; Marc Buelens |
| 250 | |a 2. European ed. | ||
| 264 | 1 | |a London [u.a.] |b McGraw-Hill |c 2002 | |
| 300 | |a XIX, 636 S.: graph. Darst., Kt. | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b n |2 rdamedia | ||
| 338 | |b nc |2 rdacarrier | ||
| 650 | 7 | |a Organisatiegedrag |2 gtt | |
| 650 | 4 | |a Organizational behavior | |
| 650 | 0 | 7 | |a Organisationsverhalten |0 (DE-588)4285859-8 |2 gnd |9 rswk-swf |
| 655 | 7 | |0 (DE-588)4151278-9 |a Einführung |2 gnd-content | |
| 689 | 0 | 0 | |a Organisationsverhalten |0 (DE-588)4285859-8 |D s |
| 689 | 0 | |5 DE-604 | |
| 700 | 1 | |a Kinicki, Angelo |e Verfasser |4 aut | |
| 700 | 1 | |a Buelens, Marc |e Verfasser |4 aut | |
| 856 | 4 | 2 | |m HBZ Datenaustausch |q application/pdf |u http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=010518316&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |3 Inhaltsverzeichnis |
| 999 | |a oai:aleph.bib-bvb.de:BVB01-010518316 | ||
Record in the Search Index
| _version_ | 1804130264090148864 |
|---|---|
| adam_text | Part One The World of Organizational Behaviour
Chapter One Developing People Centred Organizations and Skills 4
Chapter Two Managing Diversity: Releasing Every Employee s
Potential Learning Objectives 32
Chapter Three Organizational Culture 56
Chapter Four International OB: Managing Across Cultures 84
Part Two Individual Behaviour in Organisations
Chapter Five Individual Differences: Personality, Attitudes,
Abilities and Emotions 116
Chapter Six Social Perception and Attributions 148
Chapter Seven Motivation through Needs, Job Design and
Satisfaction 174
Chapter Eight Motivation through Equity, Expectancy and
Goal Setting 202
Chapter Nine Improving Job Performance with Feedback
and Rewards 232
Chapter Ten Behaviour Modification and Self Management 258
Part Three Group and Social Processes
Chapter Eleven Communication 286
Chapter Twelve Teams and Teamwork 320
Chapter Thirteen Managing Conflict and Negotiation 358
Chapter Fourteen Individual and Group Decision Making 384
Part Four Organizational Processes
Chapter Fifteen Influence, Power and Politics 418
Chapter Sixteen Leadership 446
Chapter Seventeen Managing Occupational Stress 474
Chapter Eighteen Organizational Effectiveness and Design 506
Chapter Nineteen Managing Change in Learning Organizations 538
Notes 569
Glossary 617
Index 621
Part One Chapter Two
The World Of Organizational Managing Diversity: Releasing Every
Behaviour Employee s Potential Learning
Objectives 32
Chapter One defining diversity 34
Developing People Centred Organizations Layers of Diversity 34
and Skills 4
OB Exercise
THE MANAGER S JOB: GETTING THINGS DONE 8 Drawing Your Personality Profile 35
What Do Managers Do? A Skills Profile 9 Affirmative Action and Valuing Diversity 37
The New Psycholoqical Contract:
A Cautionary Tale 10 BUILDING THE BUSINESS CASE FOR
n1l. t ,, „ MANAGING DIVERSITY 40
21st century Managers 11
Increasing Diversity in the Workforce 40
THE FIELD OF ORGANIZATIONAL BEHAVIOUR:
past and present 12 Internationa! OB
, . The Glass Ceiling Exists Around the World 42
The Human Relations Movement 13
The Total Quality Management Movement 15 OB Exercise
The Contingency Approach 17 What Are the Strategies for Breaking
the Glass Ceiling? 42
International OB
Three Coca Cola Executives Address Managing Diversity A Competitive Advantage 44
the Issue of a Globally Appropriate BARRIERS AND CHALLENGES TO
Management Style 17 MANAGING DIVERSITY 46
ETHICS AND ORGANIZATIONAL BEHAVIOUR 18 ORGANIZATIONAL PRACTICES USED TO
A Model of Ethical Behaviour 19 EFFECTIVELY MANAGE DIVERSITY 47
International OB £ *°o°nssevelt Thomas Jr s Generic Action
Religious and Cultural Differences P s
between China and the West Influence Ann Morrison identifies Specific
Ethical Behavior 20 Diversity Initiatives 49
General Moral Principles 21 Summary of Key Concepts 51
How to Improve the Organization s Discussion Questions 51
