Management information systems:
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| Main Authors: | , |
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| Format: | Book |
| Language: | English |
| Published: |
Upper Saddle River, NJ
Prentice Hall
2001
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| Edition: | 8. ed. |
| Subjects: | |
| Online Access: | Inhaltsverzeichnis |
| Physical Description: | XXXVII, 478 S. Ill., graph. Darst. |
| ISBN: | 0130192376 |
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MARC
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| 245 | 1 | 0 | |a Management information systems |c Raymond McLeod ; George Schell |
| 250 | |a 8. ed. | ||
| 264 | 1 | |a Upper Saddle River, NJ |b Prentice Hall |c 2001 | |
| 300 | |a XXXVII, 478 S. |b Ill., graph. Darst. | ||
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| 650 | 7 | |a Informatietechnologie |2 gtt | |
| 650 | 7 | |a Management informatiesystemen |2 gtt | |
| 650 | 4 | |a Systèmes d'information de gestion | |
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Record in the Search Index
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PHUT I THE CDMPUTEH AS AN ORGANIZATIONAL INFORMATION SYSTEM 1
Chapter 1 Introduction to the Computer Based Information System 2
Chapter 2 Using Information Technology For Competitive Advantage 26
Chapter 3 Using Information Technology to Engage in Electronic Commerce 42
Chapter 4 Computer Use in an International Marketplace 68
Chapter 5 Ethical Implications of Information Technology 84
PRRT II SVSTEMS METHODDLOGIES 93 Chapter 6 Systems Concepts 100
Chapter 7 System Life Cycle Methodologies 122
PORT III THE COMPUTER AS A PROBLEM SOLVIMG TOOL 151
Chapter 8 Fundamentals of Computer Processing 152
Chapter 9 The Database and Database Management System 172
Chapter 10 Data Communications 198
PHRT IV THE COMPUTER BASED INFORMATION SYSTEM 217 Chapter 11 The Accounting Information System 218
Chapter 12 The Management Information Sysytem 238
Chapter 13 Decision Support Systems 258
Chapter 14 The Virtual Office 284
PART V ORGANIZATIONAL INFORMATION SYSTEMS 301 Chapter 15 Enterprise Information Systems 302
Chapter 16 Executive Information Systems 320
Chapter 17 Marketing Information Systems 342
Chapter 18 Information Resources Information Systems 364
APPENDIXES INTRODUCTION 391 Appendix A Data Modeling 392
Appendix B Process Modeling 401
Appendix C Manufacturing Information Systems 410
Appendix D Financial Information Systems 427
Appendix E Human Resources Information Systems 443
References 455
Index 465
Preface xxxiii
PART I THE COMPUTER AS AN ORGANIZATIONAL INFORMATION SYSTEM 1
Chapter 1 Introduction to the Computer Based Information System 2
Introduction 3
Information Management 3
Main Types of Resources 3
Management of the Resources 3
How Information Is Managed 4
Interest in Information Management 4
Increasing Complexity of Business Activity 4
Improved Computer Capabilities 4
Who are the Information Users? 5
Where Managers Are Found 5
What Managers Do 6
Management Skills 8
Management Knowledge 8
The Manager and Systems 9
What Is a System? 9
System Elements 9
Open Loop and Closed Loop Systems 9
Open Systems and Closed Systems 10
What Is a Subsystem ? 10
What Is a Supersystem? 10
The Business System 11
Physical Systems and Conceptual Systems 11
The Importance of a Systems View 12
Data Versus Information 12
The Evolution of Computer Based Information Systems 12
The Initial Focus on Data 12
The New Focus on Information 12
The Revised Focus on Decision Support 13
The Current Focus on Communication 13 ¦
The Potential Focus on Consultation 13
A Model of a Computer Based Information System 14
An Example of a Management Information System 14
The Information Services Organization 16
Information Specialists 16
The Trend to End User Computing 17
What Stimulated End User Computing? 17
The Role of Information Specialists in End User
Computing (EUC) 18
Justifying the CBIS 18
Achieving the CBIS 19
Reengineering the CBIS 19
Managing the CBIS 20
Putting the CBIS in Context 20
Highlights in MIS How a CIO Sees the CBIS 22
SUMMARY 21 KEY TERMS 23 KEY CONCEPTS 23
