APA (7th ed.) Citation

Owen, T. (2003). Success at the enquiry desk: Successful enquiry answering - every time (4. ed.). Facet.

Chicago Style (17th ed.) Citation

Owen, Tim. Success at the Enquiry Desk: Successful Enquiry Answering - Every Time. 4. ed. London: Facet, 2003.

MLA (9th ed.) Citation

Owen, Tim. Success at the Enquiry Desk: Successful Enquiry Answering - Every Time. 4. ed. Facet, 2003.