APA-Zitierstil (7. Ausg.)

Oakland, J. S. (2001). Total quality management: Text with cases (2. ed., reprinted.). Butterworth-Heinemann.

Chicago-Zitierstil (17. Ausg.)

Oakland, John S. Total Quality Management: Text with Cases. 2. ed., reprinted. Oxford [u.a.]: Butterworth-Heinemann, 2001.

MLA-Zitierstil (9. Ausg.)

Oakland, John S. Total Quality Management: Text with Cases. 2. ed., reprinted. Butterworth-Heinemann, 2001.