The technology payoff: how to profit with empowered workers in the information age
Saved in:
| Main Author: | |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
Burr Ridge, Ill. [u.a.]
Irwin
1994
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| Subjects: | |
| Online Access: | Inhaltsverzeichnis |
| Physical Description: | XXIV, 261 S. |
| ISBN: | 155623838X |
Staff View
MARC
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| 245 | 1 | 0 | |a The technology payoff |b how to profit with empowered workers in the information age |c Gerald M. Hoffman |
| 264 | 1 | |a Burr Ridge, Ill. [u.a.] |b Irwin |c 1994 | |
| 300 | |a XXIV, 261 S. | ||
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| 650 | 4 | |a Management information systems | |
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Record in the Search Index
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| adam_text | Contents
Preface vii
Parti
BUSINESS IS DIFFERENT IN THE 1990s 1
Chapter One
THE BUSINESS ENVIRONMENT OF
THE 1990s 3
Everything Is Different in the 1990s, 4
Information Technology and the Drivers
of Change, 6
The Increasing Intensity of Competition, 7
The Changing Nature of Competition, 9
New Demands of Other Stakeholders, 10
The Changing World of Information
Technology, 11
The Microprocessor, 12
Optical Fiber, 15
Summary, 17
What You Must Know, 17
What You Must Do, 17
Chapter Two
NEW PARADIGMS FOR BUSINESS 18
Success Beyond the Bottom Line, 19
Success When There Is No Bottom Line, 21
Enduring Vision, Flexible Strategy, 23
The Customer Driven Enterprise, 26
Focus on Excellence—Your Own and Others , 28
Empowered Workers, 29
Measuring Results, 30
XV
xvi Contents
Summary, 31
What You Must Know, 31
What You Must Do, 31
Chapter Three
THE NEW ORGANIZATION FOR THE 1990s 33
The Failure of the Hierarchical Organization, 34
Modifying the Hierarchical Organization Is
Not Enough, 35
Management by Fad, 36
Structural Changes, 37
The Death of the Hierarchical Organization, 37
The New Organization: Maximizing the Span of
No Control, 39
Summary, 42
What You Must Know, 42
What You Must Do, 43
Part U
IDENTIFYING YOUR INFORMATION NEEDS 45
Chapter Four
BUSINESS STRATEGY AND INFORMATION
TECHNOLOGY STRATEGY 47
Why Bother with Information Technology
Strategy?, 48
Vision and Strategy for a Federated
Organization, 49
Integrating Information Technology Strategy with
Business Strategy, 51
Information Technology Vision and Strategy, 55
Information Technology Architecture To Support
Information Technology Strategy, 56
Strategy Costs Money in the Short Term, 58
Summary, 59
What You Must Know, 59
What You Must Do, 59
Contents xvii
Chapter Five
FOCUSING INFORMATION TECHNOLOGY
ON THE BOTTOM LINE 60
The Importance of Information Technology
Expenditures, 60
Information Technology Compared with Other
Support Activities, 63
Sources of Value of Information Technology, 65
Reducing Costs or Increasing Profits, 66
Redesigning a Business Process, 67
Supporting Business Strategy and Vision, 68
Managing Your Information Technology
Portfolio, 69
Costs and Value of the Infrastructure, 74
Outsourcing, 76
Reasons to Outsource, 76
Reasons Not to Outsource, 77
Other Effects of Outsourcing, 79
An Outsourcing Checklist, 81
Communicating Information Technology Results
in Business Terms, 81
Summary, 83
What You Must Know, 83
What You Must Do, 83
Chapter Six
HOLISTIC BUSINESS PROCESS DESIGN 84
Reasons to Change Your Business Processes, 85
Evolutionary Change or Revolutionary
Change, 87
Conventional Business Process Design, 89
A New Approach: Holistic Process Design, 92
Selecting and Defining the Business Process, 95
The Process Design Team, 98
Creating the Design, 100
xviii Contents
Special Design Criteria for a Federated
Organization, 106
The End of the Design Process, 107
Traps, Warnings, and Pitfalls, 107
Summary, 109
What You Must Know, 109
What You Must Do, 109
Chapter Seven
DISCOVERING INFORMATION NEEDS
AND OPPORTUNITIES 110
Who Needs Information and Why, 110
Potential Uses of Information, 113
Administrative Transaction Processing, 113
Operational Transaction Processing, 114
Routine Work Planning, 115
Nonroutine Work Planning, 115
Action Support, 115
Performance Monitoring, 117
Leadership Information, 118
External Stakeholder Information, 119
Group Task Support, 120
Model Generated Information, 122
A Checklist for Finding Information
Opportunities, 124
Traps, Warnings, and Pitfalls, 125
Summary, 126
What You Must Know, 126
What You Must Do, 126
Part III
GETTING THE INFORMATION YOU WANT 127
Chapter Eight
THE ROLE OF USERS IN BUILDING
INFORMATION SYSTEMS 129
Contents xix
The System Development Life Cycle, 130
The Necessity of User Involvement in System
Development, 134
Improving the System Development
Life Cycle, 137
Automate, 137
Relax Constraints, 139
Build Small Systems, 140
Purchasing a Custom Built System, 141
User Developed Systems, 142
Purchasing a Package, 142
User Roles in Information System Operations, 144
Summary, 145
What You Must Know, 145
What You Must Do, 146
Chapter Nine
INFORMATION TECHNOLOGY
ARCHITECTURE 147
The Need for Information Technology
Architecture, 148
Mainframe Architecture, 150
Client/Server Architecture, 151
Information Technology Architecture for a
Federated Organization, 152
Application/Infrastructure Architecture, 155
Components of the Infrastructure, 158
The Computer and Communications Network, 158
Data, 161
Technical Tools and Administrative Procedures, 163
People and Organization, 165
