Organizing product innovation in financial services: how banks and insurance companies organize their product innovation processes
Saved in:
| Main Author: | |
|---|---|
| Format: | Book |
| Language: | English Dutch |
| Published: |
Nijmegen
Nijmegen Univ. Press
2001
|
| Subjects: | |
| Online Access: | Inhaltsverzeichnis |
| Item Description: | Zugl.: Nijmegen, Univ., Diss., 2001 |
| Physical Description: | XIII, 271 S. |
| ISBN: | 9037306012 |
Staff View
MARC
| LEADER | 00000nam a2200000 c 4500 | ||
|---|---|---|---|
| 001 | BV014195011 | ||
| 003 | DE-604 | ||
| 005 | 20021010 | ||
| 007 | t | ||
| 008 | 020311s2001 |||| 00||| eng d | ||
| 020 | |a 9037306012 |9 90-373-0601-2 | ||
| 035 | |a (OCoLC)67101611 | ||
| 035 | |a (DE-599)BVBBV014195011 | ||
| 040 | |a DE-604 |b ger |e rakwb | ||
| 041 | 0 | |a eng |a dut | |
| 049 | |a DE-945 | ||
| 084 | |a QK 300 |0 (DE-625)141640: |2 rvk | ||
| 100 | 1 | |a Vermeulen, P. A. M. |e Verfasser |0 (DE-588)108326995X |4 aut | |
| 245 | 1 | 0 | |a Organizing product innovation in financial services |b how banks and insurance companies organize their product innovation processes |c [Patrick Vermeulen] |
| 264 | 1 | |a Nijmegen |b Nijmegen Univ. Press |c 2001 | |
| 300 | |a XIII, 271 S. | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b n |2 rdamedia | ||
| 338 | |b nc |2 rdacarrier | ||
| 500 | |a Zugl.: Nijmegen, Univ., Diss., 2001 | ||
| 650 | 7 | |a Commerciële dienstverlening |2 gtt | |
| 650 | 7 | |a Productontwikkeling |2 gtt | |
| 650 | 0 | 7 | |a Produktinnovation |0 (DE-588)4047346-6 |2 gnd |9 rswk-swf |
| 650 | 0 | 7 | |a Finanzdienstleistungsmarkt |0 (DE-588)4302181-5 |2 gnd |9 rswk-swf |
| 651 | 7 | |a Niederlande |0 (DE-588)4042203-3 |2 gnd |9 rswk-swf | |
| 655 | 7 | |0 (DE-588)4113937-9 |a Hochschulschrift |2 gnd-content | |
| 655 | 7 | |a Proefschriften (vorm) |2 gtt | |
| 689 | 0 | 0 | |a Niederlande |0 (DE-588)4042203-3 |D g |
| 689 | 0 | 1 | |a Finanzdienstleistungsmarkt |0 (DE-588)4302181-5 |D s |
| 689 | 0 | 2 | |a Produktinnovation |0 (DE-588)4047346-6 |D s |
| 689 | 0 | |5 DE-604 | |
| 856 | 4 | 2 | |m HBZ Datenaustausch |q application/pdf |u http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=009729970&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |3 Inhaltsverzeichnis |
| 999 | |a oai:aleph.bib-bvb.de:BVB01-009729970 | ||
Record in the Search Index
| _version_ | 1804129074258378752 |
|---|---|
| adam_text | Contents
Chapter 1 Introduction 1
1.1 Research aim 2
1.2 Relevance of the study 3
1.3 Product innovation 4
1.4 A process perspective 6
1.5 The increasing importance of product innovation in the
financial sector 8
1.6 Outline of the book 13
Chapter 2 Methodological Considerations 15
2.1 An overview of the research 15
2.2 Qualitative research 18
2.3 Qualitative research strategies 20
2.4 Grounded theory 23
2.5 Gathering the data 26
2.6 Analyzing the empirical material 30
Chapter 3 The Service Environment 35
3.1 The financial services sector in the Netherlands 35
3.1.1 The 1950s and 1960s: The shaping of an economic sector 35
3.1.2 The 1970s and 1980s: Further expansion, fading boundaries
and the appearance of information technology 38
3.1.3 The 1990 s and beyond: Towards financial conglomerates,
the changing role of IT and future developments 42
3.2 Services 48
3.2.1 The nature of services 48
3.2.2 Classifying sendees 51
3.2.3 Sendee processes 52
3.3 New sen ice development: an overview of the literature 54
3.4 Consequences of sendee features for developing new sendees 59
Chapter 4 Exploring Product Development in Theory and Practice 63
4.1 Organizing new product development; some basic notions 63
4.1.1 Project organization 63
4.1.2 Product development approaches 67
4.1.3 Teamwork 73
4.2 Results of the exploratory study 78
4.2.1 Project organization 79
4.2.2 Product development approach 81
ix
Contents
4.2.3 Teamwork 85
4.2.4 Problems with product innovation 86
4.3 Preliminary conclusions 89
Chapter 5 Case Study Research 93
5.1 Introducing BanCo 93
5.1.1 Project organization 94
5.1.2 Integration (communication and cooperation) 96
5.1.3 Conflicting interests and priorities 98
5.1.4 Use of NPD methods and tools 99
5.2 Introducing FinCo 104
5.2.1 Project organization 105
5.2.2 Integration (communication and cooperation) 108
5.2.3 Conflicting interests and priorities 111
5.2.4 Use of NPD methods and tools 111