Ethical Climate 22 Internet Exercise 52
LEARNING ABOUT OB FROM THEORY. Personal Awareness and Growth Exercise 52
RESEARCH AND PRACTICE 22 Group Exercise 54
Learning from Theory 24 Ranking for OB Exercise What Are the
Learning from Research 24 Strategies for Breaking the Glass Ceiling? 55
Learning from Practice 25
A TOPICAL MODEL FOR UNDERSTANDING
AND MANAGING OB 25
Summary of Key Concepts 27
Discussion Questions 27
Internet Exercise 28
} Personal awareness and growth exercise 28
Group Exercise 29
Chapter Three Chapter Four
Organizational Culture 56 International OB: Managing
FOUNDATIONS OF ORGANIZATIONAL CULTURE 58 Across Cultures 84
Organizational Values: the Foundation of CULTURE AND ORGANIZATIONAL
Organizational Culture 59 BEHAVIOUR 86
Manifestations of Organizational Culture 62 Culture is Complex and Multilayered 87
A Model for Interpreting Organizational Culture is a Subtle but Pervasive Force 87
Culture 63 A Model of Societal and Organizational
OB Exercise Cultures 88
Manifestations of Organizational Culture International OB
at the Ritz Carlton and McDonalds 63 Wny Your Co|ieagues Should be Behind
Four Functions of Organizational Culture 64 Bars 89
Types of Organizational Culture 65 Ethnocentrism: A Cultural Roadblock in
Research on Organizational Cultures 69 the Global Economy 90
i ^n High Context and Low Context Societal
International OB c* 90
The Merger between Deutsche Bank and
Bankers Trust Requires Cultural and Toward greater cross cultural awareness
Structural Change 69 and Competence 93
DEVELOPING HIGH PERFORMANCE Individualism versus Collectivism 93
CULTURES 70 Cultural Perceptions of Time 94
What Type of Cultures Enhance an OB Exercise
Organization s Financial Performance? 70 The Polychrome Attitude Index 95
How Cultures Are Embedded in Organizations 72
Interpersonal Space 96
international OB and Cross.Cultural
Stones of Outstanding Customer Service Communication 96
at Tesco PLC 73
Practical Insights from Cross Cultural
THE ORGANIZATIONAL SOCIALIZATION PROCESS 74 Management Research 99
A Three Phase Model of Organizational The Hofstede Bond Stream of Research 99
Socialization 74 _ , . , .
Trompenaars s forms of relating to
Practical Application of Socialization Research 76 other people 101
SOCIALIZATION THROUGH MENTORING 77 A Contingency Model for Cross Cultural
Functions of Mentoring 77 Leadership 104
Phases of Mentoring 78 Preparing employees for successful
Research Evidence on Mentoring 78 foreign assignments 105
Getting the Most Out of Mentoring 80 Why Do So Many Expatriates Fail On
Summary of Key Concepts 81 F°reign Assi9nments? ™
Discussion Questions 81 Avoiding OB Trouble Spots in Foreign
^ Assignments 108
Internet Exercise 82
Personal Awareness and Growth Exercise 82 Summary of Key Concepts 111
Discussion Questions 111
Internet Exercise 112
Personal Awareness and Growth Exercise 112
Group Exercise 113
Part TWO Chapter Six
Individual Behaviour Social Perception and Attributions 148
In Organizations a social information processing
MODEL OF PERCEPTION 151
Chapter Five Four Stage Sequence and a Working Example 151
Individual Differences: Personality, Stage 1: Selective Attention/Comprehension 151
Attitudes, Abilities and Emotions 116 Stage 2: Encoding and Simplification 152
SELF CONCEPT: THE I AND ME IN OB 119 OB Exercise
Does a Schema Improve the
International OB Comprehension of Written Material? 154
Culture Dictates the Degree of Self
Disclosure in Japan and the United States 120 sta9e 3: Storage and Retention 155
Self Esteem: A Controversial Topic 120 International OB
. Perception and Culture: Universalist
OB Exercise (Rule Based) versus Particularist
How Strong is your OBSE? 122 (Relationship Based) Cultures 155
Self Efficacy 123 Stage 4: Retrieval and Response 156
Self Monitoring 126 Managerial Implications 156
OB Exercise stereotypes: perceptions about croups
What are Your Self monitoring Tendencies? 127 OF PEOPLE 158
