Strategic transformation and information technology: paradigms for performing while transforming
Saved in:
| Format: | Book |
|---|---|
| Language: | English |
| Published: |
Upper Saddle River, NJ
Prentice Hall
1996
|
| Series: | Prentice Hall series in information management
|
| Subjects: | |
| Online Access: | Inhaltsverzeichnis |
| Physical Description: | XVIII, 606 S. graph. Darst |
| ISBN: | 0131907948 |
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MARC
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| 245 | 1 | 0 | |a Strategic transformation and information technology |b paradigms for performing while transforming |c Marilyn M. Parker |
| 264 | 1 | |a Upper Saddle River, NJ |b Prentice Hall |c 1996 | |
| 300 | |a XVIII, 606 S. |b graph. Darst | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b n |2 rdamedia | ||
| 338 | |b nc |2 rdacarrier | ||
| 490 | 0 | |a Prentice Hall series in information management | |
| 650 | 4 | |a Changement organisationnel - Gestion | |
| 650 | 7 | |a Information technique |2 ram | |
| 650 | 4 | |a Systèmes d'information de gestion | |
| 650 | 7 | |a Systèmes di̕nformation - Gestion de̕ntreprise |2 ram | |
| 650 | 4 | |a Technologie de l'information | |
| 650 | 4 | |a Information technology | |
| 650 | 4 | |a Management information systems | |
| 650 | 4 | |a Organizational change |x Management | |
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Record in the Search Index
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| adam_text | Contents
FOREWORD
Dr. Richard L. Nolan, Harvard Business School xi
PREFACE xiv
ACKNOWLEDGMENTS xviii
Part I. Assessing New Marketplace Dynamics 1
1. GLOBAL TREMORS, LOCAL QUAKES 3
Looking Back Before Moving Forward 4; Global Markets 7;
Emerging Global Organizational Models 10;
Shifting Economic Bases 12; Customers Define
Markets 15; Individuals in a Knowledge Society 16;
Information Technology Comes of Age 18; Where We re
Going 20
Part II. Enabling Enterprise Transformation with Information Technology 25
2. ANYWHERE, ANYTIME WORKPLACES 27
Virtual Offices 28; Electronic Immigrants 35;
Office Meetings 37; Voice Mail 39; Exchanging
Business Information 41; Role of the Fax 42;
Imaging 45; Observations 46
v
vi Contents
3. INFORMATION EMPOWERMENT 48
Empowering the Consumer Customer 49; Empowering the
Organization 52; Intelligent Systems 53; Executive
Information Systems 59; Sales Force Automation 60;
Knowing What to Know 62; Empowering Corporations
Through Information Partnerships 65; Observations 66
4. NETWORKED ENTERPRISES 69
Networks and Electronic Messaging 70; Business Network
Redesign 72; Diversity of Change 85; Managerial
Themes 86; Observations 87
5. MASS CUSTOMIZATION 91
Mass Customization Concepts 92; Mass Customization as
a Business Strategy 94; Putting the Custom Back Into
Customer 108; Observations 111
Part III. Emerging Venues for I/T Leadership 113
6. STANDARDS, SERVICE, AND QUALITY INITIATIVES 115
Emerging International Standards 117; International
Organization for Standardization 121; Total Quality
Management and Its Leaders 124; Crafting a Quality
Program 131; Value and Service 131; Adding Value to the
Product 132; Adding Value to the Service 133; Help Lines
for Customers 134; Service as a Primary Business 135;
Restructuring Service 137; Observations 139
7. BUSINESS PROCESS REDESIGN 141
Business Process and Enterprise Focus Change 142;
Redesigning Collegial Relationships 143; Redesigning the
Business Process 145; Redesigning Employee/Employer
Relationships by Empowerment 150; Redesigning Supplier
Relationships 152; Redesigning for Lean Manufacturing 153;
Redesigning With Benchmarking 156; Technology
Fusion and the Paradigm Shift 158; Redesigning with
Environmental Quality as the Catalyst 160; Observations 162
8. ORGANIZATIONAL RESTRUCTURING
AND TRANSFORMATION 164
Corporate Culture Reengineering 165; Boundaryless,
Borderless Networked Enterprises 169; Strategic Alliances
Contents vii
and Joint Ventures 172; Mergers and Acquisitions 174;
Outsourcing and Downsizing 177; Management and
