APA (7th ed.) Citation

Czegel, B. (1998). Running an effective help desk (2. ed.). Wiley.

Chicago Style (17th ed.) Citation

Czegel, Barbara. Running an Effective Help Desk. 2. ed. New York [u.a.]: Wiley, 1998.

MLA (9th ed.) Citation

Czegel, Barbara. Running an Effective Help Desk. 2. ed. Wiley, 1998.