Organizational Identification: Stereotype Formation and Maintenance 158
A Soc/a/Aspect of Self Concept with Sex Role Stereotypes 160
Ethical implications 128 Age Stereotypes 161
Race Stereotypes 162
Personality: Dimensions, Insights and Issues 128 Managerial Challenges and Recommendations 162
The Big Five Personality Dimensions 128
Locus of Control: Self or Environment? 131 International OB
Bank of Montreal Proactively Reduces
OB Exercise Stereotypes of Women 163
Where is Your Locus of Control ? 132
SELF FULFILLING PROPHECY:
ATTITUDES AND BEHAVIOUR 133 THE PYGMALION EFFECT 163
Attitudes versus Values 133 Research and an Explanatory Model 164
How Stable Are Attitudes? 133 CAUSAL ATTRIBUTIONS 166
Attitudes and Behavioural Intentions 134 Kelleys Model of Attribution 166
Attitudinal Research and Application 135 Weiners Model of Attribution 167
ABILITIES AND PERFORMANCE 136 Attributional Tendencies 169
Intelligence and Cognitive Abilities 136 Managerial Application and Implications 169
Jung s Cognitive Styles Typology 138 Summary of Key Concepts 170
EMOTIONS: AN EMERGING OB TOPIC 140 Discussion Questions 171
Positive and Negative Emotions 140 Internet Exercise 171
More Attention Needed 140 Interpersonal Awareness Exercise 171
Managing Anger 141 Group Exercise 172
Summary of Key Concepts 143
Discussion Questions 143
Internet Exercise 144
Personal Awareness and Growth Exercise 144
Group Exercise 145
Chapter Seven Chapter Eight
Motivation through Needs, Job Design Motivation through Equity, Expectancy
and Satisfaction 174 and Goal Setting 202
WHAT DOES MOTIVATION INVOLVE? 176 ADAM S EQUITY THEORY OF MOTIVATION 204
A Job Performance Model of Motivation 177 The Individual Organization Exchange
Historical Roots of Modern Motivation Relationship 204
Theories 179 Negative and Positive Inequity 204
need theories of motivation 180 International OB
MasloWs Need Hierarchy Theory 180 Pay Equity Is an International Issue 207
McClelland s Need Theory 182 Dynamics of Perceived Inequity 208
OB Exercise Expanding the Concept of Equity 209
Assess Your Need Strength with a Equity Research Findings 209
Thematic Apperception Test (TAT) 182 Practical Lessons from Equity Theory 210
International OB OB Exercise
K Y Ho Displays a High Need for Measuring Perceived Fair Interpersonal
Achievement 185 Treatment 211
HISTORICAL APPROACHES TO JOB DESIGN 186 EXPECTANCY THEORY OF MOTIVATION 211
Scientific Management 186 Vroom s Expectancy Theory 212
Job Enlargement 187 Porter and Lawler s Extension 215
Job Rotation 187 Research on Expectancy Theory and
Job Enrichment 187 Managerial Implications 215
JOB CHARACTERISTICS APPROACH TO MOTIVATION THROUGH COAL SETTING 217
JOB DESIGN 189 Goals: Definition and Background 217
Overview of the Job Characteristics Model 189 How Does Goal Setting Work? 218
Applying the Job Characteristics Model 192 Insights from Goal Setting Research 219
Practical Implications of the Job Qg Exercise
Characteristics Model 192 Is Your Commitment to Achieving Your
JOB SATISFACTION 193 Performance Goal for This Course
. . . . .„ Related to Your Behaviour? 221
The Causes of Job Satisfaction 193
Practical Application of Goal Setting 223
OB Exercise
How Satisfied Are You with Your Present PUTTING MOTIVATIONAL THEORIES TO WORK 225
Job? 194 Summary of Key Concepts 227
The Consequences of Job Satisfaction 195 Discussion Questions 228
Summary of Key Concepts 198 Internet Exercise 228
Discussion Questions 198 Personal Awareness and Growth Exercise 228
Internet Exercise 199 Group Exercise 229
Personal Awareness and Growth Exercise 199
Group Exercise 200
Chapter Nine Chapter Ten
Improving Job Performance with Behaviour Modification and
Feedback and Rewards 232 Self Management 258
UNDERSTANDING THE FEEDBACK WHAT IS BEHAVIOUR MODIFICATION? 260
PROCESS 235 Thorndike s Law of Effect 261
Two Functions of Feedback 236 Skinner s Operant Conditioning Model 261