Employee Buy Outs 179; Restructuring or Transformation:
Four Examples 179; Observations 188
Part IV. Transforming I/T 189
9. EXPANDING THE I/T CHARTER 191
Core Competencies 194; Learning Organizations and
Managing Surprise 198; I/T as Innovator, Change Agent,
and Positioning Agent 202; Observations 211
10. REENGINEERING THE I/T INFRASTRUCTURE 213
Consequences of Change for I/T 215; Realities of Down¬
sizing and Outsourcing 225; Realities of Rightsizing I/T
Products and Processes 229; Realities of Decentralization
and Recentralization 234; Observations 236
11. DELIVERING BUSINESS VALUE 239
Business I/T Credibility Gap 241; Business Value of
Information 242; Structural Change and Business Value 246;
Businesses Face New Performance Measures 249; Indicators
of Financial Value Undergoing Structural Change 249;
Stakeholder Values and the Information Age Economy 251;
Observations 254
Part V. Planning I/T and Enterprise Transformation 257
12. IDENTIFYING TRENDS AND BUILDING SCENARIOS 259
Political Realignment as a Driving Force for Growth and
Constraints 260; Demographic Shift as a Driving Force
for Growth and Constraints 262; Environmental Quality
as a Driving Force for Growth and Constraints 268;
Impact of Environmental Concerns on the Energy
Industry 271; Observations 283
13. CREATING A TRANSFORMATIONAL
PLANNING CONTEXT 285
Seven Questions Methodology for Transformation
Planning 287; Observations 304
viii Contents
14. IDENTIFYING NEW VALUE AND RISK CRITERIA 308
Taxonomy of Transformation Based Value and Risk
Criteria 311; Financial Values 313; Strategic Values 317;
Stakeholder Values 321; Competitive Strategy Risks 325;
Organizational Strategy Risks and Uncertainties 327;
Tailoring the Taxonomy 329; Observations 330
15. DEVELOPING NEW JUSTIFICATION AND
MEASUREMENT PHILOSOPHIES 332
Information Economics and Justifying Transformation Based
Investments 333; Value, Risk, and Performance Indicators
(The Management Dashboard) 340; Stakeholders and
Business Values 345; Stakeholders as the Key to I/T
Business Value 347; Indicators of Financial Value 350;
Indicators of Strategic Values 351; Indicators of Stakeholder
Values 353; Indicators of Competitive Strategy Risks 356;
Indicators of Organizational Strategy Risks and Uncer¬
tainties 357; Observations 359
Part VI. Performing While Transforming 363
16. DISCOVERING NEW PARADIGMS WHILE
REVISITING REVOLUTIONS 371
Paradigm Blinders 365; Recognizing New Paradigms 371;
Reengineering the I/T Infrastructure and Processes To Support
the Transforming Enterprise 372; Enterprise Transformation
with I/T as a Business Partner 378; Guiding I/T To Create
the Future 383; What Business Is I/T In? 385
Appendix I. Commentary Articles 389
Part I. Assessing New Marketplace Dynamics 389
CORPORATE TRANSFORMATION: AMALGAMS
AND DISTINCTIONS 391
Dr. Barbara Blumenthal, Temple University and Dr. Philippe
Haspeslagh, Professor of Business Policy, INSEAD (France)
MARKET FORCES SHAPING THE COMPETITIVE
ENVIRONMENT 402
Marilyn M. Parker, Managing Director, Key Strategies and
Solutions, Inc. (United States)
Contents jx
Part II. Enabling Enterprise Transformation With I/T 425
COPING WITH BUSINESS AND TECHNOLOGICAL
CHANGE 427
Michael L. Mushet, General Manager, Power Systems
Management Division, Southern California Edison (United
States) with Marilyn M. Parker
Part III. Emerging Venues for I/T Leadership 451
VALUE AND SERVICE IN THE RETAILING INDUSTRY 453
Marilyn M. Parker, Managing Director, Key Strategies and
Solutions, Inc. (United States)
Part IV. Transforming I/T 459
ORGANIZATIONAL RESTRUCTURING AND
PROCESS REENGINEERING 461
Lynwood Walker, Director, Community Ministries, The
Salvation Army, Grande Prairie AB (Canada)
BUSINESS VALUE 488
Dr. Robert J. Benson, Professor of Information Management
Washington University (United States)
Part V. Planning I/T and Enterprise Transformation 503
MANAGING CHANGE IN A PERFORMANCE DRIVEN
ORGANIZATION USING INFORMATION ECONOMICS 505
Lynwood Walker, Director, Community Ministries, The
Salvation Army, Grande Prairie AB (Canada)
