APA (7th ed.) Citation

Peppers, D. (2002). The one to one manager: Real world lessons in customer relationship management. Currency/Doubleday.

Chicago Style (17th ed.) Citation

Peppers, Don. The One to One Manager: Real World Lessons in Customer Relationship Management. New York: Currency/Doubleday, 2002.

MLA (9th ed.) Citation

Peppers, Don. The One to One Manager: Real World Lessons in Customer Relationship Management. Currency/Doubleday, 2002.

Warning: These citations may not always be 100% accurate.