The Irwin handbook of telecommunications management:
Saved in:
| Main Author: | |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
New York [u.a.]
McGraw-Hill
2001
|
| Edition: | 3. ed. |
| Subjects: | |
| Online Access: | Inhaltsverzeichnis |
| Physical Description: | XX, 875 S. Ill., graph. Darst. |
| ISBN: | 0071370587 |
Staff View
MARC
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| 100 | 1 | |a Green, James H. |e Verfasser |4 aut | |
| 245 | 1 | 0 | |a The Irwin handbook of telecommunications management |c James Harry Green |
| 250 | |a 3. ed. | ||
| 264 | 1 | |a New York [u.a.] |b McGraw-Hill |c 2001 | |
| 300 | |a XX, 875 S. |b Ill., graph. Darst. | ||
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| 650 | 4 | |a Wirtschaft | |
| 650 | 4 | |a Business |x Communication systems |x Management |v Handbooks, manuals, etc | |
| 650 | 4 | |a Telecommunication systems |x Management |v Handbooks, manuals, etc | |
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Record in the Search Index
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|---|---|
| adam_text | CONTENTS
PREFACE xi
LIST OF FIGURES xv
LIST OF TABLES xix
PART ONE PRINCIPLES OF
TELECOMMUNICATIONS
MANAGEMENT AND PLANNING 1
Chapter 1
Introduction to Telecommunications
Management 3
The Job of Telecommunications Management 5
Three Views of the Telecommunications System 6 • Voice and
Data Convergence 7 • Learn or Outsource? 7 • Knowledge
and Skill Requirements 8 * Planning 9 • Monitoring
Regulatory Changes 9 • Organizational Issues 10 • Support
Systems 11 • Managing and Monitoring Service 11 • Cost
Control 12 • Competitive Changes and Opportunities 13 •
The Profession of Telecommunications Management 14
Chapter 2
The Telecommunications Act of 1996 15
Introduction to the Telecommunications Act 16
Universal Service Provisions 17 * Local Exchange
Competition 21 • BOCs Entry into Long Distance 24
Effects of the Telecommunications Act of 1996 25
Summary 27
Chapter 3
Telecommunications Strategic Planning 29
Strategic Telecommunications Planning 29
Elements of the Telecommunications Strategic Plan 31 •
Information Systems Planning 37
Planning for New Technologies 43
Planning for Voice and Data Integration 43 • The Integrated
Services Digital Network 45 • Planning for Virtual Private
Network 48 • Planning for Asynchronous Transfer Mode 49
Summary 52
Chapter 4
Current and Long Range Planning 53
Overview of the Problem Solving Process 54
The Telecommunications System Planning
Process 55
Initial Scan 56 • Forecasting 56 • Identifying Problems
and Developing Objectives 57 • Developing Alternatives 59
Fundamental Planning 60
Review of the Business Plan 61
Documenting and Presenting the Plan 63
Alternatives 64 • Financial Analysis 64 • Implementation 65
* User Concurrence 65 • Higher Management Approval 65
Current Planning Techniques 66
The Demand and Facilities Chart 66 • Other Current
Planning Techniques 68
Summary 69
Chapter 5
Feasibility Analysis 71
Financial Evaluation Techniques 72
Payback Period 72 • Present Value 73 • Net Present Value
74 * Internal Rate of Return 78 • Study Length 79 * Cost
of Money 79 • Inflationary Expectations 80 * Tax
Considerations 81 • Conducting the Analysis 83 •
Interpreting the Results 83 • Case Study: Voice Over IP 84
Use of a Personal Computer in Feasibility
Studies 84
Feasibility Study: A Case History 86
Determining Objectives 86 • Developing Alternatives 88 *
Comparing Alternatives with Objectives 88 • Comparing
Financial Results 91 * Sensitivity Analysis 97
Selling the Plan to Higher Management 97
Summary 99
Chapter 6
Forecasting Telecommunications Services 101
Why Forecast? 102
Determining Patterns 103
Sources of Forecast Information 107
Automatic Call Distributor Management Information Systems
107 • Switching Systems 107 • Call Accounting Systems 108
iii
iv
• Toll Statements 108 • Routers and Network Management
