Human performance improvement: building practitioner competence
Saved in:
| Main Authors: | , , |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
Houston, Tex.
Gulf Publ. Co.
2000
|
| Series: | Improving human performance series
|
| Subjects: | |
| Online Access: | Inhaltsverzeichnis |
| Physical Description: | XXII, 407 S. Ill., graph. Darst. 24 cm |
| ISBN: | 0884154041 |
Staff View
MARC
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| 100 | 1 | |a Rothwell, William J. |d 1951- |e Verfasser |0 (DE-588)130580090 |4 aut | |
| 245 | 1 | 0 | |a Human performance improvement |b building practitioner competence |c William J. Rothwell, Carolyn K. Hohne and Stephen B. King |
| 264 | 1 | |a Houston, Tex. |b Gulf Publ. Co. |c 2000 | |
| 300 | |a XXII, 407 S. |b Ill., graph. Darst. |c 24 cm | ||
| 336 | |b txt |2 rdacontent | ||
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| 650 | 4 | |a Employees |x Training of | |
| 650 | 4 | |a Employees |x Training of |x Evaluation | |
| 650 | 4 | |a Performance standards | |
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Record in the Search Index
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|---|---|
| adam_text | Contents
Acknowledgments, xiii
Preface, xv
Introduction, xix
I Laying the Foundation 1
Human Performance Improvement (HPI), 1
Performance, 1. Factors Affecting Performance, 5.
Defining Human Performance Improvement, 9
The Six Step Human Performance Improvement Process
Model, 14.
The Roles of the HPI Practitioner, 15
The Dynamic Nature of Human Performance
Improvement, 17
VII
HPI Competencies and Outputs, 18
Core Competencies, 18. Outputs, 24.
The Growing Importance of Human Performance
Improvement, 34
Summary, 35
References, 36
II The Role of Analyst 39
A Case Study, 39
The Problem/Opportunity, 40. The Performance Technology
Solution, 41. Results, 41.
Defining Analysis, 42
The Importance of Analysis, 43. Definitions of Analysis, 44.
Performance Analysis, 44. Cause Analysis, 46. Levels of
Analysis, 46.
The Analyst s Role, 47
Competencies/Outputs Associated with the Role of
Analyst, 47. What It All Means, 48.
Models and Tools, 51
Sources of Data, 52.
Models and Tools for the Analyst s Role, 53
The Rummler and Brache Model, 54. Gilbert s Three
Stages of Analysis, 55. Gilbert s Performance Matrix, 59.
Gilbert s Behavior Engineering Model, 59. Mager and Pipe s
Model, 63. Cause Analysis: Determining Root Causes, 66.
Brainstorming, 67. Cause and Effect Analysis, 69. The Five
Why s Technique, 71.
Other Analytical Tools, 72
System Modeling, 72. High Level Flowcharting, 74.
Detailed Flowcharting, 75.
Data Presentation Methods and Tools, 76
Pie and Bar Charts, 78. Pareto Charts, 79.
Line or Run Charts, 80.
Summary, 80
References, 81
III The Role of Intervention Specialist 84
Competencies/Outputs Associated with the Role of the
Intervention Specialist, 86
Selecting Interventions, 90
Establish Selection Criteria, 92. Consider Alternative
Interventions, 94. Evaluate the Alternative Interventions
Against the Criteria, 103. Select the Appropriate
Intervention(s) and Determine Its Viability, 107.
Principles of Intervention Design, 110
Dangers, Pitfalls, and Cautions, 111
Summary, 114
References, 114
IV The Role of Change Manager 116
Competencies/Outputs Associated with the Role of the
Intervention Specialist, 117
Approaches for Managing Change, 121
The Coercive Approach, 122.
The Persuasive Approach, 124.
The Normative Re educative Approach, 127.
Enacting the Role of Change Manager, 130
Securing Approval for the Proposal and Launching the
Performance Improvement Intervention or Strategy, 130.
Implementing the Performance Improvement Strategy and
Monitoring Results, 136. Providing Continuing Feedback to
Participants and Stakeholders, 140.
Summary, 142
References, 143
V The Role ofEvaluator 144
Competencies/Outputs Associated with the Role of the
Intervention Specialist, 145
Approaches for Evaluating Performance Improvement
Interventions, 149
At the Reaction Level, 149. At the Learning Level, 156.
At the Behavior Level, 156. At the Results Level, 156.
How Is the Role of the Evaluator Enacted? 169
Completing the Performance Improvement Strategy When
Results Match Objectives, 170. Evaluating and Reporting
Results Against Performance Objectives, 171.
Summary, 171
References, 172
VI Trends and Their Implications for HPI .... 173
Corporate Trends, 173
Workforce Trends, 182
Human Resource Trends, 187
Summary, 194
References, 198
VII Transforming the Training Department into
an HPI Function 201
One Approach to Transforming a Traditional Training
Department into an HPI Department, 202
Gain and Maintain Internal Support, 202. Transition
a Valued, Results Based Training Organization, 204.