5.3 Introducing SureCo 112
5.3.1 Project organization 113
5.3.2 Integration (communication and cooperation) 115
5.3.3 Conflicting interests and priorities 117
5.3.4 Use of NPD methods and tools 118
Chapter 6 Barriers in New Service Development 123
6.1 Barriers in new service development 123
6.2 Reflecting on the preliminary expectations 143
6.3 Some thoughts on the persistence of the barriers 147
Chapter 7 Understanding Fundamental Barriers to Innovation 153
7.1 Organizational structure 154
7.1.1 Functional structures 155
7.1.2 Matrix structures 159
7.1.3 Flow oriented structures 161
7.2 Organizational culture 164
7.2.1 Organizational identity 169
7.2.2 Organizational norms 172
7.2.3 Dominant logic 173
7.2.4 Strategic conversations 175
7.2.5 Learning and knowledge creation 176
7.2.6 Leadership style 177
7.2.7 External orientation 179
7.3 Information technology 181
7.3.1 Legacy systems 181
7.3.2 Perspectives on information technology 182
X
Contents
7.4 Organizational change: a balancing act 187
Chapter 8 Improving Innovative Performance: Incremental 191
and Radical Steps
8.1 Optimizing current practices for incidental product innovation 192
8.2 Achieving sustained product innovation 199
Chapter 9 Summary and Reflection 211
9.1 Revisiting the research questions 211
9.1.1 How do financial companies organize product innovation
processes? 211
9.1.2 What are the main barriers to innovation? 213
9.1.3 How can the innovative performance of financial
companies be improved? 216
9.2 Contributions to theory 221
9.3 A methodological reflection 225
9.4 Limitations of the study 226
9.5 Suggestions for future research 228
References 233
Appendix 1 Vragenlijst Innovatieprocessen in de financiele dienstverlening 249
Appendix 2 Topiclist 263
Samenvatting [Summary in Dutch] 265
Curriculum Vitae 271
xi
List of Illustrations
Figure 1.1 A process perspective on product innovation 7
Figure 1.2 Dominant actors in the product development environment 9
Table 2.1 An overview of the empirical research activities 17
Table 2.2 The use of different research strategies 20
Box 2.1 The use of literature 25
Box 2.2 Sensitizing concepts 26
Table 2.3 Size of the companies involved in the study 27
Table 2.4 An overview of the number of people interviewed 28
Box 2.3 Two fragments of unstructured material 31
Box 2.4 The emergence of categories 32
Box 2.5 Properties and dimensions of a category 32
Box 2.6 An axial coding example 33
Box 2.7 The central phenomenon 34
Box 3.1 Preliminary expectations: part 1 48
Table 3.1 Differences between services and goods 49
Figure 3.1 Framework for service classifications 52
Figure 3.2 Processes in financial service companies 53
Box 3.2 Preliminary expectations: part 2 54
Box 3.3 Preliminary expectations: part 3 62
Figure 4.1 Example of a departmental stage model 67
Figure 4.2 Example of a decision stage model 68
Figure 4.3 Integrated product development 72
Box 4.1 Preliminary expectations 77
Figure 4.4 The use of project teams 79
Figure 4.5 Activities paid most attention to in product development 81
Figure 4.6 Sources for new ideas 82
Figure 4.7 An overview of problematic aspects and their relations 89
Table 5.1 Amount of pages related to core SPEED activities 100
Figure 6.1 Feedback diagram of the functionally departmentalized
structures barrier 126
figure 6.2 Feedback diagram of the project based working barrier 131
Figure 6.3 Feedback diagram of the thought world barrier 134
Figure 6.4 Feedback diagram of the organizational culture barrier 141
Figure 6.5 Feedback diagram of the information technology barrier 143
Table 6.1 Reflecting on the preliminary expectations 146
Table 7.1 Features of mechanistic and organic structures 155
Table 7.2 Organizational culture defined 165
Table 7.3 Features of organizational culture 169
Box 8.1 Relevant aspects for optimization 193
xii
List of Illustrations
Box 8.2 Relevant aspects for achieving sustained product innovation 200
Figure 8.1 The venture organization 201
Figure 8.2 The hypertext organization 202
Figure 8.3 A flow based team organization 204
Table 8.1 Advantages and disadvantages of the three structure options 205
Box 9.1 Relevant aspects for optimization 217
Box 9.2 Relevant aspects for achieving sustained product innovation 219
xiii
|
| any_adam_object | 1 |
| author | Vermeulen, P. A. M. |
| author_GND | (DE-588)108326995X |
