Principles of operations management:
Saved in:
| Main Author: | |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
Upper Saddle River, NJ
Prentice Hall
2004
|
| Edition: | 5. ed. |
| Subjects: | |
| Online Access: | Inhaltsverzeichnis |
| Item Description: | Includes bibliographical references and index |
| Physical Description: | Getr. Zählung Ill., graph. Darst. 1 CD-ROM (12 cm) |
| ISBN: | 0131209752 |
Staff View
MARC
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| 245 | 1 | 0 | |a Principles of operations management |c Jay Heizer ; Barry Render |
| 250 | |a 5. ed. | ||
| 264 | 1 | |a Upper Saddle River, NJ |b Prentice Hall |c 2004 | |
| 300 | |a Getr. Zählung |b Ill., graph. Darst. |e 1 CD-ROM (12 cm) | ||
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| 500 | |a Includes bibliographical references and index | ||
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Record in the Search Index
| _version_ | 1804129562436567040 |
|---|---|
| adam_text | Brief Contents
1. Operations and Productivity 1
2. Operations Strategy in a Global
Environment 25
3. Project Management 53
4. Forecasting 101
5. Design of Goods and Services 153
6. Managing Quality 187
Supplement 6: Statistical Process Control 213
7. Process Strategy 245
Supplement 7: Capacity Planning 275
8. Location Strategies 299
9. Layout Strategy 329
10. Human Resources and Job Design 367
Supplement 10: Work Measurement 391
11. Supply Chain Management 411
Supplement 11: E Commerce and Operations
Management 435
12. Inventory Management 449
13. Aggregate Planning 487
14. Material Requirements Planning (MRP)
andERP519
15. Short Term Scheduling 557
16. Just in Time and Lean Production
Systems 593
17. Maintenance and Reliability 619
1. Statistical Tools for Managers T1 1
2. Acceptance Sampling T2 1
3. The Simplex Method of Linear
Programming T3 1
4. The MODI and VAM Methods of Solving
Transportation Problems T4 1
5. Vehicle Routing and Scheduling T5 1
xi
Contents
About the Authors vi
Foreword ix
Preface xxi
1. Operations and Productivity 1
Global Company Profile: Operations Management
at Hard Rock Cafe 2
What Is Operations Management? 4
Organizing to Produce Goods and Services 4
Why Study OM? 4
What Operations Managers Do 6
How This Book Is Organized 6
The Heritage of Operations Management 7
Operations in the Service Sector 9
Differences between Goods and Senices 9
Growth of Services 10
Service Pay 11
Exciting New Trends in Operations Management 12
The Productivity Challenge 13
Productivity Measurement 14
Productivity Variables 16
Productivity and the Service Sector 18
The Challenge of Social Responsibility 18
Summary 19 • Key Terms 19* Solved Problems 19 •
Internet and Student CD ROM Exercises 20 •
Discussion Questions 20 • Critical Thinking
Exercise 21 • Problems 21 * Internet Homework
Problems 22 • Case Study: National Air Express 23
• Case Study: Zychol Chemicals Corporation 23 •
Video Case Study: Hard Rock Cafe: Operations
Management in Services 24 • Additional Case Study
24 • Bibliography 24 • Internet Resources 24
2. Operations Strategy in a Global
Environment 25
Global Company Profile: Boeing s Global Strategy
Yields Competitive Advantage 26
A Global View of Operations 28
Cultural and Ethical Issues 31
Developing Missions and Strategies 31
Mission 31
Strategy 32
Achieving Competitive Advantage Through
Operations 33
Competing on Differentiation 34
Competing on Cost 34
Competing on Response 35
Ten Strategic OM Decisions 36
Issues in Operations Strategy 39
Research 39
Preconditions 40
Dynamics 40
Strategy Development and Implementation 41
Identify Critical Success Factors 41
Build and Staff the Organization 43
Integrate OM With Other Activities 43
Global Operations Strategy Options 44
International Strategy 45
Multidomestic Strategy 45
Global Strategy 45
Transnational Strategy 46
Summary 46 • Key Terms 47 Solved Problem 47 •
Internet and Student CD ROM Exercises 47 •