QUESTIONS 23 TOPICS FOR DISCUSSION 24
PROBLEMS 24
COSe Problem Freeway Ford 24
Chapter 2 Using Information Technology For Competitive
Advantage 26
Introduction 27
The Firm in Its Environment 27
The Eight Environmental Elements 27
Environmental Resource Flows 28
Competitive Advantage 28
Porter's Value Chains 28
Expanding the Scope of the Value Chain 29
What Are the Information Resources? 30
Types of Information Resources 30
Who Manages the Information Resources? 30
The Chief Information Officer 31
The Increasing Complexity of Information Management 31
Strategic Planning 31
Strategic Planning for the Enterprise 31
Highlights in HIS Information Technology at Federal Express 32
Strategic Planning for Business Areas 32
Strategic Planning for Information Resources 32
Strategy Set Transformation 33
The SPIR Approach 33
Content of a Strategic Plan for Information Resources 33
End User Computing as a Strategic Issue 35
Levels of End User Capability 35
Benefits of End User Computing 36
Risks of End User Computing 36
The Information Resources Management Concept 37
Required IRM Elements 37
The IRM Model 37
SUMMARY 39 KEY TERMS 39 KEY CONCEPTS 40
QUESTIONS 40 TOPICS AND DISCUSSION 40
PROBLEMS 40
CASE PROBLEM — Water Equipment Technology Company of Mexico 41
Chapter 3 Using Information Technology to Engage in Electronic
Commerce 42
Introduction 43
Electronic Commerce 43
Anticipated Benefits from Electronic Commerce 44
Electronic Commerce Constraints 44
The Pathway to Electronic Commerce 44
Business Intelligence 45
Basic Intelligence Tasks 45
External Databases 46
Search Engines 47
Electronic Commerce Strategy 47
The Interorganizational System (IOS) 47
IOS Benefits 48
Electronic Data Interchange (EDI) 49
Typical EDI Linkages 49
Vendor Stock Replenishment 49
Electronic Funds Transfer 49
EDI Standards 50
Degree of EDI Implementation 50
Proactive and Reactive Business Partners 51
Adoption Influences 51
EDI Benefits 52
A Challenge to EDI 53
Electronic Commerce Technology 53
Technology Choices 53
Evolution of the Internet 54
ARPANET 54
The World Wide Web 54
World Wide Web Terminology 55
Cyberspace and the Information Superhighway 56
An Internet Model 57
Internet Standards 57
Internet Security 58
Highlights in MIS Traffic Cop of the Internet 59
Business Applications of the Internet 59
Marketing Research 60
Highlights IN MIS The Name Game 61
Competitive Intelligence 61
Retailing Applications 61
Suggestions for Successful Internet Use 62
Future Impact of the Internet on Business 63
SUMMARY 63 KEY TERMS 64 KEY CONCEPTS 64
QUESTIONS 65 TOPICS AND DISCUSSION 65
PROBLEMS 65
Case Problem The Office Works 66
Chapter 4 Computer Use in an International Marketplace 68
Introduction 69
The Multinational Corporation 69
The Special Need for Information Processing in an MNC 69
Types of MNC Organizational Structure 69
The Special Need for Coordination in an MNC 70
The Advantages of Coordination 70
Global Business Strategies 71
Multinational Strategy 71
Global Strategy 71
International Strategy 72
Transnational Strategy 72
Global Business Drivers 73
Problems in Implementing Global Information Systems 74
Politically Imposed Constraints 74
Technological Problems 74
Lack of Support from Subsidiary Managers 74
GIS Implementation Strategies 75
A Transnational Strategy for GIS Implementation 75
Computing Around the World 77
Group Support Systems in Africa 77
A Strategic Decision Support System in Switzerland 79
Putting International Computer Use in Perspective 80
Highlights in MIS Special Training from Hell 80
SUMMARY 80 KEY TERMS 81 KEY CONCEPTS 81
QUESTIONS 81 TOPICS FOR DISCUSSION 81
PROBLEM 82
CASE PROBLEM Athens Computer Sales and Service 82
Chapter 5 Ethical Implications of Information Technology 84
Introduction 85
Morals, Ethics, and the Law 85
What Are Morals? 85
What Are Ethics? 85
What Are Laws? 85
Putting Morals, Ethics, and Laws in Perspective 86
The Need for an Ethics Culture 86
How the Ethical Culture Is Imposed 86
Putting the Credos, Programs, and Codes in Perspective 88
Ethics and Information Services 88
What is Computer Ethics? 88
Reasons for the Importance of Computer Ethics 88
Social Rights and the Computer 89