| author_facet | Vermeulen, P. A. M. |
| author_role | aut |
| author_sort | Vermeulen, P. A. M. |
| author_variant | p a m v pam pamv |
| building | Verbundindex |
| bvnumber | BV014195011 |
| classification_rvk | QK 300 |
| ctrlnum | (OCoLC)67101611 (DE-599)BVBBV014195011 |
| discipline | Wirtschaftswissenschaften |
| format | Book |
| fullrecord | <?xml version="1.0" encoding="UTF-8"?><collection xmlns="http://www.loc.gov/MARC21/slim"><record><leader>01769nam a2200421 c 4500</leader><controlfield tag="001">BV014195011</controlfield><controlfield tag="003">DE-604</controlfield><controlfield tag="005">20021010 </controlfield><controlfield tag="007">t</controlfield><controlfield tag="008">020311s2001 |||| 00||| eng d</controlfield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">9037306012</subfield><subfield code="9">90-373-0601-2</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(OCoLC)67101611</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(DE-599)BVBBV014195011</subfield></datafield><datafield tag="040" ind1=" " ind2=" "><subfield code="a">DE-604</subfield><subfield code="b">ger</subfield><subfield code="e">rakwb</subfield></datafield><datafield tag="041" ind1="0" ind2=" "><subfield code="a">eng</subfield><subfield code="a">dut</subfield></datafield><datafield tag="049" ind1=" " ind2=" "><subfield code="a">DE-945</subfield></datafield><datafield tag="084" ind1=" " ind2=" "><subfield code="a">QK 300</subfield><subfield code="0">(DE-625)141640:</subfield><subfield code="2">rvk</subfield></datafield><datafield tag="100" ind1="1" ind2=" "><subfield code="a">Vermeulen, P. A. M.</subfield><subfield code="e">Verfasser</subfield><subfield code="0">(DE-588)108326995X</subfield><subfield code="4">aut</subfield></datafield><datafield tag="245" ind1="1" ind2="0"><subfield code="a">Organizing product innovation in financial services</subfield><subfield code="b">how banks and insurance companies organize their product innovation processes</subfield><subfield code="c">[Patrick Vermeulen]</subfield></datafield><datafield tag="264" ind1=" " ind2="1"><subfield code="a">Nijmegen</subfield><subfield code="b">Nijmegen Univ. Press</subfield><subfield code="c">2001</subfield></datafield><datafield tag="300" ind1=" " ind2=" "><subfield code="a">XIII, 271 S.</subfield></datafield><datafield tag="336" ind1=" " ind2=" "><subfield code="b">txt</subfield><subfield code="2">rdacontent</subfield></datafield><datafield tag="337" ind1=" " ind2=" "><subfield code="b">n</subfield><subfield code="2">rdamedia</subfield></datafield><datafield tag="338" ind1=" " ind2=" "><subfield code="b">nc</subfield><subfield code="2">rdacarrier</subfield></datafield><datafield tag="500" ind1=" " ind2=" "><subfield code="a">Zugl.: Nijmegen, Univ., Diss., 2001</subfield></datafield><datafield tag="650" ind1=" " ind2="7"><subfield code="a">Commerciële dienstverlening</subfield><subfield code="2">gtt</subfield></datafield><datafield tag="650" ind1=" " ind2="7"><subfield code="a">Productontwikkeling</subfield><subfield code="2">gtt</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Produktinnovation</subfield><subfield code="0">(DE-588)4047346-6</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Finanzdienstleistungsmarkt</subfield><subfield code="0">(DE-588)4302181-5</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="651" ind1=" " ind2="7"><subfield code="a">Niederlande</subfield><subfield code="0">(DE-588)4042203-3</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="655" ind1=" " ind2="7"><subfield code="0">(DE-588)4113937-9</subfield><subfield code="a">Hochschulschrift</subfield><subfield code="2">gnd-content</subfield></datafield><datafield tag="655" ind1=" " ind2="7"><subfield code="a">Proefschriften (vorm)</subfield><subfield code="2">gtt</subfield></datafield><datafield tag="689" ind1="0" ind2="0"><subfield code="a">Niederlande</subfield><subfield code="0">(DE-588)4042203-3</subfield><subfield code="D">g</subfield></datafield><datafield tag="689" ind1="0" ind2="1"><subfield code="a">Finanzdienstleistungsmarkt</subfield><subfield code="0">(DE-588)4302181-5</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="0" ind2="2"><subfield code="a">Produktinnovation</subfield><subfield code="0">(DE-588)4047346-6</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="0" ind2=" "><subfield code="5">DE-604</subfield></datafield><datafield tag="856" ind1="4" ind2="2"><subfield code="m">HBZ Datenaustausch</subfield><subfield code="q">application/pdf</subfield><subfield code="u">http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=009729970&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA</subfield><subfield code="3">Inhaltsverzeichnis</subfield></datafield><datafield tag="999" ind1=" " ind2=" "><subfield code="a">oai:aleph.bib-bvb.de:BVB01-009729970</subfield></datafield></record></collection> |
