Crisis management in the tourism industry:
Saved in:
| Main Author: | |
|---|---|
| Format: | Book |
| Language: | English German |
| Published: |
Amsterdam [u.a.]
Butterworth-Heinemann
2003
|
| Edition: | 1. publ. |
| Subjects: | |
| Online Access: | Inhaltsverzeichnis |
| Physical Description: | XVIII, 269 S. Ill., graph. Darst. |
| ISBN: | 0750659769 |
Staff View
MARC
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Record in the Search Index
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| adam_text | Contents
List of examples ix
Foreword xi
Acknowledgements xiii
Preface xiv
1 Introduction to crisis management 1
1.1 What is a crisis? 1
1.2 What is crisis management? 10
1.3 Crisis management in the tourism industry 14
1.4 What are negative events? 21
1.5 The dissemination of negative events 22
2 Crises spheres of activity 28
2.1 The consumer as a sphere of activity 30
2.2 The tourism product as a sphere of activity 70
2.3 Competitors as spheres of activity 95
2.4 The state as a sphere of activity 100
2.5 Other spheres of activity 104
2.6 Summarized evaluation and ranking of activity spheres 105
3 Methods of analysis and prognosis 106
3.1 Identification of important areas and events 107
3.2 Systems and methods of early warning 122
4 Strategic measures of crisis management 150
4.1 Possibilities for and importance of preventive crisis
management within the framework of corporate strategy 150
Contents
4.2 Strategic actions as preventive crisis management
measures 156
4.3 Crisis handling strategies 164
4.4 Summarized assessment of the strategic aspects
of crisis management 172
5 Crisis planning and organizational measures 174
5.1 Generic planning 175
5.2 Contingency planning 184
5.3 Preventive planning 189
5.4 Conclusion 191
6 Crisis management instruments 192
6.1 Timing aspects 193
6.2 Standardization and differentiation aspects 196
6.3 Product policy 200
6.4 Price policy 210
6.5 Distribution policy 217
6.6 Communication policy 223
6.7 The marketing instruments within the framework of
crisis management: a conclusion 248
Bibliography 250
Index 266
viii
List of examples
1 Old patterns changed so fast 36
2 A different assessment *7
3 Driving is safe but flying so risky! 40
4 Sharks and coconuts 42
5 Cultural circle membership 48
6 It happens only to others, until... the thing with the
nationals
7 Mountains a dream without limits 57
8 Rimini and the algae effect 63
9 Appalling Africa ^
10 Swissair: the End of a national symbol 84
11 Terrorism as a tourism mood killer? 89
12 Geographical roots influence the tourists
perceptions
13 Think Swiss Fly Thai ™
14 WTO s Tourism Recovery Committee ys
15 The Aviation and Transportation Security
Act
16 Erika and Prestige
17 Not involved, but suddenly affected l
18 The Bali attacks in the Travel Advisories
19 Travel advice in the Global Code of Ethics for
Tourism .,,
20 Egypt and its beach destinations ^ ^ g
21 The case of Gambia
22 Turning negative events into positive the wildrires in
Yellowstone and Glacier National Parks
List of examples
23 The Southampton Titanic Walk 169
24 Years of experience Lufthansa s crisis
management 177
25 GAST/EPIC Centre example of an information and
management centre 181
26 A checklist for resort managers in the event of hurricanes,
typhoons or tornados 184
27 The handbook of TUI 190
28 Egypt s marketing plan 198
29 H.I.S. a Japanese tour operator proves the
unthinkable 202
30 The TUI statement of guarantee customers confidence in
charter airlines 207
31 Preventive measures the Bahia Tourist Protection
Booklet 225
32 Call in hotline questionnaire 235
33 Luxair s webpages after the accident of November
2002 237
34 Prominent faces helping to get up again 247
x
|
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| illustrated | Illustrated |
| indexdate | 2024-07-09T19:15:28Z |
| institution | BVB |
| isbn | 0750659769 |
| language | English German |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-010391005 |
| oclc_num | 71241608 |
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| physical | XVIII, 269 S. Ill., graph. Darst. |
| publishDate | 2003 |
| publishDateSearch | 2003 |
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| spelling | Glaesser, Dirk Verfasser aut Crisis management in the tourism industry Dirk Glaesser 1. publ. Amsterdam [u.a.] Butterworth-Heinemann 2003 XVIII, 269 S. Ill., graph. Darst. txt rdacontent n rdamedia nc rdacarrier Crisis management Tourism Tourismusbetrieb (DE-588)4018410-9 gnd rswk-swf Tourismus (DE-588)4018406-7 gnd rswk-swf Krisenmanagement (DE-588)4127374-6 gnd rswk-swf Tourismusbetrieb (DE-588)4018410-9 s Krisenmanagement (DE-588)4127374-6 s DE-604 Tourismus (DE-588)4018406-7 s HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=010391005&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Glaesser, Dirk Crisis management in the tourism industry Crisis management Tourism Tourismusbetrieb (DE-588)4018410-9 gnd Tourismus (DE-588)4018406-7 gnd Krisenmanagement (DE-588)4127374-6 gnd |
| subject_GND | (DE-588)4018410-9 (DE-588)4018406-7 (DE-588)4127374-6 |
| title | Crisis management in the tourism industry |
| title_auth | Crisis management in the tourism industry |
| title_exact_search | Crisis management in the tourism industry |
| title_full | Crisis management in the tourism industry Dirk Glaesser |
| title_fullStr | Crisis management in the tourism industry Dirk Glaesser |
| title_full_unstemmed | Crisis management in the tourism industry Dirk Glaesser |
| title_short | Crisis management in the tourism industry |
| title_sort | crisis management in the tourism industry |
| topic | Crisis management Tourism Tourismusbetrieb (DE-588)4018410-9 gnd Tourismus (DE-588)4018406-7 gnd Krisenmanagement (DE-588)4127374-6 gnd |
| topic_facet | Crisis management Tourism Tourismusbetrieb Tourismus Krisenmanagement |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=010391005&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
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