Rights to the Computer 89
Rights to Information 90
The Social Contract of Information Services 90
Ethics and the CIO 91
Perceptions of the ClO's Ethics 91
An Action Plan for Achieving an Ethical Computer Operation 92
The Information Services Standards of Conduct 93
Putting Computer Ethics in Perspective 93
Highlights in HIS Applying a Marketing Ethical Decision Making
Theory to Information Systems 95
SUMMARY 94 KEY TERMS 96 KEY CONCEPTS 96
QUESTIONS 97 TOPICS FOR DISCUSSION 97
PROBLEM 97
Case Problem The Pet Store AG 96
PART II SYSTEMS METHODOLOGIES 93 Chapter 6 Systems Concepts 100
Introduction 101
Models 101
Types of Models 101
Uses of Models 102
The General Systems Model 103
The Physical System 103
The Conceptual System 104
The Environment 110
Putting the General Systems Model in Context 110
Problem Solving 110
Highlights in MIS Applying Systems Theory to Everything 111
Decision Making and Problem Solving 111
Elements of a Problem Solving Process 112
Problems Versus Symptoms 112
Problem Structure 113
The Systems Approach 113
A Series of Steps 114
Preparation Effort 114
Step One—View the Firm as a System 114
Step Two—Recognize the Environmental System 114
Step Three—Identify the Firm's Subsystems 114
Definition Effort 115
Step Four—Proceed from a System to a Subsystem Level 115
Step Five—Analyze System Parts in a Certain Sequence 115
Solution Effort 117
Step Six—Identify Alternative Solutions 117
Step Seven—Evaluate the Alternative Solutions 117
Step Eight—Select the Best Solution 117
Step Nine—Implement the Solution 117
Step Ten—Follow Up to Ensure that the Solution is Effective 117
Review of the Systems Approach 118
SUMMARY 119 KEY TERMS 119 KEY CONCEPTS 119
QUESTIONS 121 TOPICS FOR DISCUSSION 121
PROBLEMS 121
Case Problem Bargain City 120
Chapter 7 System Life Cycle Methodologies 122
Introduction 123
The System Life Cycle 123
Life Cycle Phases 123
Life Cycle Management 123
Project Leadership 124
The Planning Phase 125
Benefits from Planning the CBIS Project 125
Steps of the Planning Phase 125
7. Recognize The Problem 125
2. Define the Problem 125
3. Set System Objectives 125
4. Identify System Constraints 125
5. Conduct a Feasibility Study 126
6. Prepare a System Study Proposal 127
7. Approve or Disapprove the Study Project 127
8. Establish a Control Mechanism 127
The Analysis Phase 128
1. Announce the System Study 128
2. Organize the Project Team 129
3. Define Information Needs 129
4. Define System Performance Criteria 129
5. Prepare the Design Proposal 130
6. Approve or Disapprove the Design Project 130
The Design Phase 130
1. Prepare the Detailed System Design 130
2. Identify Alternative System Configurations 131
3. Evaluate Alternative System Configurations 132
4. Select the Best Configuration 132
5. Prepare the Implementation Proposal 132
6. Approve or Disapprove the System Implementation 132
The Implementation Phase 133
7. Plan the Implementation 134
2. Announce the Implementation 134
3. Obtain the Hardware Resources 134
4. Obtain the Software Resources 136
5. Prepare the Database 136
6. Prepare the Physical Facilities 136
7. Educate the Participants and Users 136
8. Prepare the Cutover Proposal 137
9. Approve or Disapprove Cutover to the New System 137
10. Cutover to the New System 137
Highlights IN MIS The Time Must be Right for Cutover 137
APPLYING THE SYSTEM APPROACH m
The Use Phase 138
1. Use the System 138
2. Audit the System 138
3. Maintain the System 138
4. Prepare Reengineering Proposal 139
5. Approve or Disapprove the Reengineering System 139
Putting the System Life Cycle in Perspective 140
Prototyping 140
Types of Prototypes 140
Prototyping and the System Development Life Cycle 142
The Attraction of Prototyping 142
Potential Pitfalls of Prototyping 143
Applications That Are Good Prospects for Prototyping 143
Rapid Application Development 143
The Essential Ingredients of RAD 143
Business Process Redesign 144
Reverse Engineering 144
Restructuring 145
Reengineering 145
Selection of the BPR Components 145
Putting SLC, Prototyping, RAD, and BPR in Perspective 146
SUMMARY 147 KEY TERMS 148 KEY CONCEPTS 148
QUESTIONS 148 TOPICS FOR DISCUSSION 149
PROBLEMS 149
