Implementing digital reference services: setting standards and making it real
Gespeichert in:
| Format: | Buch |
|---|---|
| Sprache: | English |
| Veröffentlicht: |
New York [u.a.]
Neal-Schuman Publ.
2003
|
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | Proceedings of the Third Annual Virtual Reference Desk (VRD) Conference, "Setting Standards and Making It Real," held in Orlando, Florida in November 2001. - Includes bibliographical references and index |
| Beschreibung: | XV, 232 S. graph. Darst. |
| ISBN: | 1555704506 |
Internformat
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Datensatz im Suchindex
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|---|---|
| adam_text | SUB GFITTINGEN 215 809 025 * * 2OOI IMPLEMENTING DIGITAL REFERENCE
SERVICES: SETTING STANDARDS AND MAKING IT REAL EDITED BY R. DAVID LANKES
CHARLES R. MCCLURE MELISSA GROSS JEFFREY POMERANTZ FACET PUBLISHING
TABLE OF CONTENTS LIST OF TABLES VII LIST OF FIGURES IX FOREWORD XI
RIVKAH SASS PREFACE XIII JEFFREY POMERANTZ ACKNOWLEDGMENTS XV
INTRODUCTION 1 R. DAVID LANKES PARTI IDENTIFYING THE NEED FOR DIGITAL
REFERENCE SERVICES OVERVIEW 7 1. ANALYZING E-MAIL REFERENCE SERVICE IN A
MUSEUM LIBRARY: THE EXPERIENCE OF COLONIAL WILLIAMSBURG S JOHN D.
ROCKEFELLER, JR. LIBRARY 9 JULEIGH MUIRHEAD CLARK 2. UNDERSTANDING
GOVERNMENT DIGITAL REFERENCE: THE DOSFAN PARTNERSHIP AT UIC 21 JOHN
SHULER AND LORRI MON PART II MANAGING KEY DIGITAL REFERENCE ISSUES
OVERVIEW 29 3. EXPLORING VIRTUAL REFERENCE: WHAT IT IS AND WHAT IT MAY
BE 31 KWAN-YAU LAM 4. RETHINKING PRIVACY FOR THE VIRTUAL LIBRARY 41
SCOTT D. JOHNSTON III IV IMPLEMENTING DIGITAL REFERENCE SERVICES 5.
EXAMINING THE IMPACT OF DMCA AND UCITA ON ONLINE REFERENCE SERVICE 47
MIN CHOU AND OLIVER ZHOU PARTIH IMPLEMENTING REAL-TIME REFERENCE SERVICE
OVERVIEW 59 6. PROVIDING CHAT REFERENCE SERVICE: A SURVEY OF CURRENT
PRACTICES 61 MATTHEW R. MARSTELLER AND PAUL NEUHAUS 7. TESTING THE ROAD
TO REAL-TIME DIGITAL REFERENCE: PILOT PROJECTS AT THE UNIVERSITY OF
CALIFORNIA, LOS ANGELES 75 ALICE KAWAKANTI PART IV CONCEIVING AND
IMPLEMENTING COLLABORATIVE REFERENCE SERVICES OVERVIEW 83 8. EMERGING
STANDARDS FOR DIGITAL REFERENCE: THE QUESTION INTERCHANGE PROFILE 85 R.
DAVID LANKES 9. IMPLEMENTING KNOWITNOW24X7.NET IN 90 DAYS*OR BUST! 95
BOB CARTERETTE AND SARI FELDNTAN 10. MOVING FROM VIRTUAL TO COOPERATIVE
REFERENCE SERVICE MODELS 103 LORRAINE NORMORE AND PAULA RUMBAUGH 11.
COLLABORATING WITH OUR USERS: EXAMPLES FROM THE EXCELSIOR COLLEGE
VIRTUAL LIBRARY 113 JUDITH SMITH 12. IMPLEMENTING VIRTUAL REFERENCE FOR
OHIOLINK: 79 PEAS IN A POD 123 KATHLEEN M. WEBB AND BELINDA BARR PARTV
USING KEY FINDINGS FROM RESEARCH IN DIGITAL REFERENCE OVERVIEW 135 13.
