Managing human behavior in public & nonprofit organizations:
Gespeichert in:
| Hauptverfasser: | , , |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
Thousand Oaks [u.a.]
Sage Publ.
2002
|
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | XV, 456 S.: Ill. |
| ISBN: | 0761924744 0761920722 |
Internformat
MARC
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| 245 | 1 | 0 | |a Managing human behavior in public & nonprofit organizations |c Robert B. Denhardt ; Janet Vinzant Denhardt ; Maria P. Aritigueta |
| 264 | 1 | |a Thousand Oaks [u.a.] |b Sage Publ. |c 2002 | |
| 300 | |a XV, 456 S.: Ill. | ||
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Datensatz im Suchindex
| _version_ | 1804129360059301888 |
|---|---|
| adam_text | Contents
Preface xiii
CHAPTER 1: ORGANIZATIONAL BEHAVIOR AS A WAY
OF THINKING AND ACTING 1
The Roots of Organizational Behavior 9
Some Early History 10
Values and Assumptions of Organizational Behavior 13
Themes and Purposes of This Book 15
CHAPTER 2: KNOWING AND MANAGING YOURSELF 19
Where Do We Begin? 20
Life Experiences 20
Your Lifeline 21
Ways of Thinking 22
Improving Your Sense of Self 24
The Power of Vision 24
Assessing Yourself 25
Ways of Acting 31
Thinking In Action 33
Increasing Self Knowledge 33
A Vision Statement 33
Laura s Dilemma 34
CHAPTER 3: FOSTERING CREATIVITY 57
Where Do We Begin? 58
Ways of Thinking 59
Characteristics of Creative Individuals 60
Conceptual Skills and Abilities 61
Creativity as Behavior 61
Creativity as a Process 62
An Integrated Perspective on Creativity 62
Why Do We Need Creativity in Public Organizations? 63
The Creative Process 64
Roles in the Creative Process 66
Impediments to Creativity 68
Defining the Problem Incorrectly 68
Judging Ideas too Quickly 69
Stopping at the First Acceptable Idea 69
Lack of Support 69
Other Ways of Thwarting Creativity 70
Fostering Creativity in Organizations 70
Challenging Work 71
Supportive Supervision 72
Organizational and Work Group Culture 72
Workload Pressures and Resources 73
Fostering Creativity—Putting It All Together 74
Techniques for Improving Creativity 74
The Idea Box or Matrix Analysis 74
Synectics 75
Mindmapping 77
Enhancing Your Personal Creativity 77
Ways of Acting 79
Thinking in Action 82
Mindmapping Exercise 82
Using Analogies 83
A Creativity Challenge 83
CHAPTER 4: MANAGING STRESS 89
Where Do We Begin? 91
Symptoms of Stress 91
Stress Inventory 92
Sources of Stress 94
Coping With Stress 95
Ways of Thinking 96
The Consequences and Costs of Stress 98
Stress: Good, Bad, and Ugly 99
Sources of Stress on the Job 100
Interpersonal Relationships 101
Role Ambiguity and Conflict 101
Workload 102
Intrinsic Nature of the Work 102
Working Conditions 103
Organizational Environment 103
Home to Work and Back 103
Coping With and Managing Stress 104
Lifestyle Adjustments 105
Attitude Adjustment 106
Social Support 107
Taking Control of Your Time 108
Job Redesign 109
Other Organizational Factors 110
Ways of Acting 112
Thinking in Action 114
Distress at DES 114
Life Balance Exercise 116
CHAPTER 5: DECISION MAKING 121
Where Do We Begin ? 124
Generating Alternatives 124
The Horse Grooming Case 124
Ways of Thinking 126
Models of Decision Making 126
The Rational Model 12 7
The Organizational Process Model 130
The Governmental Politics Model 132
Who Should Be Involved ? 135
What Techniques Are Available to Assist You? 137
Focus Groups 137
Brainstorming 139
Cost Benefit and Cost Effectiveness Analysis 140
Nominal Group Technique 141
Logic Models 142
Summary 142
Ways of Acting 144
Thinking in Action 145
A Decision Making Framework 145
Community Health Needs 146
Using the Decision Tree for Levels of Participation 147
CHAPTER 6: MOTIVATING YOURSELF AND OTHERS 151
Where Do We Begin? 155
What Motivates You Now? 155
What Will Motivate You in the Future? 156
Ways of Thinking 156
What Is Motivation ? 156
Changing Perspectives on Motivation 158
Need Theories 158
Expectancy Theories 162
Goal Setting Theories 164
Equity Theories 165
Reinforcement, Reward, and Punishment 166