Systems 109 • Budgetary Information 109
Forecasting Methods 110
Time Series Forecast 110 • Moving Averages 112 •
Exponential Smoothing 113 • Regression Analysis 113 •
judgmental Forecasts 114
Case History: Forecasting Call Center Workload
Requirements 116
Summary 122
PART TWO
SELECTING TELECOMMUNICATIONS
SERVICES AND EQUIPMENT 123
Chapter 7
Developing Requirements and
Specifications 125
Developing Requirements and Specifications 126
Developing Requirements: Sources of
Information 126
Problems as a Source of Requirements 129 • Vendor
Presentations 129 • Web Site 229 • Obtaining Requirements
from Higher Management 129 • Industry Publications 130 •
Types of Requirements 130 • Features 132
Types of Specifications 133
Technical Interfaces 133 • Protocol Conversion 134 •
Environmental Considerations 134 • System Redundancy
134 • Capacity 134
Summary 135
Chapter 8
Writing Requests for Proposals 137
Purpose of an RFP 138
Multiproduct RFPs 139
When to Use an RFP 140
Elements of an RFP 141
Project Description 142 • General Information 142 •
Boilerplate 142 • Acceptance of Proposal Content 143 •
Price Increases 143 • Performance Bond 144 • Contractor
Responsibilities 144 • Exceptions 144 • Purchase Terms
and Conditions 144 • System Requirements and
Specifications 145 • Evaluation Procedures 145 •
Information Requests 145 • References 146 • Proposal
Format 146 • Response Sheets 146 • Appendixes 147
How to Prepare an RFP 150
CONTENTS
Validating the RFP 151
Vendor Conference 151
Alternatives to the RFP 152
Invitation to Bid 152 • Favored Vendor 152 • Informal
RFP 153
Summary 153
Chapter 9
Evaluating Responses to Requests for
Proposals 155
Overview of the Product Selection Process 156
Steps in Conducting a Life Cycle Analysis 159 • Identifying
Life Cycle Factors 160 • Obtaining Life Cycle Cost
Information 160 • Evaluating Life Cycle Economics 161
Life Cycle Analysis: A Case Study 165
Interpreting the Results 170 • Sensitivity Analysis 170 •
Lease Versus Purchase Analysis 171
Technical Evaluation 171
Dealing with Intangibles 173
Choosing the Product 176
Summary 176
Chapter 10
Managing Long Distance Services 177
Principles of Long Distance Service Selection 178
Fixed Costs 179 • Billing Increment 180 • Distance
Sensitivity 180 • Long Distance Cost Elements 181
Long Distance Alternatives 183
Message Telephone Service 183 • Discounted Dial One
Service 185 • Long Distance Services over T l Access 185 •
Virtual Networks 186
Toll Free Service 187
Business Line Toil Free Service 188 • T 1 Based Toll Free
Service 188 • Network Call Routing Services 189
Other Long Distance Services and Issues 189
Billing Services 189 • Service Protection Features 190 •
Demise of Domestic Tariffs 193 • Alternate Operator
Services 195 • Prepaid Calling Cards 195 • Dial Back
Services 196 • Aggregators and Resellers 196 • Foreign
Exchange Service 197 • Remote Call Forwarding 197 • Tie
Lines 198 • Off Premise Extensions 198
IXC Selection Considerations 199
Small Users 199 • Medium Sized Users 199 • Large and
Very Large Users 200
Summary 200
CONTENTS
Chapter 11
Selecting Local Exchange Services 201
Precompetitive Local Networks 202
Competitive Local Networks 203
Access to the Local Loop 205 • Number Portability 205 •
Emergency Number Reporting 209
LEC Selection Considerations 210
Network Architecture 210 • Service Protection 211 • Disaster
Recovery 211 • Service Offerings 212 • Project Management
Capabilities 214 • Billing 215 • Customer Service 215 •
Capitalization 215 • Contract Terms and Conditions 216
Summary 219
Chapter 12
Managing Internet Services 221
ISP Architectures 223
Internet Access Alternatives 224
Evaluating ISP Service 228
ISP Selection Considerations 229
Purpose of Internet Access 229 • Service Offerings 230 •
Customer Service Capability 231 • Access Methods 231 •
Service Level Agreements 232 • Technical Capability 232 •
