APA (7th ed.) Citation

Stolletz, R. (2003). Performance analysis and optimization of inbound call centers. Springer.

Chicago Style (17th ed.) Citation

Stolletz, Raik. Performance Analysis and Optimization of Inbound Call Centers. Berlin u.a: Springer, 2003.

MLA (9th ed.) Citation

Stolletz, Raik. Performance Analysis and Optimization of Inbound Call Centers. Springer, 2003.

Warning: These citations may not always be 100% accurate.