Logistics and fulfillment for e-business: a practical guide to mastering back office functions for online commerce
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
New York, NY [u.a.] .
CMP Books
2001
|
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | VI, 545 S. Ill. |
| ISBN: | 1578200741 |
Internformat
MARC
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Datensatz im Suchindex
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| adam_text | Logistics and Fulfillment for e Business MfM
I
Table of Contents
ACKNOWLEDGMENT
PREFACE 1
INTRODUCTION 3
CHAPTER 1:SETTING THE STAGE 7
Defining E business 15
E business Fulfillment 17
You Built It, They Came — Now What? 18
An Unbeatable Partnership 19
B2B 22
E Tail 23
For Some E Tailers it was Easy 24
An In House LFMS 25
Outsourcing LFM 27
Technology 29
Globalization 30
CHAPTER 2: MAKING THE MOVE:
E BUSINESS INFRASTRUCTURE 33
The Case for E Business 39
The Other Side of the Coin 40
E Business Strategy 41
The Logistics and Fulfillment Challenge 42
E tail Model 44
B2B Model 44
Internal Operations 45
Technology Caveats 46
Adopting a Logistics and Fulfillment Model 46
Cardboard Boxes vs Pallets 48
The 3Rs and Then Some 49
The Time is Now §1
^f^ ngjgtirs and Fulfillment for e Business
CHAPTER 3: ADOPTING A B2B MODEL 53
An Effective Strategy 55
Alternative Solutions 58
E Marketplaces Might Be the Answer 60
The ASP Solution 66
The Full Monty (In House Solution) 71
Why Go B2B? Revenue Growth 71
Manufacturing Challenges 73
Supply Management 74
Convincing the Value chain 76
Security 78
The Trickle Down Effect 79
Return on Investment 81
The Advantages of Integration 81
The Right Choice 90
CHAPTER 4: THE E TAILERS 93
Lessons Learned 94
Is the E Tailer an Endangered Species? 97
Post Transaction Anxiety Disorder 99
Educate The Customer — The Reality 100
Click And Mortars 102
Challenges 105
Fulfillment 106
Let the Customer Do the Walking 109
Customer Confidence 110
Four Little Steps 112
The E TailersThat Don t Get It 113
Lessons Learned 114
CHAPTER 5: THE PARTNERS:
OUTSOURCING THE TECH 117
Tech Partnerships Are A Two Way Street 119
E Business Start Up Challenges 123
Specialization Vs. Generalization 124
Focus On Technology • 125
Partner For Success 128
Some of the Issues 129
Invite That Sales Person In 133
Logistics and Fulfillment for e Business £A
Look For Partners in all the Right Places 134
Stay Alert And Be Cautious 134
One Size Doesn t Fit All 135
1 The Integrator or Solution Provider 137
Easing the Move for the Established Enterprise 145
Exchange Of Knowledge 152
Legacy Systems 154
Everyone Wants In On the E Business Action 159
The Vendor Partnership 161
The Consulting Firm 163
A Tour of the Consultancy Arena 164
The Big Five 168
Mitigating Outsourcing Risks 174
The Search Begins 175
CHAPTER 6: SHIPPING 177
Your Shipping Partner? 179
B2B s Shipping Needs 181
E Tail s Size Weight Issues 185
E Tail Shipping Conundrum 189
Shipping Vagaries Affect Sales 190
Shipping Options 191
Shipping Dilemmas 196
Custom Shipping Structure 199
Last Mile Solutions 201
Cost of Shipping 202
The Entrepreneur to the Rescue 204
Technology 207
Handling the Exceptions 209
E Business s Carrier Choices 213
Courting the USPS 214
UPS and Fedex 216
New Shipping Models 217
Shipping Lines (The Big Boats) 218
They Need It Yesterday 221
Thinking In The Box 223
Tips 224
^M^ Logistics and Fulfillment for e Business
CHAPTER 7: LOGISTICS AND/OR FULFILLMENT MODELS 227
B2B Buy Sell Model 231
Sell Side Online Marketplace 232
Buy Side Online Market 232
E Marketplaces 233
B2B Sponsored Model 237
Manufacturer Model 239
Vendor Managed Inventory Model 244
Extended Enterprise Model 247
Direct Fulfillment Model 249
Build To Order/Just In Time Model 251
E Tail Model 252
Pure Play In House Model 255
Outsourced Model 257
Drop Ship Model 259
Click And Mortar 261
Local Fulfillment Model 262
Kiosk Order Model 265
Click To Bricks 268
Same Day Delivery Model 270
Just In Time Model 273
Converged Model 276
Model of the Future? 277
CHAPTER 8: STRATEGIZING AND
PLANNING FOR AN LFMS 283
Logistics And Fulfillment Goals 284
The Questionnaire 285
Your LFMS Plan: What s Involved? 295
3 Stages of E Business 296
Security 312
Specificity in the LFMS Design 314
Customized Procurement Processes 314
Real Time Procurement And Forecasting 314
E Tails And Buy Side B2Bs 315
Just In Time Logistics 319
Click And Mortar Synchronization 321
LFM Has Arrived 323
Links With Banks 324