Technical Support Capability 233 • Financial Stability 233
Summary 234
Chapter 13
Wiring Plans and Equipment Rooms 235
Wiring Media 236
Txvisted PairWire 236 • Coaxial Cable 238 • Fiber Optics 238
Structured Wiring System Standards 240
Transmission over Twisted Pair Wire 241 • The EIA/TIA
Standards 243 • Grounding 247 • Fiber Optics to the
Desktop 247
Building Entrance Cabling 248
Conduit Entrances 248 • Direct Burial 249 • Aerial 249 •
Entrance Cable Termination 249 • Electrical Protection 250
Equipment Rooms 252
Floor Space Considerations 252 • Equipment Room
Location 253 • Main Distributing Frames 254
Backbone Cable 254
The Intrabuilding Backbone Cable System 255 • Interbuilding
Backbone Cable System 256 • Intermediate Distributing
Frames 256 • The Horizontal Wiring System 257 *
Terminating Jacks 262
V
Vendor Selection Considerations 263
Manufacturer Support 263 • Installation Quality 264 •
Testing 264
Summary 265
PART THREE MANAGING TELECOMMUNICATIONS
FACILITIES 267
Chapter 14
Managing PBX and Key Telephone
Equipment 269
Differences in Switching System Types 271
Major PBX System Features 273
Automatic Route Selection 273 * Messaging Features 274 •
Integrated Auxiliary Apparatus 275 • Remote Switch Unit
275 • Automatic Call Distribution 276 • Traffic Usage
Measuring Equipment 276 • Station Message Detail
Recorder 278 • Station Loop Range 278 • Remote
Maintenance and Diagnostics 279 • Virtual Office Support
279 • Emergency Number Support 279 • Direct Digital
Trunk Interface 280 • Station Sets 280 • Adapter Modules
281 • Direct Inward System Access (DISA) 282 • Paging
282 • Dial Dictation Equipment 282 • Direct Inward
Dialing 283 • Automatic Set Relocation 283 • Class of
Service and Restriction 283 * Attendant Console Features
284 • Call Coverage 284 • Computer Telephone Integration
(CTI) 285 • Distinctive Ringing 285 • Modem Pooling
285 • Power Fail Transfer 286 • Forced Authorization
Codes 286
PBX Administration 286
Selecting Key Telephone Systems 288
Telephone Sets 288 • Expansion Capability 288 • Hands
Free Answer and Intercom 289 • Flash Button Call
Transfer 289
Switching System Selection Considerations 289
Vendor Support 290 • Product Value 291
Summary 291
Chapter 15
Managing Automatic Call Distributors 293
Elements of Automatic Call Distribution
Systems 296
Circuits 296 • Switching Systems 296 • Service Database
298 • Workstations 298 • Voice Processing Equipment 300
• Management Information System 301
vi
Major ACD System Features 301
Call Routing and Distribution 301 • Statistical Information
303 • Call Prompting 304 • Call Monitoring 304 • Agent
Displays 304 • Management Software 304
Setting Call Center Objectives 305
Service Level Motivations 305 • Service Level 308
The ACD Process 310
Answering the Call 310 • Identifying the Caller 311 •
Informing the Caller 311 • Queuing Calls 312 • Routing
Calls 312 • Serving the Caller 312
ACD Management Information Systems 312
MIS Functions 313
Computer Telephone Integration 315
Web Site Integration 316
ACD Selection Considerations 317
Setup Assistance 317 • Technical ACD Functionality 318 •
MIS Functionality 319 • Ancillary Equipment 319
Summary 320
Chapter 16
Managing Voice Processing Equipment 323
Voice Mail 324
Uses and Misuses of Voice Mail 325 • Voice Mail
Features 327 • Getting Maximum Value from a Voice
Mail System 332
Automated Attendant 333
Interactive Voice Response 334
Case History: Order Fulfillment with IVR 336
Fax on Demand 336
Speech Recognition 337
Voice Processing Selection Considerations 337
Selecting Voice Mail 338 • Selecting Automated Attendant
339 * Selecting Interactive Voice Response 339 •
Selecting Fax on Demand 341 • Selecting Speech
Recognition 341
Summary 341
Chapter 17
Managing Local Area Networks and
Internets 343
Local Area Network Operating Systems 344
Network Operating System Types 344 • Local Area Network
Administration 345
CONTENTS
