Facilities management: towards best practice
Saved in:
| Main Author: | |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
Oxford
Blackwell Science
2003
|
| Edition: | 2. ed. |
| Subjects: | |
| Online Access: | Inhaltsverzeichnis |
| Item Description: | Rev. ed. of: Facilities management / edited by Peter Barrett. 1995. - Includes bibliographical references and index |
| Physical Description: | XVII, 280 S. Ill., graph. Darst. |
| ISBN: | 0632064455 |
Staff View
MARC
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| 250 | |a 2. ed. | ||
| 264 | 1 | |a Oxford |b Blackwell Science |c 2003 | |
| 300 | |a XVII, 280 S. |b Ill., graph. Darst. | ||
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| 500 | |a Rev. ed. of: Facilities management / edited by Peter Barrett. 1995. - Includes bibliographical references and index | ||
| 650 | 7 | |a Facility management |2 gtt | |
| 650 | 4 | |a Facility management | |
| 650 | 4 | |a Real estate management | |
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Record in the Search Index
| _version_ | 1804129409307770880 |
|---|---|
| adam_text | Introduction to the First Edition xi
Introduction to the Second Edition xiii
Acknowledgements xv
Abbreviations xvii
Part 1: Facilities Management Practice 1
1 Current Good Practice in Facilities Management 3
1.1 Introduction 3
1.1.1 Scope of the chapter 3
1.1.2 Summary of the different sections 3
1.1.3 How to use this chapter 4
1.2 Facilities Management Models 4
1.2.1 Context 4
1.2.2 Office manager model 4
1.2.3 Single site model 5
1.2.4 Localised sites model 6
1.2.5 Multiple sites model 6
1.2.6 International model 7
1.2.7 Public sector model 7
1.3 Case Studies 8
1.3.1 Overview _.,„ .......... 8
1.3.2 Office manager example .• ... , , .^ 8
1.3.3 Single site example 1 I ¦ ., * r 10
1.3.4 Single site example 2 { .. ^ . 15
1.3.5 Localised sites example }..¦¦¦¦.,. , , 19
1.3.6 Multiple sites example 1 f ; , V .• 23
1.3.7 Multiple sites example 2 ¦,*:¦¦ 30
1.3.8 Public sector example 1 * v ,.. „. !!., 35
1.3.9 Public sector example 2 39
1.4 Facilities Management Systems 45
1.4.1 Overview 45
1.4.2 Case study findings 45
1.4.3 Facilities management structure 46
1.4.4 Management of facilities management services 49
v
vi Contents
1.4.5 Meeting current core business needs 50
1.4.6 Facilities management and external influences 51
1.5 Generic Model 52
1.6 References 55
2 Improving Facilities Management Performance 57
2.1 Introduction 57
2.1.1 Context 57
2.1.2 Overview 57
2.1.3 Summary of the different sections 58
2.2 Client Perception of Facilities Management Services 58
2.2.1 Context 58
2.2.2 The nature of professional service quality 58
2.3 Stimulating and Sustaining Improvements 61
2.3.1 General approach 61
2.3.2 Supple systems 62
2.4 Strategic Facilities Management 68
2.4.1 Possible relationships between facilities
management and strategic planning 68
2.4.2 Factors preventing inclusion of facilities
management in strategic planning 70
2.4.3 Facilities strategy 71
2.5 Learning Organisations 78
2.5.1 Context 78
2.5.2 Individual learning 78
2.5.3 Team learning 81
2.6 Summary and Interactions 85
2.7 References 86
Appendix: Current Models of Learning Organisations 87
Part 2: Key Facilities Management Issues 91
3 User Needs Evaluation 93
3.1 Introduction 93
3.1.1 Aims 93
3.1.2 Context 93
3.1.3 Summary of the different sections 94
3.2 The Relationship Between the Facilities Management
Function and User Needs Evaluation 95
3.2.1 Aims 96
3.2.2 The importance of the design of buildings 96
3.2.3 Value of user knowledge/involvement 97
3.2.4 The importance of building appraisals
for organisations 98
3.2.5 Facilities management and building appraisals 98
3.2.6 Uses and benefits of building appraisals 99
Contents vii
3.3 Briefing 100
3.3.1 Aims 100
3.3.2 The importance of briefing 101
3.3.3 Empowering clients and appropriate user
involvement 102
3.3.4 Managing the project dynamics and
appropriate team building 105
3.3.5 Using appropriate visualisation techniques 107
3.3.6 Management of the briefing process 109
3.3.7 Information required during the briefing process 114
3.4 Post Occupancy Evaluation (POE) 119
3.4.1 Aims 119
3.4.2 Building evaluation systems 120
3.4.3 POE methods 120
3.5 Data Collection: Methods, Analysis and Presentation 130
3.5.1 Aims 130
3.5.2 Context 130
3.5.3 Data collection methods 131
3.5.4 Data analysis 137
3.5.5 Presentation techniques 137
3.6 References 138
Appendix: Post Occupancy Evaluation Data Sheets 139
4 Procurement 143
4.1 Introduction 143
4.1.1 Aims 143
4.1.2 Context 143
4.1.3 Procurement of supplier organisations 144
4.2 Understanding Outsourcing in a Facilities
Management Context 146
4.2.1 Aims 146
4.2.2 Concept 146
4.2.3 The scope and scale of outsourcing 147
4.2.4 Grouping of facilities management contracts 151
4.2.5 User s outsourcing potential 153
4.3 Beyond Core Business 154
4.3.1 Aims 154
4.3.2 Core business 154
4.4 Facilities Management Resource Decision Making 157
4.4.1 Aims 157
4.4.2 The shortcomings of the intuitive approach 157
4.4.3 Primary advantages and disadvantages of
outsourcing 158
4.4.4 Secondary driving and constraining forces 161
4.4.5 Determining the user s environment towards
facilities management resourcing 164
viii Contents
4.5 Summary 167
4.6 References 168
Appendix: Description of Case Study Organisations 168