STAKEHOLDER VALUES AND STRUCTURAL CHANGE 518
Marilyn M. Parker, Managing Director, Key Strategies and
Solutions, Inc. (United States)
EVERGREEN ENVIRONMENTAL CONSULTANTS 528
Marilyn M. Parker, Managing Director, Key Strategies and
Solutions, Inc. (United States)
x Contents
Part VI. Performing While Transforming 537
NEW TECHNOLOGIES AND NEW SERVICES 539
Dr. Jon Thorhallsson, Associate Professor of I/T, The
University of Iceland, and Managing Director, SKYRR,
The State and Municipal Data Centre (Iceland)
NATIONAL DEFENSE AND THE AGE OF UNCERTAINTY 545
Lt. Col. Robert T. Morris, United States Air Force Colorado
Springs, Colorado and Garden City, Kansas (United States)
APPENDIX II 553
NOTES AND SUPPLEMENTARY READINGS 567
INDEX 597
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| spelling | Strategic transformation and information technology paradigms for performing while transforming Marilyn M. Parker Upper Saddle River, NJ Prentice Hall 1996 XVIII, 606 S. graph. Darst txt rdacontent n rdamedia nc rdacarrier Prentice Hall series in information management Changement organisationnel - Gestion Information technique ram Systèmes d'information de gestion Systèmes di̕nformation - Gestion de̕ntreprise ram Technologie de l'information Information technology Management information systems Organizational change Management Managementinformationssystem (DE-588)4074518-1 gnd rswk-swf Management (DE-588)4037278-9 gnd rswk-swf Organisation (DE-588)4043774-7 gnd rswk-swf Managementinformationssystem (DE-588)4074518-1 s Organisation (DE-588)4043774-7 s Management (DE-588)4037278-9 s DE-604 Parker, Marilyn M. Sonstige oth HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=010199687&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Strategic transformation and information technology paradigms for performing while transforming Changement organisationnel - Gestion Information technique ram Systèmes d'information de gestion Systèmes di̕nformation - Gestion de̕ntreprise ram Technologie de l'information Information technology Management information systems Organizational change Management Managementinformationssystem (DE-588)4074518-1 gnd Management (DE-588)4037278-9 gnd Organisation (DE-588)4043774-7 gnd |
| subject_GND | (DE-588)4074518-1 (DE-588)4037278-9 (DE-588)4043774-7 |
| title | Strategic transformation and information technology paradigms for performing while transforming |
| title_auth | Strategic transformation and information technology paradigms for performing while transforming |
| title_exact_search | Strategic transformation and information technology paradigms for performing while transforming |
| title_full | Strategic transformation and information technology paradigms for performing while transforming Marilyn M. Parker |
| title_fullStr | Strategic transformation and information technology paradigms for performing while transforming Marilyn M. Parker |
| title_full_unstemmed | Strategic transformation and information technology paradigms for performing while transforming Marilyn M. Parker |
| title_short | Strategic transformation and information technology |
| title_sort | strategic transformation and information technology paradigms for performing while transforming |
| title_sub | paradigms for performing while transforming |
| topic | Changement organisationnel - Gestion Information technique ram Systèmes d'information de gestion Systèmes di̕nformation - Gestion de̕ntreprise ram Technologie de l'information Information technology Management information systems Organizational change Management Managementinformationssystem (DE-588)4074518-1 gnd Management (DE-588)4037278-9 gnd Organisation (DE-588)4043774-7 gnd |
| topic_facet | Changement organisationnel - Gestion Information technique Systèmes d'information de gestion Systèmes di̕nformation - Gestion de̕ntreprise Technologie de l'information Information technology Management information systems Organizational change Management Managementinformationssystem Management Organisation |
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