The new shop floor management: empowering people for continuous improvement
Saved in:
| Main Author: | |
|---|---|
| Format: | Book |
| Language: | English German |
| Published: |
New York [u.a.]
<<The>> Free Press
1993
|
| Subjects: | |
| Online Access: | Inhaltsverzeichnis |
| Physical Description: | XVI, 462 S. Ill.; graph. Darst. |
| ISBN: | 0029322650 |
Staff View
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Record in the Search Index
| _version_ | 1804129919075090432 |
|---|---|
| adam_text | CONTENTS
Preface xv
Introduction 1
Revisiting Our Shop Floor 2
Beyond Taylorism 4
Making People Before Making Products 5
Addressing the Individual s Needs 5
Genba Oriented Thinking (Three Reals) 6
Developing a Genba Oriented Mind 8
Learning from the Genba Experience 9
Transforming an Organization 10
Using Everybody s Creative Power 13
Chapter 1. DEVELOPING A VISION
OF SHOP FLOOR EXCELLENCE 16
Sailing in Today s Business Environment 16
Changing Environment—Past vs. Future 17
Our Vision 18
Creating an Organization with Self Managed People 19
Ownership at the Source 20
Looking at Ourselves Straight in the Mirror 21
Achieving Excellence in Shop Floor Management (SFM) 22
Controlling the Process 25
Traditional and Progressive Organizations 26
Developing a Progressive Organization 29
vii
viii Contents
What We Should Work On 32
Where Do We Stand Now 33
The Change Process 34
Changing Our Destiny 36
Clarifying Our Vision and Mission 37
Summary 38
Chapter 2. DEVELOPING A CUSTOMER ORIENTED
ORGANIZATION 41
The Customer Supplier Relationship in Our Society 41
Listening to the Voice of Customers 42
What Is a Customer Oriented Organization? 43
Understanding the Customer Supplier Relationship 44
Moving from Local Optimization to Total Optimization 46
Working on Our Mindset 48
Developing the Nervous System in Our Organization 49
Clarifying the Flow of Work 51
Customer Orientation in a Centrally Planned Economy 54
Understanding Customers Minds—Putting Ourselves
in Their Shoes 55
Criteria for Customer Satisfaction 58
Addressing Customers Needs 59
Developing Customer Orientation Throughout the Company 60
Expanding the Concept of the Customer Supplier Relationship 61
Summary 63
Chapter 3. ESTABLISHING A COMPANY WITHIN
A COMPANY 65
The Customer Supplier Relationship Between Boss
and Subordinates 65
The People Oriented Organization: Making People Before
Making Products 66
The Mini Company Concept 67
Running Your Own Mini Company 69
Contents ix
The Front Line Supervisor as President of a Mini Company 70
Understanding the Framework of Mini Companies 72
The Meaning of Mission 72
Developing a Mission for Mini Companies 74
Benefits of Mini Companies 76
Glass Wall Management 78
Even a Stranger Should Understand Our Shop Floor Activities:
A Stranger Theory 80
Changing Roles and Responsibilities 83
Summary 85
Chapter 4. INVOLVING EVERYBODY IN THE PROCESS
OF CONTINUOUS IMPROVEMENT 87
Survival of the Fittest 87
Addressing the Organization s Needs 88
Key Points for Organizational Innovation 89
Setting up a Scoreboard: Defining the Games We Play 90
Diagnostic Tools for Monitoring the Organization s Health 93
Signs of Shop Floor Excellence 94
Process of Continuous Improvement 96
Improvement and Standardization 97
Practicing Standards 100
Standards Represent an Organization s Capabilities 103
Use of Standard Operating Procedure to Control
the Point of Action 107
Developing Standard Operating Procedures 109
Maintaining Standards with Everybody Involved:
A Wooden Pail Theory 110
Guiding Improvement Activity from the Top 111
Communicating the Basics of the Mini Company 112
Summary 113
Chapter 5. UPGRADING EVERYBODY S SKILLS 116
Matching Skills to the Needs of the Organization 116
Skills for Self Management 117
x Contents
Upgrading Our Skills 117
Growing with the Organization 119
Putting Intelligence on the Shop Floor 120
The Role of Managers and Support People 124
Working on Important Jobs One Step at a Time 125
Instructing People to Conduct the Job—Job Training 126
Encouraging People to Upgrade Their Skills 127
Keeping Our Minds Open 127
Mental Attitude Toward Continuous Improvement 130
A Case of an Operator s Idea 133
Challenging People to Overcome Hurdles 141
Summary 142
Chapter 6. ACQUIRING PROBLEM SOLVING SKILLS 144
Acquiring Willpower for Self Improvement 144
Using Everybody s Creativity 146
Having Fun with Show and Tell 147
Necessary Mental Attitudes for Active Problem Solving 150
Identifying Problems 152
Tools of Problem Solving 153
Learning Skills to Enrich Our Career 157
