APA (7th ed.) Citation

Gosney, J. W., & Boehm, T. P. (2000). Customer relationship management essentials. Prima Publ.

Chicago Style (17th ed.) Citation

Gosney, John W., and Thomas P. Boehm. Customer Relationship Management Essentials. London: Prima Publ, 2000.

MLA (9th ed.) Citation

Gosney, John W., and Thomas P. Boehm. Customer Relationship Management Essentials. Prima Publ, 2000.

Warning: These citations may not always be 100% accurate.