Managing business ethics: straight talk about how to do it right
Saved in:
| Main Author: | |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
Hoboken, NJ
Wiley
2004
|
| Edition: | 3. ed. |
| Subjects: | |
| Online Access: | Table of contents Inhaltsverzeichnis |
| Item Description: | Includes bibliographical references and index |
| Physical Description: | XXII, 362 S. |
| ISBN: | 0471230545 |
Staff View
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| 100 | 1 | |a Treviño, Linda Klebe |e Verfasser |4 aut | |
| 245 | 1 | 0 | |a Managing business ethics |b straight talk about how to do it right |c Linda K. Treviño ; Katherine A. Nelson |
| 250 | |a 3. ed. | ||
| 264 | 1 | |a Hoboken, NJ |b Wiley |c 2004 | |
| 300 | |a XXII, 362 S. | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b n |2 rdamedia | ||
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| 500 | |a Includes bibliographical references and index | ||
| 650 | 7 | |a Bedrijfsethiek |2 gtt | |
| 650 | 4 | |a Morale des affaires | |
| 650 | 4 | |a Business ethics | |
| 650 | 4 | |a Business ethics |v Case studies | |
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| 700 | 1 | |a Nelson, Katherine A. |e Sonstige |4 oth | |
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Record in the Search Index
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PART I INTRODUCTION TO BUSINESS ETHICS
CHAPTER 1 INTRODUCING STRAIGHT TALK ABOUT MAN A GING
BUSINESS ETHICS: WHERE WE 'RE GOING AND WHY 2
CHAPTER 2 WHY BE ETHICAL'/ (WHY BOTHER' WHO CARES/) 22
PART II ETHICS AND THE INDIVIDUAL CHAPTER 3 COMMON ETHICAL PROBLEMS 60
CHAPTER 4 DECIDING WHAT'S RIGHT:
A PRESCRIPTIVE APPROACH 88
CHAPTER 5 DECIDING WHAT'S RIGHT:
A PSYCHOLOGICAL APPROACH 110
PART III ETHICS AND THE MAN A GER CHAPTER 6 ETHICAL PROBLEMS OF MANAGERS 138
CHAPTER 7 MANAGING FOR ETHICAL CONDUCT 161
PART IV ETHICS AND THE ORGANIZATION CHAPTER 8 ETHICAL PROBLEMS OF ORGANIZATIONS 194
CHAPTER 9 ETHICS AS ORGANIZATIONAL CULTURE 225
CHAPTER 10 MANAGING ETHICS AND LEGAL COMPLIANCE 275
PART V ETHICS AND THE WORLD CHAPTER 11 MANAGING FOR ETHICAL CONDUCT IN A
GLOBAL BUSINESS ENVIRONMENT 316
INDEX 355
v
CONTENTS
PREFACE xv
ABOUT THE A UTHORS xxi
PARTI
INTRODUCTION TO BUSINESS ETHICS
CHAPTER 1 INTRODUCING STRAIGHT TALK ABOUT MAN A GING
BUSINESS ETHICS: WHERE WE RE GOING AND WHY 2
Introduction 2
Taking Away the Mystery 3
Moving beyond Cynicism 3
Tools la Manage Unethical Behavior 6
Focus on the Positive, the Ethical, and the Socially Responsible 6
Is Business Ethics Just a Fad? 7
Can Business lithics Be Taught? 8
Aren 't Had Apples the Cause of Ethical Problems in Organizations? 8
Shouldn I Employees Already Know the Difference between Right and Wrong'.' 10
Aren 'I Adults 'Ethics Fully Formed and Unchangeable' 11
This Book Is about Managing Ethics 14
Bringing Ethics Down to Size 16
Ethics and the Law 16
How the Book Is Structured 17
Conclusion 18
Discussion Questions 18
Exercise: Your Cynicism Quotient 19
Notes 19
CHAPTER 2 WHY BE ETHICAL? (WHY BOTHER? WHO CARES?) 22
Introduction 22
Why Be Ethical? Why Bother? Who Cares'.' 23
vi
CONTENTS Vli
The Motivation to Be Ethical 23
The Media Focus on Ethics and Corporate Reputation 24
Industries Care about Ethics 26
Executive Leaders Care about Ethics 27
Managers Care about Ethics 28
Employees Care about Ethics: Employee Attraction and Commitment 29
Individuals Care about Ethics: Reputation Counts 30
Does Society Care? Business and Social Responsibility 30
Economic Responsibilities 32
Legal Responsibilities 32
Ethical Responsibilities 32
Philanthropic Responsibilities 33
Government Regulation of Business 34
Is Socially Responsible Business Good Business? 36