Educate Management on the Factors that Influence Human
Performance, 206. Obtain an Internal Champion, 207.
Select an HPI Model, 208. Determine What Services the
New Organization Is Going to Offer, 209. Develop HPI
Practitioners, 209. Select the Initial HPI Project, 212.
Demonstrate and Publicize It, 213. Gain Organizational
Support, 214.
Alternative Paths for Transforming a Traditional Training
Department into an HPI Department, 216
Common Mistakes to Avoid, 217
Success Stories, 218
Mallinckrodt, Inc., 218. Prudential Health
Care Systems, 219. Steelcase, 219. Compaq, 220.
Assessing Your Progress, 221
Summary, 221
References, 222
VIII Building Your Competence as an
HPI Practitioner 223
Making the Shift in Role, 223
Steps for Transforming from Trainer to HPI Practitioner, 225
Assess Your Competencies, 225. Plan for Your
Development, 226. Take Action, 227.
Summary, 228
References, 229
Appendix I
Reengineering the Training Department
Assessment Instrument 230
Appendix II
Determining Your Optimum Pathway to
Development 252
Appendix III
Human Performance Improvement
Resource Guide 263
Section One: Graduate Degree Programs, 264
Section Two: Comprehensive HPI Resources, 273
Section Three: Competency Development Resources, 277
Industry Awareness, 278. Leadership Skills, 279.
Interpersonal Relationship Skills, 281. Technological
Awareness and Understanding, 283. Problem Solving
Skills, 287. Systems Thinking and Understanding, 289.
Performance Understanding, 292. Knowledge of
Interventions, 294. Business Understanding, 297.
Organization Understanding, 302. Negotiating/Contracting
Skills, 303. Built in/Advocacy Skills, 307. Coping Skills, 309.
The Ability to See the Big Picture, 311. Consulting
Skills, 314. Project Management Skills, 318. Analyst
Skills, 322. Intervention Specialist Skills, 339.
Change Manager Skills, 358. Evaluator Skills, 379.
Index 400
About the Authors 405
|
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| indexdate | 2024-07-09T18:59:05Z |
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| language | English |
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| series2 | Improving human performance series |
| spelling | Rothwell, William J. 1951- Verfasser (DE-588)130580090 aut Human performance improvement building practitioner competence William J. Rothwell, Carolyn K. Hohne and Stephen B. King Houston, Tex. Gulf Publ. Co. 2000 XXII, 407 S. Ill., graph. Darst. 24 cm txt rdacontent n rdamedia nc rdacarrier Improving human performance series Arbeidsprestaties gtt Personeelsmanagement gtt Employees Training of Employees Training of Evaluation Performance standards Humanvermögen (DE-588)4240300-5 gnd rswk-swf Organisation (DE-588)4043774-7 gnd rswk-swf Kompetenz Organisation (DE-588)4328165-5 gnd rswk-swf Humanvermögen (DE-588)4240300-5 s Organisation (DE-588)4043774-7 s DE-604 Kompetenz Organisation (DE-588)4328165-5 s Hohne, Carolyn K. Verfasser (DE-588)137866798 aut King, Stephen B. Verfasser (DE-588)137866909 aut HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=009718887&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Rothwell, William J. 1951- Hohne, Carolyn K. King, Stephen B. Human performance improvement building practitioner competence Arbeidsprestaties gtt Personeelsmanagement gtt Employees Training of Employees Training of Evaluation Performance standards Humanvermögen (DE-588)4240300-5 gnd Organisation (DE-588)4043774-7 gnd Kompetenz Organisation (DE-588)4328165-5 gnd |
| subject_GND | (DE-588)4240300-5 (DE-588)4043774-7 (DE-588)4328165-5 |
| title | Human performance improvement building practitioner competence |
| title_auth | Human performance improvement building practitioner competence |
| title_exact_search | Human performance improvement building practitioner competence |
| title_full | Human performance improvement building practitioner competence William J. Rothwell, Carolyn K. Hohne and Stephen B. King |
| title_fullStr | Human performance improvement building practitioner competence William J. Rothwell, Carolyn K. Hohne and Stephen B. King |
| title_full_unstemmed | Human performance improvement building practitioner competence William J. Rothwell, Carolyn K. Hohne and Stephen B. King |
| title_short | Human performance improvement |
| title_sort | human performance improvement building practitioner competence |
| title_sub | building practitioner competence |
| topic | Arbeidsprestaties gtt Personeelsmanagement gtt Employees Training of Employees Training of Evaluation Performance standards Humanvermögen (DE-588)4240300-5 gnd Organisation (DE-588)4043774-7 gnd Kompetenz Organisation (DE-588)4328165-5 gnd |
| topic_facet | Arbeidsprestaties Personeelsmanagement Employees Training of Employees Training of Evaluation Performance standards Humanvermögen Organisation Kompetenz Organisation |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=009718887&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
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