Business information systems: technology, development, and management for the e-business
Saved in:
| Format: | Book |
|---|---|
| Language: | English |
| Published: |
Harlow [u.a.]
Pearson Education
2003
|
| Edition: | 2. ed. |
| Subjects: | |
| Online Access: | Inhaltsverzeichnis |
| Physical Description: | XVIII, 736 S. Ill., graph. Darst. |
| ISBN: | 027365540X |
Staff View
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Record in the Search Index
| _version_ | 1804129288866234368 |
|---|---|
| adam_text | Preface xi
Guided tour xx
Plan of the book xxii
About the authors xxiii
Acknowledgements xxv
Publisher s acknowledgements xxvi
Chapter 1 Basic concepts understanding information 3
Chapter 2 Basic concepts an introduction to business information systems 36
Chapter 3 Hardware 63
Chapter 4 Software 108
Chapter 5 Networks, telecommunications and the Internet 160
Chapter 6 E business applications 218
Chapter 7 An introduction to acquiring and developing BIS 285
Chapter 8 Initiating systems development 318
Chapter 9 BIS project management 346
Chapter 10 Systems analysis 380
Chapter 11 Systems design 423
Chapter 12 Systems build, implementation and maintenance 480
Chapter 13 BIS strategy 513
Chapter 14 Managing e business 568
Chapter 15 Managing information security 612
Chapter 16 End user computing providing end user services 641
Chapter 17 Ethical, legal and moral constraints on information systems 662
Glossary 696
Index 727
Preface xi
Guided tour xx
Plan of the book xxii
About the authors xxiii
Acknowledgements xxv
Publisher s acknowledgements xxvi
1 Basic concepts understanding information 3 |
Learning objectives I Management issues 3 |
Links to other chapters 4 !
Introduction 4 j
Data and information 4 j
Creating information 6 I
Case study 1.1: Boots Insight team analyse computer j
data 9 j
Qualities of information 12 i
The business environment 14 j
Managerial decision making 16 i
Case study 1.2: The impact of agents on corporate ;
intelligence 21 j
Focus on knowledge management 28 i
Mini case study: Novartis select Autonomy for j
Knowledge Management 31 j
Summary 32 j
Exercises 32 j
References I Further reading I Web links 34 i
2 Basic concepts an introduction to business |
information systems 36
Learning objectives I Management issues 36 j
Links to other chapters 37 :
Introduction 37 •
Introduction to systems 37 i
Different types of systems 42 ;
Business information systems 43 j
Resources that support BIS 44 j
Categories of business information system 46 ;
BIS and strategic advantage 47 j
Case study 2.1: Battle of the e grocers 48 j
Case study 2.2: SMEs use e commerce for competitive j
advantage 56 j
Mini case study: Capital One develop information j
leadership 56 j
: Summary 58
I Exercises 59
I References / Further reading / Web links 61
I 3 Hardware 63
; Learning objectives I Management issues 63
I Links to other chapters 64
; Introduction 64
; Components of a computer system 64
i Major categories of computers 66
I Types of microcomputers 69
i Mini case study: Panalpina use network computers
i to reduce costs 71
I Case study 3.1: Network computers 72
i Input devices 73
i Mini case study: Optical mark recognition 75
i Selecting input devices 77
I Case study 3.2: Document image processing at
| Royal Sun Alliance 79
Output devices 79
Selecting output devices 82
Focus on printers 83
Storage devices 86
Selecting storage devices 92
Processors 94
Other components of a personal computer 96
Focus on managing technological change 99
Hardware for networks and communications 101
Focus on selecting hardware suppliers 101
Summary 104
Exercises 104
References I Further reading I Web links 106
4 Software 108
Learning objectives I Management issues 108
Links to other chapters 109
Introduction 109
Categories of software 109
Document production software 113
Case study 4.1: The paperless office 115
Graphics packages 119
Spreadsheets office software for processing