Socially Responsible Investors 40
Avoiding the Costs of Criminal Liability 40
The Importance of Trust 43
The Best and the Worst in Us 45
Reflections 45
Conclusion 50
Discussion Questions 50
Case: Merck and River Blindness 51
Short Case 52
Notes 53
Appendix: How Fines Are Determined under the U.S. Sentencing Guidelines 56
PART II ETHICS AND THE INDIVIDUAL
CHAPTER 3 COMMON ETHICAL PROBLEMS 60 Introduction 60
Human Resources Issues 61
Discrimination 62
Harassment, Sexual and Otherwise 64
Conflicts of Interest 67
What Is It? 67
Why Is It an Ethical Problem? 69
Costs 70
Customer Confidence Issues 70
What Is If 70
Viii CONTENTS
IVhy Is It an Ethical Problem? 74
Costs 74
Use of Corporate Resources 74
What Is It? 75
Why Is It an Ethical Problem? 78
Costs 78
When All Else Fails: Blowing the Whistle 78
When Do You Blow the Whistle? 79
How to Blow the Whistle 80
Conclusion 84
Discussion Questions 84
Short Cases 85
Human Resources Issue 85
Conflict of Interest Issue 85
Customer Confidence Issue 85
Use of Corporate Resources Issue 86
Notes 86
CHAPTER 4 DECIDING WHAT 'S RIGHT:
A PRESCRIPTIVE APPROACH 88 Introduction 88
The Layoff 88
Prescriptive Approaches to Ethical Decision Making in Business 89
Focus on Consequences (Consequentialist Theories) 89
Focus on Duties, Obligations, and Principles (Deontological Theories) 91
Focus on Integrity (Virtue Ethics) 93
Eight Steps to Sound Ethical Decision Making in Business 94
Step One: Gather the Facts 94
Step Two: Define the Ethical Issues 95
Step Three: Identify the Affected Parties (the Stakeholders) 96
Step Four: Identify the Consequences 97
Step Five: Identify the Obligations 98
Step Six: Consider Your Character and Integrity 99
Step Seven: Think Creatively about Potential Actions 99
Step Eight: Check Your Gut 100
Practical Preventive Medicine 100
Doing Your Homework 100
When You 're Asked to Make a Snap Decision 101
Conclusion 103
Discussion Questions 103
Case: Pinto Fires 105
CONTENTS ix
Short Case 109
Notes 109
CHAPTER 5 DECIDING WHAT'S RIGHT:
A PSYCHOLOGICAL APPROACH 110 Introduction 110
Moral Awareness and Moral Judgment 110
Individual Differences, Moral Judgment, and Ethical Behavior 113
Cognitive Moral Development 113
Locus of Control 119
Cognitive Barriers to Good Ethical Judgment 120
Script Processing: The Pinto Fires Case 120
Cost/Benefit Analysis 122
Thinking about Fact Gathering 123
Thinking about Consequences 124
Thinking about Integrity 126
Thinking about Your Gut 127
Emotions in Ethical Decision Making 128
Reflections on the Pinto Fires Case 129
Conclusion 132
Discussion Questions 133
Short Case 134
Notes 134
PART III
ETHICS AND THE MANAGER
CHAPTER 6 ETHICAL PROBLEMS OF MANAGERS 138
Introduction 138
Managing the "Basics" 138
Hiring and Work Assignments 138
Performance Evaluation 140
Discipline 142
Terminations 144
Managing a Diverse Workforce 146
Diversity 147
Harassment 148
Family and Personal Issues 149
The Manager as a Lens 152
The Buck Stops with Managers 152
X CONTENTS
Managers Are Role Models 155
Managing Up and Across 155
Honesty Is Rule One 156
Standards Go Both Ways 157
Conclusion 158
Discussion Questions 158
Short Cases 159
Employment Basics 159
Managing a Diverse Workforce 159
Managing Up and Across 159
Notes 160
CHAPTER 7 MANAGING FOR ETHICAL CONDUCT 161 Introduction 161
In Business, Ethics Is about Behavior 161
Practical Advice for Managers about Ethical Behavior 162
Our Multiple Ethical Selves 162
The Kenneth Lay Example 163
The Dennis Levine Example 164
Practical Advice for Managers about Multiple Ethical Selves 165
Reward Systems 165
People Do What s Rewarded and Avoid Doing What s Punished 165
How Reward Systems Can Encourage Unethical Behavior 166