Discussion Questions 48 • Critical Thinking
Exercise 48 • Problems 48 • Case Study: Minit
Lube, Inc. 49 • Video Case Study: Strategy at Regal
Marine 49 • Video Case Study: Hard Rock Cafe s
Global Strategy 50 • Additional Case Studies 51 •
Bibliography 51 • Internet Resources 52
3. Project Management 53
Global Company Profile: Project Management
Provides a Competitive Advantage for Bechtel 54
The Importance of Project Management 56
Project Planning 56
The Project Manager 57
Work Breakdown Structure 58
Project Scheduling 58
Project Controlling 60
Project Management Techniques: PERT and CPM 60
The Framework of PERT and CPM 60
Network Diagrams and Approaches 61
Activity on Node Example 62
Activity on Arrow Example 64
Determining the Project Schedule 64
Forward Pass 65
Backward Pass 67
Calculating Slack Time and Identifying the Critical
Path(s) 68
Variability in Activity Times 69
Three Time Estimates in PERT 70
Probability of Project Completion 72
Cost Time Trade Offs and Project Crashing 74
A Critique of PERT and CPM 77
Using Microsoft Project to Manage Projects 78
Creating a Project Schedule Using MS Project 78
Tracking Progress and Managing Costs Using MS
Project 81
Summary 83 • Key Terms 83 • Using Excel OM 83 •
Using POM for Windows 84 • Solved Problems 84 •
Internet and Student CD ROM Exercises 87 •
Discussion Questions 87 • Critical Thinking
Exercise 88 • Active Model Exercise 88 • Problems
89 • Internet Homework Problems 95 • Case Study:
Southwestern University: (A) 96 • Case Study:
Bay Community Hospital 96 • Video Case Study:
Managing Hard Rock s Rockfest 97 • Additional
Case Studies 98 • Bibliography 99 • Internet
Resources 99
4. Forecasting 101
Global Company Profile: Forecasting Provides
Tupperware s Competititve Advantage 102
What Is Forecasting? 104
Forecasting Time Horizons 104
The Influence of Product Life Cycle 105
Types of Forecasts 105
The Strategic Importance of Forecasting 105
Human Resources 105
Capacity 105
Supply Chain Management 105
Seven Steps in the Forecasting System 106
Forecasting Approaches 106
Oveniew of Qualitative Methods 106
Oveniew of Quantitative Methods 107
Time Series Forecasting 107
Decomposition of a Time Series 108
Naive Approach 108
Moving Averages 109
Exponential Smoothing 110
Measuring Forecast Error 112
Exponential Smoothing with Trend
Adjustment 115
Trend Projections 118
Seasonal Variations in Data 120
Cyclical Variations in Data 125
Associative Forecasting Methods: Regression
and Correlation Analysis 125
Using Regression Analysis to Forecast 125
Standard Error of the Estimate 127
Correlation Coefficients for Regression Lines 128
Multiple Regression Analysis 129
Monitoring and Controlling Forecasts 130
Adaptive Smoothing 132
Focus Forecasting 132
Forecasting in the Service Sector 132
Summary 133 • Key Terms 135 • Using Excel
Spreadsheets in Forecasting 135 • Using POM for
Windows in Forecasting 136 • Solved Problems 136
• Internet and Student CD ROM Exercises 138 •
Discussion Questions 138 • Critical Thinking
Exercise 139 • Active Model Exercise 139 •
Problems 140 • Internet Homework Problems 148 •
Case Study: Southwestern University: (B) 149 •
Case Study: Analog Cell Phone, Inc. 149 • Video
Case Study: Forecasting at Hard Rock Cafe 150 •
Additional Case Studies 151 • Bibliography 151 •
Internet Resources 151
5. Design of Goods and Services 153
Global Company Profile: Product Strategy Provides
Competitive Advantage at Regal Marine 154
Goods and Services Selection 156
Product Strategy Options Support Competitive
Advantage 156
Product Life Cycles 157
Life Cycle and Strategy 158
Product by Value Analysis 158
Generating New Products 158
New Product Opportunities 158
Importance of New Products 159
Product Development 160
Product Development System 160
Quality Function Deployment (QFD) 161
Organizing for Product Development 163
Manufacturability and Value Engineering 164
Issues for Product Design 164