A Cognitive Processing Model of A^B *C Contingencies 261
Performance Feedback 236 contingent Consequences 263
Sources of Feedback 236
The Recipient of Feedback 237 International OB
North Americans Modify Behavior with
OB Exercise Classical Music! 264
How Strong Is Your Desire for _ . . , . _ . . „ ___
_ , 3 _ ,. . _ __„ Schedules of Reinforcement 265
Performance Feedback? 238
Behaviour Shaping 267
Behavioural Outcomes of Feedback 239
Practical Lessons from Feedback Research 240 A MODEL FOR MODIFYING JOB BEHAV.OUR 268
Step 1: Identify Target Behaviour 268
NON TRAD.TIONAL FEEDBACK: UPWARD Functionally Analyse the Situation 269
AND 360 DEGREE 240
Step 3: Arrange Antecedents and
Upward Feedback 241 Provide Consequences 269
360 Degree Feedback 242
some concluding Tips for Giving cood International OB
... 244 Organizational Behavior Modification
(OB Mod) Successfully Exported to Russia 272
ORGAN.ZAT.ONAL REWARD SYSTEMS 244 step 4; Eva|uat£ Reju|ts 272
Types of Rewards 244 some Practical Implications 273
International OB Why OB Mod is so Unpopular in Europe 273
Foreign Employers Rely on Unique
Extrinsic and Intrinsic Rewards in China 246 BEHAV.OURAL SELF MANAGEMENT 274
Bandura s Social Learning Theory 275
Organizational Reward Norms 246 . ,
Managerial Context for Behavioural
Reward Distribution Criteria 247 Self Management 275
Desired Outcomes of the Reward System 247 Socia| Learnjng Mode, of self Management 275
Why Do Rewards Fail to Motivate? 247 Research and Managerial Implications 279
PAY FOR PERFORMANCE 248 Summary of Key Concepts 280
OB Exercise Discussion Questions 280
What Are Your Attitudes toward Money? Internet Exercise 281
(Lessons from Your Money Autobiography) 248 Personal Awareness and Growth Exercise 281
Pay for Performance: The Concept 248 Group Exercise 282
Pay for Performance: The Evidence 249
Profit Sharing versus Gainsharing 250
Team Based Pay 252
Making Pay for Performance Work 253
Summary of Key Concepts 254
Discussion Questions 254
Internet Exercise 255
Personal Awareness and Growth Exercise 255
Group Exercise 256
Part Three sin_ 5 Chapter Twelve
Croup and Social Processes Teams and Teamwork 320
CONFLICT: A MODERN PERSPECTIVE 361
Chapter Eleven a conflict continuum 36i
Communication 286 Functional versus Dysfunctional Conflict 362
BASIC DIMENSIONS OF THE Antecedents of Conflict 362
COMMUNICATION PROCESS 289 Desired Conflict Outcomes 363
A Perceptual Process Model of Communication 289 TYPES OF CONFLICT 363
Choosing Media: A Contingency Perspective 292 Personality Conflict 363
INTERPERSONAL COMMUNICATION 295 Value Conflict 365
International OB OB Exercise
Cross Cultural Awareness Affects Personal Values Clarification 366
interpersonal Communication 296 |ntergroup Conf|jct 367
Assertiveness, Aggressiveness and
Non Assertiveness 296 International OB
Sources of Non Verbal Communication 298 Breakin9 Barriers at British Airways 368
. _n Cross Cultural Conflict 369
International OB
Norms for Touching Vary across Countries 299 MANAGING CONFLICT 371
Active Listening 300 Stimulating Functional Conflict 371
Alternative Styles for Handling
ORGANIZATIONAL COMMUNICATION PATTERNS 303 Dysfunctional Conflict 373
Hierarchical Communication 303
Thecra ine _M International OB
p Looking to Avoid Cross Cultural Conflict 374
Communication Distortion between
Managers and Employees 306 Third Party Interventions 374
~n r . Practical Lessons from Conflict Research 375
OB Exercise
A Self Assessment of Antecedents and NEGOTIATION 376
Outcomes of Distortion in Upward Two Basic Types of Negotiation 376
Communication 308 „.. . „.,. „ . ., ,. .. __,
Ethical Pitfalls in Negotiation 377
DYNAMICS OF MODERN COMMUNICATIONS 308 Practical Lessons from Negotiation Research 377
Communication in the Computerized CONFLICT MANAGEMENT AND NEGOTIATION:
Information Age 308 A CONTINGENCY APPROACH 379
International OB Summary of Key Concepts 380
Videoconferencing Leads to Increased „. _ „„.