Local Area Network Hardware 347
Local Area Network Access Alternatives 347 • Hub
Alternatives 349 • Wiring Alternatives 349 • Wireless
LANs 351
Managing Local Area Network Internets 352
Bridging 353 • Switching 353 • Routing 355 • Virtual
Local Area Network 361
Local Area Network Facility Selection
Considerations 363
Network Operating Systems 363 * Switches and VLANs 364
• Routers 366 • Wireless 367 • Case Study: Engineering
Company Local Area Network 368
Summary 369
Chapter 18
Managing Wide Area Networks 371
Data Network Alternatives 372
Point to Point Circuits 372 • Packet Switching Networks
377 • Frame Relay Networks 378 • Asynchronous Transfer
Mode 381 • Virtual Private Networks 382
Wide Area Network Selection Considerations 386
Negotiating Service Level Agreements 387 • Point to Point
Circuits 388 • Quality of Service Considerations 392 •
Frame Relay 393 • Virtual Private Network 395
Summary 398
Chapter 19
Managing Video and Audio Conferencing
Equipment 399
Video Standards 400
Videoconferencing Equipment 402
Codecs 403 • Camera Systems 403 • Monitors 403 •
Control System 404 • Audio System 404 • Multipoint
Conferences 404 • Meeting Rooms 405
Network Requirements for Videoconferencing 405
Switched 56 406 • ISDN 406 • Inverse Multiplexing 406
• Connecting Through a PBX 406 • Dedicated Channel 407
Videoconferencing Administration 408
Audio Conferencing 409
Conference Bridges 409 • Conference Room Telephones 410
• Conferencing Services 410
Conferencing System Selection Considerations 411
Videoconferencing Selection Criteria 411 • Selecting Audio
Conferencing Equipment 412
Summary 413
CONTENTS
Chapter 20
Managing Convergence 415
Convergence Alternatives 417
IP PBX 419 • Ethernet Telephone 419 • IP Trunks 421 •
IP Station 421
Justifying the Converged Network 422
The Web Enabled Call Center 423 • The Broadband Local
Loop 423 • Telecommuting 424 • Advanced Office
Functions 425
Convergence Selection Considerations 425
Selecting an IP PBX 425 • Selecting Ethernet Telephones
425 • Selecting IP Trunk 426
Summary 426
PART FOUR TELECOMMUNICATIONS COST
CONTROL 427
Chapter 21
Controlling Telecommunications Costs 429
Telecommunications Bill Processing 431
Control Service Orders 431 • Consolidate Bills 431 •
Establish Billing Benchmarks 432 • Review Bills with a
Technical Eye 433 * Audit Bills Annually 434
Auditing Telecommunications Bills 435
Exchange Lines 438 • Long Distance Review 441 • Calling
Card Calls 442 • Taxes 442
Auditing Interexchange Carrier Bills 442
Long Distance Bill Review 443 • Toll Free Bills 444 •
Interexchange Carrier Calling Card Billing 445 • Private
Line and Special Service Bills 445
Budgeting 445
Variable Costs 446
Controlling Maintenance Costs 448
Controlling Rearrangement Costs 449
Buying from the Secondary Market 449
Call Accounting Systems 451
Controlling Unauthorized Use of Telephone Services 452 •
Telephone Cost Charge Back 452 • Detecting Evidence of
Misuse 453 • Reselling Telephone Services 454 Billing
Clients for Telephone Costs 454 • Evaluating How
Employees Spend Their Time 455
Call Accounting Selection Considerations 455
Vendor Support 456 • Report Generating Capability 456 •
Tie Line Reconciliation 458 • Call Timing and Rating 458 •
vii
Centralized Versus Decentralized Systems 459 • System
Management Capabilities 459
PBX Features for Controlling Costs 460
Automatic Route Selection 460 • Station Restrictions 460 •
Centralized Attendant Service 461 • Automatic Circuit
Assurance 462 • Circuit Sharing 462
Summary 462
Chapter 22
Benchmarking Telecommunications Results 463
Benefits of Benchmarking 464
How to Begin 465
What to Benchmark 466 • How to Present Benchmarking
Details 467 * Selecting Targets 468 • Hmv to Display
Benchmarking Data 469
Administrative Costs 472
Choosing Benchmarking Partners 473
Capitalizing on the Process 474
Summary 474
Chapter 23
Contracting and Outsourcing 477
Equipment Purchases 478