Practical Advice for Managers about Reward Systems 167
Recognize the Power of Indirect Rewards and Punishments 168
Can You Really Reward Ethical Behavior? 170
What About Punishment? 170
Practical Advice for Managers about Punishment 172
"Everyone's Doing It" 173
People Follow Group Norms 173
Rationalizing Unethical Behavior 173
Pressure to Go Along 174
Practical Advice for Managers about Group Norms 174
People Fulfill Assigned Roles 175
The Zimbardo Prison Experiment 176
Roles at Work 177
Conflicting Roles Can Lead to Unethical Behavior 177
Roles Can Support Ethical Behavior 178
Practical Advice for Managers about Roles 178
People Do What They're Told 179
The Milgram Experiments 179
CONTENTS Xi
Obedience to Authority at Work 180
Practical Advice for Managers about Obedience to Authority 180
Responsibility Is Diffused in Organizations 181
"Don't Worry—We 're Taking Care of Everything" 181
Diffusing Responsibility in Groups 182
Diffusing Responsibility by Dividing Responsibility 182
Diffusing Responsibility by Creating Psychological Distance 184
Practical Advice for Managers about Personal Responsibility 184
Conclusion 185
Discussion Questions 185
Case: Sears, Roebuck, and Co.: The Auto Center Scandal 186
Short Case 189
Notes 190
PART IV ETHICS AND THE ORGANIZATION
CHAPTER 8 ETHICAL PROBLEMS OF ORGANIZATIONS 194 Introduction 194
Managing Stakeholders 195
Ethics and Consumers 197
Conflicts of Interest 198
Product Safety 201
Advertising 205
Ethics and Employees 207
Employee Safety 208
Employee Downsizings 210
Ethics and Shareholders 213
Ethics and the Community 215
Why Are These Ethical Issues? 218
Costs 218
Conclusion 219
Discussion Questions 219
Short Cases 220
Conflict of Interest 220
Product Safety 220
Advertising 221
Shareholders 221
Community 222
Notes 223
Xii CONTENTS
CHAPTER 9 ETHICS AS ORGANIZATIONAL CULTURE 225
Introduction 225
A "Cookie Cutter" Approach Won't Work 225
Organizations Don't Have Cookie Cutler Ethical Problems 225
Cookie Cutter Programs Are Superficial 226
"Ethics for a Day " Breeds Cynicism 226
Proactively Develop an Ethical Organizational Culture 226
Organizational Ethics as a Cultural Phenomenon 228
What Is Culture? 228
Strong versus Weak Cultures 228
How Culture Influences Behavior: Socialization and Internalization 229
Formal Cultural Systems 230
Executive Leadership 230
Selection Systems 237
Organizational Structure 238
Values and Mission Statements, Policies and Codes 240
Reward Systems 243
Orientation and Training Programs 247
Decision Making Processes 2A7
Informal Cultural Systems 249
Norms: "The Way We Do Things Around Here" 249
Heroes and Role Models 250
Rituals 251
Myths and Stories 251
Language 253
Developing and Changing the Ethical Culture 255
A Cultural Approach to Changing Organizational Ethics 257
A Cultural Systems View 257
A Long Term View 257
Assumptions about People 258
Diagnosis: The Ethical Culture Audit 258
Ethical Culture Change Intervention 260
The Ethics of Managing Organizational Ethics 262
Conclusion 262
Discussion Questions 262
Case: VideoTek Corporation 263
Case: Culture Change at Texaco 267
Case: An Unethical Culture in Need of Change: TAP Pharmaceuticals 270
Notes 271
CONTENTS Xiii
CHAPTER 10 MANAGING ETHICS AND LEGAL COMPLIANCE 275
Introduction 275
Structuring Ethics Management 276
Managing Ethics: The Corporate Ethics Office 276
Ethics Officers 277
The Ethics Infrastructure 278
The Corporate Ethics Committee 279
Communicating Ethics 280
Basic Communications Principles 280
Evaluating the Current State of Ethics Communications 283
Multiple Communications Channels for Formal Ethics Communication 284
A Novel Approach to Ethics Communication at USAA 286