., . . _ 3 . _. .. , _.„_ Discussion Questions 380
Meetings and Costs in Thailand 312 ^
Internet Exercise 381
Barriers to Effective Communication 313 „ . . . „ . __„
Personal Awareness and Growth Exercise 381
Summary of Key Concepts 315 Group Exercise 383
Discussion Questions 316
Internet Exercise 316
Personal Awareness and Growth Exercise 316
Group Exercise 317
Chapter Fourteen
Chapter Thirteen Individual and Group Decision Making 384
Managing Conflict and Negotiation 358 models of decision making 386
CONFLICT: A MODERN PERSPECTIVE 361 The Rational Model 386
A Conflict Continuum 361 Simon s Normative Model 388
Functional versus Dysfunctional Conflict 362 The Garbage Can Model 390
Antecedents of Conflict 362 Dynamics of Decision making 392
Desired Conflict Outcomes 363 Selecting Solutions: A Contingency Perspective 392
TYPES OF CONFLICT 363 General Decision Making Styles 394
Personality conflict 363 International OB
Value Conflict 365 Daewoo Motor Company Falls Prey to
Escalation of Commitment 396
Person^TSues Clarification 366 Escalation of Commitment 397
Intergroup Conflict 367 GROUP DECISION MAKING 399
Advantages and Disadvantages of
International OB Group Aided Decision making 399
Breaking Barriers at British Airways 368 Partjdpative Management 400
Cross Cultural Conflict 369 Wnen t0 Have Groups Participate in
MANAGING CONFLICT 371 Decision Making: The Vroom/Yetton/
Jago Model 402
Stimulating Functional Conflict 371 „¦_,«.,,,,.,
Group Problem Solving Techniques 404
Alternative Styles for Handling
Dysfunctional Conflict 373 CREATIVITY 407
International OB Definition and stages 407
Looking to Avoid Cross Cultural Conflict 374 International OB
Third Party Interventions 374 Matsushita Electric Creates Breadmaker by
Combining Tacit and Explicit Knowledge 408
Practical Lessons from Conflict Research 375
A Model of Organizational Creativity and
NEGOTIATION 376 innovation 409
Two Basic Types of Negotiation 376
Summary of Key Concepts 412
Ethical Pitfalls in Negotiation 377 . .
Discussion Questions 413
Practical Lessons from Negotiation Research 377
Internet Exercise 413
CONFLICT MANAGEMENT AND NEGOTIATION: Personal Awareness and Growth Exercise 413
A CONTINGENCY APPROACH 379 Group Exerd8e 415
Summary of Key Concepts 380
Discussion Questions 380
Internet Exercise 381
Personal Awareness and Growth Exercise 381
Group Exercise 383
K!t9tHHtr ~n:* m: *i:.ytfd!a iiV+i :* i» chanter Sixteen
JPP * *BB ^^PSSI^^^fe* ^iShK Leadership 446
WHAT DOES LEADERSHIP INVOLVE? 450
Chapter Fifteen What Is Leadership? 450
influence. Power and Politics 418 Leadjng verjus Managjng 451
ORGANIZATIONAL INFLUENCE TACTICS: TRA|T AND BEHAV|OURAL THEORIES OF
GETTING ONE S WAY AT WORK 420 LEADERSHIP 451
Nine Generic Influence Tactics 420 TraitTheory 452
Three Possible Influence Outcomes 421
Practical Research Insights 421 International OB
Russian Leadership Traits in Three Eras 454
How to Extend Your Influence by
Forming Strategic Alliances 422 Behavioural Styles Theory 454
social power 423 OB Exercise
Dimensions of Power 423 Assessing the Tutors Leadership Style,
Study Croup Satisfaction and
OB Exercise Student Role Clarity 457
What Is Your Self Perceived Power? 425
Research .nsights about Social Power 425 S.TUAT.ONAL ™EOR.ES 458
Using Power Responsibly and Ethically 426 Fiedlers c° tinae cyMo™ 458
Path Goal Theory 461
EMPOWERMENT: FROM POWER SHARING TO and B|anchard s situation*
POWER DISTRIBUTION 427 Leadership Theory 462
No Information Sharing, No Empowerment 427
A Matter of Degree 429 FR°M TRANSACT.ONAL TO CHARISMATIC
LEADERSHIP 463
Delegation 429
What Is the Difference between Transactional
Empowerment The Research Record and charismatic Leadership? 463
and Practical Advice 431
How Does Charismatic Leadership
ORGANIZATIONAL POLITICS AND Transform Followers? 464
IMPRESSION MANAGEMENT 432 „ .. .