Robust Design 165
Modular Design 165
Computer Aided Design (CAD) 165
Computer Aided Manufacturing (CAM) 166
Virtual Reality Technology 167
Value Analysis 167
Environmentally Friendly Designs 168
Time Based Competition 169
Purchase of Technology by Acquiring a Firm 171
Joint Ventures 171
Alliances 171
Defining the Product 171
Make or Buy Decisions 172
Group Technology 173
Documents for Production 174
Service Design 175
Documents for Services 176
Application of Decision Trees to Product Design 178
Transition to Production 179
Summary 180 • Key Terms 180 • Solved Problem
180 • Internet and Student CD ROM Exercises 181
• Discussion Questions 181 • Critical Thinking
Exercise 182 • Active Model Exercise 182 •
Problems 183 • Internet Homework Problems 184 •
Case Study: De Mar s Product Strategy 184 • Video
Case Study: Product Design at Regal Marine 185 •
Additional Case Studies 185 • Bibliography 186 •
Internet Resources 186
6. Managing Quality 187
Global Company Profile: Managing Quality Provides
a Competitive Advantage at Motorola 188
Quality and Strategy 190
Defining Quality 190
Implications of Quality 191
Malcolm Baldrige National Quality Award 191
Cost of Quality (COQ) 192
International Quality Standards 192
ISO 9000 192
ISO 14000 193
Total Quality Management 193
Continuous Improvement 193
Employee Empowerment 194
Benchmarking 195
Just in Time (JIT) 196
Taguchi Concepts 196
Knowledge of TQM Tools 197
Tools of TQM 198
Check Sheets 198
Scatter Diagrams 198
Cause and Effect Diagrams 199
Pareto Charts 200
Flow Charts 200
Histograms 201
Statistical Process Control (SPC) 201
The Role of Inspection 201
When and Where to Inspect 202
Source Inspection 202
Contents xv
Service Industry Inspection 203
Inspection of Attributes versus Variables 203
TQM in Services 204
Summary 206 ? Key Terms 206 • Internet and
Student CD ROM Exercises 206 • Discussion
Questions 206 • Critical Thinking Exercise 207 •
Active Model Exercise 207 • Problems 207 •
Internet Homework Problems 210 • Case Study:
Southwestern University: ( C ) 210 • Video Case
Study: Quality at the Ritz Carlton Hotel Company
211 • Additional Case Studies 212 • Bibliography
212 • Internet Resources 212
Supplement 6: Statistical Process Control 213
Statistical Process Control (SPC) 214
Control Charts for Variables 215
The Central Limit Theorem 215
Setting Mean Chart Limits (x Charts) 218
Setting Range Chart Limits (R Charts) 220
Using Mean and Range Charts 220
Control Charts for Attributes 222
Managerial Issues and Control Charts 225
Process Capability 227
Process Capability Ratio (C ) 227
Process Capability Index (C k) 228
Acceptance Sampling 229
Operating Characteristic Curve 229
Average Outgoing Quality 231
Summary 232 • Key Terms 232 • Using Excel OM
for SPC 232 • Using POM for Windows 232 • Solved
Problems 233 • Internet and Student CD ROM
Exercises 234 • Discussion Questions 234 • Active
Model Exercise 235 • Problems 235 • Internet
Homework Problems 241 • Case Study: Bayfield
Mud Company 241 • Case Study: Alabama Airlines
On Time Schedule 242 • Additional Case Studies
243 • Bibliography 243 • Internet Resources 244
7. Process Strategy 245
Global Company Profile: Mass Customization
Provides Dell Computer s Competitive Advantage 246
Four Process Strategies 248
Process Focus 248
Repetitive Focus 250
Product Focus 251
Mass Customization Focus 252
Comparison of Process Choices 254
Process Analysis and Design 257
Flow Diagrams 257
Time Function Mapping 257
Process Charts 257
Service Blueprinting 259
xvi Contents
Service Process Design 260
Customer Interaction and Process Design 260
More Opportunities to Improve Service
Processes 261
Selection of Equipment and Technology 262
Production Technology 262
Machine Technology 262
Automatic Identification System (AIS) 263
Process Control 264
Vision Systems 264
Robots 265
Automated Storage and Retrieval
System (ASRS) 265
Automated Guided Vehicle (AGV) 265