Case Problem Epic Publications 149
PHHT III THE COMPUTER AS A PROBLEM SOLVING TOOL 151
Chapter 8 Fundamentals of Computer Processing 152
Introduction 153
Computing History 153
Early Mainframe Computers 153
Smaller Computers 154
Early Computer Applications 154
Computer Hardware 155
Processors 155
Memory 156
Highlights in MIS 157
APPLYING THE SYSTEM APPROACH 157
Storage 158
Input Devices 161
Output Devices 162
Multimedia 163
Keeping Abreast of Hardware Change 164
Software 164
System Software 164
Application Software 166
Prewritten Application Software 166
Custom Application Software 167
The Role of User Friendly Software 167
Keeping Abreast of Software Change 167
SUMMARY 168 KEY TERMS 169 KEY CONCEPTS 169
QUESTIONS 169 TOPICS FOR DISCUSSION 169
PROBLEMS 170
CASe Problem The Bed Cellar 170
Chapter 9 The Database and Database Management System 172
Introduction 173
Data Organization 173
Folders 173
Organizing Data on Computer Resources 175
The Spreadsheet as a Simple Database 177
Flat Files 177
Key Fields 178
Database Structure 178
Hierarchical Database Structures 178
Network Database Structures 179
Relational Database Structures 179
A Relational Database Example 179
The Database Concept 181
The Evolution of Database Software 183
Creating a Database 184
Determine the Data Needs 184
Describe the Data 185
APPLYING THE SYSTEM APPROACH 185
Enter the Data 188
Use the Database 188
On Line Analytical Processing 189
A Model of Database Management System 189
The Database Administrator 190
Knowledge Discovery in Databases 191
Data Warehousing 191
The Data Mart 191
Data Mining 191
The KDD Process 192
Database Management Systems in Perspective 192
HighlightS IN HIS ~ It Can Be Healthy to Mine the Corporate
Database 193
DBMS Advantages 193
DBMS Disadvantages 193
SUMMARY 194 KEY TERMS 195 KEY CONCEPTS 195
QUESTIONS 195 TOPICS FOR DISCUSSION 195
PROBLEMS 196
CASe Problems Maple Tree Industries 196
~ Blue Bell Plastic Manufacturing Company 197
Chapter 10 Data Communications 198
Introduction 199
Communication Basics 199
Protocols for Computer Communication 199
Packets 201
Network Addresses 201
The Evolution in Protocols for Public Telephone Systems 202
APPLYING THE SYSTEM APPROACH 203
Networks 203
Local Area Networks 204
Metropolitan Area Networks 205
Wide Area Networks 205
Internet 205
Control of Data Communications Networks 206
Centralized Control 206
Distributed Processing 207
Client/Server Processing 207
Communications Hardware 208
Modem 208
Hub 209
Router 209
Switch 209
Communications Connections 209
Private Line 210
Virtual Private Network 210
Network Management 210
Highlights In MIS Mobile Computing 211
Network Planning 212
Network Control 212
The Network Manager 212
SUMMARY 212 KEY TERMS 213 KEY CONCEPTS 213
QUESTIONS 214 TOPICS FOR DISCUSSION 215
PROBLEMS 215
Case Problem Special Salmon 214
PHUT IV THE COMPUTER BASED INFORMATION SYSTEM 217
Chapter 11 The Accounting Information System 218
Introduction 219
What Is Data Processing? 219
The Accounting Information System 219
Data Processing Tasks 219
Data Gathering 219
Data Manipulation 219
Data Storage 220
Document Preparation 220
Characteristics of the Accounting Information System 220
A Sample Accounting Information System 221
System Overview 221
The Major Subsystems of the Distribution System 222
Systems That Fill Customer Orders 222
Systems That Order Replenishment Stock 223
Systems That Perform General Ledger Processes 224
Fill Customer Orders 225
1.1 Order Entry 225
1.2 Inventory 226
1.3 Billing 227
1.4 Accounts Receivable 228
Order Replenishment Stock 228
2.1 Purchasing 229
2.2 Receiving 230
2.3 Accounts Payable 231
The Role of the Accounting Information Systems in
Problem Solving 232
HIGHLIGHTS In MIS Order Your Dell Computer on the Internet 233
APPLYING THE SYSTEM APPROACH 235
SUMMARY 233 KEY TERMS 234 KEY CONCEPTS 235
QUESTIONS 235 TOPICS FOR DISCUSSION 237
PROBLEMS 237
Case Problem Interstate Hydraulic Manufacturing Co. 236
Chapter 12 The Management Information System 238
Introduction 239
What Is an MIS? 239
Early MIS Efforts 239
A Definition of MIS 239
An MIS Model 240
The Concept of Organizational Information
Subsystems 240