Improved Efficiency 325
Logistics and Fulfillment for e Business £M
Logistics And Fulfillment Managers 326
A Final Few Words 328
CHAPTER 9: FULFILLMENT: IN HOUSE OR OUTSOURCE? 331
Meet the Challenge 334
Get the Tech Partners Involved 339
Logistics and Fulfillment Experts 340
Fulfillment Service Providers 342
Taking It In House 343
Upgrading an Existing Warehouse, Distribution or Fulfillment Center 344
Technology Issues 360
Other In House Fulfillment Considerations 362
Outsourcing 362
Some FSP Facts 364
Effective Fulfillment Outsourcing 366
The Outsourcing Plan 369
The Partnership 374
Issues Specific to a Small E Business 375
How Much Does It Cost 376
The Contract 376
Technical Issues 377
Drop Ship 380
Outsourcing Wrap up 383
Returns 384
Solutions 389
The Bottom Line 399
CHAPTER 10: EXPLOITING LOGISTICS
AND FULFILLMENT TECHNOLOGY 403
A Balancing Act 409
The Big Guns — ERP 410
Linking ERP Systems 421
Working with ERP Vendors and their Partners 424
Best Of Breed Vendors 426
Linking the LFMS 429
E Commerce Platforms 434
Other Software Solutions 437
EDI 442
The Languages of E Business 445
HTML and HTTP 448
0K^ Logistics and Fulfillment for e Business
^yB— — Java 449
BizTalk 449
XML 449
CPFR 456
An Option 459
Tech Musings 463
CHAPTER 11: IT S ALL ABOUT THE CUSTOMER 467
Customer Relationships 467
The Internet Simplifies Life? 470
Managing the Customer Experience 473
Time A Valuable Commodity 473
LFMS: Your Map to Great Customer Service 474
Customer Service Strategies 481
Keep It About the Customer 484
CHAPTER 12: THE 3RS GO GLOBAL 487
The Small E Business Dilemma 489
The Servicing (Or Non Servicing) Of The Global Customer 490
The Global Localization Issues 494
Global Logistics And Fulfillment 495
The Global Enablers 497
Global Challenges Hit the Stage Three LFMS 502
Traditional Customer Brokers 503
Global View 503
CONCLUSION 505
GLOSSARY 509
INDEX 531
|
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| discipline | Wirtschaftswissenschaften |
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| isbn | 1578200741 |
| language | English |
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| spelling | Reynolds, Janice Verfasser aut Logistics and fulfillment for e-business a practical guide to mastering back office functions for online commerce by Janice Reynolds New York, NY [u.a.] . CMP Books 2001 VI, 545 S. Ill. txt rdacontent n rdamedia nc rdacarrier Logistiksystem (DE-588)4484317-3 gnd rswk-swf Electronic Commerce (DE-588)4592128-3 gnd rswk-swf Logistiksystem (DE-588)4484317-3 s Electronic Commerce (DE-588)4592128-3 s DE-604 HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=009369315&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Reynolds, Janice Logistics and fulfillment for e-business a practical guide to mastering back office functions for online commerce Logistiksystem (DE-588)4484317-3 gnd Electronic Commerce (DE-588)4592128-3 gnd |
| subject_GND | (DE-588)4484317-3 (DE-588)4592128-3 |
| title | Logistics and fulfillment for e-business a practical guide to mastering back office functions for online commerce |
| title_auth | Logistics and fulfillment for e-business a practical guide to mastering back office functions for online commerce |
| title_exact_search | Logistics and fulfillment for e-business a practical guide to mastering back office functions for online commerce |
| title_full | Logistics and fulfillment for e-business a practical guide to mastering back office functions for online commerce by Janice Reynolds |
| title_fullStr | Logistics and fulfillment for e-business a practical guide to mastering back office functions for online commerce by Janice Reynolds |
| title_full_unstemmed | Logistics and fulfillment for e-business a practical guide to mastering back office functions for online commerce by Janice Reynolds |
| title_short | Logistics and fulfillment for e-business |
| title_sort | logistics and fulfillment for e business a practical guide to mastering back office functions for online commerce |
| title_sub | a practical guide to mastering back office functions for online commerce |
| topic | Logistiksystem (DE-588)4484317-3 gnd Electronic Commerce (DE-588)4592128-3 gnd |
| topic_facet | Logistiksystem Electronic Commerce |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=009369315&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
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