Flexible Manufacturing System (FMS) 265
Computer Integrated Manufacturing (CIM) 266
Technology in Services 267
Process Reengineering 267
Environmentally Friendly Processes 268
Summary 270 • Key Terms 270 • Solved Problem
270 • Internet and Student CD ROM Exercises 270
• Discussion Questions 271 • Critical Thinking
Exercise 271 • Active Model Exercise 271 •
Problems 272 • Case Study: Rochester
Manufacturing Corporation 273 • Video Case
Study: Process Strategy at Wheeled Coach 273 •
Additional Case Studies 274 • Bibliography 274 •
Internet Resources 274
Supplement 7: Capacity Planning 275
Capacity 276
Design and Effective Capacity 277
Capacity and Strategy 278
Capacity Considerations 278
Managing Demand 279
Capacity Planning 280
Break Even Analysis 281
Single Product Case 283
Multiproduct Case 284
Applying Decision Trees to Capacity Decisions 285
Strategy Driven Investments 286
Investment, Variable Cost, and Cash Flow 286
Net Present Value 286
Summary 289 • Key Terms 289 • Using Excel OM
for Break Even Analysis 289 • Solved Problems
290 • Internet and Student CD ROM Exercises
291 • Discussion Questions 291 • Active Model
Exercise 292 • Problems 292 • Internet Homework
Problems 296 • Case Study: Capacity Planning
at Shouldice Hospital 297 • Additional Case
Studies 298 • Bibliography 298 • Internet
Resources 298
8. Location Strategies 299
Global Company Profile: Location Provides
Competitive Advantage for Federal Express 300
The Strategic Importance of Location 302
Factors That Affect Location Decisions 302
Labor Productivity 303
Exchange Rates and Currency Risk 305
Costs 305
Attitudes 305
Proximity to Markets 306
Proximity to Suppliers 306
Proximity to Competitors (Clustering) 306
Methods of Evaluating Location Alternatives 306
The Factor Rating Method 306
Locational Break Even Analysis 308
Center of Gravity Method 309
Transportation Model 311
Service Location Strategy 311
How Hotel Chains Select Sites 313
The Telemarketing Industry 313
Geographic Information Systems 314
Summary 315 • Key Terms 315 • Using Excel OM
to Solve Location Problems 315 • Using POM
for Windows 316 • Solved Problems 316 • Internet
and Student CD ROM Exercises 318 • Discussion
Questions 318 • Critical Thinking Exercise 318 •
Active Model Exercise 318 • Problems 319 •
Internet Homework Problems 325 • Case Study:
Southern Recreational Vehicle Company 325 •
Case Study: The Ambrose Distribution Center 326 •
Video Case Study: Where to Place Hard Rock s
Next Cafe 326 • Additional Case Studies 327 •
Bibliography 327 • Internet Resources 328
9. Layout Strategy 329
Global Company Profile: McDonald s Looks for
Competitive Advantage with Its New High Tech
Kitchen Layout 330
The Strategic Importance of Layout Decisions 332
Types of Layout 332
Fixed Position Layout 333
Process Oriented Layout 334
Computer Software for Process Oriented Layouts 338
Work Cells 339
The Focused Work Center and the Focused Factory 340
Office Layout 341
Retail Layout 343
Servicescapes 344
Warehousing and Storage Layouts 345
Cross Docking 345
Random Stocking 346
Customizing 346
Repetitive and Product Oriented Layout 347
Assembly Line Balancing 348
Summary 352 • Key Terms 352 • Using Excel OM
for Layout Calculations 352 • Using POM for
Windows for Layout Design 353 • Solved Problems
353 • Internet and Student CD ROM Exercises 356
• Discussion Questions 356 • Critical Thinking
Exercise 356 • Active Model Exercise 356 •
Problems 357 • Internet Homework Problems 364 •
Case Study: State Automobile License Renewals 364
• Video Case Study: Facility Layout at Wheeled
Coach 364 • Additional Case Studies 365 •
Bibliography 365 • Internet Resources 366
10. Human Resources and Job Design 367
Global Company Profile: Human Resources Bring
Competitive Advantage to Southwest Airlines 368
Human Resource Strategy for Competitive
Advantage 370
Constraints on Human Resource Strategy 370
Labor Planning 371
Employment Stability Policies 371