Highlights m MIS Dearden Was Right: The Early MIS Was a Mirage 241
Report Writing Software 242
Incorporating Management by Exception into Reports 242
Mathematical Modeling 245
Static or Dynamic Models 245
Probabilistic or Deterministic Models 245
Optimizing or Suboptimizing Models 245
Simulation 245
The Modeling Scenario 245
Decision Variables 245
Simulation Technique 246
Format of Simulation Output 246
A Modeling Example 247
Model Input 247
Model Output 247
Modeling Advantages and Disadvantages 248
Graphical Output 250
When to Use Graphs 250
Which Graphs to Use 251
The MIS and Human Factors Considerations 252
Fear as the Underlying Human Factors Consideration 252
APPLYING THE SYSTEM APPROACH 253
Putting the MIS in Perspective 253
The MIS and Problem Solving 253
SUMMARY 254 KEY TERMS 255 KEY CONCEPTS 255
QUESTIONS 255 TOPICS FOR DISCUSSION 257
PROBLEMS 257
CASe Problem Racine Paper Products 256
Chapter 13 Decision Support Systems 258
Introduction 259
Decision Making 259
Simon's Types of Decisions 259
Simon's Phases of Problem Solving 259
The DSS Concept 260
The Term DSS Is Coined 260
Alter's DSS Types 261
DSS Objectives 262
Problem Structure 262
Decision Support 262
Decision Effectiveness 262
A DSS Model 262
Group Decision Support Systems 263
The GDSS Concept 263
How the GDSS Contributes to Problem Solving 263
GDSS Environmental Settings 263
Groupware 264
Lotus Notes 264
Artificial Intelligence 265
Highlights in MIS When It Came to Selecting Groupware, Burger King
Had It Their Way 266
APPLYING THE SYSTEM APPROACH 267
History of Al 267
Areas of Al 267
The Appeal of Expert Systems 268
An Expert System Model 268
The User Interface 269
Expert System Inputs 269
Expert System Outputs 269
The Knowledge Base 270
Rules 270
Networks of Rules 270
The Inference Engine 270
Forward Reasoning 271
Reverse Reasoning 272
Comparing Forward and Reverse Reasoning 272
The Development Engine 273
Programming Languages 274
Expert System Shells 274
Advantages and Disadvantages of Expert Systems 274
The Advantages of Expert Systems to Managers 274
The Advantages of Expert Systems to the Firm 275
The Disadvantages of Expert Systems 275
Keys to Successful Expert System Development 275
Neural Networks 275
Biological Comparisons 276
The Evolution of Artificial Neural Systems 276
The Artificial Neural System 277
Network Training 278
Putting the Artificial Neural System in Perspective 278
Putting Knowledge Based Systems in Perspective 278
SUMMARY 279 KEY TERMS 280 KEY CONCEPTS 280
QUESTIONS 280 TOPICS FOR DISCUSSION 281
PROBLEMS 281
CASe PrOBLEM Newcastle Homes 282
Chapter 14 The Virtual Office 284
Introduction 285
Office Automation 285
The Virtual Office 285
The Impact of the Virtual Office 285
Advantages of the Virtual Office 286
Disadvantages of the Virtual Office 286
A Recommended Virtual Office Strategy 286
The Virtual Organization 287
The Societal Impact of the Virtual Organization 287
The OA Model 288
OA Applications 288
Word Processing 289
Electronic Mail 289
Voice Mail 289
Electronic Calendaring 289
Audio Conferencing 290
Video Conferencing 290
Computer Conferencing 291
Facsimile Transmission 292
Videotex 292
Imaging 292
Desktop Publishing 293
The Role of the Virtual Office and OA in Problem
Solving 294
Putting the Virtual Office and OA in Perspective 294
APPLYING THE SYSTEM APPROACH 294
Highlights in MIS Hoteiing 296
SUMMARY 295 KEY TERMS 297 KEY CONCEPTS 297
QUESTIONS 298 TOPICS FOR DISCUSSION 298
PROBLEM 298
CASe Problem North American Plywood and Gypsum 298
PRRT V ORGANIZATIONAL INFORMATION SYSTEMS 301 Chapter 15 Enterprise Information Systems 302
Introduction 303
What Is an Enterprise Information System? 303
Evolution of Enterprise Information Systems 304
The ERP Software Industry 305
Driving Forces Behind ERP Software Popularity 305
ERP Industry 306
The Back Office 307
Enterprise Information System Feasibility 308
Economic Feasibility 308
Technical Feasibility 309
Operational Feasibility 309
Enterprise Information System Implementation 310
Vendor Selection 310
User Training 310
Cutover Approaches 312
Enterprise Information System Failures 312
Enterprise Information Systems and the Web 314
Ease of Use 314
Customer Concerns 314