BUILDING A GENERIC FRAMEWORK FOR VIRTUAL WEB ASSISTANCE: OPAL 137 DAVID
C. BRADBURY AND GEORGINA E PAYNE 14. CREATING A SYSTEM FOR SHARED
INFORMATION AND REFERRAL: THE IMPORTANCE OF ONTOLOGY 149 JEFFREY
POMERANTZ AND JOANNE SILVERSTEIN CONTENTS 15. DISCOVERING A DEFINED
PATH: INFORMATION-SEEKING BEHAVIOR OF USERS AND ONLINE REFERENCE
SERVICES 159 RUI WANG PART VI EVALUATING DIGITAL REFERENCE SERVICE
QUALITY OVERVIEW 169 16. ASSESSING QUALITY IN DIGITAL REFERENCE
SERVICES: AN OVERVIEW OF THE KEY LITERATURE ON DIGITAL REFERENCE 171
MELISSA GROSS, CHARLES R. MCCLURE, R. DAVID LANKES 17. ASSESSING QUALITY
IN DIGITAL REFERENCE SERVICES: PRELIMINARY FINDINGS 185 MELISSA GROSS,
CHARLES R. MCCLURE, R. DAVID LANKES 18. PROVIDING USER-CENTERED
REFERENCE SERVICES: USABILITY IN ACADEMIC LIBRARY E-REFERENCE SITES 195
ADRIAN JOHNSON 19. COMPARING ONLINE LIBRARY AND ASK AN EXPERT SITES
205 JOHN JAEGER AFTERWORD 213 JEFFREY POMERANTZ ABOUT THE EDITORS 215
ABOUT THE CONTRIBUTORS 217 INDEX 223
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| spelling | Implementing digital reference services setting standards and making it real ed. by R. David Lankes ... New York [u.a.] Neal-Schuman Publ. 2003 XV, 232 S. graph. Darst. txt rdacontent n rdamedia nc rdacarrier Proceedings of the Third Annual Virtual Reference Desk (VRD) Conference, "Setting Standards and Making It Real," held in Orlando, Florida in November 2001. - Includes bibliographical references and index Electronic reference services (Libraries) United States Case studies Electronic reference services (Libraries) United States Evaluation Electronic reference services (Libraries) United States Management Library Services United States Congresses Online Systems United States Congresses Elektronische Medien (DE-588)4151918-8 gnd rswk-swf Bibliothek (DE-588)4006439-6 gnd rswk-swf Auskunftsdienst (DE-588)4340792-4 gnd rswk-swf USA USA (DE-588)4078704-7 gnd rswk-swf (DE-588)4522595-3 Fallstudiensammlung gnd-content (DE-588)1071861417 Konferenzschrift gnd-content USA (DE-588)4078704-7 g Bibliothek (DE-588)4006439-6 s Auskunftsdienst (DE-588)4340792-4 s Elektronische Medien (DE-588)4151918-8 s DE-604 Lankes, R. David 1970- Sonstige (DE-588)1052546935 oth Virtual Reference Desk Conference (3rd, 2001, Orlando, Fla.) Sonstige (DE-588)16139353-6 oth GBV Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=009959226&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Implementing digital reference services setting standards and making it real Electronic reference services (Libraries) United States Case studies Electronic reference services (Libraries) United States Evaluation Electronic reference services (Libraries) United States Management Library Services United States Congresses Online Systems United States Congresses Elektronische Medien (DE-588)4151918-8 gnd Bibliothek (DE-588)4006439-6 gnd Auskunftsdienst (DE-588)4340792-4 gnd |
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| title | Implementing digital reference services setting standards and making it real |
| title_auth | Implementing digital reference services setting standards and making it real |
| title_exact_search | Implementing digital reference services setting standards and making it real |
| title_full | Implementing digital reference services setting standards and making it real ed. by R. David Lankes ... |
| title_fullStr | Implementing digital reference services setting standards and making it real ed. by R. David Lankes ... |
| title_full_unstemmed | Implementing digital reference services setting standards and making it real ed. by R. David Lankes ... |
| title_short | Implementing digital reference services |
| title_sort | implementing digital reference services setting standards and making it real |
| title_sub | setting standards and making it real |
| topic | Electronic reference services (Libraries) United States Case studies Electronic reference services (Libraries) United States Evaluation Electronic reference services (Libraries) United States Management Library Services United States Congresses Online Systems United States Congresses Elektronische Medien (DE-588)4151918-8 gnd Bibliothek (DE-588)4006439-6 gnd Auskunftsdienst (DE-588)4340792-4 gnd |
| topic_facet | Electronic reference services (Libraries) United States Case studies Electronic reference services (Libraries) United States Evaluation Electronic reference services (Libraries) United States Management Library Services United States Congresses Online Systems United States Congresses Elektronische Medien Bibliothek Auskunftsdienst USA Fallstudiensammlung Konferenzschrift |
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