Work Schedules 371
Job Classifications and Work Rules 372
Job Design 372
Labor Specialization 372
Job Expansion 373
Psychological Components of Job Design 374
Self Directed Teams 375
Motivation and Incentive Systems 376
Ergonomics and Work Methods 377
The Visual Workplace 382
Labor Standards 383
Summary 383 • Key Terms 384 • Solved Problem
384 • Internet and Student CD ROM Exercises 386
• Discussion Questions 386 • Critical Thinking
Exercise 386 • Problems 386 • Internet Homework
Problems 387 • Case Study: Karstadt versus
J.C. Penney 387 • Case Study: The Fleet That Wanders
388 • Video Case Study: Hard Rock s Human
Resource Strategy 389 • Additional Case Studies 389 •
Bibliography 390 • Internet Resources 390
Supplement 10: Work Measurement 391
Labor Standards and Work Measurement 392
Historical Experience 393
Time Studies 393
Predetermined Time Standards 397
Work Sampling 399
Summary 401 • Key Terms 402 • Solved Problems
402 • Internet and Student CD ROM Exercises
403 • Discussion Questions 404 • Active Model
Exercise 404 • Problems 405 • Internet Homework
Contents xvii
Problems 408 • Case Study: Jackson Manufacturing
Company 409 • Additional Case Studies 409 •
Bibliography 409 • Internet Resources 410
11. Supply Chain Management 411
Global Company Profile: Volkswagen s Radical
Experiment in Supply Chain Management 412
The Strategic Importance of the Supply Chain 414
Global Supply Chain Issues 415
Supply Chain Economics 416
Make or Buy Decisions 417
Outsourcing 417
Supply Chain Strategies 418
Many Suppliers 418
Few Suppliers 418
Vertical Integration 418
Keiretsu Networks 420
Virtual Companies 420
Managing the Supply Chain 421
Issues in an Integrated Supply Chain 421
Opportunities in an Integrated Supply Chain 422
Internet Purchasing 424
Vendor Selection 425
Vendor Evaluation 425
Vendor Development 426
Negotiations 426
Logistics Management 427
Distribution Systems 427
Cost of Shipping Alternatives 428
Benchmarking Supply Chain Management 429
Summary 429 ? Key Terms 429 • Internet and
Student CD ROM Exercises 430 • Discussion
Questions 430 • Critical Thinking Exercise 430 •
Problems 430 • Internet Homework Problems 432 •
Case Study: Dell s Supply Chain and the Impact of
E Commerce 432 • Video Case Study: Supply Chain
Management at Regal Marine 433 • Additional
Case Studies 433 • Bibliography 434 • Internet
Resources 434
Supplement 11: E Commerce and Operations
Management 435
The Internet 436
Electronic Commerce 437
E commerce Definitions 438
Economics of E Commerce 438
Product Design 439
xvin Contents
E Procurement 440
Online Catalogs 440
RFQs and Bid Packaging 442
Internet Outsourcing 442
Online Auctions 442
Inventory Tracking 443
Inventory Reduction 443
Warehousing for E commerce 443
Just in Time Delivery for E Commerce 444
Scheduling and Logistics Improvements 444
Coordinated Pickup and Delivery 444
Logistics Cost Reduction 445
Summary 445 • Key Terms 445 • Internet and
Student CD ROM Exercises 445 • Discussion
Questions 445 • Problems 445 • Case Study:
E Commerce at Amazon.com 446 • Additional
Case Studies 447 • Bibliography 447 • Internet
Resources 448
12. Inventory Management 449
Global Company Profile: Inventory Management
Provides Competitive Advantage at Amazon.com 450
Functions of Inventory 452
Types of Inventory 452
Inventory Management 453
ABC Analysis 453
Record Accuracy 454
Cycle Counting 454
Control of Service Inventories 455
Inventory Models 456
Independent versus Dependent Demand 456
Holding, Ordering, and Setup Costs 456
Inventory Models for Independent Demand 457
The Basic Economic Order Quantity (EOQ)
Model 457
Minimizing Costs 458
Reorder Points 462
Production Order Quantity Model 464
Quantity Discount Models 466
Probabilistic Models with Constant Lead Time 469
Fixed Period (P) Systems 472
Summary 473 • Key Terms 473 • Using Excel OM
for Inventory 474 • Using POM for Windows to
Solve Inventory Problems 475 • Solved Problems 475
