Evaluating reference services: a practical guide
To make sure library customers are satisfied with what the modern library has to offer, one of the leading reference researchers has outlined practical methods for evaluating reference services. Whitlatch's library-tested tools will make it easy to determine what is working and what is not in t...
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| Main Author: | |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
Chicago
American Library Association
2000
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| Subjects: | |
| Summary: | To make sure library customers are satisfied with what the modern library has to offer, one of the leading reference researchers has outlined practical methods for evaluating reference services. Whitlatch's library-tested tools will make it easy to determine what is working and what is not in the reference department. Her proven techniques will help you to: -- Create a planning strategy. -- Select the best evaluation tools for specific needs. -- Understand the strengths and weaknesses of various collection tools. -- Collect and analyze data more effectively. -- Communicate results to improve reference services and maintain funding. |
| Item Description: | Includes bibliographical references and index |
| Physical Description: | vi, 226 p. 23 cm |
| ISBN: | 0838907873 |
Staff View
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| 520 | 3 | |a To make sure library customers are satisfied with what the modern library has to offer, one of the leading reference researchers has outlined practical methods for evaluating reference services. Whitlatch's library-tested tools will make it easy to determine what is working and what is not in the reference department. Her proven techniques will help you to: -- Create a planning strategy. -- Select the best evaluation tools for specific needs. -- Understand the strengths and weaknesses of various collection tools. -- Collect and analyze data more effectively. -- Communicate results to improve reference services and maintain funding. | |
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| spelling | Whitlatch, Jo Bell Verfasser aut Evaluating reference services a practical guide Jo Bell Whitlatch Chicago American Library Association 2000 vi, 226 p. 23 cm txt rdacontent n rdamedia nc rdacarrier Includes bibliographical references and index To make sure library customers are satisfied with what the modern library has to offer, one of the leading reference researchers has outlined practical methods for evaluating reference services. Whitlatch's library-tested tools will make it easy to determine what is working and what is not in the reference department. Her proven techniques will help you to: -- Create a planning strategy. -- Select the best evaluation tools for specific needs. -- Understand the strengths and weaknesses of various collection tools. -- Collect and analyze data more effectively. -- Communicate results to improve reference services and maintain funding. Bibliothèques - Services de référence - Évaluation Bibliothèques - Services de référence - Évaluation ram Evaluatie gtt Inlichtingenwerk (dienstverlening) gtt Reference gtt Evaluation Studies Library Services Reference services (Libraries) Evaluation Bibliothek (DE-588)4006439-6 gnd rswk-swf Auskunftsdienst (DE-588)4340792-4 gnd rswk-swf Evaluation (DE-588)4071034-8 gnd rswk-swf USA (DE-588)4078704-7 gnd rswk-swf (DE-588)4142527-3 Anleitung gnd-content USA (DE-588)4078704-7 g Bibliothek (DE-588)4006439-6 s Auskunftsdienst (DE-588)4340792-4 s DE-604 Evaluation (DE-588)4071034-8 s DE-188 |
| spellingShingle | Whitlatch, Jo Bell Evaluating reference services a practical guide Bibliothèques - Services de référence - Évaluation Bibliothèques - Services de référence - Évaluation ram Evaluatie gtt Inlichtingenwerk (dienstverlening) gtt Reference gtt Evaluation Studies Library Services Reference services (Libraries) Evaluation Bibliothek (DE-588)4006439-6 gnd Auskunftsdienst (DE-588)4340792-4 gnd Evaluation (DE-588)4071034-8 gnd |
| subject_GND | (DE-588)4006439-6 (DE-588)4340792-4 (DE-588)4071034-8 (DE-588)4078704-7 (DE-588)4142527-3 |
| title | Evaluating reference services a practical guide |
| title_auth | Evaluating reference services a practical guide |
| title_exact_search | Evaluating reference services a practical guide |
| title_full | Evaluating reference services a practical guide Jo Bell Whitlatch |
| title_fullStr | Evaluating reference services a practical guide Jo Bell Whitlatch |
| title_full_unstemmed | Evaluating reference services a practical guide Jo Bell Whitlatch |
| title_short | Evaluating reference services |
| title_sort | evaluating reference services a practical guide |
| title_sub | a practical guide |
| topic | Bibliothèques - Services de référence - Évaluation Bibliothèques - Services de référence - Évaluation ram Evaluatie gtt Inlichtingenwerk (dienstverlening) gtt Reference gtt Evaluation Studies Library Services Reference services (Libraries) Evaluation Bibliothek (DE-588)4006439-6 gnd Auskunftsdienst (DE-588)4340792-4 gnd Evaluation (DE-588)4071034-8 gnd |
| topic_facet | Bibliothèques - Services de référence - Évaluation Evaluatie Inlichtingenwerk (dienstverlening) Reference Evaluation Studies Library Services Reference services (Libraries) Evaluation Bibliothek Auskunftsdienst Evaluation USA Anleitung |
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