Participation as a Motivator 167
Motivation and Life Stages 167
Public Service Motivation 168
Anti Motivation Theories 169
Ways of Acting 170
Thinking in Action 174
SOS in DHS: A Problem of Motivation 174
Staying Motivated 175
CHAPTER 7: LEADERSHIP IN PUBLIC ORGANIZATIONS 181
Where Do We Begin? 183
What Makes a Good Leader? 184
What Is Your Leadership Style? 185
Ways of Thinking 186
Traditional Approaches to Leadership 187
The Trait Approach 187
Leadership Styles 188
The Context of Leadership 190
Contemporary Approaches to Leadership 195
From Traits, to Skills, to Strategies 195
The Transformational Approach 199
Transforming Organizations 202
Values Based Leadership 205
Leadership in the Public Service 206
Leadership in the Policy Process 207
Leadership in Public Agencies 209
Some Concluding Notes 210
Ways of Acting 211
Thinking in Action 213
Developing a Leadership Autobiography 213
A Debate Topic 213
Transactional Versus Transformational Leadership 214
Assessing Your Leadership Style 215
CHAPTER 8: POWER AND ORGANIZATIONAL POLITICS 221
Where Do We Begin? 222
Ways of Thinking 224
Early Voices 224
Changing Perspectives on Workers and Organizations 227
Questioning Power and Authority 228
Sources of Power 230
Legitimate Power 231
Reward Power 231
Coercive Power 232
Referent Power 232
Expert Power 233
Recognizing Power and Organizational Politics 234
Balancing Power 236
Structural Aspects of Power 238
Is Power a Positive Force or a Destructive Force? 239
Managing Power and Organizational Politics 241
Empowerment: More Than Delegation 243
Power and the Public Service 245
Ways of Acting 246
Thinking in Action 249
Politics and MBO: A Case Study 250
Observing Organizational Politics 251
CHAPTER 9: COMMUNICATING EFFECTIVELY WITH OTHERS 255
Where Do We Begin? 261
Ways of Thinking 262
Improving Interpersonal Communication 262
Barriers to Effective Communication 262
Supportive Communication 266
Speaking 269
Persuasive Communication 270
Active Listening 271
Nonverbal Communication 275
Electronic Communication 277
Specialized Forms of Communication 279
Personal Counseling 279
Conducting Effective Meetings 280
Writing Memos, Reports, and Proposals 282
Ways of Acting 285
Thinking in Action 287
An Exercise in Supportive Communication 287
Turmoil in the Community Development Department 288
One Way Communication Versus Two Way Communication 289
Trends in Electronic Communication 291
CHAPTER 10: WORKING IN GROUPS AND TEAMS 295
Where Do We Begin? 298
Assessing Team Performance 298
Getting to Know Your Team 299
Team Agreements 302
Ways of Thinking 303
Types of Teams 305
Implementing Teams 307
Team Effectiveness 309
Measuring Team Effectiveness 312
Individual Styles and Team Development 315
The Forming Stage 316
The Conforming Stage 317
The Storming Stage 317
The Performing Stage 319
Ways of Acting 319
Thinking in Action 321
A Team Building Exercise 321
The Case of Guard Uniforms 322
Relocating a State Reformatory School 323
CHAPTER 11: MANAGING CONFLICT 327
Where Do We Begin? 330
How Do You Behave During Conflict? 330
How Do Relationships Affect Conflict? 331
Ways of Thinking 331
Theories of Conflict 333
Systems Theory 333
Attribution Theory 334
Social Exchange Theory 334
Sources of Conflict 335
Stages of Conflict 336
Strategies for Negotiation and Conflict Management 339
Conflict and the Public Sector 343
Ways of Acting 345
Thinking in Action 347
Asking Questions 347
Individual Needs 348
Budget Surplus Case Study 348
Parks and Recreation Case Study * 349
CHAPTER 12: ORGANIZATIONAL CHANGE 353
Where Do We Begin? 356
To Change or Not to Change? 356
Your Orientation Toward Change 357
Discussing Your Experiences With Change 358
Ways of Thinking 358
Approaches to Understanding Change 358
Classic Approaches 358
Organizational Culture 360
Open Systems and Organizational Learning 363
Approaches to Bringing About Change 368
Change Through Management Action or Reorganization 368
Organization Development 371
The Management of Change 375
Steps in Organizational Transformations 376