Mission or Values Statements 290
Policy Manuals 291
Codes of Conduct 292
Communicating Senior Management Commitment to Ethics 294
Formal and Informal Systems to Resolve Questions and Report Ethical Concerns 302
Using the Reward System to Reinforce the Ethics Message 304
Evaluating the Ethics Program 306
Surveys 307
Values or Compliance Approaches 308
Globalizing an Ethics Program 310
Conclusion 312
Discussion Questions 312
Case: What's Wrong with This Picture 313
Notes 314
PARTV
ETHICS AND THE WORLD
CHAPTER 11 MANAGING FOR ETHICAL CONDUCT IN A
GLOBAL BUSINESS ENVIRONMENT 316 Introduction 316
Focus on the Individual Expatriate Manager 317
The Difficulties of Foreign Business Assignments 317
The Need for Training and Guidance 317
Foreign Language Proficiency 318
Learning about the Culture 318
XIV CONTENTS
Recognizing the Power of Selective Perception 320
Assumption of Behavioral Consistency 321
Assumption of Cultural Homogeneity 322
Assumption of Similarity 322
Ethics Related Training and Guidance 323
How Different Are Ethical Standards in Different Cultures? 328
Development of Corporate Guidelines and Policies for Global Business Ethics 330
The Organization in a Global Business Environment 333
Deciding to Do Business in a Foreign Country 333
Development of a Transcultural Corporate Ethic 340
Putting It All Together: Royal Dutch Shell 343
Conclusion 345
Discussion Questions 346
Short Case: The Gift 347
APPENDIX: Caux Round Table Principles for Business 347
Section 1: Preamble 347
Section 2: General Principles 348
Section 3: Stakeholder Principles 349
Notes 351
INDEX 355 |
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| spelling | Treviño, Linda Klebe Verfasser aut Managing business ethics straight talk about how to do it right Linda K. Treviño ; Katherine A. Nelson 3. ed. Hoboken, NJ Wiley 2004 XXII, 362 S. txt rdacontent n rdamedia nc rdacarrier Includes bibliographical references and index Bedrijfsethiek gtt Morale des affaires Business ethics Business ethics Case studies Management (DE-588)4037278-9 gnd rswk-swf Unternehmensethik (DE-588)4202404-3 gnd rswk-swf (DE-588)4522595-3 Fallstudiensammlung gnd-content Unternehmensethik (DE-588)4202404-3 s Management (DE-588)4037278-9 s DE-604 Nelson, Katherine A. Sonstige oth http://www.loc.gov/catdir/toc/wiley032/2003049707.html Table of contents HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=010317089&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Treviño, Linda Klebe Managing business ethics straight talk about how to do it right Bedrijfsethiek gtt Morale des affaires Business ethics Business ethics Case studies Management (DE-588)4037278-9 gnd Unternehmensethik (DE-588)4202404-3 gnd |
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| title | Managing business ethics straight talk about how to do it right |
| title_auth | Managing business ethics straight talk about how to do it right |
| title_exact_search | Managing business ethics straight talk about how to do it right |
| title_full | Managing business ethics straight talk about how to do it right Linda K. Treviño ; Katherine A. Nelson |
| title_fullStr | Managing business ethics straight talk about how to do it right Linda K. Treviño ; Katherine A. Nelson |
| title_full_unstemmed | Managing business ethics straight talk about how to do it right Linda K. Treviño ; Katherine A. Nelson |
| title_short | Managing business ethics |
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| topic_facet | Bedrijfsethiek Morale des affaires Business ethics Business ethics Case studies Management Unternehmensethik Fallstudiensammlung |
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