Outsourcing, insourcing and IT for enterprise management:
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
New York
Palgrave Macmillan
2003
|
| Ausgabe: | 1. publ. |
| Schlagworte: | |
| Online-Zugang: | Publisher description Inhaltsverzeichnis |
| Beschreibung: | Includes bibliographical references (p. 332-335) and index |
| Beschreibung: | XII, 339 S. graph. Darst. |
| ISBN: | 140390345X |
Internformat
MARC
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| 100 | 1 | |a Chorafas, Dimitris N. |d 1926-2014 |e Verfasser |0 (DE-588)107941961 |4 aut | |
| 245 | 1 | 0 | |a Outsourcing, insourcing and IT for enterprise management |c Dimitris Chorafas |
| 250 | |a 1. publ. | ||
| 264 | 1 | |a New York |b Palgrave Macmillan |c 2003 | |
| 300 | |a XII, 339 S. |b graph. Darst. | ||
| 336 | |b txt |2 rdacontent | ||
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| 338 | |b nc |2 rdacarrier | ||
| 500 | |a Includes bibliographical references (p. 332-335) and index | ||
| 650 | 7 | |a Commerce électronique |2 ram | |
| 650 | 7 | |a Gestion d'entreprise - Systèmes d'information |2 ram | |
| 650 | 7 | |a Technologie de l'information |2 ram | |
| 650 | 7 | |a Échange électronique d'information |2 ram | |
| 650 | 0 | 7 | |a Management |0 (DE-588)4037278-9 |2 gnd |9 rswk-swf |
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Datensatz im Suchindex
| _version_ | 1804129370979172352 |
|---|---|
| adam_text | Contents
Preface ix
List of Abbreviations xii
Part I Risk and Reward in the Economy of the Twenty first Century
1 Enterprise Management in the Economy of the Twenty first Century 3
1 Introduction 3
2 Definition of outsourcing and insourcing 5
3 The search for higher return in the new economy 9
4 The modern company is the network 13
5 Knowledge companies and supply chains 17
6 Business markets, consumer markets and the new economy 20
2 Outsourcing, Insourcing and Leveraging Business Operations 25
1 Introduction 25
2 Virtual companies and the sense of strategic outsourcing 26
3 Learning how to apply the practice of outsourcing 30
4 Outsourcing can focus on quality of service only when the deal is
thoroughly planned 34
5 Outsourcing done for uplifting the balance sheet 39
6 Establishing the reasons for outsourcing and sorting out priorities 44
3 Operational Risk with Outsourcing and Insourcing 49
1 Introduction 49
2 Operational risk control in a service economy 51
3 How to play safe with operational risks from outsourcing 56
4 Measurement of operational risk through use of operating
characteristics curves 59
5 Operational risks which require steady qualitative evaluation 64
6 Understanding the evolution of operational risk control policies
and practices 68
4 Supply Chain Integration and the Management of Time; What
Outsourcing Should Learn from the Internet 71
1 Introduction 71
2 The shift in paradigm with online supply chain 73
3 Living and working in Internet time 75
4 Fast flow mechanisms and dynamic pricing help in changing
our culture 80
; 5 Client base, brand loyalty, and the security challenge 83
I
vi Contents
6 The management of technology requires clear objectives
and lots of know how 87
7 Understanding and avoiding the common hype about
websites 91
Part II What s the Value Differentiation with Outsourcing and
Insourcing?
5 Being in Charge of Outsourcing Agreements 97
1 Introduction 97
2 Satisfaction and dissatisfaction with outsourcing agreements 99
3 Evaluating benefits and selecting contractual norms 102
4 Potential efficiencies and inefficiencies with outsourcing 106
5 Service level agreements with insourcers 109
6 Beware of outsourcing deals that turn sour 113
7 The JP Morgan example: an entity may be both outsourcer
and insourcer 116
6 Can We Leverage R D and Engineering through Outsourcing? 120
1 Introduction 120
2 Innovation is basic to every strategic plan 122
3 How Charles Kettering characterised the process of innovation 127
4 Acquisitions and development. Risks associated to outsourcing 130
5 Multisourcing design tools and being aware of pitfalls with
linear thinking 133
6 Project management. Is it wise to outsource it? 136
7 Meeting the challenge of design reviews 139
7 What It Takes to Outsource the Pattern of Production 143
1 Introduction 143
2 Markets, products and the manufacturing industry 146
3 Doing away with wrong ideas about production and
outsourcing 149
j 4 The changing face of production: cell based manufacturing
and offshore outsourcing 154
5 Both outsourcing approaches and inhouse solutions must be
foolproof 157
6 The changing pattern of production and the role of services 161
, 8 Outsourcing Information Technology and Managing
IT Operational Risks 166
1 Introduction 166
2 The role of information technology in expanding the frontiers
of globalisation 168
3 Outsourcing the services of IT professionals and their wares 173
Contents vii
4 Using the Web for outsourcing 176
5 An outsourcing insourcing partnership must satisfy several
prerequisites 181
6 Operational risk and the interruption of business continuity
at Cantor Fitzgerald 184
Part III Advantages To Be Gained from Better Organisation and
High grade Personnel
9 The Prerequisite of Rigorous Organisation Studies 191
1 Introduction 191
2 Organisational studies, business objectives and span of control 192
3 Business continuity and other organisational responsibilities 197
4 Information technology investments and organisational change 202
5 Killing inertia and bureaucracy through better organisation 206
6 Why cutting organisational fat can be a rewarding exercise 209
7 Can outsourcing improve the efficiency of the organisation? 212
10 Personal Characteristics and Cognitive Complexity
Required by the New Technologies 215
1 Introduction 215
2 Both an analytical mind and a doer s personality are
important to success 216
3 Background reasons for personality traits and cognitive