numerical information 121
Case study 4.2: Spreadsheets for planning and accounting 126
Databases software for storage and retrieval of
information 127
Management applications of productivity software 136
Multimedia software 138
vtii Contents
Case study 4.3: Open source software 139 i
Software for using the Internet 139 j
Focus on finding information on the Internet 149 ;
Mini case study: Google increases relevance of search I
by using PageRank technique 152 ;
Summary 156 j
Exercises 157 ;
References I Further reading I Web links 159 ;
5 Network, telecommunications and the
Internet 160 i
Learning objectives I Management issues 160
Links to other chapters 161
Introduction 161
Introduction to computer networks 161
Mini case study: Federal Express turns IS inside out
using communications technology 164
Network components 165
Case study 5.1: Choosing the right Internet connection 173
The evolution of networking technology 177
The Internet 178
Mini case study: The Mecalux extranet 187
Focus on how the Internet works Internet standards 191
Focus on new access devices 197
Mini case study: Guinness uses SMS to reach a young
audience 200
Mini case study: Sharwood s tests interactive TV as
marketing channel 202
Case study 5.2: What went wrong with WAP? 203
Other wide area networks 204
Mini case study: The virtual organisation 205
Focus on EDI 206
Mini case study: Flymo and EDI 208
Smaller scale networks 210
Specifying and building networks 212
Summary 213
Exercises 214
References I Further reading I Web links 215
6 E business applications 218
Learning objectives I Management issues 218
Links to other chapters 219
Introduction 219
Introducing e Business 219
How significant is e Business 222
Case study 6.1: European SME adoption of
e business 22S
Drivers and barriers of e business adoption 23i
Case study 6.2: Tesco develops buy side e commerce 23
Introduction to e business applications 23^
Mini case study: Retail applications of TPS by
Sainsbury s 24(
Focus on office automation systems (OAS) 24(
Mini case study: Boeing uses EDMS for managing
technical information 24
Process control systems for operations management 247
Management information systems 252
Mini case study: Analysis techniques available for a
salesforce management problem 254
Mini case study: Pareto Partners use expert systems to
manage over £130 million in global financial markets 256
Functional and departmental applications 263
Case study 6.3: Cambridge Consultants reduce costs
| through e procurement 265
i Mini case study: Yorkshire Water revises Business
i Processes 276
; Summary 277
j Exercises 278
I References I Further reading I Web links 279
j 7 An introduction to acquiring and developing
| BIS 285
; Learning objectives I Management issues 285
j Links to other chapters 286
; Introduction 286
j Methods of software acquisition 286
! Case study 7.1: Direct Line reviews systems acquisition
j approaches 291
! The traditional waterfall model 292
I The traditional waterfall model and BIS acquisition 298
i Focus on the waterfall model and SSADM 301
i Case study 7.2: Lascelles Fine Foods 305
; Rapid applications development (RAD) 307
! Case study 7.3: Lloyds Bank Insurance Services
j applies RAD 309
; Summary 314
I Exercises 315
| References I Further reading I Web links 316
i 8 Initiating systems development 318
; Learning objectives I Management issues 318
j Links to other chapters 319
1 ; Introduction 319
j Reasons for project initiation 321
j Alignment of information system with the business
1 j strategy 323
¦ ; Economic feasibility the cost benefit analysis 324
i Acquisition choices and methods 333
; Focus on techniques for comparing systems 334
¦ I Mini case study: Feature checklist for comparing
| three different groupware products 334
I Case study 8.1: Blue Circle assess alternative
I Enterprise Resource Planning Systems 340
j Summary 342
3 j £xerc/ses 343
; References I Further reading I Web links 344
4 !