Warranties: Expressed and Implied 478 * The Battle of the
Forms 480 • Negotiating and Writing an Equipment
Contract 481 • Insurance 482 • Payments to
Subcontractors 482 • Payment Schedule 482 • Acceptance
Terms 482 • Documentation 483 • Continuing Availability
of Product Support 483
Contracting for Consulting Services 483
Selecting a Consultant 486 • Contracting with
Telecommunications Consultants 492 • Vendors
Professional Services 493
Long Distance Contracts 493
Procuring Installation, Maintenance, and
Administrative Services 494
Contract Installation 494 * Maintenance Service Contracts 495
Outsourcing 497
Summary 500
Chapter 24
Sizing and Optimizing Voice Circuits 501
Fundamentals of Traffic Engineering 502
Grade of Service 502 • Traffic Load 503 • Busy Hour 504
• Offered Versus Carried Load 505 • Quantity of Trunks 507
viii
• Using Erlang C Tables 512 • Calculating Voice Mail Port
Requirements 516 • Using ACD Analyzer for Traffic
Calculations 517 • Busy Signals 519
Sources of Traffic Usage Information 520
Switching System Data 520 • Usage SensitiiY Bills 521 •
LEC Traffic or Busy Study 521 • Call Accounting System 523
Case Study: Using Traffic Theory to Optimize
Local Trunks 524
Preliminary Analysis of the Traffic Study 524
Summary 527
Chapter 25
Optimizing Data Network Bandwidth 529
Internetworking Design 532
Trame Relay Design 534 • Virtual Private Network
Design 536
Network Quality of Service 536
Policy Management 537 • Traffic Management 540
Bandwidth and Policy Management Selection
Considerations 542
Summary 543
PART FIVE
OPERATIONS PLANNING AND
EXECUTION 545
Chapter 26
Developing a Telecommunications
Operations Plan 547
Service Ordering Process 548
Maintaining Records 549
Location Records 550 • Wiring and Assignment Records
551 • Station Type and Feature Assignment Records 554 •
Distributing Frame Drawings 554 • Inventory of Major
Components 555 • Record Integrity Checks 555
Telemanagement Systems 556
User Database 557 • Work Order Systems 558 • Cable
Management System 558 • Trouble Ticketing System 559 •
Directory Support System 559 * Billing System 559 •
Vendor Management System 560
Service Evaluation Plan 560
Speed of Telephone Answering 562 • Measuring the
Quality of Switching Service 562 • Monitoring Trunk
Statistics 563 • Console Statistics 564 • Data Network
Service Indicators 566 • Installation Service 567 • Trouble
CONTENTS
Report Analytic 5t 7 • cinior Service Evaluation 5b7 •
Transmission Service : W
Receiving and Analyzing Trouble Reports 568
Report Receipt 5b9 • Analyzing trouble Report* 57(1
The Telecommunications Operations Review 571
Telemanagement System Selection
Considerations 572
Summary 573
Chapter 27
Disaster Prevention and Recovery 575
The Emergency Response Team 575
Risk Assessment 576 • Damage Assessment 577 •
Documenting the Plan 577
Disaster Prevention 578
Preventing and Controlling Fires 578 * Preventing and
Controlling Water Damage 579 • Preventing and
Controlling Earthquake Damage 579 • Preventing and
Controlling Storm Damage 580 • Preventing and
Controlling Human Caused Damage 580
Controlling Equipment and Service Hazards 580
Switching System Loss 580 • Wide Area Network Loss 582
• Power Fail Transfer 584
Summary 586
Chapter 28
Cutover Planning and Management 587
Planning the Cutover 588
User Training 590 • Floor Plans 591
Change Control 591
Conducting Network Facility and Station
Reviews 592
Standards 592
Station Verification 593 • PBX Station Reviews 595 •
Trunk Reviews 597
Establishing a Fallback Plan 598
Testing the New System 598
Post cutover Follow up 599
Cutover Task Lists 600
Organize the Project 600 • Develop Requirements 603 •
Select Equipment 603 • Plan the Cutover 604 • Prepare
Equipment Room 606 • Select and Order Network Facilities
606 • Order Equipment 606 • Install Cabling 606 • Install
Station Equipment 607 • Install Equipment 607 • Train