complexity 220
4 Creativity, awareness and the saturation of input output
channels 225
5 A company s growth, maturity, recovery and decay depend
on the personality characteristics of its people 229
6 Interpreting the results of qualitative measurement of
personality traits 233
11 Globalisation Needs Coals, Better Education and Life long Learning 241
1 Introduction 241
2 Work environment and the challenge of staffing 242
3 Knowledge, paths of learning and the new economy 246
4 The shortfall of trained technologists 250
5 The new economy and the effect of the Internet on learning 254
6 Appreciating the role of Internet based learning 257
PART IV Cost Control Helps the Bottom Line of Outsourcing
i 12 Extending Our Company s System of Cost Control to the Insourcer 265
1 Introduction 265
2 Standard costs and the measures needed for cost control 266
viii Contents
3 Profit centres, cost centres and the insourcer 271
4 The crucial role of overheads in financial results 275
5 Why cost control is a very serious business 281
6 Sharp and steady cost control separates the good insourcer
from the rotten 286
13 Innovation and Cost Control in Information Technology through
Re engineering 290
1 Introduction 290
2 Re engineering helps in promoting innovation and in improving
efficiency 292
3 Without appropriate testing, re engineering and downsizing
are in no way sure bets 295
4 The budget for outsourcing and for re engineering must be tight 299
5 Cost awareness improves the strategic advantages gained
with computer systems 302
6 Charge backs and the auditing of IT applications 305
14 Return on Investment and IT s Impact on Outsourcing Agreements 309
1 Introduction 309
2 Assistance in innovation and benefits from fast response time 311
3 The need for increasing management s awareness of return on
investment 316
4 Structural change is one of the channels of return on
investment 319
5 Infrastructural interdependencies with IT outsourcing 322
6 The synergy between return on investment and streamlined
organisational solutions 325
Epilogue 330
Notes 332
Index 336
|
| any_adam_object | 1 |
| author | Chorafas, Dimitris N. 1926-2014 |
| author_GND | (DE-588)107941961 |
| author_facet | Chorafas, Dimitris N. 1926-2014 |
| author_role | aut |
| author_sort | Chorafas, Dimitris N. 1926-2014 |
| author_variant | d n c dn dnc |
| building | Verbundindex |
| bvnumber | BV014595813 |
| ctrlnum | (OCoLC)492861993 (DE-599)BVBBV014595813 |
| dewey-full | 658.4038 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.403 8 |
| dewey-search | 658.403 8 |
| dewey-sort | 3658.403 18 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| edition | 1. publ. |
| format | Book |
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| id | DE-604.BV014595813 |
| illustrated | Illustrated |
| indexdate | 2024-07-09T19:04:04Z |
| institution | BVB |
| isbn | 140390345X |
| language | English |
| lccn | 2002030703 |
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| oclc_num | 492861993 |
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| physical | XII, 339 S. graph. Darst. |
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| spelling | Chorafas, Dimitris N. 1926-2014 Verfasser (DE-588)107941961 aut Outsourcing, insourcing and IT for enterprise management Dimitris Chorafas 1. publ. New York Palgrave Macmillan 2003 XII, 339 S. graph. Darst. txt rdacontent n rdamedia nc rdacarrier Includes bibliographical references (p. 332-335) and index Commerce électronique ram Gestion d'entreprise - Systèmes d'information ram Technologie de l'information ram Échange électronique d'information ram Management (DE-588)4037278-9 gnd rswk-swf Outsourcing (DE-588)4127582-2 gnd rswk-swf Informationstechnik (DE-588)4026926-7 gnd rswk-swf Outsourcing (DE-588)4127582-2 s Informationstechnik (DE-588)4026926-7 s Management (DE-588)4037278-9 s DE-604 http://www.loc.gov/catdir/description/hol031/2002030703.html Publisher description HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=009920595&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Chorafas, Dimitris N. 1926-2014 Outsourcing, insourcing and IT for enterprise management Commerce électronique ram Gestion d'entreprise - Systèmes d'information ram Technologie de l'information ram Échange électronique d'information ram Management (DE-588)4037278-9 gnd Outsourcing (DE-588)4127582-2 gnd Informationstechnik (DE-588)4026926-7 gnd |
| subject_GND | (DE-588)4037278-9 (DE-588)4127582-2 (DE-588)4026926-7 |
| title | Outsourcing, insourcing and IT for enterprise management |
| title_auth | Outsourcing, insourcing and IT for enterprise management |
| title_exact_search | Outsourcing, insourcing and IT for enterprise management |
| title_full | Outsourcing, insourcing and IT for enterprise management Dimitris Chorafas |
| title_fullStr | Outsourcing, insourcing and IT for enterprise management Dimitris Chorafas |
| title_full_unstemmed | Outsourcing, insourcing and IT for enterprise management Dimitris Chorafas |
| title_short | Outsourcing, insourcing and IT for enterprise management |
| title_sort | outsourcing insourcing and it for enterprise management |
| topic | Commerce électronique ram Gestion d'entreprise - Systèmes d'information ram Technologie de l'information ram Échange électronique d'information ram Management (DE-588)4037278-9 gnd Outsourcing (DE-588)4127582-2 gnd Informationstechnik (DE-588)4026926-7 gnd |
| topic_facet | Commerce électronique Gestion d'entreprise - Systèmes d'information Technologie de l'information Échange électronique d'information Management Outsourcing Informationstechnik |
| url | http://www.loc.gov/catdir/description/hol031/2002030703.html http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=009920595&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
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