| genre | (DE-588)4113937-9 Hochschulschrift gnd-content Proefschriften (vorm) gtt |
| genre_facet | Hochschulschrift Proefschriften (vorm) |
| geographic | Niederlande (DE-588)4042203-3 gnd |
| geographic_facet | Niederlande |
| id | DE-604.BV014195011 |
| illustrated | Not Illustrated |
| indexdate | 2024-07-09T18:59:21Z |
| institution | BVB |
| isbn | 9037306012 |
| language | English Dutch |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-009729970 |
| oclc_num | 67101611 |
| open_access_boolean | |
| owner | DE-945 |
| owner_facet | DE-945 |
| physical | XIII, 271 S. |
| publishDate | 2001 |
| publishDateSearch | 2001 |
| publishDateSort | 2001 |
| publisher | Nijmegen Univ. Press |
| record_format | marc |
| spelling | Vermeulen, P. A. M. Verfasser (DE-588)108326995X aut Organizing product innovation in financial services how banks and insurance companies organize their product innovation processes [Patrick Vermeulen] Nijmegen Nijmegen Univ. Press 2001 XIII, 271 S. txt rdacontent n rdamedia nc rdacarrier Zugl.: Nijmegen, Univ., Diss., 2001 Commerciële dienstverlening gtt Productontwikkeling gtt Produktinnovation (DE-588)4047346-6 gnd rswk-swf Finanzdienstleistungsmarkt (DE-588)4302181-5 gnd rswk-swf Niederlande (DE-588)4042203-3 gnd rswk-swf (DE-588)4113937-9 Hochschulschrift gnd-content Proefschriften (vorm) gtt Niederlande (DE-588)4042203-3 g Finanzdienstleistungsmarkt (DE-588)4302181-5 s Produktinnovation (DE-588)4047346-6 s DE-604 HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=009729970&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Vermeulen, P. A. M. Organizing product innovation in financial services how banks and insurance companies organize their product innovation processes Commerciële dienstverlening gtt Productontwikkeling gtt Produktinnovation (DE-588)4047346-6 gnd Finanzdienstleistungsmarkt (DE-588)4302181-5 gnd |
| subject_GND | (DE-588)4047346-6 (DE-588)4302181-5 (DE-588)4042203-3 (DE-588)4113937-9 |
| title | Organizing product innovation in financial services how banks and insurance companies organize their product innovation processes |
| title_auth | Organizing product innovation in financial services how banks and insurance companies organize their product innovation processes |
| title_exact_search | Organizing product innovation in financial services how banks and insurance companies organize their product innovation processes |
| title_full | Organizing product innovation in financial services how banks and insurance companies organize their product innovation processes [Patrick Vermeulen] |
| title_fullStr | Organizing product innovation in financial services how banks and insurance companies organize their product innovation processes [Patrick Vermeulen] |
| title_full_unstemmed | Organizing product innovation in financial services how banks and insurance companies organize their product innovation processes [Patrick Vermeulen] |
| title_short | Organizing product innovation in financial services |
| title_sort | organizing product innovation in financial services how banks and insurance companies organize their product innovation processes |
| title_sub | how banks and insurance companies organize their product innovation processes |
| topic | Commerciële dienstverlening gtt Productontwikkeling gtt Produktinnovation (DE-588)4047346-6 gnd Finanzdienstleistungsmarkt (DE-588)4302181-5 gnd |
| topic_facet | Commerciële dienstverlening Productontwikkeling Produktinnovation Finanzdienstleistungsmarkt Niederlande Hochschulschrift Proefschriften (vorm) |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=009729970&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
| work_keys_str_mv | AT vermeulenpam organizingproductinnovationinfinancialserviceshowbanksandinsurancecompaniesorganizetheirproductinnovationprocesses |