• Internet and Student CD ROM Exercises 476 •
Discussion Questions 476 • Critical Thinking
Exercise 477 • Active Model Exercise 477 •
Problems 478 • Internet Homework Problems 483 •
Case Study: Southwestern University: (D) 483 •
Case Study: Mayo Medical Center 484 • Case
Study: Sturdivant Sound Systems 484 • Video Case
Study: Inventory Control at Wheeled Coach 485 •
Additional Case Studies 485 • Bibliography 486 •
Internet Resources 486
13. Aggregate Planning 487
Global Company Profile: Aggregate Planning Provides
a Competitive Advantage at Anheuser Busch 488
The Planning Process 490
The Nature of Aggregate Planning 490
Aggregate Planning Strategies 492
Capacity Options 492
Demand Options 493
Mixing Options to Develop a Plan 495
Methods for Aggregate Planning 496
Graphical and Charting Methods 496
Mathematical Approaches to Planning 499
Comparison of Aggregate Planning Methods 502
Aggregate Planning in Services 502
Restaurants 503
Hospitals 503
National Chains of Small Service Firms 503
Miscellaneous Services 503
Airline Industry 504
Yield Management 504
Summary 507 • Key Terms 507 • Using Excel OM
for Aggregate Planning 507 • Using POM for
Windows for Aggregate Planning 508 • Solved
Problems 508 • Internet and Student CD ROM
Exercises 510 • Discussion Questions 510 • Critical
Thinking Exercise 510 • Active Model Exercise 511
• Problems 511 • Internet Homework Problems 516
• Case Study: Southwestern University: (E) 516 •
Case Study: Andrew Carter, Inc. 517 • Additional
Case Studies 518 • Bibliography 518 • Internet
Resources 518
14. Material Requirements Planning (MRP)
and ERP 519
Global Company Profile: MRP Provides a Competitive
Advantage for Collins Industries 520
Dependent Inventory Model Requirements 522
Master Production Schedule 522
Bills of Material 525
Accurate Inventory Records 526
Purchase Orders Outstanding 526
Lead Times for Each Component 527
MRP Structure 528
MRP Management 531
MRP Dynamics 531
MRP and JIT 532
Lot Sizing Techniques 533
Extensions of MRP 537
Closed Loop MRP 537
Capacity Planning 537
Material Requirements Planning 11 (MRP II) 538
MRP in Services 539
Distribution Resource Planning (DRP) 540
Enterprise Resource Planning (ERP) 540
Advantages and Disadvantages of ERP
Systems 542
ERP in the Service Sector 543
Summary 543 • Key Terms 544 • Using Excel OM
to Solve MRP Problems 544 • Using POM for
Windows to Solve MRP Problems 544 • Solved
Problems 545 • Internet and Student CD ROM
Exercises 548 • Discussion Questions 548 • Critical
Thinking Exercise 548 • Active Model Exercise 548
• Problems 549 • Internet Homework Problems 554
• Case Study: Ikon s Attempt at ERP 554 • Video
Case Study: MRP at Wheeled Coach 555 •
Additional Case Studies 555 • Bibliography 555 •
Internet Resources 556
15. Short Term Scheduling 557
Global Company Profile: Scheduling Airplanes
When Weather Is the Enemy 558
The Strategic Importance of Short Term
Scheduling 560
Scheduling Issues 560
Forward and Backward Scheduling 561
Scheduling Criteria 562
Scheduling Process Focused Work Centers 563
Loading Jobs in Work Centers 563
Input Output Control 563
Gantt Charts 564
Assignment Method 566
Sequencing Jobs in Work Centers 568
Priority Rules for Dispatching Jobs 568
Critical Ratio 571
Sequencing N Jobs on Two Machines: Johnson s
Rule 572
Limitations of Rule Based Dispatching Systems 573
Finite Scheduling 574
Theory of Constraints 574
Bottleneck Work Centers 575
Repetitive Manufacturing 576
Scheduling for Services 577
Scheduling Service Employees with Cyclical
Scheduling 578
Summary 579 • Key Terms 579 • Using Excel OM
for Short Term Scheduling 579 • Using POM
for Windows to Solve Scheduling Problems 581 •
Solved Problems 581 • Internet and Student
CD ROM Exercises 583 • Discussion Questions 584
• Critical Thinking Exercise 584 • Active Model
Exercise 584 • Problems 585 • Internet Homework
Contents xix
Problems 589 • Case Study: Payroll Planning, Inc.