Process control systems for operations management 247
Management information systems 252
Mini case study: Analysis techniques available for a
salesforce management problem 254
Mini case study: Pareto Partners use expert systems to
manage over £130 million in global financial markets 256
Functional and departmental applications 263
Case study 6.3: Cambridge Consultants reduce costs
through e procurement 265
Mini case study: Yorkshire Water revises Business
Processes 276
Summary 277
Exercises 278
References I Further reading I Web links 279
7 An introduction to acquiring and developing
! BIS 285
Learning objectives I Management issues 285
I Links to other chapters 286
I Introduction 286
; Methods of software acquisition 286
! Case study 7.1: Direct Line reviews systems acquisition
i approaches 291
! The traditional waterfall model 292
I The traditional waterfall model and BIS acquisition 298
i Focus on the waterfall model and SSADM 301
i Case study 7.2: Lascelles Fine Foods 305
; Rapid applications development (RAD) 307
I Case study 7.3: Lloyds Bank Insurance Services
! applies RAD 309
; Summary 314
I Exercises 315
| References I Further reading I Web links 316
i 8 Initiating systems development 318
; Learning objectives / Management issues 318
i Links to other chapters 319
j Introduction 319
I Reasons for project initiation 321
I Alignment of information system with the business
j strategy 323
; Economic feasibility the cost benefit analysis 324
I Acquisition choices and methods 333
; Focus on techniques for comparing systems 334
I Mini case study: Feature checklist for comparing
| three different groupware products 334
I Case study 8.1: Blue Circle assess alternative
I Enterprise Resource Planning Systems 340
i Summary 342
1 j Exercises 343
I References I Further reading I Web links 344
9 BIS project management 346
Learning objectives I Management issues 346
Links to other chapters 347
Introduction 347
The project management process 348
Case study 9.1:Project management issues for an
e business portal 349
Case study 9.2: Falling at the final hurdle 351
Steps in project management 353
Focus on a project management methodology: PRINCE 362
A project management tool: network analysis 370
Summary 376
Exercises 377
References I Further reading I Web links 378
10 Systems analysis 380
Learning objectives I Management issues 380
Links to other chapters 381
Introduction 381
Identifying the requirements 381
Documenting the findings 389
Case study 10.1: IFD drawing a student records system 392
Focus on soft systems methodology 410
Systems analysis an evaluation 414
Software tools for systems analysis 415
Case study 10.2: ABC case study 415
Summary 419
Exercises 420
References I Further reading I Web links 421
11 Systems design 423
Learning objectives I Management issues 423
Links to other chapters 424
Introduction 424
Aims of system design 424
Constraints on system design 425
The relationship between analysis and design 425
Elements of design 425
System or outline design 427
Mini case study: Use of flow process charts for
design of workflow systems 431
Detailed design (module design) 436
focus on relation database design and normalisation 437
Design of input and output 452
Use interface design 454
Focus on user centred design for e business applications 455
Input design 468
Output design 469
Defining the structure of program modules 470
Security design 470
Design tools: CASE (computer aided software
engineering) tools 471
Error handling and exceptions 472
Help and documentation 472
Object oriented design (OOD) 472
Contents ix
I Mini case study: SAP uses object oriented structure
I for its R/3 ERP product 473
I Summary 475
! Exercises 476
I References I Further reading I Web links 478
; 12 System build, implementation and
| maintenance 480
; Learning objectives I Management issues 480
I Links to other chapters 481
I Introduction ^ 481
; Case study 12.1: Implementing a new system at
I Woolwich Financial Services 482
I Key system build activities 483
! Mini case study: Insurance testing, testing 487
; Mini case study: Code error floors bank network 491
j Change management 492
I Case study 12.2: Barclays Bank implements customer
I system using the big bang approach 495
I Maintenance 503
i Mini case study: Project closure summary for a
I software house 505
i Summary 506
j Exercises 507
; References I Further reading I Web links 508
j 13 BIS strategy 513
i Learning objectives I Management issues 513
j Links to other chapters 514
i Introduction 514
; The productivity paradox 514
; The strategic context 515
j Introduction 517
j Strategy process models 522
j Tools for strategic analysis and definition 523
: Mini case study: Applying the value chain to a
; manufacturing organisation 532
i IS and business strategy integration 534
i Determining investment levels for information
I systems in an organisation 537
I Focus on business process re engineering 541
I Case study 13.1: Corporate re engineering managing
I the change process 545
i Locating the information systems management function 551
I Outsourcing 555
; Case study 1 3.2: Outsourcing is no licence to save
i money, DVLA learns 557
! Mini case study: Lloyds/TSB staff say yes to strike
I action 561
i Summary 563
; Exercises 564
j References I Further reading I Web links 565
X Contents
14 Managing e business 568
Learning objectives I Management issues 568 I
Links to other chapters 569 ;
Introduction 569 I
E business strategy 569 j
Strategic analysis 572 ;
Strategic objectives 581 !
