The mediator's handbook:
"The original Mediator's Handbook - continuously in print for fifteen years - was the first mediation manual available to the public. It set the standard for the methodology of conflict resolution, providing a time-tested, flexible model for effective mediation in diverse environments and...
Gespeichert in:
| Hauptverfasser: | , |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
Gabriola Island, BC
New Society Publ.
1997
|
| Ausgabe: | 3. ed., rev. |
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Zusammenfassung: | "The original Mediator's Handbook - continuously in print for fifteen years - was the first mediation manual available to the public. It set the standard for the methodology of conflict resolution, providing a time-tested, flexible model for effective mediation in diverse environments and situations. Completely revised and expanded, this new edition is an invaluable resource for people working in corporations, government agencies, community organizations, schools, or any other situation where there is a need to build bridges between diverse perspectives."--BOOK JACKET. |
| Beschreibung: | VIII, 168 S. Ill. |
| ISBN: | 0865713596 |
Internformat
MARC
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| 100 | 1 | |a Beer, Jennifer E. |e Verfasser |4 aut | |
| 245 | 1 | 0 | |a The mediator's handbook |c Jennifer E. Beer with Eileen Stief |
| 250 | |a 3. ed., rev. | ||
| 264 | 1 | |a Gabriola Island, BC |b New Society Publ. |c 1997 | |
| 300 | |a VIII, 168 S. |b Ill. | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b n |2 rdamedia | ||
| 338 | |b nc |2 rdacarrier | ||
| 520 | 1 | |a "The original Mediator's Handbook - continuously in print for fifteen years - was the first mediation manual available to the public. It set the standard for the methodology of conflict resolution, providing a time-tested, flexible model for effective mediation in diverse environments and situations. Completely revised and expanded, this new edition is an invaluable resource for people working in corporations, government agencies, community organizations, schools, or any other situation where there is a need to build bridges between diverse perspectives."--BOOK JACKET. | |
| 650 | 4 | |a Conflict management | |
| 650 | 4 | |a Interpersonal conflict | |
| 650 | 4 | |a Mediation | |
| 650 | 4 | |a Negotiation | |
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Datensatz im Suchindex
| _version_ | 1804129136786014208 |
|---|---|
| adam_text | CONTENTS
Preface i
Contributors vi
Overview
The Mediation Process 3
Guiding Principles 8
Understanding Conflict 10
When Is Mediation Useful? 16
Sample Situations 19
The Mediator 23
The Mediation Session
Preparation 27
Opening Statement 31
Uninterrupted Time 34
The Exchange 37
Separate Meetings 42
Setting the Agenda 46
Building the Agreement 50
Writing the Agreement 53
Closing Statement 61
Multiple Sessions 62
Wrap Up 64
Supporting The People
Your Mediator s Toolbox 67
Giving Good Attention 68
Acknowledging 70
Setting a Tone 71
Encouraging 72
Group Needs Simple Language 73
Language and Hearing Difficulties 74
Avoid This Kettle of Fish 75
Confidentiality In Practice 76
Staying Impartial 77
Cultural Patterns 80
Emotionally Difficult Situations 84
JV Contents © 1997 Friends Conflict Resolution Programs
CONTENTS
Controlling the Process
Directing 89
Should I Intervene? 92
Setting Boundaries Groundrules 93
Summarizing 94
Restating 95
Confronting 96
Protecting 97
Is It Time to Quit? 98
When Things Get Out of Control 100
Solving The Problem
Taking Notes 105
Asking The Right Questions 106
Negotiation Terms 109
Interests 110
Positions 113
Mediatable Issues 115
Reframing Their Words 119
Eliciting Ideas 120
Exploring Alternatives 123
Testing for Agreement 124
Sample Agreements 125
When No Resolution is in Sight 127
Informal Mediation
Mediating Informally 133
Processes for Intervening in Conflicts 134
Formal and Informal Mediator Roles 136
Should I be the Mediator? 137
Persuading Them to Mediate 138
Setting upa Mediation 141
Family Conflicts 142
Mediating with Children or Teenagers 144
Mediating in the Workplace 146
Appendix
Procedures 151
Policies and Letters 153
Evaluation Forms 156
Bibliography 160
National Mediation Organizations 164
Mediation Training 166
About Friends Conflict Resolution Programs 167
©1997 Friends Conflict Resolution Programs Contents V
|
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| discipline | Rechtswissenschaft Soziologie Psychologie |
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| id | DE-604.BV014248820 |
| illustrated | Illustrated |
| indexdate | 2024-07-09T19:00:21Z |
| institution | BVB |
| isbn | 0865713596 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-009769906 |
| oclc_num | 37533094 |
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| physical | VIII, 168 S. Ill. |
| publishDate | 1997 |
| publishDateSearch | 1997 |
| publishDateSort | 1997 |
| publisher | New Society Publ. |
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| spelling | Beer, Jennifer E. Verfasser aut The mediator's handbook Jennifer E. Beer with Eileen Stief 3. ed., rev. Gabriola Island, BC New Society Publ. 1997 VIII, 168 S. Ill. txt rdacontent n rdamedia nc rdacarrier "The original Mediator's Handbook - continuously in print for fifteen years - was the first mediation manual available to the public. It set the standard for the methodology of conflict resolution, providing a time-tested, flexible model for effective mediation in diverse environments and situations. Completely revised and expanded, this new edition is an invaluable resource for people working in corporations, government agencies, community organizations, schools, or any other situation where there is a need to build bridges between diverse perspectives."--BOOK JACKET. Conflict management Interpersonal conflict Mediation Negotiation Schlichtung (DE-588)4052717-7 gnd rswk-swf Schlichtung (DE-588)4052717-7 s DE-604 Stief, Eileen Verfasser aut HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=009769906&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Beer, Jennifer E. Stief, Eileen The mediator's handbook Conflict management Interpersonal conflict Mediation Negotiation Schlichtung (DE-588)4052717-7 gnd |
| subject_GND | (DE-588)4052717-7 |
| title | The mediator's handbook |
| title_auth | The mediator's handbook |
| title_exact_search | The mediator's handbook |
| title_full | The mediator's handbook Jennifer E. Beer with Eileen Stief |
| title_fullStr | The mediator's handbook Jennifer E. Beer with Eileen Stief |
| title_full_unstemmed | The mediator's handbook Jennifer E. Beer with Eileen Stief |
| title_short | The mediator's handbook |
| title_sort | the mediator s handbook |
| topic | Conflict management Interpersonal conflict Mediation Negotiation Schlichtung (DE-588)4052717-7 gnd |
| topic_facet | Conflict management Interpersonal conflict Mediation Negotiation Schlichtung |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=009769906&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
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