Some Consequences of the Application/
Infrastructure Architecture, 165
Summary, 167
What You Must Know, 167
What You Must Do, 168
xx Contents
Chapter Ten
VALIDATING YOUR INFORMATION
TECHNOLOGY STRATEGY 169
Testing Your Information Technology Strategy for
Feasibility, 170
Meeting Business Needs with Today s
Information Technology, 171
Reach, 171
Range, 171
Depth, 172
Change, 173
Today s Technology Base, 174
Microprocessors, 174
Data Entry, 174
Data Output, 176
Data Storage, 176
Telecommunications, 177
Portable Computers, 178
Special Purpose Computers, 179
General Purpose Software, 179
Generic Uses of Today s Technologies, 180
Organizational Constraints, 183
Money and People, 183
Resistance to Change, 184
Organizational Disruption, 184
Risk, 185
System Size, 186
Working With Other Stakeholders, 186
Summary, 187
What You Must Know, 187
What You Must Do, 188
Contents xxi
Chapter Eleven
PEOPLE AND ORGANIZATION 189
New Roles and Skills for Information Technology
Professionals, 190
Changing Careers of Information Technology
Professionals, 194
Staffing the New Information Technology
Function, 195
Other People with Information Technology
Responsibilities, 198
Organizing Information Technology to Meet
Business Needs, 199
The Chief Information Officer, 202
Information Technology as a Business Within a
Business , 204
Charging Users, 204
Operating IT as a Business within a Business, 205
The Role of the CEO in Information Technology
Success, 206
Summary, 208
What You Must Know, 208
What You Must Do, 209
Part IV
INTO THE 21st CENTURY 211
Chapter Twelve
INFORMATION FOR THE ORGANIZATION
OF 2004 213
Business in 2004, 214
Information Technology in 2004, 217
Reach, 218
xxii Contents
Range, 219
Depth, 219
New Kinds of Information Systems to Meet
Changing Business Needs, 222
Information Without Information Systems, 222
Barriers to Change, 225
An Information Technology Vision for 2004 and
a Strategy to Realize It, 226
Technology, 228
People, 228
Money, 228
Organization, 229
A Note of Caution, 229
Summary, 230
What You Must Know, 230
What You Must Do, 230
Chapter Thirteen
REVERBERATIONS INTO SOCIETY 231
Impacts of Information Technology on
Daily Life, 232
Improved Consumer Services, 232
Changing Distribution of Work, 233
Reduced Person to Person Contact, 234
Less Privacy, 234
Less Information, 235
Automated Transactions, 235
Impacts on Society, 236
Ownership of Information, 236
Telecommuting, 237
International Currency Trading, 238
Ownership of Intellectual Property, 239
Public Policy, 239
Direct Democracy, 242
Contents xxiii
Changes in Individuals, 243
A Permanent Underclass, 243
Opportunities for Business, 244
Information Technology and the United States in
the 21st Century, 246
Summary, 247
What You Must Know, 247
What You Must Do, 248
ENDNOTES 249
INDEX 257
|
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| isbn | 155623838X |
| language | English |
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| spelling | Hoffman, Gerald M. Verfasser aut The technology payoff how to profit with empowered workers in the information age Gerald M. Hoffman Burr Ridge, Ill. [u.a.] Irwin 1994 XXIV, 261 S. txt rdacontent n rdamedia nc rdacarrier Informatiemanagement gtt Informatietechnologie gtt Management informatiesystemen gtt Information technology Management Management information systems Strategic planning Strategische Planung (DE-588)4309237-8 gnd rswk-swf Informationsmanagement (DE-588)4114012-6 gnd rswk-swf Informationsmanagement (DE-588)4114012-6 s Strategische Planung (DE-588)4309237-8 s DE-604 HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=010218389&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Hoffman, Gerald M. The technology payoff how to profit with empowered workers in the information age Informatiemanagement gtt Informatietechnologie gtt Management informatiesystemen gtt Information technology Management Management information systems Strategic planning Strategische Planung (DE-588)4309237-8 gnd Informationsmanagement (DE-588)4114012-6 gnd |
| subject_GND | (DE-588)4309237-8 (DE-588)4114012-6 |
| title | The technology payoff how to profit with empowered workers in the information age |
| title_auth | The technology payoff how to profit with empowered workers in the information age |
| title_exact_search | The technology payoff how to profit with empowered workers in the information age |
| title_full | The technology payoff how to profit with empowered workers in the information age Gerald M. Hoffman |
| title_fullStr | The technology payoff how to profit with empowered workers in the information age Gerald M. Hoffman |
| title_full_unstemmed | The technology payoff how to profit with empowered workers in the information age Gerald M. Hoffman |
| title_short | The technology payoff |
| title_sort | the technology payoff how to profit with empowered workers in the information age |
| title_sub | how to profit with empowered workers in the information age |
| topic | Informatiemanagement gtt Informatietechnologie gtt Management informatiesystemen gtt Information technology Management Management information systems Strategic planning Strategische Planung (DE-588)4309237-8 gnd Informationsmanagement (DE-588)4114012-6 gnd |
| topic_facet | Informatiemanagement Informatietechnologie Management informatiesystemen Information technology Management Management information systems Strategic planning Strategische Planung Informationsmanagement |
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