Seybold, P. B. (2001). The customer revolution: How to thrive when customers are in control (1. ed.). Crown Business.
Chicago-Zitierstil (17. Ausg.)Seybold, Patricia B. The Customer Revolution: How to Thrive When Customers Are in Control. 1. ed. New York: Crown Business, 2001.
MLA-Zitierstil (9. Ausg.)Seybold, Patricia B. The Customer Revolution: How to Thrive When Customers Are in Control. 1. ed. Crown Business, 2001.
Achtung: Diese Zitate sind unter Umständen nicht zu 100% korrekt.