Measuring and managing performance in organizations:
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
New York, NY
Dorset House Publ.
1996
|
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | XXI, 216 S. graph. Darst. |
| ISBN: | 0932633366 |
Internformat
MARC
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Datensatz im Suchindex
| _version_ | 1804128694297427968 |
|---|---|
| adam_text | Foreword xiii
Preface xv
One: An Introduction to Measurement Issues 1
Two: A Closer Look at Measurement Dysfunction 10
Three: The Intended Uses of Measurement in Organizations 21
Motivational Measurement 22
Informational Measurement 25
Segregating Information By Intended Use 29
Four: How Economists Approach the Measurement Problem 32
Balancing Cost and Benefit Associated with Agent Effort 34
The Effort Mix Problem 37
Five: Constructing a Model of Measurement and Dysfunction 42
The Importance of the Customer 44
What the Customer Wants 45
Extra Effort versus Incentive Distortion 47
Six: Bringing Internal Motivation into the Model 52
The Observability of Effort 54
Model Assumptions 55
Seven: Three Ways of Supervising the Agent 58
No Supervision 58
Full Supervision 60
Partial Supervision 62
Eight: Designing Incentive Systems 66
A Better Model of Organizational Incentives 68
Nine: A Summary of the Model 74
The Model Setup 74
Three Ways of Supervising the Agent 76
The Principal s Solution 79
xii • Contents
Ten: Measurement and Internal Motivation 81
Internal versus External Motivation 81
Delegatory Management 87
The Conflict Between Measurement Based and Delegatory
Management 89
Eleven: Comparing Delegatory and Measurement Based Management 92
Twelve: When Neither Management Method Seems Recommended 102
Measurement versus Delegation in Real Organizations 108
Thirteen: Purely Informational Measurement 114
Fourteen: How Dysfunction Arises and Persists 124
The Earnest Explanation of Dysfunction: A Systematic
Error by the Principal 126
Misguided Reflexes, Folly, and the Mystique of Quantity 127
The Difficulty of the Principal s Inference Problem 133
Fifteen: The Cynical Explanation of Dysfunction 137
Delegation Costs, Inevitable Dysfunction, and
Non Attributional Cultures 140
Sixteen: Interviews with Software Measurement Experts 147
Interview Results 149
Seventeen: The Measurement Disease 159
The Malcolm Baldrige Quality Award 159
ISO 9000 Certification 160
Software Capability Evaluation 162
Similarities Between Methods 163
The Nature of the Measurement Problem 167
Eighteen: Societal Implications and Extensions 171
Probabilistic Measurement 172
Firm Integration Theories 174
The Difficulty of Explaining Cooperation Under
Assumptions of Pure Self interest 178
Nineteen: A Difficult But Solvable Problem 180
Appendix: Interview Methods and Questions 183
Glossary 191
Bibliography 195
Author Index 209
Subject Index 211
|
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| discipline | Wirtschaftswissenschaften |
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| illustrated | Illustrated |
| indexdate | 2024-07-09T18:53:19Z |
| institution | BVB |
| isbn | 0932633366 |
| language | English |
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| physical | XXI, 216 S. graph. Darst. |
| publishDate | 1996 |
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| publisher | Dorset House Publ. |
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| spelling | Austin, Robert D. 1962- Verfasser (DE-588)142713023 aut Measuring and managing performance in organizations Robert D. Austin New York, NY Dorset House Publ. 1996 XXI, 216 S. graph. Darst. txt rdacontent n rdamedia nc rdacarrier Employees Rating of Messung (DE-588)4038852-9 gnd rswk-swf Organisation (DE-588)4043774-7 gnd rswk-swf Organisation (DE-588)4043774-7 s Messung (DE-588)4038852-9 s DE-604 HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=009479953&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
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| title | Measuring and managing performance in organizations |
| title_auth | Measuring and managing performance in organizations |
| title_exact_search | Measuring and managing performance in organizations |
| title_full | Measuring and managing performance in organizations Robert D. Austin |
| title_fullStr | Measuring and managing performance in organizations Robert D. Austin |
| title_full_unstemmed | Measuring and managing performance in organizations Robert D. Austin |
| title_short | Measuring and managing performance in organizations |
| title_sort | measuring and managing performance in organizations |
| topic | Employees Rating of Messung (DE-588)4038852-9 gnd Organisation (DE-588)4043774-7 gnd |
| topic_facet | Employees Rating of Messung Organisation |
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