Developing the Habit of Mutual Learning 160
Tools to Expose Problems 161
Summary 174
Chapter 7. PRACTICING PROBLEM SOLVING SKILLS 176
Relentless Pursuit of Improvement 176
Clarifying Approaches for Problem Solving Activities 178
Basic Steps of Problem Solving 180
A Case of Continuous Improvement— My Fingers Hurt 182
Effective Use of Suggestion Programs 184
Effective Use of Team Improvement Activities 190
Developing a Team Oriented Environment 190
Contents xi
Practicing Problem Solving as a Team 193
Intercompany Exchange Program 195
Managing the Improvement Process with PDCA 196
Summary 198
Chapter 8. LEADING PEOPLE FOR CONTINUOUS
IMPROVEMENT 200
Managers as Leaders: Employees as Customers 200
Leadership Is Situational 202
A Desire for Self Improvement Makes Things Happen 203
Guiding Improvement Activities 204
Having Pride in Our Work 207
Sharing Successes 209
Improving Communication at the Shop Floor 211
Communication with Visual Aids 213
Recognition and Rewards 217
Letting People Grow with the Company 218
Phrases Managers Should Not Use 221
Qualification of Leaders 223
Providing Positive Reinforcement to Change Our Behavior 224
Summary 227
Chapter 9. MANAGING SHOP FLOOR
IMPROVEMENT ACTIVITIES 229
Goal Setting 229
Benchmarking 231
Management Cycle 234
Developing the Rhythm of PDCA 235
Managing Time on the Shop Floor 239
Managing Improvement Activities with Control Points 240
Organizing Our Mini Company Meeting Area 246
Organizing Our Work Station 249
Learning to Use Control Points 252
xii Contents
Developing the Network of Control Points 253
Developing Documentation and Presentation Skills 256
Reviewing the Progress of Improvement Activities 258
Summary 260
Chapter 10. TYING SHOP FLOOR MANAGEMENT
TO THE TOTAL COMPANY BUSINESS 262
Company Wide Planning 262
Business Planning for Self Management 263
Developing a Mini Company Business Plan 264
Coordinating the Business Plan Development Process 266
Executing the Business Plan 270
Sharing the Progress 270
Summarizing the Progress in an Annual Report 273
Learning from the Business Planning Process 280
Tying Business Plan with the Budget 282
Policy Management (Management of the Company s
Strategic Direction) 284
Cross Functional Management 290
Coordinating Approaches for Continuous Improvement 293
Summary 295
Chapter 11. LOOKING AT OURSELVES IN THE MIRROR 296
Tying Things Together 296
Evaluating the Level of Shop Floor Management 299
The Presidential Audit 303
The Audit Process 305
Learning from a Presidential Audit 308
Learning to Conduct an Effective Presidential Audit 310
The External Audit 311
Award and Reward Systems 314
Finding the Treasures of the Company 316
Summary 317
Contents xiii
Chapter 12. WHERE DO WE GO FROM HERE? 319
From a Fragile to a Robust System 319
Exposing Problems Before It s Too Late 321
Achieving a Critical Mass 321
Ideas for Implementation 322
Implementing Shop Floor Management Company Wide 324
Making It Work 326
The Facilitator s Role 332
Mapping Out the Implementation Process 333
Questions and Answers on Implementation 337
Shop Floor Management in Perspective 340
Benefits of Shop Floor Management 341
Where Do We Go from Here? 341
Dew and Moon 342
Training Our Minds in a Turbulent World 343
Summary 344
APPENDICES 345
Appendix 1.1 Employee Survey 345
Appendix 2.1 Customer Survey 348
Appendix 3.1 Checklist for Supervisor s Roles
and Responsibilities 351
Appendix 3.2 Developing a Misson Statement 355
Appendix 4.1 Checklist for Assuring the Basics
of Just In Time Production 360
Appendix 4.2 Basics of Standard Operating
Procedure (SOP) 363
Appendix 5.1 Job Training 367
Appendix 6.1 Eliminating Human Errors
(Poka Yoke) 372
Appendix 6.2 Problem Solving Tools 375
Appendix 6.3 Checklist for Idea Generation 389
Appendix 7.1 Advice on Suggestion Program 395
xiv Contents
Appendix 7.2 Building an Effective Team 398
Appendix 7.3 Checklist to Evaluate the Key Steps
of Team Oriented Problem Solving Activities 400
Appendix 7.4 Continuous Improvement Study Group
Activities 405
Appendix 8.1 Effective Use of Visual Aids 410
Appendix 9.1 Supervisor s Daily, Weekly, Monthly,
and Yearly Activities 417
Appendix 11.1 Shop Floor Tour Checklist 424
Appendix 12.1 Voices of People Who Are Engaged
in the New Shop Floor Management 428
Epilogue: Withstanding the Rain 442
Bibliography 447
Acknowledgments 449
Index 455
|
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| discipline | Wirtschaftswissenschaften |
| format | Book |
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| id | DE-604.BV017014620 |
