APA (7th ed.) Citation

Fitzsimmons, J. A., & Fitzsimmons, M. J. (2001). Service management: Operations, strategy, and information technology (3. ed.). McGraw-Hill.

Chicago Style (17th ed.) Citation

Fitzsimmons, James A., and Mona J. Fitzsimmons. Service Management: Operations, Strategy, and Information Technology. 3. ed. New York [u.a.]: McGraw-Hill, 2001.

MLA (9th ed.) Citation

Fitzsimmons, James A., and Mona J. Fitzsimmons. Service Management: Operations, Strategy, and Information Technology. 3. ed. McGraw-Hill, 2001.