589 • Video Case Study: Scheduling at Hard Rock
Cafe 590 • Additional Case Studies 590 •
Bibliography 591 • Internet Resources 591
16. Just in Time and Lean Production
Systems 593
Global Company Profile: Just in Time (JIT) Provides
Competitive Advantage at Green Gear 594
Just in Time and Lean Production 596
Suppliers 597
Goals of JIT Partnerships 598
Concerns of Suppliers 600
JIT Layout 600
Distance Reduction 600
Increased Flexibility 600
Impact on Employees 600
Reduced Space and Inventory 601
Inventory 601
Reduce Variability 601
Reduce Inventory 602
Reduce Lot Sizes 602
Reduce Setup Costs 604
Scheduling 605
Level Schedules 605
Kanban 605
Quality 609
Employee Empowerment 609
Lean Production 609
JIT in Services 611
Summary 612 • Key Terms 612 • Solved Problem
612 • Internet and Student CD ROM Exercises 613
• Discussion Questions 613 • Problems 613 •
Internet Homework Problems 615 • Case Study:
Mutual Insurance Company of Iowa 615 • Case
Study: JIT after the Fire 617 • Additional Case
Studies 617 Bibliography 617• Internet
Resources 618
17. Maintenance and Reliability 619
Global Company Profile: Maintenance and Reliability
Are the Critical Success Factors for NASA s Space
Shuttles 620
The Strategic Importance of Maintenance
and Reliability 622
Reliability 623
Improving Individual Components 623
Providing Redundancx 625
Maintenance 626
Implementing Preventive Maintenance 626
Increasing Repair Capabilities 629
xx Contents
Total Productive Maintenance 630
Techniques for Establishing Maintenance Policies 630
Summary 631 • Key Terms 631 • Using POM for
Windows to Solve Reliability Problems 631 • Solved
Problems 631 • Internet and Student CD ROM
Exercises 632 • Discussion Questions 632 • Critical
Thinking Exercise 633 • Active Model Exercise 633
• Problems 633 • Internet Homework Problems 636
• Case Study: Worldwide Chemical Company 636 •
Additional Case Studies 637 • Bibliography 637 •
Internet Resources 638
Appendices Al
Indices II
1. Statistical Tools for Managers Tl 1
Discrete Probability Distributions Tl 2
Expected Value of a Discrete Probability
Distribution Tl 3
Variance of a Discrete Probability
Distribution Tl 3
Continuous Probability Distributions Tl 4
The Normal Distribution Tl 4
Summary Tl 7 • Key Terms Tl 7 •
Discussion Questions Tl 7 • Problems Tl 7 •
Bibliography TI 8
2. Acceptance Sampling T2 1
Sampling Plans T2 2
Single Sampling T2 2
Double Sampling T2 2
Sequential Sampling T2 2
Operating Characteristic (OC) Curves T2 2
Producer s and Consumer s Risk T2 3
Average Outgoing Quality T2 5
Summary T2 6 • Key Terms T2 6 • Solved
Problem T2 7 • Discussion Questions T2 7 •
Problems T2 7
3. The Simplex Method of Linear
Programming T3 1
Converting the Constraints to Equations T3 2
Setting Up the First Simplex Tableau T3 2
Simplex Solution Procedures T3 4
Summary of Simplex Steps for Maximization
Problems T3 6
Artificial and Surplus Variables T3 7
Solving Minimization Problems T3 7
Summary T3 8 • Key Terms T3 8 • Solved
Problem T3 8 • Discussion Questions T3 8 •
Problems T3 9
4. The MODI and VAM Methods of Solving
Transportation Problems T4 1
MODI Method T4 2
How to Use the MODI Method T4 2
Solving the Arizona Plumbing Problem
with MODI T4 2
Vogel s Approximation Method: Another Way
to Find An Initial Solution T4 4
Discussion Questions T4 8 • Problems T4 8
5. Vehicle Routing and Scheduling T5 1
Introduction T5 2
Service Delivery Example: Meals for ME T5 2
Objectives of Routing and Scheduling Problems T5 2
Characteristics of Routing and Scheduling
Problems T5 3
Classifying Routing and Scheduling Problems T5 3
Solving Routing and Scheduling Problems T5 4
Routing Service Vehicles T5 5
The Traveling Salesman Problem T5 5
Multiple Traveling Salesman Problem T5 8
The Vehicle Routing Problem T5 9