Case study 14.1: Sandvik Steel the challenge of ;
becoming an e business 585 ;
Strategy definition 586 I
Case study 14.2: Evolving business models in the ;
Internet car sales market 592 I
Strategy implementation 599 I
Managing e business infrastructure 600 j
Summary 607 j
Exercises 608
References I Further reading I Web links 609
15 Managing information security 612
Learning objectives I Management issues 612
Links to other chapters 613
Introduction 613
The need for controls 613
Control strategies 619
Types of controls 621
Some techniques for controlling information systems 622
Case study 15.1: Passwords 624
Focus on the computer virus 626
Mini case study: ICL and e security 630
Case study 15.2: Hackers 631
Threats related to Internet services 632
Summary 636
Exercises 637
References I Further reading I Web links 639
16 End user computing providing end user
services 641
Learning objectives I Management issues 641
Links to other chapters 642
Introduction 642
End user IS services 642
Managing network services 643
Mini case study: Using network computers to reduce
the total cost of ownership 645
End user computing 647
The information centre 649
Case study 16.1: Levels of end user support at Pfizer 650
End user development 652
Case study 16.2: End user development training at
the Open University 654
I Mini case study: Delcam uses end user developers to
help internal communication using an intranet 656
i Managing EUC as part of IS strategy 658
j Summary 659
; Exercises 660
; References I Further reading I Web links 661
j 17 Ethical, legal and moral constraints on
i information systems 662
; Learning objectives I Management issues 662
! Links to other chapters 663
; Introduction 663
I Professionalism, ethics and morality 663
I Codes of conduct 664
! Social issues 668
j Case study 17.1: Recruitment 669
i Legal issues 675
i Case study 17.2: Employee monitoring 682
! Focus on software piracy 684
! Summary 690
I Exercises 691
; References I Further reading I Web links 692
I Glossary 696
j Index 727
i
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| id | DE-604.BV014439098 |
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| indexdate | 2024-07-09T19:02:46Z |
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| isbn | 027365540X |
| language | English |
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| physical | XVIII, 736 S. Ill., graph. Darst. |
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| publisher | Pearson Education |
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| spelling | Business information systems technology, development, and management for the e-business Paul Bocij ... Ed. by Dave Chaffey 2. ed. Harlow [u.a.] Pearson Education 2003 XVIII, 736 S. Ill., graph. Darst. txt rdacontent n rdamedia nc rdacarrier Betriebliches Informationssystem (DE-588)4069386-7 gnd rswk-swf Betriebliches Informationssystem (DE-588)4069386-7 s DE-604 Bocij, Paul Sonstige (DE-588)1095522671 oth Chaffey, Dave 1963- Sonstige (DE-588)131879537 oth HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=009869438&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Business information systems technology, development, and management for the e-business Betriebliches Informationssystem (DE-588)4069386-7 gnd |
| subject_GND | (DE-588)4069386-7 |
| title | Business information systems technology, development, and management for the e-business |
| title_auth | Business information systems technology, development, and management for the e-business |
| title_exact_search | Business information systems technology, development, and management for the e-business |
| title_full | Business information systems technology, development, and management for the e-business Paul Bocij ... Ed. by Dave Chaffey |
| title_fullStr | Business information systems technology, development, and management for the e-business Paul Bocij ... Ed. by Dave Chaffey |
| title_full_unstemmed | Business information systems technology, development, and management for the e-business Paul Bocij ... Ed. by Dave Chaffey |
| title_short | Business information systems |
| title_sort | business information systems technology development and management for the e business |
| title_sub | technology, development, and management for the e-business |
| topic | Betriebliches Informationssystem (DE-588)4069386-7 gnd |
| topic_facet | Betriebliches Informationssystem |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=009869438&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
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