Change and Innovation in Public Organizations 377
A Final Note on Personal Change 380
Ways of Acting 381
Thinking in Action 383
Reasoning Processes in Organizational Change 383
Leading Change in Local Government 385
CHAPTER 13: REPRESENTING THE ORGANIZATION
ON THE OUTSIDE 391
Where Do We Begin? 393
Networks and Relationships 393
Working With the Media 394
Ways of Thinking 395
The Traditional Skills of External Relations 396
Developing Effective Relations With the Legislature 396
Working With the Media 399
Making Effective Presentations 403
The New Skills of External Relations 405
Listening to Citizens, Clients, and Customers 405
Involving Citizens in the Work of Government 410
Collaborating With Others 413
Ways of Acting 416
Thinking in Action 417
Improving Relationships With the Legislature 417
Improving Service Quality 418
Community Involvement in Changing Priorities 418
CHAPTER 14: MANAGING BEHAVIOR IN THE PUBLIC INTEREST 423
Exploring Diversity and Multiculturalism 424
Learning Cultural Awareness 426
Increasing Cultural Competence 426
The Ethics of Managing Change 429
The New Public Service 434
Conclusion 440
Index 443
About the Authors 455
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| id | DE-604.BV014582958 |
| illustrated | Not Illustrated |
| indexdate | 2024-07-09T19:03:54Z |
| institution | BVB |
| isbn | 0761924744 0761920722 |
| language | English |
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| spelling | Denhardt, Robert B. Verfasser aut Managing human behavior in public & nonprofit organizations Robert B. Denhardt ; Janet Vinzant Denhardt ; Maria P. Aritigueta Thousand Oaks [u.a.] Sage Publ. 2002 XV, 456 S.: Ill. txt rdacontent n rdamedia nc rdacarrier Niet-commerciële organisaties gtt Organisatiegedrag gtt Overheidsmanagement gtt Nonprofit organizations Management Organizational behavior Public administration Gemeinnützige Organisation (DE-588)4251871-4 gnd rswk-swf Führung (DE-588)4018776-7 gnd rswk-swf Gemeinnützige Organisation (DE-588)4251871-4 s Führung (DE-588)4018776-7 s DE-604 Denhardt, Janet Vinzant Verfasser aut Aristigueta, Maria P. 1956- Verfasser (DE-588)173629032 aut HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=009913915&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Denhardt, Robert B. Denhardt, Janet Vinzant Aristigueta, Maria P. 1956- Managing human behavior in public & nonprofit organizations Niet-commerciële organisaties gtt Organisatiegedrag gtt Overheidsmanagement gtt Nonprofit organizations Management Organizational behavior Public administration Gemeinnützige Organisation (DE-588)4251871-4 gnd Führung (DE-588)4018776-7 gnd |
| subject_GND | (DE-588)4251871-4 (DE-588)4018776-7 |
| title | Managing human behavior in public & nonprofit organizations |
| title_auth | Managing human behavior in public & nonprofit organizations |
| title_exact_search | Managing human behavior in public & nonprofit organizations |
| title_full | Managing human behavior in public & nonprofit organizations Robert B. Denhardt ; Janet Vinzant Denhardt ; Maria P. Aritigueta |
| title_fullStr | Managing human behavior in public & nonprofit organizations Robert B. Denhardt ; Janet Vinzant Denhardt ; Maria P. Aritigueta |
| title_full_unstemmed | Managing human behavior in public & nonprofit organizations Robert B. Denhardt ; Janet Vinzant Denhardt ; Maria P. Aritigueta |
| title_short | Managing human behavior in public & nonprofit organizations |
| title_sort | managing human behavior in public nonprofit organizations |
| topic | Niet-commerciële organisaties gtt Organisatiegedrag gtt Overheidsmanagement gtt Nonprofit organizations Management Organizational behavior Public administration Gemeinnützige Organisation (DE-588)4251871-4 gnd Führung (DE-588)4018776-7 gnd |
| topic_facet | Niet-commerciële organisaties Organisatiegedrag Overheidsmanagement Nonprofit organizations Management Organizational behavior Public administration Gemeinnützige Organisation Führung |
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