Users 608 • Cutover System 608 • Accept System 609
Summary 609
CONTENTS
Chapter 29
Telecommunications Project Management 611
Project Management Overview 612
Selecting the Project Team 614 • Project Team
Responsibilities 615
Project Scheduling Techniques 617
Developing a PERT Chart 618 • Calculating the Critical
Path 619 • Developing the Work Breakdown Structure 620
• Sequencing Tasks 621 • Obtaining Approvals 621
Project Management and Control 622
Project Schedule 623 • Project Team Coordination Meetings
623 • Progress Reports 623 • Budgetary Controls 623
Summary 624
Chapter 30
Resale of Telecommunications Services 625
Forms of Resale 626
Shared Tenant Service 626 • Hotel and Motel Service 628 •
Student Telephone Service 629 • Hospitals 630
Resale Opportunities for Property
Developers 630
Customer Owned Coin Telephones 631
Lack of Answer Supervision 632 * Maintenance and
Vandalism 633 • Call Rating 633 • Coin Collection 634 •
Features 634
Summary 635
Chapter 31
Controlling Telecommunications Quality 637
Transmission Quality 638
Echo 640 • Loss 641 • Noise 642 * Bandwidth and
Distortion 644 • Delay 644 • Local Loop Transmission
646 • Bridged Tap 649 • Access Circuits and Long Haul
Transmission 650
Managing Data Network Quality 650
Transmission Measurements 651
Loss Measurements 652 • Noise Measurements 652 •
Return Loss Measurements 653 • Manual Tests and Trouble
Reports 653 • Data Transmission Tests 653
Transmission Enhancement 654
Transmission Traps for the Unwary 656
Conferencing 656 • Remote Access 657 • Off Premise
Extensions 657 • Case Histories in Transmission
Impairments 657
Summary 658
ix
Chapter 32
Managing Telecommunications Security 661
Principles of Telecommunications Security 663
Establishing a Security Policy 663 • Reviewing Sources of
Vulnerability 664
Security Methods 670
Operational Safeguards 671 • Logon and Passwords 672 •
Encryption 672 • Key Management 673 • Authentication
674 • Message Sequence Numbering 674 • Transaction
Audit Traits 674
Summary 675
Chapter 33
Preventing Toll Fraud 677
Call Sell Operations 678
How Call Sell Operators Work 678 • Maintenance Terminal
Security 682 • Your Responsibility for Toll Theft 683
Insider Theft 684
Voice Mail Hacking 685
Switchboard Scams 685
Toll Fraud Do s and Don ts 686
Summary 688
Chapter 34
Network Maintenance and Testing 689
Troubleshooting Techniques 690
Define the Problem 690 • Develop Hypotheses 695 •
Isolate the Cause 695 • Take Corrective Action 696 •
Verify That the Trouble Is Cleared 697 • Restore the Service
to the Users 697
Matching Test Equipment to the Strategy 698
Test Equipment Standards 698 • Host Based Testing 699 •
Outboard Testing Systems 699 • Selecting the Network
Testing Strategy 700
Test Equipment Selection Considerations 700
Protocol Analyzers 700 • Analog Circuit Tests 702
Summary 703
Chapter 35
Network Management Systems 705
Functions of a Network Management System 706
Inventory 709 • Trouble Ticketing and History File 711 •
Alarm Receipt, Testing, and Diagnostics 711 • Trouble
History Analysis 712
X
Network Control 713
Purposes of a Network Control Center 713
Network Control Strategies 714 * Organization of the
Network Control Center 715 • Network Management and
Control Equipment 717
Simple Network Management Protocol 721
SNMP Version 2 723 • SNMP Version 3 724
Remote Monitoring 724
Network Management System Evaluation
Considerations 725
Features and Functions 726 • Usability 727 • Standards
Supported 727 • Reporting Capability 728
Summary 728
Appendix A
The Telecommunications Act of 1996 729
Appendix B
Traffic Tables 741
Appendix C
Financial Tables 759
Appendix D
Code of Ethics of the Society of
Telecommunications Consultants 765
Appendix E
Request for Proposals Preparation
Guide 767
CONTENTS
Appendix F
Sources of Additional Information 803
Appendix G
Feature Definitions of Telecommunications
Systems 813
Appendix H
Telecommunications System Operations