Case Study 1 168
Case Study 2 169
5 Computer based Information Systems 171
5.1 Introduction 171
5.1.1 Scope of the chapter 171
5.1.2 Summary of the different sections 171
5.2 Information, Information Technology and Information
Systems in Facilities Management 172
5.2.1 Computer based information systems: What
are they and why are they important? 172
5.2.2 Information technology: What is its relationship
to information systems? 173
5.2.3 Information technology: How has it been
applied to the facilities management function? 174
5.2.4 The organisational context of information:
What type of information is required by the
facilities manager? 175
5.2.5 Computer based information systems: How
can they be developed? 176
5.3 The Development of Computer based
Information Systems 176
5.3.1 Introduction 176
5.3.2 The project team 177
5.3.3 Stage 1: System definition and outline 178
5.3.4 Stage 2: System development 180
5.3.5 Stage 3: System implementation 186
5.3.6 Stage 4: System maintenance and learning 187
Part 3: Enabling Capabilities 195
6 Managing People Through Change 197
6.1 Introduction 197
6.1.1 The changing face of the work environment 197
6.1.2 Putting the human element into change 197
6.1.3 Managing people through change objectives 199
6.1.4 Organisation development approach to
managing people through change 200
6.1.5 The role of the facilities manager within the
change process 201
6.1.6 Chapter aim and structure 201
6.2 Stage 1: How to Get the Change Process Started 203
6.2.1 Stage objectives 203
Contents ix
6.2.2 Stage rationale and context 203
6.2.3 Tasks 204
6.2.4 Tools 205
6.2.5 Input 207
6.2.6 Output 207
6.3 Stage 2: How to Collect Information for
the Change Project 211
6.3.1 Stage objective 211
6.3.2 Stage rationale and context 211
6.3.3 Task 212
6.3.4 Tools 212
6.3.5 Input 213
6.3.6 Output 213
6.4 Stage 3: How to Develop an Action Plan 216
6.4.1 Stage objectives 216
6.4.2 Stage rationale and context 216
6.4.3 Tasks 217
6.4.4 Tools 217
6.4.5 Input 218
6.4.6 Output 219
6.5 Stage 4: How to Implement and Evaluate
the Change Project 221
6.5.1 Stage objectives 221
6.5.2 Stage rationale and context 221
6.5.3 Tasks 223
6.5.4 Tools 223
6.5.5 Input 223
6.5.6 Output 223
6.6 Concluding Remarks 224
6.7 Reference 225
7 Decision Making 227
7.1 Introduction 227
7.1.1 The importance of decision making 227
7.1.2 The myth and reality of decision making 227
7.1.3 The need to rationalise the decision making
process 228
7.1.4 The decision making process 229
7.1.5 Chapter structure 230
7.2 Stage 1: Exploration of the Nature of the Problem 231
7.2.1 Introduction 231
7.2.2 Step 1: Sense problem 231
7.2.3 Step 2: Set initial objectives 234
7.2.4 Step 3: Identify problem characteristics 236
7.2.5 Step 4: Establish decision making group 239
7.2.6 Step 5: Establish decision making process plan 242
x Contents
73 Stage 2: Generation of Possible Solutions 246
7.3.1 Introduction 246
7.3.2 Step 1: Collection and analysis of information 247
7.3.3 Step 2: Apply creative solution generation
techniques 248
7.4 Stage 3: Choosing Among Possible Solutions 253
7.4.1 Introduction 253
7.4.2 Step 1: Identify evaluation criteria 253
7.4.3 Step 1A: Apply decision rule 256
7.4.4 Step 2: Test feasibility 257
7.4.5 Step 3: Test acceptability 259
7.4.6 Step 4: Test vulnerability 261
7.4.7 Step 5: Choose solution 263
7.4.8 How to implement, follow up and control a
decision 264
7.5 Conclusion 274
7.6 References 275
Further Reading 277
Index 279
|
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| spelling | Barrett, Peter 1957- Verfasser (DE-588)120081350 aut Facilities management towards best practice Peter Barrett & David Baldry Facilities management 2. ed. Oxford Blackwell Science 2003 XVII, 280 S. Ill., graph. Darst. txt rdacontent n rdamedia nc rdacarrier Rev. ed. of: Facilities management / edited by Peter Barrett. 1995. - Includes bibliographical references and index Facility management gtt Facility management Real estate management Facility-Management (DE-588)4372194-1 gnd rswk-swf Facility-Management (DE-588)4372194-1 s DE-604 Baldry, David Sonstige oth HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=009945319&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Barrett, Peter 1957- Facilities management towards best practice Facility management gtt Facility management Real estate management Facility-Management (DE-588)4372194-1 gnd |
| subject_GND | (DE-588)4372194-1 |
| title | Facilities management towards best practice |
| title_alt | Facilities management |
| title_auth | Facilities management towards best practice |
| title_exact_search | Facilities management towards best practice |
| title_full | Facilities management towards best practice Peter Barrett & David Baldry |
| title_fullStr | Facilities management towards best practice Peter Barrett & David Baldry |
| title_full_unstemmed | Facilities management towards best practice Peter Barrett & David Baldry |
| title_short | Facilities management |
| title_sort | facilities management towards best practice |
| title_sub | towards best practice |
| topic | Facility management gtt Facility management Real estate management Facility-Management (DE-588)4372194-1 gnd |
| topic_facet | Facility management Real estate management Facility-Management |
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