Cluster First, Route Second Approach T5 10
Scheduling Service Vehicles T5 11
The Concurrent Scheduler Approach T5 13
Other Routing and Scheduling Problems T5 13
Summary T5 14 • Key Terms T5 15 • Discussion
Questions T5 15 • Problems T5 15 • Case Study:
Routing and Scheduling of Phlebotomists T5 17 •
Bibliography T5 I7
|
| any_adam_object | 1 |
| author | Heizer, Jay H. 1935- |
| author_GND | (DE-588)129581100 |
| author_facet | Heizer, Jay H. 1935- |
| author_role | aut |
| author_sort | Heizer, Jay H. 1935- |
| author_variant | j h h jh jhh |
| building | Verbundindex |
| bvnumber | BV014782120 |
| callnumber-first | T - Technology |
| callnumber-label | TS155 |
| callnumber-raw | TS155 |
| callnumber-search | TS155 |
| callnumber-sort | TS 3155 |
| callnumber-subject | TS - Manufactures |
| classification_rvk | QP 500 |
| ctrlnum | (OCoLC)50696599 (DE-599)BVBBV014782120 |
| dewey-full | 658.5 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.5 |
| dewey-search | 658.5 |
| dewey-sort | 3658.5 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| edition | 5. ed. |
| format | Book |
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| id | DE-604.BV014782120 |
| illustrated | Illustrated |
| indexdate | 2024-07-09T19:07:07Z |
| institution | BVB |
| isbn | 0131209752 |
| language | English |
| lccn | 2002190979 |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-010006363 |
| oclc_num | 50696599 |
| open_access_boolean | |
| owner | DE-573 |
| owner_facet | DE-573 |
| physical | Getr. Zählung Ill., graph. Darst. 1 CD-ROM (12 cm) |
| publishDate | 2004 |
| publishDateSearch | 2004 |
| publishDateSort | 2004 |
| publisher | Prentice Hall |
| record_format | marc |
| spelling | Heizer, Jay H. 1935- Verfasser (DE-588)129581100 aut Principles of operations management Jay Heizer ; Barry Render 5. ed. Upper Saddle River, NJ Prentice Hall 2004 Getr. Zählung Ill., graph. Darst. 1 CD-ROM (12 cm) txt rdacontent n rdamedia nc rdacarrier Includes bibliographical references and index Productiemanagement gtt Production - Gestion Production management Operations Management (DE-588)4549167-7 gnd rswk-swf Produktion (DE-588)4047347-8 gnd rswk-swf Management (DE-588)4037278-9 gnd rswk-swf Produktion (DE-588)4047347-8 s Management (DE-588)4037278-9 s DE-604 Operations Management (DE-588)4549167-7 s 1\p DE-604 Render, Barry Sonstige oth HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=010006363&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis 1\p cgwrk 20201028 DE-101 https://d-nb.info/provenance/plan#cgwrk |
| spellingShingle | Heizer, Jay H. 1935- Principles of operations management Productiemanagement gtt Production - Gestion Production management Operations Management (DE-588)4549167-7 gnd Produktion (DE-588)4047347-8 gnd Management (DE-588)4037278-9 gnd |
| subject_GND | (DE-588)4549167-7 (DE-588)4047347-8 (DE-588)4037278-9 |
| title | Principles of operations management |
| title_auth | Principles of operations management |
| title_exact_search | Principles of operations management |
| title_full | Principles of operations management Jay Heizer ; Barry Render |
| title_fullStr | Principles of operations management Jay Heizer ; Barry Render |
| title_full_unstemmed | Principles of operations management Jay Heizer ; Barry Render |
| title_short | Principles of operations management |
| title_sort | principles of operations management |
| topic | Productiemanagement gtt Production - Gestion Production management Operations Management (DE-588)4549167-7 gnd Produktion (DE-588)4047347-8 gnd Management (DE-588)4037278-9 gnd |
| topic_facet | Productiemanagement Production - Gestion Production management Operations Management Produktion Management |
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