Review 829
Appendix I
Telecommunications Policy Manual 833
Appendix J
Telecommunications Acronym
Dictionary 839
Appendix K
Glossary of Telecommunications Terms 847
BIBLIOGRAPHY 861
INDEX 863
|
| any_adam_object | 1 |
| author | Green, James H. |
| author_facet | Green, James H. |
| author_role | aut |
| author_sort | Green, James H. |
| author_variant | j h g jh jhg |
| building | Verbundindex |
| bvnumber | BV013976395 |
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| callnumber-raw | TK5102.5 |
| callnumber-search | TK5102.5 |
| callnumber-sort | TK 45102.5 |
| callnumber-subject | TK - Electrical and Nuclear Engineering |
| classification_rvk | ZN 6000 |
| ctrlnum | (OCoLC)45136713 (DE-599)BVBBV013976395 |
| dewey-full | 621.382 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 621 - Applied physics |
| dewey-raw | 621.382 |
| dewey-search | 621.382 |
| dewey-sort | 3621.382 |
| dewey-tens | 620 - Engineering and allied operations |
| discipline | Elektrotechnik / Elektronik / Nachrichtentechnik |
| edition | 3. ed. |
| format | Book |
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| id | DE-604.BV013976395 |
| illustrated | Illustrated |
| indexdate | 2024-07-09T18:55:27Z |
| institution | BVB |
| isbn | 0071370587 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-009566806 |
| oclc_num | 45136713 |
| open_access_boolean | |
| owner | DE-703 |
| owner_facet | DE-703 |
| physical | XX, 875 S. Ill., graph. Darst. |
| publishDate | 2001 |
| publishDateSearch | 2001 |
| publishDateSort | 2001 |
| publisher | McGraw-Hill |
| record_format | marc |
| spelling | Green, James H. Verfasser aut The Irwin handbook of telecommunications management James Harry Green 3. ed. New York [u.a.] McGraw-Hill 2001 XX, 875 S. Ill., graph. Darst. txt rdacontent n rdamedia nc rdacarrier Wirtschaft Business Communication systems Management Handbooks, manuals, etc Telecommunication systems Management Handbooks, manuals, etc Telekommunikation (DE-588)4059360-5 gnd rswk-swf Managementinformationssystem (DE-588)4074518-1 gnd rswk-swf Managementinformationssystem (DE-588)4074518-1 s Telekommunikation (DE-588)4059360-5 s DE-604 HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=009566806&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Green, James H. The Irwin handbook of telecommunications management Wirtschaft Business Communication systems Management Handbooks, manuals, etc Telecommunication systems Management Handbooks, manuals, etc Telekommunikation (DE-588)4059360-5 gnd Managementinformationssystem (DE-588)4074518-1 gnd |
| subject_GND | (DE-588)4059360-5 (DE-588)4074518-1 |
| title | The Irwin handbook of telecommunications management |
| title_auth | The Irwin handbook of telecommunications management |
| title_exact_search | The Irwin handbook of telecommunications management |
| title_full | The Irwin handbook of telecommunications management James Harry Green |
| title_fullStr | The Irwin handbook of telecommunications management James Harry Green |
| title_full_unstemmed | The Irwin handbook of telecommunications management James Harry Green |
| title_short | The Irwin handbook of telecommunications management |
| title_sort | the irwin handbook of telecommunications management |
| topic | Wirtschaft Business Communication systems Management Handbooks, manuals, etc Telecommunication systems Management Handbooks, manuals, etc Telekommunikation (DE-588)4059360-5 gnd Managementinformationssystem (DE-588)4074518-1 gnd |
| topic_facet | Wirtschaft Business Communication systems Management Handbooks, manuals, etc Telecommunication systems Management Handbooks, manuals, etc Telekommunikation Managementinformationssystem |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=009566806&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
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