Research and Managerial Implications 466
Definition and Domain of
Organizational Politics 433 ADDITIONAL PERSPECTIVES ON LEADERSHIP 467
Political Tactics 435 Substitutes for Leadership 467
Impression Management 436 Servant Leadership 468
OB Exercise Superleadership 469
How Much Do You Rely on Upward Summary of Key Concepts 471
Impression Management Tactics? 438 Discussion Questions 472
Research Evidence on Organizational Internet Exercise 472
Politics and Impression Management 439 Personal Awareness and Growth Exercise 472
Managing Organizational Politics 439 Group Exercise 473
Summary of Key Concepts 441
Discussion Questions 441
Internet Exercise 442
Personal Awareness and Growth Exercise 442
Group Exercise 443
Chapter Seventeen Chapter Eighteen
Managing Occupational Stress 474 Organizational Effectiveness and Design 506
SOURCES OF STRESS 476 DEFINING AND CHARTING ORGANIZATIONS 508
Defining Stress 477 What Is an Organization? 508
A model of occupational stress 478 Organization Charts 509
IMPORTANT STRESSORS AND STRESS THE EVOLUTION OF ORGANIZATIONAL
OUTCOMES 482 METAPHORS 510
Stressful Life Events 482 Closed versus Open Systems 512
OB Exercise Organizations as Military/Mechanical
The Revised Social Readjustment Bureaucracies 512
Rating Scale 483 International OB
Burn out 485 Tne Mu9ama: Egypt s Bureaucratic Legacy 513
International OB Organizations as Biological Systems 514
How Zeneca Helps Employees Manage Organizations as Cognitive Systems 515
their Workloads 487
Organizations as Ecosystem Participants 515
MODERATORS OF OCCUPATIONAL STRESS 489 Organizational Metaphors in Perspective
Social Support 489 (toward Postmodern Organizations) 516
Hardiness 493 ORGANIZATIONAL EFFECTIVENESS
Type A Behaviour Pattern 494 (AND THE THREAT OF DECLINE) 516
OB Exercise Generic Organizational Effectiveness Criteria 517
Where Are You on the Type A B Multiple Effectiveness Criteria: Some
Behaviour Continuum? 494 Practical Guidelines 519
STRESS REDUCTION TECHNIQUES 496 THE CONTINGENCY APPROACH TO
ORGANIZATION DESIGN 521
Muscle Relaxation 497
Assessing Environmental Uncertainty 521
Differentiation and Integration:
Meditation 498 The Lawrence and Lorsch Study 522
Cognitive Restructuring 498 Mechanistic versus Organic Organizations 523
Effectiveness of Stress Reduction Techniques 499
Au „.. ... „ .... a THREE IMPORTANT CONTINGENCY VARIABLES:
A Holistic Wellness Model 499 TECHNOLOCYi SIZE AND STRATECIC CH£)ICE 526
Summary of Key Concepts 501 The Effect of Technology on Structure
Discussion Questions 501 (Woodward and Beyond) 526
Internet Exercise 502 Organizational Size and Performance 526
Personal Awareness and Growth Exercise 502 Strategic Choice and Organizational Structure 528
Group Exercise 504 JHE SHApE Qf TOMORROWS ORGANIZATIONS 529
New Style versus Old Style Organizations 529
Three New Organizational Patterns 530
Summary of Key Concepts 534
Discussion Questions 534
Internet Exercise 535
Personal Awareness and Growth Exercise 535
Group Exercise 536
Chapter Nineteen Notes 569
Managing Change in Learning Glossary 617
Organizations 538 ^ ^
FORCES OF CHANCE 541
External Forces 541
International OB
Japanese Firms Discontinue the
Jobs for Ufe Philosophy 543
Internal Forces 543
MODELS AND DYNAMICS OF PLANNED CHANCE 544
Types of Change 544
Lewin s Change Model 544
A Systems Model of Change 545
Rotter s Eight Steps for Leading
Organizational Change 547
UNDERSTANDING AND MANAGING RESISTANCE
TO CHANGE 551
Why People Resist Change in the Workplace 551
Research on Resistance to Change 553
OB Exercise
Assessing an Organization s Readiness
for Change 555
CREATING A LEARNING ORGANIZATION 556
Defining a Learning Organization 557
Building an Organization s Learning Capability 558
Organizations Naturally Resist Learning 561