Highlights in MIS ERP's Window to the World 315
The Future of Enterprise Information Systems 315
APPLYING THE SYSTEM APPROACH 315
Accelerated ERP Development Tools 316
User Friendly Software 316
Converging Database and Enterprise Systems 316
SUMMARY 316 KEY TERMS 317 KEY CONCEPTS 317
QUESTIONS 318 TOPICS FOR DISCUSSION 318
PROBLEM 319
CASe PROBlem Ornamental Doors, Inc. 318
Chapter 16 Executive Information Systems 320
Introduction 321
What Do Executives Do? 321
Fayol's Management Functions 321
Mintzberg's Managerial Roles 321
Kotter's Agendas and Networks 321
How Do Executives Think? 322
What Executives Think About 323
Thought Processes While Solving Problems 323
Unique Information Needs of Executives 323
The Mintzberg Study 323
The Jones and McLeod Study 324
The Rockart and Treacy Study 327
Putting the Computer in Perspective 329
Suggestions for Improving Executive Information
Systems 329
Computer Based Executive Information Systems 330
An EIS Model 330
Dialogue Between the Executive and the EIS 331
Drill Down 331
The Incorporation of Management Concepts 331
EIS Implementation Decisions 333
Prewritten Personal Productivity Software 333
Prewritten EIS Software 333
Custom EIS Software 334
EIS Critical Success Factors 334
Future EIS Trends 335
EIS Use in Large Firms Will Become Commonplace 335
HIGHLIGHTS IN MIS It's a Mistake to Rush into an EIS Project 335
There Is a Need for Lower Priced Special EIS Software 336
Tomorrow's MIS and DSS Will Look Like Today's EIS 336
Executives Will Keep the Computer in Perspective 336
APPLYING THE SYSTEM APPROACH 337
SUMMARY 337 KEY TERMS 338 KEY CONCEPTS 338
QUESTIONS 338 TOPICS FOR DISCUSSION 339
PROBLEMS 339
Case Problem catco 340
Chapter 17 Marketing Information Systems 342
Introduction 343
Functional Organization Structure 343
Functional Information Systems 343
Marketing Principles 343
The Marketing Mix 343
Evolution of the Marketing Information System
Concept 343
Early Marketing Models 344
APPLYING THE SYSTEM APPROACH 345
A Marketing Information System Model 345
Output Subsystems 345
Database 346
Input Subsystems 346
Accounting Information System 346
Data for Preparation of Periodic Reports 346
Data for Preparation of Special Reports 346
Data for Mathematical Models and Knowledge Based
Systems 346
Marketing Research Subsystem 346
Primary and Secondary Data 346
Marketing Research Software 347
Marketing Intelligence Subsystem 347
Product Subsystem 348
The Product Life Cycle 348
A New Product Evaluation Model 348
Place Subsystem 350
Computer Based Information Flow 350
Promotion Subsystem 350
HigHlligHtS iN MIS Coming to a Metropolitan Area Near You: Wireless
Laptops 351
Pricing Subsystem 352
Cost Based Pricing 352
Demand Based Pricing 352
Integrated Mix Subsystem 352
A Study of Marketing Information Systems in Fortune 500
Firms 352
Computer Usage 354
Mathematical Modeling 355
Modeling Support for the Management Levels 356
Overall Support by the MKIS 356
Support for Management Functions 357
Support for Ingredients of the Marketing Mix 357
How Managers Use the Marketing Information System 358
SUMMARY 359 KEY TERMS 360 KEY CONCEPTS 360
QUESTIONS 360 TOPICS FOR DISCUSSION 361
PROBLEMS 361
CASe Problem Great Lakes Boat and Marine 362
Chapter 18 Information Resources Information Systems 364
Introduction 365
The Information Services Organization 365
The Information Specialists 365
The Information Resources 365
A Model of an Information Resources Information
System 366
Input Subsystems 366
APPLYING THE SYSTEM APPROACH 366
Output Subsystems 368
IRIS Users 369
CIO Responsibilities 369
HIGHLIGHTS IN MIS The Many Hats of the CIO 370
Achieving Quality Management in Information
Services 370
1. Identify IS Customers 370
2. Define Customer Quality Needs 370
3. Establish Quality Metrics 373
4. Define IS Quality Strategy 373
5. Implement IS Quality Programs 374
6. Monitor IS Quality Performance 374
Putting IS Quality in Perspective 374
Systems Security 375
Security Objectives 375
Security Threats 375
Access Control 376
Putting Systems Security in Perspective 377
Contingency Planning 377
Putting Contingency Planning in Perspective 378
Information Management Cost Reduction Strategies 378
