Bönker, F., & Wollmann, H. (1992). Consumer-oriented action in public services: National report on the Federal Republic of Germany. Freie Univ. Berlin, Zentralinst. für Sozialwiss. Forschung.
Chicago Style (17th ed.) CitationBönker, Frank, and Hellmut Wollmann. Consumer-oriented Action in Public Services: National Report on the Federal Republic of Germany. Berlin: Freie Univ. Berlin, Zentralinst. für Sozialwiss. Forschung, 1992.
MLA (9th ed.) CitationBönker, Frank, and Hellmut Wollmann. Consumer-oriented Action in Public Services: National Report on the Federal Republic of Germany. Freie Univ. Berlin, Zentralinst. für Sozialwiss. Forschung, 1992.
Warning: These citations may not always be 100% accurate.