EFFECTIVE LEADERSHIP IS THE SOLUTION 562
Building a Commitment to Learning 563
Unlearning the Organization 563
Summary of Key Concepts 565
Discussion Questions 565
Internet Exercise 566
Personal Awareness and Growth Exercise 566
Group Exercise 567
|
| any_adam_object | 1 |
| author | Kreitner, Robert Kinicki, Angelo Buelens, Marc |
| author_GND | (DE-588)151183627 |
| author_facet | Kreitner, Robert Kinicki, Angelo Buelens, Marc |
| author_role | aut aut aut |
| author_sort | Kreitner, Robert |
| author_variant | r k rk a k ak m b mb |
| building | Verbundindex |
| bvnumber | BV017459686 |
| callnumber-first | H - Social Science |
| callnumber-label | HD58 |
| callnumber-raw | HD58.7 |
| callnumber-search | HD58.7 |
| callnumber-sort | HD 258.7 |
| callnumber-subject | HD - Industries, Land Use, Labor |
| classification_rvk | QP 342 |
| ctrlnum | (OCoLC)248630718 (DE-599)BVBBV017459686 |
| dewey-full | 658.3 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.3 |
| dewey-search | 658.3 |
| dewey-sort | 3658.3 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| edition | 2. European ed. |
| format | Book |
| fullrecord | <?xml version="1.0" encoding="UTF-8"?><collection xmlns="http://www.loc.gov/MARC21/slim"><record><leader>01494nam a2200397 c 4500</leader><controlfield tag="001">BV017459686</controlfield><controlfield tag="003">DE-604</controlfield><controlfield tag="005">20030901 </controlfield><controlfield tag="007">t</controlfield><controlfield tag="008">030901s2002 |||| 00||| eng d</controlfield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">0077098285</subfield><subfield code="9">0-07-709828-5</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(OCoLC)248630718</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(DE-599)BVBBV017459686</subfield></datafield><datafield tag="040" ind1=" " ind2=" "><subfield code="a">DE-604</subfield><subfield code="b">ger</subfield><subfield code="e">rakwb</subfield></datafield><datafield tag="041" ind1="0" ind2=" "><subfield code="a">eng</subfield></datafield><datafield tag="050" ind1=" " ind2="0"><subfield code="a">HD58.7</subfield></datafield><datafield tag="082" ind1="0" ind2=" "><subfield code="a">658.3</subfield><subfield code="2">21</subfield></datafield><datafield tag="084" ind1=" " ind2=" "><subfield code="a">QP 342</subfield><subfield code="0">(DE-625)141863:</subfield><subfield code="2">rvk</subfield></datafield><datafield tag="100" ind1="1" ind2=" "><subfield code="a">Kreitner, Robert</subfield><subfield code="e">Verfasser</subfield><subfield code="0">(DE-588)151183627</subfield><subfield code="4">aut</subfield></datafield><datafield tag="245" ind1="1" ind2="0"><subfield code="a">Organizational behaviour</subfield><subfield code="c">Robert Kreitner ; Angelo Kinicki ; Marc Buelens</subfield></datafield><datafield tag="250" ind1=" " ind2=" "><subfield code="a">2. European ed.</subfield></datafield><datafield tag="264" ind1=" " ind2="1"><subfield code="a">London [u.a.]</subfield><subfield code="b">McGraw-Hill</subfield><subfield code="c">2002</subfield></datafield><datafield tag="300" ind1=" " ind2=" "><subfield code="a">XIX, 636 S.: graph. Darst., Kt.