Consolidation 378
Downsizing 378
Outsourcing 379
Putting the Cost Reduction Strategies in Perspective 379
Information Management in Three Pacific Rim
Countries 380
Centralization Versus Decentralization 380
Top Management Attitude Toward the Computer 380
CIO Participation in Strategic Business Planning 381
Information Systems Planning 381
Sharing Information Resources with Users 383
The Future of the CIO 383
A Proactive CIO Strategy 384
SUMMARY 385 KEY TERMS 386 KEY CONCEPTS 387
QUESTIONS 387 TOPICS FOR DISCUSSION 387
PROBLEMS 387
A Final Note 386
Case Problem Condor Industries 388
APPENDIXES INTRODUCTION 391 Data and Process Modeling 391
Level of Detail 391
The Data and Process Modeling Toolset 391
Positioning the Tools 391
Functional Information Systems 392
Appendix A Data Modeling 392
Entity Relationship Diagram 392
Entity Types 392
Relationships 393
Connectivity 393
identification and Description of Entities 393
Preparation of an ERD 394
Data Dictionary 396
Data Dictionary Forms 396
Complementary Nature of the Forms 400
Putting Data Modeling in Perspective 400
Problems 400
Appendix B Process Modeling 401
Data Flow Diagrams 401
DFD Symbols 401
A DFD Example 403
Leveled Data Flow Diagrams 404
How Much Detail to Show 405
Data Flow Diagramming Guidelines 405
Putting Data Flow Diagramming in Perspective 406
Structured English 406
The Objective of Structured English 406
Structured English Guidelines 406
Putting Structured English in Perspective 409
Problems 409
Appendix C Manufacturing Information Systems 410
Introduction 410
The Computer as a Part of the Physical System 410
Computer Aided Design 410
i
Computer Aided Manufacturing 410
Robotics 411
The Computer As an Information System 411
Reorder Point Systems 411
Material Requirements Planning 412
Manufacturing Resources Planning (MRP II) 413
Benefits of MRP II 413
The Just in Time Approach 414
A Model of a Manufacturing Information System 415
Input Subsystems 415
Output Subsystems 415
Accounting Information System 415
Industrial Engineering Subsystem 416
Manufacturing Intelligence Subsystem 417
Labor Information 417
Supplier Information 418
Production Subsystem 418
Inventory Subsystem 421
The Importance of Inventory Level 421
Maintenance Costs 421
Purchasing Costs 421
Economic Order Quantity 422
Economic Manufacturing Quantity 422
Quality Subsystem 422
Deming's Fourteen Points 422
Total Quality Management 422
Elements of Total Quality Management 422
How the Quality Subsystem Influences Product Quality 424
Cost Subsystem 424
An Example of a Cost Report 424
Basic Ingredients of Cost Control 424
How Managers Use the Manufacturing Information
System 425
Summary 425
Questions 426
Problems 426
Appendix D Financial Information Systems 427
Introduction 427
A Model of the Financial Information System 428
Prewritten Financial Software 428
Accounting Information System 428
The Importance of Accounting Data 429
Internal Audit Subsystem 429
The Importance of Objectivity 430
Types of Auditing Activity 430
The Internal Auditor as a Member of the CBIS Team 430
Financial Intelligence Subsystem 431
Stockholder Information 431
Financial Community Information 431
Environmental Influence on the Money Flow 432
An Example of a Financial Database Service 432
Forecasting Subsystem 432
Short Term and Longer Term Forecasting 433
Forecasting Methods 433
A Forecasting Example 434
Putting Forecasting in Perspective 436
Funds Management Subsystem 436
Putting Funds Management in Perspective 438
Control Subsystem 438
The Budgeting Process 438
Budget Reports 439
Performance Ratios 440
Putting the Control Subsystem in Perspective 440
How Managers Use the Financial Information 441
Summary 441
Questions 442
Problems 442
Appendix E Human Resources Information Systems 443
Introduction 443
The Human Resources Function 443
Primary HR Activities 443
The Human Resources Information System 444
The Evolution of the HRIS 444
A Model of a Human Resources Information System 444
The Accounting Information System 445
Human Resources Research Subsystem 446
Human Resources Intelligence Subsystem 446
The HRIS Database 446
Database Contents 446