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| indexdate | 2024-07-09T19:12:47Z |
| institution | BVB |
| isbn | 0029322650 |
| language | English German |
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| open_access_boolean | |
| owner | DE-1051 DE-1102 DE-M347 DE-188 |
| owner_facet | DE-1051 DE-1102 DE-M347 DE-188 |
| physical | XVI, 462 S. Ill.; graph. Darst. |
| publishDate | 1993 |
| publishDateSearch | 1993 |
| publishDateSort | 1993 |
| publisher | <<The>> Free Press |
| record_format | marc |
| spelling | Suzaki, Kiyoshi Verfasser aut The new shop floor management empowering people for continuous improvement Kiyoshi Suzaki New York [u.a.] <<The>> Free Press 1993 XVI, 462 S. Ill.; graph. Darst. txt rdacontent n rdamedia nc rdacarrier Industrie gtt Management gtt Industrial management Production management Produktivitätszuwachs (DE-588)4128967-5 gnd rswk-swf Management (DE-588)4037278-9 gnd rswk-swf Lean Management (DE-588)4300840-9 gnd rswk-swf Personalentwicklung (DE-588)4121465-1 gnd rswk-swf Fertigungsplanung (DE-588)4113545-3 gnd rswk-swf Problemlösen (DE-588)4076358-4 gnd rswk-swf Kooperativer Führungsstil (DE-588)4114290-1 gnd rswk-swf Produktion (DE-588)4047347-8 gnd rswk-swf Produktionsplanung (DE-588)4047360-0 gnd rswk-swf Betrieb (DE-588)4006138-3 gnd rswk-swf Lean Management (DE-588)4300840-9 s Personalentwicklung (DE-588)4121465-1 s Kooperativer Führungsstil (DE-588)4114290-1 s DE-604 Produktion (DE-588)4047347-8 s Management (DE-588)4037278-9 s Betrieb (DE-588)4006138-3 s 1\p DE-604 Fertigungsplanung (DE-588)4113545-3 s Produktivitätszuwachs (DE-588)4128967-5 s 2\p DE-604 Produktionsplanung (DE-588)4047360-0 s 3\p DE-604 Problemlösen (DE-588)4076358-4 s 4\p DE-604 HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=010269698&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis 1\p cgwrk 20201028 DE-101 https://d-nb.info/provenance/plan#cgwrk 2\p cgwrk 20201028 DE-101 https://d-nb.info/provenance/plan#cgwrk 3\p cgwrk 20201028 DE-101 https://d-nb.info/provenance/plan#cgwrk 4\p cgwrk 20201028 DE-101 https://d-nb.info/provenance/plan#cgwrk |
| spellingShingle | Suzaki, Kiyoshi The new shop floor management empowering people for continuous improvement Industrie gtt Management gtt Industrial management Production management Produktivitätszuwachs (DE-588)4128967-5 gnd Management (DE-588)4037278-9 gnd Lean Management (DE-588)4300840-9 gnd Personalentwicklung (DE-588)4121465-1 gnd Fertigungsplanung (DE-588)4113545-3 gnd Problemlösen (DE-588)4076358-4 gnd Kooperativer Führungsstil (DE-588)4114290-1 gnd Produktion (DE-588)4047347-8 gnd Produktionsplanung (DE-588)4047360-0 gnd Betrieb (DE-588)4006138-3 gnd |
| subject_GND | (DE-588)4128967-5 (DE-588)4037278-9 (DE-588)4300840-9 (DE-588)4121465-1 (DE-588)4113545-3 (DE-588)4076358-4 (DE-588)4114290-1 (DE-588)4047347-8 (DE-588)4047360-0 (DE-588)4006138-3 |
| title | The new shop floor management empowering people for continuous improvement |
| title_auth | The new shop floor management empowering people for continuous improvement |
| title_exact_search | The new shop floor management empowering people for continuous improvement |
| title_full | The new shop floor management empowering people for continuous improvement Kiyoshi Suzaki |
| title_fullStr | The new shop floor management empowering people for continuous improvement Kiyoshi Suzaki |
| title_full_unstemmed | The new shop floor management empowering people for continuous improvement Kiyoshi Suzaki |
| title_short | The new shop floor management |
| title_sort | the new shop floor management empowering people for continuous improvement |
| title_sub | empowering people for continuous improvement |
| topic | Industrie gtt Management gtt Industrial management Production management Produktivitätszuwachs (DE-588)4128967-5 gnd Management (DE-588)4037278-9 gnd Lean Management (DE-588)4300840-9 gnd Personalentwicklung (DE-588)4121465-1 gnd Fertigungsplanung (DE-588)4113545-3 gnd Problemlösen (DE-588)4076358-4 gnd Kooperativer Führungsstil (DE-588)4114290-1 gnd Produktion (DE-588)4047347-8 gnd Produktionsplanung (DE-588)4047360-0 gnd Betrieb (DE-588)4006138-3 gnd |
| topic_facet | Industrie Management Industrial management Production management Produktivitätszuwachs Lean Management Personalentwicklung Fertigungsplanung Problemlösen Kooperativer Führungsstil Produktion Produktionsplanung Betrieb |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=010269698&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
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