</subfield></datafield><datafield tag="336" ind1=" " ind2=" "><subfield code="b">txt</subfield><subfield code="2">rdacontent</subfield></datafield><datafield tag="337" ind1=" " ind2=" "><subfield code="b">n</subfield><subfield code="2">rdamedia</subfield></datafield><datafield tag="338" ind1=" " ind2=" "><subfield code="b">nc</subfield><subfield code="2">rdacarrier</subfield></datafield><datafield tag="650" ind1=" " ind2="7"><subfield code="a">Organisatiegedrag</subfield><subfield code="2">gtt</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Organizational behavior</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Organisationsverhalten</subfield><subfield code="0">(DE-588)4285859-8</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="655" ind1=" " ind2="7"><subfield code="0">(DE-588)4151278-9</subfield><subfield code="a">Einführung</subfield><subfield code="2">gnd-content</subfield></datafield><datafield tag="689" ind1="0" ind2="0"><subfield code="a">Organisationsverhalten</subfield><subfield code="0">(DE-588)4285859-8</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="0" ind2=" "><subfield code="5">DE-604</subfield></datafield><datafield tag="700" ind1="1" ind2=" "><subfield code="a">Kinicki, Angelo</subfield><subfield code="e">Verfasser</subfield><subfield code="4">aut</subfield></datafield><datafield tag="700" ind1="1" ind2=" "><subfield code="a">Buelens, Marc</subfield><subfield code="e">Verfasser</subfield><subfield code="4">aut</subfield></datafield><datafield tag="856" ind1="4" ind2="2"><subfield code="m">HBZ Datenaustausch</subfield><subfield code="q">application/pdf</subfield><subfield code="u">http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=010518316&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA</subfield><subfield code="3">Inhaltsverzeichnis</subfield></datafield><datafield tag="999" ind1=" " ind2=" "><subfield code="a">oai:aleph.bib-bvb.de:BVB01-010518316</subfield></datafield></record></collection> |
| genre | (DE-588)4151278-9 Einführung gnd-content |
| genre_facet | Einführung |
| id | DE-604.BV017459686 |
| illustrated | Not Illustrated |
| indexdate | 2024-07-09T19:18:16Z |
| institution | BVB |
| isbn | 0077098285 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-010518316 |
| oclc_num | 248630718 |
| open_access_boolean | |
| physical | XIX, 636 S.: graph. Darst., Kt. |
| publishDate | 2002 |
| publishDateSearch | 2002 |
| publishDateSort | 2002 |
| publisher | McGraw-Hill |
| record_format | marc |
| spelling | Kreitner, Robert Verfasser (DE-588)151183627 aut Organizational behaviour Robert Kreitner ; Angelo Kinicki ; Marc Buelens 2. European ed. London [u.a.] McGraw-Hill 2002 XIX, 636 S.: graph. Darst., Kt. txt rdacontent n rdamedia nc rdacarrier Organisatiegedrag gtt Organizational behavior Organisationsverhalten (DE-588)4285859-8 gnd rswk-swf (DE-588)4151278-9 Einführung gnd-content Organisationsverhalten (DE-588)4285859-8 s DE-604 Kinicki, Angelo Verfasser aut Buelens, Marc Verfasser aut HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=010518316&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Kreitner, Robert Kinicki, Angelo Buelens, Marc Organizational behaviour Organisatiegedrag gtt Organizational behavior Organisationsverhalten (DE-588)4285859-8 gnd |
| subject_GND | (DE-588)4285859-8 (DE-588)4151278-9 |
| title | Organizational behaviour |
| title_auth | Organizational behaviour |
| title_exact_search | Organizational behaviour |
| title_full | Organizational behaviour Robert Kreitner ; Angelo Kinicki ; Marc Buelens |
| title_fullStr | Organizational behaviour Robert Kreitner ; Angelo Kinicki ; Marc Buelens |
| title_full_unstemmed | Organizational behaviour Robert Kreitner ; Angelo Kinicki ; Marc Buelens |
| title_short | Organizational behaviour |
| title_sort | organizational behaviour |
| topic | Organisatiegedrag gtt Organizational behavior Organisationsverhalten (DE-588)4285859-8 gnd |
| topic_facet | Organisatiegedrag Organizational behavior Organisationsverhalten Einführung |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=010518316&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
| work_keys_str_mv | AT kreitnerrobert organizationalbehaviour AT kinickiangelo organizationalbehaviour AT buelensmarc organizationalbehaviour |