Location of the HRIS Database 447
HRIS Output 447
Basic Forms of Output 448
HRIS Software 448
Output Subsystems 448
Workforce Planning Subsystem 448
Recruiting Subsystem 449
Workforce Management Subsystem 449
Compensation Subsystem 450
Benefits Subsystem 450
Environmental Reporting Subsystem 450
Applications Integration 451
Current Status of the HRIS 451
How Managers Use the HRIS 452
Summary 452
Questions 453
Problems 454
References 455
Index 465 |
| any_adam_object | 1 |
| author | McLeod, Raymond 1932- Schell, George |
| author_GND | (DE-588)124990908 |
| author_facet | McLeod, Raymond 1932- Schell, George |
| author_role | aut aut |
| author_sort | McLeod, Raymond 1932- |
| author_variant | r m rm g s gs |
| building | Verbundindex |
| bvnumber | BV013777304 |
| callnumber-first | T - Technology |
| callnumber-label | T58 |
| callnumber-raw | T58.6M43 2001 |
| callnumber-search | T58.6M43 2001 |
| callnumber-sort | T 258.6 M43 42001 |
| callnumber-subject | T - General Technology |
| classification_rvk | QP 345 ST 331 ST 610 |
| ctrlnum | (OCoLC)43787506 (DE-599)BVBBV013777304 |
| dewey-full | 658/.0521 658/.05 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658/.05 21 658/.05 |
| dewey-search | 658/.05 21 658/.05 |
| dewey-sort | 3658 15 221 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Informatik Wirtschaftswissenschaften |
| edition | 8. ed. |
| format | Book |
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| id | DE-604.BV013777304 |
| illustrated | Illustrated |
| indexdate | 2024-07-20T08:38:24Z |
| institution | BVB |
| isbn | 0130192376 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-009418117 |
| oclc_num | 43787506 |
| open_access_boolean | |
| owner | DE-521 |
| owner_facet | DE-521 |
| physical | XXXVII, 478 S. Ill., graph. Darst. |
| publishDate | 2001 |
| publishDateSearch | 2001 |
| publishDateSort | 2001 |
| publisher | Prentice Hall |
| record_format | marc |
| spelling | McLeod, Raymond 1932- Verfasser (DE-588)124990908 aut Management information systems Raymond McLeod ; George Schell 8. ed. Upper Saddle River, NJ Prentice Hall 2001 XXXVII, 478 S. Ill., graph. Darst. txt rdacontent n rdamedia nc rdacarrier Informatietechnologie gtt Management informatiesystemen gtt Systèmes d'information de gestion Management information systems Datenverarbeitung (DE-588)4011152-0 gnd rswk-swf Managementinformationssystem (DE-588)4074518-1 gnd rswk-swf Managementinformationssystem (DE-588)4074518-1 s Datenverarbeitung (DE-588)4011152-0 s 1\p DE-604 Schell, George Verfasser aut HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=009418117&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis 1\p cgwrk 20201028 DE-101 https://d-nb.info/provenance/plan#cgwrk |
| spellingShingle | McLeod, Raymond 1932- Schell, George Management information systems Informatietechnologie gtt Management informatiesystemen gtt Systèmes d'information de gestion Management information systems Datenverarbeitung (DE-588)4011152-0 gnd Managementinformationssystem (DE-588)4074518-1 gnd |
| subject_GND | (DE-588)4011152-0 (DE-588)4074518-1 |
| title | Management information systems |
| title_auth | Management information systems |
| title_exact_search | Management information systems |
| title_full | Management information systems Raymond McLeod ; George Schell |
| title_fullStr | Management information systems Raymond McLeod ; George Schell |
| title_full_unstemmed | Management information systems Raymond McLeod ; George Schell |
| title_short | Management information systems |
| title_sort | management information systems |
| topic | Informatietechnologie gtt Management informatiesystemen gtt Systèmes d'information de gestion Management information systems Datenverarbeitung (DE-588)4011152-0 gnd Managementinformationssystem (DE-588)4074518-1 gnd |
| topic_facet | Informatietechnologie Management informatiesystemen Systèmes d'information de gestion Management information systems Datenverarbeitung Managementinformationssystem |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=009418117&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
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